office assistant

management analyst

service associate

human resources specialist

public health nurse

Baltimore County, MD

I wanted to love this job, I wanted to plan a career around it but I quickly realized that was not going to happen here. I came in to the job extremely excited especially since the hiring process took months (literally). They immediately put you on all types of training to get all of your certifications for police, fire, and medical dispatching as well as first aid. Training was a little over a month or two. I had no problems with training however I do not think it was long enough. They obviously knew how low staffed they were so it seemed like they were rushing people through training to get them onto the floor as quickly as possible. 

Once you're actually on the floor you're then sitting with an individual trainer for a few months who listens to your calls and makes suggestions, etc.

My main problem with this job were the hours. 12hr shifts are huge. And while yes you get more days off, they don't account for the 24/36 hours you worked in 3 or 2 days back to back. Waking up to be to work by 7am or 7pm and just knowing you're not going to be getting off until an entire 12hrs later immediately burns you out. You would think that out of those 12hrs you would get and extended lunch and break, nope not here. I tried to stick it out as long as I could but eventually it got to the point where it was affecting me mentally and physically. I understand there's an amount of stress that comes with any job but the hours on top of the types of calls you take you immediately begin to question whether or not working here is worth it.

The benefits and pay are great, excellent rather. But if I have to give up my sanity to earn it, they can keep it. Additionally, the employees were all nice and supportive. 

This job needs to be revamped to make it more of a place where people actually want to stay and come to work. Before I left they must've hired at least 60 people and I have a feeling they're hiring only because they know a large number of them will quit, so they're hoping that they can get a good 10-20 people who will stick it out. Out of the 8 people in my immediate class 4 of them (including myself) have already quit. At what point do you look at what you're doing as a company and think what can you do differently?

Teaching in Baltimore County for the past 15 years has been challenging and rewarding. Working with teenagers gives work meaning and purpose because it is helping young people to grow into healthy and motivated individuals. The changing youth culture has always been the most difficult part of the job for me, both emotionally and professionally, mostly because I care about them, and often need to work double time to get through or to see results. My favorite part of the job has been working with individual students, and seeing them take ownership of their learning, despite their many distractions in their lives. 
BCPS provides me with all necessary training and support to achieve my professional goals and to meet their rigorous standards of excellence. I am proud to have worked for this employer and proud to have made a difference in so many of the lives of my students over the years.

Scheduled tours of the county courthouse and adjacent public departments and offices. Led tours giving background and history of each department and area visited. Answered queries engaging department heads in discussions when possible to relay as much information as possible to touring group. Also created promotional brochures, fliers, and displays for county departments, utilizing both my own artwork and photographs, and a full array of art department supplies. My director was a very personable individual who set a high standard for all projects and was comfortable giving praise for excellence. This small department had a comfortable easy atmosphere, all worked as a team. Deadlines were a part of the job but never to difficult to handle, which is always the hardest part of any job. I really enjoyed the autonomy of the job and being able to use both my creative and intellectual talents.

As a Case Manager my typical workday involve assisting senior citizens and their families with applying for food stamps, social security benefits, housing applications, rental assistance, emergency assistance programs and services. Initiating and updating client files, answering phone calls, and visiting clients.

I have learned that dealing with the public on issues day to day that is common can be helpful and rewarding assisting others in time of need or as just keeping the lines of communication open with them.

The hardest part of the job can be due to icy weather conditions, and extreme cold situations when driving to and fro can be very dangerous if not careful.

The most enjoyable parts of the job is being paid for holidays, meeting new people and assisting them, having financial stability and job stability, as well as housing.

Employees vary widely but many act like they're still in high school (very "clique-y", gossiping, juvenile behavior, etc). More tenured employees almost always dislike the newer hires. 
Management is hit or miss, some are great while others are terrible. Upper management doesn't care about the employees.
Work environment is stressful and very fast-paced. Classroom training is pretty rigorous, on-the-floor training is very structured but it is also sub par (my trainer refused to answer a lot of my questions and when I asked for new trainer, I was told no). 
Time off requests are handled terribly (your entire shift chooses days while you're working on the floor, and its first come, first served), expect to have for swap with someone else because you almost never get the day you need/want.

After scouring through the list of available jobs on the work site beforehand, I'm able to find the perfect substitute job (or jobs) for me for the coming week. This is one of my favorite things about being a substitute: I have a very flexible schedule. Usually, I'll substitute for a special area teacher (ex: music, art, gym). I'll come in extra early, sign in, find my classroom (when I have a classroom), and immediately search for the most important item in the room: the sub plans left by the teacher. After figuring out the plan of attack for the day, I'm ready for the students! The kids are always up for an activity, and while sometimes there may be a student or two who is in need of extra attention (and possibly some discipline), the students of Baltimore County have such a thirst for knowledge and are not afraid to try new things. That has to be, without a doubt, the best part of my job.

•Researched, analyzed and administered health policies of Baltimore County during the Legislative session of 2010.
•Provided operational and analytical support to carry out Affordable Care Act (ACA) mandates at state level.
•Served as integral part of the analytical team to support public health systems management projects.
•Assisted in providing data analysis, policy research and analytical writing, project management, and process improvement.
•Provided strategic analysis of the Baltimore County Legislative policies for constituents. 
•Assisted in providing community outreach, pre-research, fiscal implications, policy impact and post-research of fiscal policies for FY 2010.
•Assisted in conducting studies and performing other analytical work related to the planning, development, organization, administration, evaluation, and delivery of public health or behavioral health programs.

Do yourself a favor !!! 

If you are considering accepting a position with Baltimore County be sure to research the department you will be representing. Trust me, I speak from experience and completely regret my decision to become a member of a particular public sector agency. 

The Facilities department has been a toxic environment plagued by  constant turnover during the past few years. The "new regime" lacks the ability to convey departmental objectives and remains to be  completely ineffective. Supervisors are encouraged to micro-manage hourly employees to the point of harassment on a daily basis. 

I've had numerous conversations with long term / seasoned employees during my tenure and all initial responses include the following " worst lead group within the county "

•	Serve as an intermediary between the Councilman and constituents by attending community meetings and events with him, or on his behalf.  
•	Developed a standardized constituent tracking process to ensure expedient response and swift resolution of issues.
•	Draft legislative summaries and status reports to share pertinent information with constituents.
•	Design, draft, edit and disseminate a monthly newsletter on behalf of the Councilman.
•	Work with developers to ensure economic development projects adhere to county code and draft comprehensive reviews of projects and legislation.
•	Coordinate workforce development seminars to expose citizens to resources that help them develop marketable skills and ultimately gain employment.
•	Responsible for managing media relations by coordinating interview request, drafting press releases and administering social media updates.  


Baltimore County's 911 center is somewhere you want to work if you have no other options! Be prepared for any personal information that you disclose to a supervisor to be told to every other employee. The supervisors both on the operations floor and in administrative are the most rude and unprofessional groups of people I have ever worked with. The only way you can be promoted there is if you are willing to lie and tell on people. The trainers within the center are jokes. They will have new people training with people who haven't even worked there for a year. The technology and equipment are minimum 5 years out of date and would shut down on a weekly basis. I think something seriously needs to be done about this center before someone's life is at risk.

Top Job Titles	Average Salary
Office assistant 19 salaries reported	$39,561 per year
Management analyst 13 salaries reported	$64,934 per year
Service associate 7 salaries reported	$27.75 per hour
Human resources specialist 3 salaries reported	$30.00 per hour
Public health nurse 8 salaries reported	$79,093 per year

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