Bally's Intralot


Fix gaming equipment for lottery. Must be road warrior lots of driving to locations, not all calls in same area. Report to work from home in company van, work out of remote location, main office near Cleveland, rarely go there. You are basically on your own get calls sent to you and you go. Rarely see other techs or supervisors. Mostly done through emails. Benefits are good. 401k company match, insurance is good sick days floating holidays and you earn pto time.

Job can be stressful go to all lottery retail locations so deal with many different types of people, even drunks. Who will yell at you, and you can't say anything or be fired. Do get on roofs for satellite,gas stations canopies, also hang tvs for games.

Work life balance is hard when you get home late all the time.

If you are single and want to be a road warrior this is for you. If you can manage family life with kids and work this, than great. Company shirts and jacket provided company gas card and van.

Company is very mismanaged never see or hear from your supervisor because he works from home. Never have any weekly monthly  meetings about anything.  So never know whats going on.  No office to go to for area, you go to a storage facility  no heat nor air no bathroom. 

 Outdated equipment that's breaks nonstop, customers are made can't fix stuff. Can't even get  equipment in to replace broken parts..   Have a Sr Mgr who has never worked on road and yet he's a boss come on.     Lots of favoritism, if your family or related  boom you got a job and get slaps on wrist for doing wrong but others get write ups and terminations.  This place let's customers lie and go after techs.
You bring up issues to management and get told. Deal with it.

They just gave a raise first time in over 5 yrs and still pay is low for what you do. So do yourself a favor and look elsewhere.  Better treatment, better management, better position out there.



Management does not support employees, Human resources ignores employees.  HR people aren’t even located in your state!  Upper management sets rules but never gives the employees the tools to follow the rules.  So as a result you always feel at odds with management.  In most cases only a few employees are  carrying all the work load while others do nothing.  Management constantly rewards employees that do nothing and rarely rewards their employees that work hardest. 

There is no incentive to stay at the company because the best you can do is at 10 years increasing vacation and then gain no more benefits. I  worked with people who have been there since the beginning and their pay haven’t even gone up $2 per hour. No real raises, and no cost of living raises either. ( in most cases people who have been there the cost of living it has out paced their raises) 

The human resource department is actually so bad  I am surprised there are not lawsuits going on constantly. ( mostly generated by their lack of ability to do their job!)

 They are hiring in people  at such low wages that most jobs positions actually go unfilled.  Leaving the employees who have been there the longest to do even more work. 

 The company will make promises like they’re going to increase work life balance,  when you ask management about it they actually laugh out loud! 

 If you are looking for a job that pays well and you are respected for a days work look elsewhere!  If you’re looking for a job that will get you by until something better comes along, this is it!

The job mostly involves technical troubleshooting and repairs of digital terminals, vending machines and replenishing supplies at various retail locations near where you live. There can be a lot of driving, depending upon how rural you are. Occasionally, you will be asked to cover a territory that requires a week in a hotel. Expenses are paid quickly upon submittal. You are provided with a vehicle, tools, phone, laptop, parts, supplies and you work out of your own home.
My management is awesome, but of course that all depends on where you are and who you work for. I would not tolerate micromanagement and so far, that hasn't been a problem. They trust that we are intelligent professionals. They have been very supportive of schedule changes and time-off.
The company has pretty good benefits, about what I would expect for a company this size: medical, dental, vision, 401k (matched 100% up to 6% of pay), paid bereavement (10d), sick (5d), vacation (10d), Holidays (9d), personal (2d). Tuition reimbursement. 
You are required to be on-call every other weekend and every other holiday, so that can eat into your real life. OT is not allowed, so weekend hours have to be comped-out of your following week's hours.
The pay is 25% lower than what it should be for field service technicians doing this type of work.

Set up Lottery Terminals & upload software, check peripherals, made outbound calls to set up retailer training, Manages inbound phone calls from Lottery retailers, Effectively troubleshoot equipment & related issues or problems in response to inbound retailer calls, inquiries, or questions, Dispatch technicians as appropriate for on-site repairs, also make outbound calls to check retailer alarms when button on terminal has been pressed. 
Manages 24/7 in-bound Call Center/Helpline to assist Lottery retailers.
Resolve retail equipment issues and dispatch technicians for repair through appropriate training and supervision of Call Center Operators.
Evaluate the performance of Call Center Operators by measuring results against established goals.
Controls and coordinates the direction of the Call Center functions over long-range planning periods to meet the goals of the organization, to ensure adherence to administrative directions, company policies and procedures, state and federal laws, and regulations and to maximize the integration and delivery of services.
Coordinates the implementation of the Call Center and trouble reporting system.

