senior engineer

senior business analyst

general engineer

senior project manager

project manager

Baltimore Gas & Electric

If you intend on working in the call center at BGE, you have to be willing to work mandatory work through lunches every Monday. And whenever there is inclement weather, just know you have to be there, regardless, for storm duty. BGE is not a bad company to work for, by any means; however, if you are looking for a job with exceptional work-life balance, this is not the place for you - especially if you have children. You will always have to have a back-up for you back-up. There are times in which you may be on call (depending on the call volume), and you absolutely cannot call out, or else you will get fired.

If you are a contractor planning on working for BGE, there are times in which you will feel excluded from certain functions and/or festivities, and this is something I experienced on a regular basis. You are excluded from going to the nurses office on campus (no matter how sick you are); special award ceremonial events are exclusive to BGE employees only, no matter how good of a contractor you are - and you can forget about the use of "flex-time". You are pretty much the black sheep in the company if you are a contractor. Your best bet is to apply directly through the company to acquire full benefits.

This job does set a standard of quality in work that can be used outside of work as well. There is always something changing to potentially make the company call center better. The most enjoyable part of the job is helping the grateful customers. It feels good knowing you helped make a difference even if the solution was minor. My coworkers are good people, you tend to bond with them almost more then family because you're always with them, which leads to the hardest part of the job. This job as a billing specialist is hard because its very demanding. You work normally 8 hours but with this position you can work anywhere from 8-16 hours with no notice. You are on call for a week every couple months but you must be available at anytime when there is a storm. Also, the management of the call center is horrible, they just demand more and more but they don't acknowledge your hard work. They also ask for opinions and suggestions but just blow them off and never respond to them.  Its hard to leave a position with such great pay and benefits but that's how they get you, the shiny object to distract you from the major negatives the position has.

Daily activities included the administration of corporate policy and the coordination of new installs, trouble call dispatches, scheduleing resources to support new projects, and interfacing with internal customers and system users. Responsibilities included the installation and maintenance of all radio communication, video, and paging systems. Systems were monitorede for optimum performance and reliability. Management within the Telecommunications department practiced an "empowerment" attitude and was always available for administrative support issues.
I found the staff of technicians to be not only competent but also interested in the implementation of new technology, equipment, and systems. The most difficult part of this job was the notification of job eliminations due to corporate "downsizing" initiatives. The most enjoyable part of my job was the latitude given to me in conducting the daily operations. and having a recognized voice in the services provided by the department.

I enjoyed a very challenging and rewarding career while employed with BGE. The company culture provided excellent opportunities to grow professionally and technically. Management was very supportive and believed in "empowering" its employees. Although the daily business activities seemed to be routine, there was a balance of providing our customers with new communications technologies to help them acheive their business goals. There was a mix of staff employees that was augmented by contractor support services that provided an excellent peer learning opportunity. I found the most enjoyable part of my job was having a voice in the business plan and recommending services we could provide our customers. Conversely, I did not enjoy notifying employees of "Job Termination" due a change in business and downsizing initiatives. However, I still found my career with BGE to be a rewarding experience!

A typical day at work was to get the job done and communicating with the co-workers.

What I learned: Net-working, sharing information, helping others, and gaining additional information as much as possibly. Safety comes first.

Managment: Keeping management up-to-date, and communicating with management. Share my thoughts and ideas with management.

Your co-workers: Be a team player, respect your co-workers, share knowledge and expertise and gain knowledge from your co-workers. Work as a team to get the job done accurately and to make difficult deadlines.

The hardest part of the job: Making tough deadlines on-time but managed to always make the tough deadlines. Communicating with co-workers who provided data for inclusion in job summary completion.

The most enjoyable part of the job: Is being able to reconcile an out of balance problem, and making deadlines on time. And, being able to assist a co-worker to make their deadline.

approximately 13 months of instruction leading to a Mechanic B position in an electric distribution oriented discipline such as Overhead, Underground Residential Distribution (URD), have had On-the-job and classroom training under the direction of the Crew Leader. Perform the construction and maintenance of utility distribution and maintenance systems. Perform switching and grounding. Performed acceptable climbing ability, know how to interpret construction drawings, standards, safety practices and regulations. I was required to work various shifts, overtime and during emergencies. I have been able to meet Occupational Safety and Health Administration weight restriction for bucket trucks when wearing required tools, worked under adverse working conditions (weather, heights, vehicular traffic, and mandatory overtime). I have satisfactory completion of the Construction and Skilled Trades Test Battery. I have a valid Class A, Commercial Drivers License and have the ability to meet Company driving standards. I have also have passed the required U.S. Department of Transportation Chemical Test.

As a temp you are treated as such and aren't looked at as a vital part of the culture. You do 42+ hours a week, provide permanent employees with bonuses, help other departments with overflow, and still get no recognition because your a "project" in the company. The project has been successful for over 3 years and hasn't been made permanent when it's an obvious benefit. The project is more difficult than it has to because the company doesn't make the public aware of  the department so clients think they are being scammed. Overall it is a great place to work but if temp's were given the same respect and/or had more opportunity for advancement the morale would go up and create a happier environment.

Work-life balance
Work-life balance at Baltimore Gas & Electric is mentoring at the local JR college men’s basketball team as well being a parent.

Pay & benefits
My pay and benefits at Baltimore Gas & Electric are horribly expensive.

Job security and advancement
In terms of job security at Baltimore Gas & Electric, I think contractors should be regarded as an internal employee as well.

Management
In general, managers at Baltimore Gas & Electric don’t care unless you know someone in upper management.

Culture
Collaboration with my colleagues at Baltimore Gas & Electric is a cult.

Overall
My experience working at Baltimore Gas & Electric was very interesting until I was able to see bias and favoritism.

It can be very stressful place to work...hard place to advance from contractual to permanent unless you know someone....favoritism plays a role in this company. Work environment is good but you really don't have much time to talk to your peers becuase of calls...average about 50-110 calls per day depending on day and weather outside. There is mandatory OT especially toward end of month to meet their goals. They are strict in evaluating your calls...demand is high.

Overall working as an intern and employee at BGE, I felt included in most activities and assignments. Though there were lots of meetings, they were all informative. The employees I worked closely with were amazing however, as an intern my department received a new manager who did not mesh well with other in the department. Though she got the job done, I did not feel the time and mental health of those who worked under her were taken into consideration. The deadlines she gave were unrealistic which I believe were due to her having little to no knowledge of how editing and production works. Other than that, everyone else were amazing and easy to work with.

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