senior maintenance person

maintenance technician

customer experience specialist

groundskeeper

service coordinator

Balfour Beatty

Working at BALFOUR BEATTY was a horrible experience. It was not because of the job but the manager in the AP/AR department was horrible. She seem to lack self esteem and very violence. She stayed on the company phone down grading her employees.  I overheard her tell someone on the phone one day to stab someone in the neck.  This lady would sabotoge work( employees would put something in the system and she would remove it and come back to you to say you did not do it). Do not even think of going to HR because after a few complaints YOU will either end up fired or laid off. She was such a micromanager that her desk was on the floor with the regular employees and she would site behind the employees and would stand up if she literally did not hear anyone typing.  It was a nightmare there and she is so unstable.  She come to work with blackeyes and blame it on a broom.  But we all knew there were problems at home because she was so violent and stayed on the phone with personal problems.  The job was not hard at all but she made it very difficult to do your job.  And the kicker was that the director of the department covered for all her unprofessional actions. The managers were trained to even walk the breakroom.  We could not sit and eat in peace without one of them patrolling the breakroom.  I believe that there was a lot of fear for jobs when it came to the director and ap/ar manager, they made sure no one advanced.  These ladies were very insecure and you can honestly tell that they have stepped all over people to get where they are at and they step all over people to hold their positions.  and if you go to HR they will make sure you pay for your actions(rights as an employee) by getting rid of you.

The work culture is one of paranoia, you could never trust that something you said, no matter how seemingly innocuous, and regardless of circumstance or setting, wouldn't be completely misconstrued resulting in disproportionate blowback from upper management. The staff is treated terribly by management, and they have so much turnover, it causes massive disruptions in work flow because the high rate of turnover results in very little key information being passed on to oncoming individuals and this results in problems that escalate in severity until they unnecessarily move up the chain all due to improper communication at outboarding of the former staff. I repeatedly felt hindered in being successful at my designated duties either from managerial chicanery, or just out right not being told of key issues until they had already gotten out of control. Management is unresponsive at best and pernicious as a matter of practice, especially if you need to take time off for personal or family issues, especially during the busy seasons.  The organization is very "top-heavy" and so you often don't know who exactly you need to escalate issues up to which causes a sense of near constant confusion.  Additionally there is a sense of walking on egg shells because there is no consistency in the types of terminology or communications that are supported when dealing with customers or contractors, again leading to a sense of pervasive confusion at all non-management levels.  This was one job I wish I would have left two years before I did.


If there was any advice I could possibly give anyone considering working here, it would be to RUN. Run FAR FAR away! If you are a decent person with high standards and morals, then this is not the job for you. They pawn training off on other team members and you never get trained the “right” way. Management is horrible! They are not on the same page and it makes the entire team look like incompetent idiots. They talk poorly about each other behind each other’s backs and try to “one up” the other ones. Management will blame you for their issues and wont hesitate to throw you under the bus to make themselves look better. It never happened to me, but I witnessed a manager physically yelling in the face of a co-worker for something another manager told her to do. Perhaps the worst part of this company is their unethical practices. It’s shameful that they deceive our service members and provide them with such unhealthy living accommodations. They will tell you to sign off on inspections for move ins where there is mold present and where it’s not clean upon move in. If you tell them it’s not ready for move in, they expect you to clean it yourself and provide you with a swiffer and a container of Clorox wipes. Working weekends is required even though they will tell you it’s only once every 6 weeks. They don’t keep people long enough for that to be a reality. You also get “tested” on how you answer the phone and “sell” the rentals. It’s stressful and distracts from your day to day responsibilities. They care more about their profit than the service members they supposed to be helping. The pay is low. Definitely NOT worth your time or effort. If you want a job in property management, seek it elsewhere. 

A typical day a would include me processing daily reports for the previous day. File, data entry, correspond with USACE (United States Army Core of engineers) either my email, or in person.  distribute mail to appropriate person, and make a daily inspection schedule for sub-contractors regarding site work that is to be done the next day.  

I am ever learning on this job from learning how to read the job cite maps to printing employment badges.  Management here is 'great'; one of the best I have ever been on since I started working in general. Management is very supportive and flexible.  I love that the management team is not  ones to scrutinize and hover over my shoulder.  They ask me to complete an assignment, they trust me to do it, and I execute; Every. Single. Time!! (just ask my boss). 

I could not ask for a better set of co-workers.  99.9% of my co-workers are males.  They are all supportive of each other as well as the job itself; making sure it gets complete. 

The hardest part of my job would be waiting. From time to time I have to wait on sub-contractors to turn in their man hours from the previous day.  When this happens, it slows me down but in the 2 years I have been with this company, I have learned how to work around delayed sub-contractors. 

The most enjoyable part of my job is coming to work itself.  I work with individuals that like to have fun all while getting the job done.  There is a balance when it comes to work and play.

I rarely miss a day of work because doing so would be that I am missing out on a fantastic day. I work with people who consistently raise the bar on creativity, professionalism and customer service. I work for a company that serves some of the best people in the world, military service members and their families. My direct position is all about community outreach. I plan exciting events for our military members and families. I get to plan crafts, field trips, festivals, seminars and so much more. I also get to exercise my outstanding communication skills by managing our website, Facebook page, newsletters and daily resident correspondence. I am often the office cheerleader for our amazing and hard working staff. They are on the front lines of property management; in the trenches doing the ins and outs. They deserve to be showered with praise and I love to do that for them. Every boss I have had with this company has become a lifelong friend. I am even in the good graces of our senior management as well. My opinions and efforts are appreciated on a daily basis. The hardest part of my job is that there aren't enough hours in the day to make it all happen. The most enjoyable part of my job really is everything. I love everything about my job, the people I work with, the company I serve and the families I have become a part of as a result!