Working at Intralot Inc was, without a doubt, the worst job experience I've ever had. From poor management to a toxic work environment, the company consistently failed to meet even the most basic standards of professionalism and employee care.

The leadership lacked direction and transparency, leaving employees feeling undervalued and unsupported. Communication was abysmal, with important updates either coming too late or not at all. It often felt like upper management was more focused on playing favorites than addressing real issues or supporting their teams.

Work-life balance was nonexistent, and expectations were often unrealistic. Despite my efforts to raise concerns and suggest improvements, I was met with indifference or outright hostility.

Intralot's lack of investment in its employees is glaringly obvious, from outdated systems and tools to insufficient training and development opportunities. Instead of fostering a culture of growth and collaboration, the environment was rife with negativity and high turnover.

I cannot, in good conscience, recommend Intralot Inc to anyone seeking employment. This experience taught me valuable lessons about what to avoid in a workplace.



They offer a good package to work for, and used to be a decent place to work. Then they decided to change out the management team, then became a over reaching, micromanaging staff. They will show favoritism and will not work with you if you aren't sucking up. Those that are will ALWAYS take priority over you (time off requests, special projects, lead positions(, despite their poor performance. They also say they won't use the GPS in their vans to actively track your whereabouts, but ultimately will, except when it come to using it for what it was intended for, which is determining the closest technician, which ultimately won't happen. Warehouse will almost never have the things you need ready after requesting them. getting materials and tools is like pulling teeth. worked there for almost 5 years with my own tools. you will get stuck with 3 hour drives to do jobs that others refused to go do. most of the upper management have little to no clue how their own machines work and are every bit as helpful as that implies. All in all, a horrible place to work, a truly stressful place to be. Good luck if you decide to work here. 

As a Vice President who has been with the company through various phases, I’ve seen firsthand how leadership sets the tone. Over the past year, there has been a noticeable shift in a good way. New leadership is bringing a clearer vision, stronger communication, and a much-needed emphasis on culture and employee value.

What stands out most is the intentional focus on people, listening more, investing in development, and creating space for growth. It feels like we are moving away from a purely transactional mindset and toward building something more sustainable and collaborative.

Change takes time and we are still in progress, but the direction is promising. If you are someone who values being part of a company that is actively evolving and working to better support its people, this is an exciting time to be here.

As a Field Service Technician, you’ll play a role in supporting our lottery and gaming systems. In this hands-on position, you’ll travel to retail locations across Ohio to install, maintain, and repair digital terminals, vending machines, and satellite communication systems. Diagnose hardware and software issues using diagnostic tools, perform rooftop antenna services, and provide expert on-site technical support to ensure seamless operations for our clients.
Responsibilities include troubleshooting complex problems, replenishing supplies, documenting repairs accurately, and collaborating with support teams to resolve escalated issues. You’ll drive a company-provided vehicle to various sites, prioritizing safety while adhering to all protocols. This role demands strong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment.

My day consisted of getting service calls from dispatch and responding to them with the proper parts and equipment to make any necessary repairs. Some days the call volume wasn't so bad, some days the call volume was really high. For the most part, the management allowed you to do your job without too much micromanaging, which really helped me like this job. A micromanaging presents on a field service crew is the stuff nightmares are made of. This place allowed you to do your job at a reasonable pace without too much intervention, unless you specifically needed help. Had I not stumbled into another job which was more like I was doing before I came to intralot, I would still be there. The only downside is the wages. They could be a bit higher. Other than that, I loved my manager and other managers, the call center guys, and my other fellow techs. I learned a lot more at this job than I originally thought I would walking in the door on my first day.

What is the best part of working at the company?
The coworkers and direct managers are supportive

What is the most stressful part about working at the company?
Missing personnel that don't get back-filled, leaving a increased work-load for years.  Overlapping projects inserted without time to prepare.

What is the work environment and culture like at the company?
Open communication at the local level.  Open communication with the US based engineers.  There are no celebration of product and customer success.  The technicians and operators are quick to respond  and keep the equipment and systems operationally ready

What is a typical day like for you at the company?
East coast time and support to European time work periods.  Running system checks and maintaining  operational 100 percent.  Reports and meeting 15 percent.  Microsoft office online meetings and customer contacts.  Reviewing documentation.  QMS inputs and responses.

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