production worker

customer service representative

route sales representative

route driver

general maintenance

Balfurd, Inc.

My Experience at Balfurd Linens

Initially, Balfurd Linens seemed like a great opportunity, but several structural changes shortly after I joined made the position far less sustainable. The commission restructuring altered the payout schedule—50% after installation and the remaining 50% after 13 weeks, with no direct visibility into invoices, making it difficult to track earnings.

Additionally, during the hiring process, I was informed that I would receive a company car, but this never materialized. The operational shifts also affected the Route Service Representatives (RSRs), transitioning them from hourly to salary, requiring them to manage more responsibilities in less time. Unfortunately, this led to staff shortages, delivery delays, and service inconsistencies, as they struggled to maintain coverage after multiple employees left.

A particularly concerning issue was lead ownership transparency—management repeatedly pushed for my sales leads to be shared with a separate group that I was not a part of, without providing clear documentation or any guarantee of how it would affect my commission. My requests for written clarification were ignored, adding uncertainty and discomfort to the process.

For a sales role where contracts extend five years, service and product quality are critical—yet existing customers frequently reported issues with deliveries and overall satisfaction. These operational difficulties created long-term challenges for both employees and clients.

Ultimately, Balfurd Linens appears to be facing significant structural and management hurdles, making it a difficult environment for both employees and customers alike.

Where do I start? 
Owners and Management are awful and if you don’t fit the click they will definitely trash talk every single employee. 
Their point system is a complete joke.
When they say full time, it is NOT full time. When the students are in town you will work close to 40 hours, during the summer you will be lucky to get close to 30 hours a week. 
Their “air conditioning “ which is nothing but a swamp cooler which barely gives you cool air is HORRIBLE in the summer, you will sweat to death and feel miserable. 
You are timed for every position with a scanner that every piece you finish you put through, if they don’t agree with your progress they will be all over you.
If a worker is slacking and you finish your work, you are made to go pick up their slack also but will not get gratification from anyone for doing so.
I worked there way to long, put up with way to much and was treated unfairly in many different ways.
Coming in early, staying late, and working weekends to pick up others slack or stay ahead in certain areas will do you no good and not worth your time.
If you see that a customers items were torn, damaged, or had color loss while at the company, they will put a card on it saying it was defective before cleaning, meaning they are blaming the customer for their improper mistakes and will not own up to it. 
They over price items and cut every corner they can to do as little as possible.
As soon as you put in a notice to leave for another job you are immediately shunned and treated AWFULLY but all owners and management.
Save yourself, go elsewhere.


Super hot factory work.  Some people have easy jobs so they just stand there and feed product through the machine all day.. others have harder jobs; running around like crazy, catching hot product coming out of irons even when its 100+ degrees in the building.. Trying to catch, stack, plastic wrap, and label multiple sizes of product while product is coming out of the iron super fast.  The machines are broke down almost every 20 mins so be prepared to walk back and forth to the phone to call maintenance all the time and have them get frustrated as well.  The managers almost never come see how you're doing unless they need a certain product to fill an order or the machine is broke.  Being a catcher is the hardest job there and they still get paid the same amount as the person standing behind the iron feeding and taking bathroom breaks every hour bc they can just walk away while we were stuck struggling to even walk to the break room to get a drink on a hot summer day. 
Not only that, in the winter, its still hot in the factory bc they wouldn't even open a few windows because the people just standing there would get cold wearing furry winter coats. Even though all 3 of us catching our irons were still sweating and wearing shorts in December. 

I hated working for Balfurd, it is extremely hot in the building. Employees would literally pass out from the heat and the only thing that was done about it is going to the break room in the AC and eating a popsicle and then go back to work. You were allowed to go to the break room to cool off but that would put you behind on work. And you could not leave until all of the work orders were finished. Also the supervisor at the time was absolutely horrible, he spoke badly about the employees to other employees and flirted wi to several employees. We were often treated unfair because the supervisor couldn’t leave until everyone was finished and that upset him. Also the pay was horrible for the amount of things you had to deal with. Also most of the employees were horrible as well. They would talk badly about everyone and make you feel very uncomfortable. Some people were nice but they need to change a lot of things. Nobody lasts long there for good reason.