As a Facility Manager we held Mangers Meetings daily to ensure budget and productivity is in line with KPI. These meetings involved Community Manager , Facility Manager ,  Maintenance Supervisor and Turn Key Supervisor.

On any given day there are reports due, trying to hit KPI for staff and community. Entering data into tracking system.Approved or denied estimates beforer giving a PO.I supervised 12 employees , identifying different personalities and approaches was the most difficult part of the job.

 My position taught me alot of things. It taught me how to effectively  communicate with Base Leadership and Balfour Beatty Leadership. It has taught me new management skills and how to apply to my team , vendors and residents.I am proficient in Microsoft Word, Excel , ADP Timesaver ,Yardi and Payscan. It has given me the confidence and knowledge to expand beyond my professional capabilities.

My favorite part of my job was being able to contribute back to our soldiers through the best customer service available. Knowing we have fixed an issue in a home that a member is deployed and the spouse is their alone. We dont want the deployed member to worry if his home is taken care of while they are deployed..We take great pride in serving those that serve for us.

It’s a job. I wouldn’t go into it trying to make a career. It’s a good place to learn and build confidence. You won’t become a millionaire working there but you won’t have the worst pay in town either. The company as a whole is a standard profit based corporation. The people above you will constantly question you but for the most part it’s harmless because they don’t actually know what their job or your job actually is. It comes with a lot of freedom to do the job however you see fit. You’ll have to improvise a lot. Problem solving, critical thinking and creativity are a must have. You’ll rarely have the tools or materials you need so you’re gonna have to just figure it out. Be prepared to frequently read diagrams and instruction manuals for just about anything you work on. You can ask around but everybody has figured it out on their own too so you’re gonna get 50 different answers. If you’re a veteran, you’ll feel right at home. The ability to tactically acquire and Strategically Transport Equipment Alternate Locations will be heavily used on a daily basis. On call sucks and you’re going to see the most vile and perplexing things of your life. However, you’ll bond with your fellow inmates and after a while even start to enjoy the suffering. Do your best and you’ll be fine. Just remember not to always assign malice to something that can be more logically explained by stupidity and laziness. 

Pay & benefits
My pay and benefits at Balfour Beatty was Not worth it. After doing this job for 3 years and watching everyone quit and completely retraining a whole team on my own I asked for a raise and was denied one continuously.  After finding out people with no experience or degrees were being hired at MUCH higher rate than I was with the company I realized my worth and left.

Management
In general, Community managers at Balfour Beatty need retraining in fair housing laws,  and to be taught to value their good employees. This starts with protecting the employees that report illegal activity instead of looking the other way. This company discriminate in their hiring process, illegally tampers with time cards. And when a whole team provides factual evidence to HR and corporate they both brush it under a rug.

Culture
Collaboration with my colleagues at Balfour Beatty was the only positive part about working with the company.

Overall
My experience working at Balfour Beatty was not all bad. It was just disheartening working for a company that doesn't value their good employees. But I loved the work itself. It is not for the faint of heart. But I would encourage you to find a job that will align with your values and morals. If you have none- this job is for you.

My Planned Day:

Meet with field staff to discuss today's:
    Safety concerns
    Schedule, plan and/or issues
    Make calls to sub superintendents and coordinate work
    Walk the site to inspect safety, cleanliness, and project status.
    Review material and/or labor delivery status and plan for review 
    the plan for the next 2 weeks.
    Address any status issues with responsible parties.
    Re-walk the site to check safety and trash status before the end of 
    day.
    Review plan for next day's activities.

The workplace culture is set by the project Field leadership team and 
their making sure the safety, clenliness, and actual work performance guides a followed everyday and getting the sub-project partners are buying in and following the bounderies and plans that are put in place. 

Keeping each craft meeting their scope responsibilities ahead of time in order to be pro-active instead of reactive, so we head off delays and keep the project on time.

Working together as a team and creating good positve relationships across the board. With co-workers as well as sub-contractor partners, in order to finish the project before or on time at the latest.

Balfour Beatty Communities overall is a wonderful company. They provide lots of training and in most sites, have plenty of room for growth. Unfortunately, my site was run by a poor management team who did not allow the staff as a whole to complete their jobs to their best abilities. This mananger had difficulty trusting employees, standing behind their word, and distributing duties. There were times this manager would speak to employees and residents as if they were beneath her or beligerently. There were also times this manager would search employees's desks for no particular reason besides just to see what they had in them. This manager would share personal information regarding one employee to other employees and staff of other organizations in the same building. This manager also had a bad habit of showing ALL of her emotions.
I have talked with several employees at other sites and many have assured me that this is an unusual situation isolated only to that site and I did enjoy the training and policies of BBC overall so I can't say that I would never work for this company again, just never with my previous manager.

Top Job Titles	Average Salary
Senior maintenance person 98 salaries reported	$27.94 per hour
Maintenance technician 46 salaries reported	$24.69 per hour
Customer experience specialist 63 salaries reported	$21.68 per hour
Groundskeeper 46 salaries reported	$20.54 per hour
Service coordinator 37 salaries reported	$21.82 per hour

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