relationship banker

client services specialist

customer service representative

call center representative

systems administrator

Bank OZK

As the title states, this place has what I believe to be the worst management and training I've ever gotten out of a position anywhere else. This includes my first ever job at a grocery store...

To start things off, the manager that I was under stated in the interview, and I quote "Some people get it and some don't" this is his philosophy on the position. 
During my time here I would ask the assistant manager for help because she was more helpful than my manager, she would take time to explain or show things to me. Though on occasion she would just do whatever it was that I was asking about for me instead of show me.
Both the assistant manager and manager are overworked salary employees, so already they are not in the best position to help the team.
After what I assume was asking one too many questions, the assistant manager told me to ask my supervisor, as he is my direct supervisor, implying I should not ask her questions anymore.
As such, I began to ask him for assistance and things took a turn for the worse.
I have never met a less helpful person in business. Despite asking several times for assistance on some things, the response was "What does the procedure say?" and "I don't believe you've read the procedure." There was never a time he actually answered a question. 

To put this position comparatively, I used to work as an insurance adjuster which required 5 active licenses to uphold, and that job had less stress and less things to memorize than this one. Suffice it to say, this position required a much higher level of training. Especially since they only offer $14 an hour.

There was no training class, which this job desperately needs. They instead have you sit in with the assistant manager for a week and then you start boarding loans.

There was a woman who started shortly after I did, who was performing worse than I was, and she was given an incredibly easy role within the department of just assigning work to the rest of the team and handling payments. Most of the staff are women in this department. Take that as you will.

I would seriously advise you look for another position if you have no banking or specifically loan experience prior to accepting a position here. Otherwise you won't know what you're doing, and there's not really a way to get any help. 
Often times even if the manager is willing to try to answer a question, he is either not at his desk or has his door closed because he is too busy.
A new hire had to end up emailing the entire department for help and still didn't get any.

Also if you do end up accepting a position in the loans department I will warn you, they do expect you to stay after 5PM to finish any work, and will assign work up to 4:30PM, despite it not seeming to matter if loans are boarded the next day or not. There were several occasions where I or someone else got a loan and couldn't board it due to missing documents and had to board it the next day. It never seemed to change or affect anything. There was a time I held a loan just to see, and no one said anything. So I'm not entirely sure why they place importance on this. That said overtime comes in little segments, but you have no control over it.

Also other departments don't communicate well at all and no one in the organizations knows what others do. You will get a lot of bad communication or people emailing you for no reason. You will get emails to fix things but then no information on what is broken or even how to fix it. 

Working as an Information Security Analyst in this role has provided insights into various facets:

Typical Day at Work:
Each day begins with monitoring and analyzing security events across diverse systems, focusing on identifying and classifying sensitive information like PII and IP. I assist in enforcing the Insider Threat Program by detecting unusual activities and deviations in baseline accounts. Regular reviews of security activities and incident reports provide both technical and non-technical oversight to prevent security breaches. Using a SIEM solution, I analyze correlated incidents to support our Cybersecurity Incident Response Plan. Accurate documentation of all tickets and alarms within Service Level Standards is essential, alongside independent and collaborative efforts to enhance our Information Security posture.

What I Believe I Learned:
Through this role, I've deepened my understanding of information security risks, regulatory frameworks such as PCI, FFIEC, SOX, and GLBA, and the principles of cloud, network, and endpoint security. My communication, critical thinking, and problem-solving skills have been honed, enabling me to troubleshoot complex issues and manage multiple priorities effectively.

Management:
While management provides resources and guidance, communication regarding role expectations can be unclear and lacks transparency. This ambiguity can impact operational efficiency and team morale.

Workplace Culture:
The workplace culture appears to favor personal relationships over merit, creating challenges for professional development and inclusivity.

The Hardest Part of the Job:
Navigating an environment with unclear communication from management and a culture of favoritism presents significant obstacles to fully understanding and effectively performing job responsibilities.

The Most Enjoyable Part of the Job:
Despite these challenges, collaborating with knowledgeable colleagues has been invaluable. Their expertise has enriched my skill set and prepared me for future roles in information security.