If you dont like a home life this is perfect. If you liked to be managed by people who can't manage their teeth properly, then this is perfect. If you like high school drama, then this is perfect. If you like to see lazy people get rewarded, then obviously this is perfect. As an employee that used to work here, I would work hard everyday.  I would stay as late as they made me under any circumstance. But if you have any questions for hire ups then be prepared to get let go. They prefer elementary school type workers who just believed anything said by higher ups. You can see it in their meetings they treat the employees like kids. And everyone buys it. Because everyone is afraid to werewolf and question things. Unlike myself. Which is why the reveiw is here. They terminated me. But honestly it's the best thing that happened. Because this was literally the worst job I've ever had. This job is like rock bottom, have no ambitions type job. It's been real and it's been fun, but it hasn't been real fun. 

The management leaves a lot to be desired. They will tell you that they care for the employees but will fire you if you can't find a babysitter, they will not communicate any issues with you beforehand. I was let go because I was sick at work and asked to be moved because I couldn't physically do the job they wanted me to do that day and I communicated and asked to be out somewhere else for the day. They fire people at the end of the work day with no warning after making sure they drained as much as they possibly can from you. It was a mistake for me to work here. I was told I did a good job no matter where I was put by several people on more than one occasion but was let go for reasons that were completely made up. I was fired for missing 10 days in 10 months and asking to leave early when I was sick. I was flat out told that it I'm sick or throw up I should just work through it or lose my job. The management sucks and the company is lying when they say that they care because they do not in the slightest. 

I started at this company under false pretenses.  I was hired by an individual then they were let go 5 days after I started.  Then another administrator was let go within 5 more days.  I was interviewed twice once in person at the branch and the other via zoom.  I filled out all of the paperwork.  I was hired and was making sales and strides but when a new boss stepped up they finally looked into a document from my other work my (non-compete ) they let me go with no notice or anything . I was left without employment all because they did not do their part.  I left a position that I held for over 3 1/2 years for this position and now I am scrambling to pay my bills and find a new job . They are obviously not family oriented it is all about their agenda.  Do your research and run the other way! 

This company fails in more aspects than one. If you have a problem, there is no human resource department to go to. The management speaks to everyone about your problems but doesn’t speak to you. It’s like highschool all over again. It’s a fast paced, hot place where production time lost during the day is only going to hurt you later in the week. Since November of 2024 it has been constant overtime that is mostly volunteer based but the managers will frown upon you if you say no. You typically don’t stay later than 4:30PM, but be prepared to start at 4AM. 40 hours a week isn’t good enough with the staffing issues they have. The employee turnover rate is high, if they even hire anyone at all. If you’re a hard worker and don’t like to pick up other people’s slack, this is not the place for you. However, if you love to stand around and talk, go for it!

I have been with Balfurd for 10 years.  The culture has dramatically improved from when I first started to where we are today.  The company truly cares about their employees.  All managers have an open door policy and are willing to listen.  They also walk the floor throughout the day to check in with everyone.  It's not just about a job, it's about who you are as a person.  They invest in you as a whole to help you reach your full potential, even if that means you eventually move on to another position or company.  We have an employee run Activities Committee that plans fun events for the employees in addition to quarterly luncheons, various fundraisers & an annual Christmas party.  We also have an employee run Community Outreach Committee that gets involved with various events that benefit our community.  I truly can't imagining working anywhere else.

What is the best part of working at the company?
Absolutely positively nothing.  I worked there 6 years.  Work / home time isn’t worth it.  

What is the most stressful part about working at the company?
Lack of quality product,  lack of honest sales staff.  You as a driver are first to see and deal with the lies of the lack of product. 

What is the work environment and culture like at the company?
The environment when I had worked there was amazing in the beginning.  Awesome crew from the soil director the clean side.  All the drivers had things locked down until Covid.  Management hired a person who fired all the F/B drivers hired new to save “money”.  That place hemorrhaged money after.  It’s toxic, and doesn’t promote anything for anyone but individuals 

What is a typical day like for you at the company?
Work 14-16 hours a day.  Doing other drivers work.  And when you need help or whatever.   Everybody walks away.

Top Job Titles	Average Salary
Production worker 3 salaries reported	$15.17 per hour
Customer service representative 2 salaries reported	$16.00 per hour
Route sales representative 1 salary reported	$25.00 per hour
Route driver 1 salary reported	$30.00 per hour
General maintenance 2 salaries reported	$20.75 per hour

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