material handler

appliance technician

assembler

truck driver

design consultant

BSH Home Appliances

There's an old saying "what gets measured gets done".  The trouble is, if you measure EVERYTHING you end-up thrashing your staff, and that's what is happening at BSH.  As you might expect, staff turnover at BSH is abnormally high, as is absenteeism and long-term sickness, so the call centre is always under-staffed and always over-loaded.  The recruitment and training costs at BSH must be enormous.
It's normal to take 70-100 calls/day with 2 seconds between calls, so it is difficult to have interaction with your colleagues or even have a sip of water - it's heads-down all day unless on a break or at lunch.  I have found I go home with a sore throat most days due to the amount of talking.
Some of the IT here looks OK but in reality it is slow, unreliable and primitive; for example, you have to copy & paste names & addresses into the parts ordering system line-by-line, it is not possible to import addresses from an address finder, or a contacts database.  The most visible evidence of the lack of investment in IT at BSH is the huge number of post-its on people's screens; they are there as a substitute for a decent information system.
The call centre is supposedly a customer service function but you are given sales targets for extended warranties, cover plans and accessories.  Your sales are measured and you are admonished if what you deliver falls below what they expect.
The people management at BSH is mean-spirited; they are happy to run reports to point the finger but not willing to put in the same effort to (for example) allocate sales of accessories to individuals, you have to claim each and every one.  They offer early leaving on (say) Christmas or New Year eves, but you have to make up the time later.  That's no way to treat supposedly valued staff and expect them to stay.  Team leaders send out personal & group stats but NEVER customer wait times or call abandonment figures; just how embarrassing they are ?
It's very, VERY loud here, I have worked in quieter factories, no exaggeration.  There is a constant lack of respect for staff and customers at BSH; a caller from Ireland said to me after a 12-minute wait that BSH "has no f***ing respect for their customers"; I wanted to reply that they have no f***ing respect for their staff either, but didn't.  Team Leaders and seniors listen-in to calls and nit-pick, and also sit next to you and listen to calls which they call 'coaching', but from which they take every opportunity to criticise, rarely if ever to praise.  I've experienced good quality, positive coaching in the past, and this isn't it.
And if you think the above comes from someone who is not doing well here you are wrong; my last review ended with high scores and "good job, keep up the good work".  It's just a terrible place to work, that's all.  I agree with a previous reviewer who said that the best thing about working at BSH is the car park.  I think that says it all.

What is the best part of working at the company?
Salary is above average. Most colleagues are nice.

What is the most stressful part about working at the company?
The expectations change on a whim from day to day. This applies to salary and floor associates. The expectations are very high while training and tools provided are very low. The "ask" extends beyond scope of current role while no training is provided for any chance of success. Leadership is calling this "High Performance Work Culture" so beware! You can't depend on stability from this company in any form. 

What is the work environment and culture like at the company?
Good ole boy network, German culture and management. Management is passive aggresive so beware! The few American managers remaining bow to the Germans to keep their jobs and very nervous about being replaced by Germans. Hours for floor associates are unstable. Substantial quality issues in both cooking and dish factory...all products. Medical benefits are fair, vacation is minimal.

What is a typical day like for you at the company?
Unproductive meetings and wondering what the new "ask" will be from day to day. Culture is very clickish. Management is unable to assist because they don't know the jobs of their subordinates and most of management is relatively new to the company too. Good luck being successful here!

The perks of the company are great. You can purchase anything Bosch or Thermador at a very significant discount. However that is where everything stops. The favoritism culture is in full effect. If you are in the club then you are good if not then good luck advancing and you can forget about moving to management because that is going to other sites and it's preferred to be a German.

I really did not learn anything working here. They are so behind on industry standards it is almost laughable how they even made a product. it's 2023 and they are just now getting into the concept of systems engineering. I preached it for 7 years and it was not until someone in Germany had the idea that it came to fruition. 

Work life balance is really great. 3 days onsite 2 at home. 

Workplace culture - Good ole boy club at its finest.

Most managers are underqualified and are of little to no use. They do not set priorities or anything that you are working on but yet fuss when you don't do something that you didn't even know you were supposed to do.

Poor management , poor training, poor health and safety ! 

Typical day would be either stock away,tipping or picking ,unless you was one of the charge hands favourites, then you would be on loading ! The only thing I learned in the 2 years that I worked here was that the managers and HR were great liars ! Was told that after 3 months service that I would be on the top skilled pay ,but had to wait another 4 months ! There was no Heath and safety committees in place on any of the shifts,and was continuously told that' if you don't like it,then leave ' ! 
                                       My shift co-workers were always ready to stab you in the back to protect their bonus and overtime ! Managers also would often hide in the office with no lights on and watch/spy on you,and would have you in the office if you was not doing your job! You would also NOT get a thank you at the end of the day for your hard work ! 