In Summary:
My tenure in this role was unexpectedly cut short due to discriminatory practices related to a preexisting medical condition. This experience has reinforced my resilience and determination, proving that adversity can strengthen one's character. Armed with newfound skills and insights, I look forward to applying them in a supportive and inclusive work environment that values all team members equally.


I joined the company with high hopes, drawn in by the promise of a supportive culture and opportunities for growth. Unfortunately, my experience quickly turned into a daily struggle. The atmosphere was gloomy, and it became clear that upper management consistently favored customers over employees, even when we were in the right. There was a noticeable bias towards clients with money, leading to an unfair treatment of those who didn't have as much.

Opportunities for advancement were virtually non-existent, and innovative ideas were stifled unless they originated from the upper echelons. Discrimination ran rampant, extending beyond race to include various backgrounds. Despite the company celebrating its successes and exceeding quarterly targets, employees received no profit share or bonuses, leaving many feeling undervalued. 

Communication from leadership was lacking, with our CEO only appearing in pre-recorded videos, contributing to a disconnect with the staff. The pay was inadequate for the demands of the job, and upper management often employed fear-based tactics, creating a hostile environment. 

I was let go despite excelling in my sales and customer service roles, simply because my creative approach didn't align with their rigid expectations. The day I was terminated, I was blindsided with claims of unsatisfactory performance, despite having no prior documentation to support this. My advice: think twice before joining this company, as the reality may not match the initial allure.

There is no management in the Texas area, everyone quit and all the associated workers are quitting (that should tell you something right there). We have management come from different states and we are looked down upon because of having no real leadership. The people who are actually our leaders only look out for themselves and will get you FIRED. Overrides are terrible! The limit is so low that requires overrides, and most clients that come into the bank is always asking for more than that limit. The system for overrides is by sending an email to the entire south Texas area, and you and the client will wait literally 30 minutes to receive an approval to cash a simple check. That is inexcusable and very unprofessional! There is only two workers in the branches. We do not get lunch breaks. No one checks on us, but they steady send things over for us to do throughout the day including the work we have to already get done. We have 0 help! They set you up for failure by giving you other people’s jobs without any training! There is NO work culture, it’s every person for themself. Building is disgusting and old. Has rats, no ac or heat, so when the weather constantly changes, the temp in the building coincides with it and we are affected by it. The have given us 0 resolution to these problems! I’m pretty sure I’m leaving out so much more that I can’t think of right now, but please do yourself a favor and find a different bank to work! Even if you are desperate, I still will not advise you to work here. The work environment is stressful and they are overall unprofessional and unfit to be a bank!!! 

Being a client service specialist (teller) is not a hard job to do. They train you for that. There is much more to being a teller there that they don't train you on. Managers expect you to figure it out and if you don't know the answer you either have to figure it out on your own on policy tech, ask a co worker, or call back office for assistance. They only train you how to do teller transactions. Other than that you got to learn everything else on your own. Starting you had low limits ($500) so each time a customer would like to withdraw more than your set limit,  would need a managers approval. Sometimes managers are at the branch for whatever reason, you would have to call another branch manager to get approval. Sometimes it would take a customer 10-15 minutes to get their money.

Management is a mess with all these new managers coming in and out. Managers don't listen to you unless it benefits them. Managers and regional managers don't commutate very well. Coworkers and customers are nice though.

I felt like there is no workplace culture. You just show up and assist customers as they come and go. If there is a job culture here it would be a "CYA" culture (cover your butt). There is no incentive to work hard or to push yourself. You would often preform roles that doesn't fit your job description for the same amount of pay. For example tellers learning to do banker roles. 

The hardest part of the job is finding something to do cause its not that busy. You get most of your task done quickly.

The most enjoyable part of the job is going to lunch.

While the company overall has positive aspects, my personal experience within the Customer Care Center presented significant challenges that future applicants may want to carefully consider.
During my time there, workload expectations were high, and employees often felt stretched thin. Break and lunch schedules sometimes changed with little notice, which made maintaining consistency difficult. Access to experienced management support also appeared limited following leadership changes, which impacted guidance and operational effectiveness from my perspective.
I personally observed workplace dynamics that felt discouraging and, at times, unprofessional. Concerns raised through appropriate channels did not result in the level of resolution or support I had hoped for, which contributed to an environment that felt unsustainable for me.
Every individual’s experience may differ, but based on my own, I would recommend that anyone considering a role specifically within the Customer Care Center ask detailed questions about management structure, support systems, and workplace culture before accepting a position.

Let me first say that Bank OZK refuses to pay industry standards. Some of their competitors offer competitive incentive based pay systems to reward enthusiasm and drive. 

Management was non-existent and rarely stepped in to offer feedback or guidance unless it was negative. 

Upper corporate culture laughs in your face while they talk about change in their ranks, but little change for the faces of the company. 

Many locations are slow and unstimulating. Bank OZK simply doesn't have the brick and mortar presence to keep the doors swinging. Their digital platform feels years behind their competition as well, but they'll try to have you believe that they're industry leading when it comes to tech.

This Bank is a decent stepping stone if you're looking to gain basic knowledge about relationship development and sales, but I wouldn't put in precious miles of your life into this company.

Pros: hour lunches are always nice, and their benefit package was fairly good, but again not as robust as other banks.

I have been amazed at the top leadership of the company.  The ability to grow and manage the enterprise as well as it has been.  Middle management, more specifically in I.T., has been one of the largest failures and let downs of my career.  I have don 't know why/how such great leadership at the top doesn't flow down or get observed by IT leadership.  A typical day consist of scheduled work loads and meetings, but always is overtaken by additional micro-emergencies.  This happens due to the lack of proper staffing in certain positions.  Outside of this issue, the peers you work with are what makes the dedication worth it all.  Great people to work with and the most enjoyable part of any day.  At minimum, we all share the family mentality with each other, and we jointly understand the issues with our IT leadership.  If you choose to work here in IT, be prepared to work very long hours, with no recognition or respect from IT leadership.  Do expect and know you will be loved and appreciated by your peers as well as other departments outside of IT.

It's ok if you're not looking to make it your permanent career. 

Staffing is terrible. If there is someone out sick or on vacation just expect to not get a full lunch break. Upper management is clueless about what goes on in the actual branches because they are always having these unnecessary meetings that take people away from the branch, whether virtually or all the way in another city, and it affects staffing as well.

 It's kind of insulting that upper management has all this authority and makes all the decisions involving what goes on in branches but have NEVER worked in a branch themselves. They don't even know who they have working in the branches. 

It can be a good place to work depending on the branch you work for. There are some branches that have more turnover than others because of their immediate managers/coworkers who are constantly making work difficult by not being team players.

They want you to get accounts and meet certain goals, but they don't offer any kind of incentive, nor do they show appreciation through any type of compensation. 

The pay is just ok if you want to be right at poverty level, but see for yourself. You may like it here.



What is the best part of working at the company?
The team, the agents are amazing and knowledgeable.

What is the most stressful part about working at the company?
Tribal knowledge, grandfathered employees who aren’t willing to evolve. 
The company uses outdated systems that make the job harder than it has to be. 


What is the work environment and culture like at the company?
It’s like a cult when you’re in leadership. 
Your ideas aren’t welcomed, you either kiss up or you’re ousted. 
If you lobby for the team it’s frowned upon.
The agents are significantly under paid. 

What is a typical day like for you at the company?
It’s stressful, approving transactions and transfers, wires realtime. 
All while, keeping up with questions in a floor chat. 
Not to mention hiring and doing interviews in between.
The leader is sending ridiculous request instead of just walking into your office.  
If you need to speak with the leader, she has a tablet taking notes of the  conversation like your under investigation. 
Your not given the space to do your job, instead your micromanaged. 
The leader doesn’t trust her leader team and wants all the glory.

Top Job Titles	Average Salary
Relationship banker 2 salaries reported	$19.00 per hour
Client services specialist 4 salaries reported	$18.75 per hour
Customer service representative 1 salary reported	$13.00 per hour
Call center representative 4 salaries reported	$16.13 per hour
Systems administrator 3 salaries reported	$69,333 per year

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