The hardest part of the job was going to work every day,but the best part was going home ! If I could turn back time I would not have worked here !

BSH is a German company.  I worked for BSH for many years.  You don’t need to believe me, but this is my takeaway:

1. Management is horrible.  The current CFO is a micromanager.  He doesn’t know his job.  He doesn’t have leadership skills.  He lies, sets you up for failure, and doesn’t communicate.

2. The culture is toxic.  You cannot trust your co-workers.  No one takes responsibility for their actions.  You’re supposed to agree with everything Management and HQ in Germany says.

3. Lack of loyalty.  Regardless of how many years you’ve worked for BSH, there’s no loyalty towards you.  How is it possible that someone who always ranked high on Performance Reviews suddenly goes down to poor performer?  Watch out for your manager trying to set you up.  Get everything in writing.

4. Bureaucracy.  No people development.  No advancement. 

If I was you I’d rethink my decision to start or stay with BSH, especially under current leadership.

Shop around elsewhere for similar roles where the pay is more competitive. Here, you’re essentially a staff member in a call center so that’s something to consider.. you are also only hired through a temp agency. This means turnover is high and you can be fired on a complete whim. There is also no on-boarding, but you are expected to “live the company values” that are never explained or introduced to you. Training is a mess and not done by any members of management. 
Management is very involved in your work but hardly trusting; in fact, there is a lot of micromanagement as everything you do you is timed on a board for the entire office to see.. from bathroom breaks to lunches, they will know exactly where you are at all times and each break must be taken on the dot. Call-center culture. Very little room for growth in the department as they only hire temps and typically promotions are given by seniority. Many places have similar roles so my advice is to look elsewhere first.

As a field service engineer, I serviced major appliances in customer's homes.  I was trained on new product as it came on the market.  Management was fair and respectful, and responsive to employee concerns.  My co-workers were mostly competent, and the majority of them were pleasant and good to work with.  The hardest parts of the job was diagnosing hi-tech major appliances which were all controlled electronically; the occasional irate customer; some long days due to the nature of the business, and a degree of administration work which there was not often enough time to complete without working overtime.  The most enjoyable part of the job was being in the field for service calls, challenging repairs which required technical, mechanical, and unusual circumstances.

Management not appreciative of your hard work, supervisor sits in office all day and gives no support, haven't had a raise in 6years. Supervisor gives a yearly performance review even though he/she has really no idea how hard you work to keep the factory running because he/she cant be bothered to get up from they're desk. Doesn't care about you, only about how much product they can get out the back door with as less support and headcount as possible , and then give you grief when quota isn't met. Pay looks good on the surface, but you will find yourself asking is it really worth it....Favoritism is pretty bad as well. They say they have an open door policy for talking to upper management about issues you may have, but if you do you will be looking forward to retaliation, and not the kind you can prove, they will find a way to get rid of you.  

The most fun place to work. Imagine testing out the most high tech electronic kitchen appliances by cooking in them and enjoying the food that you cooked. Meeting some of the most popular well known chefs and most of all assisting customers to use and care for their appliances. Working with technicians out in the field to schedule repairs and order pats for repairs. Designing kitchens with Architects and designers. The overall experience was like playing house with Real Appliances!!! A woman's dream to go from kitchen to kitchen with all the appliances at your fingertips to cook! I looked forward to going to work and was always happy to work any schedule because I enjoyed being at work.

A typical day at work would be taking inbound calls, replying to emails, majority of these calls would be complaints regarding kitchen appliances breaking down, customers would call in to arrange for engineers to go out and repair the appliances. I have dealt with customers over the phone ordering spare parts for their kitchen appliances and gave advice on pre sales advice as well as using the appliances. Hardest Part of the job I would say is the demand for engineers within a small period sometimes this could be very difficult as a customer service advisor I would always try and put myself in their shoes so I can understand and try my best to solve the situation the best way possible. Most enjoyable part of the job I would say is knowing I have tried my best in difficult situations and managed to get things resolved.

Top Job Titles	Average Salary
Material handler 27 salaries reported	$21.82 per hour
Appliance technician 57 salaries reported	$33.31 per hour
Assembler 11 salaries reported	$21.01 per hour
Truck driver 10 salaries reported	$23.17 per hour
Design consultant 17 salaries reported	$44.44 per hour

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