customer consultant

banker

teller

personal banker

senior relationship manager

Banner Bank

Typical Day at Work:
A typical day at work involves juggling a variety of tasks, often without enough staff to cover all the necessary duties. You are expected to manage customer transactions, assist with various banking services, and ensure that all operations run smoothly. On top of that, there are administrative responsibilities, such as keeping track of reports and assisting with compliance tasks. While there is some flexibility, you’re often expected to prioritize tasks without clear guidance on what should take precedence, leading to some confusion and stress.

What I Learned:
I learned a great deal about managing banking operations and handling customer interactions, but the learning opportunities were limited in terms of professional growth. Despite performing a wide range of duties, there wasn’t a structured path for learning or advancement. I did gain experience in problem-solving under pressure and working with a diverse team, but the lack of mentorship and guidance hindered my growth in the role.

Management:
Management at Banner Bank was inconsistent. While most managers did not show favoritism, there were clear issues with support and communication. Expectations were often unclear, and when mistakes were made, there was little effort to guide employees through improvements. Instead, the focus seemed to be more on issuing write-ups than offering constructive feedback. Additionally, there was a lack of support when it came to staffing, making the workload overwhelming at times.

Workplace Culture:
The workplace culture was mixed. While most of the employees at the branch were kind and supportive, the overall atmosphere was often tense due to high workloads, insufficient training, and a lack of proper recognition. The constant short staffing contributed to stress and frustration. The overall culture felt more reactive than proactive, with little attention paid to employee well-being or growth.

The Hardest Part of the Job:
The hardest part of the job was dealing with the overwhelming workload while being short-staffed. Managing multiple responsibilities, from customer interactions to administrative duties, without adequate support or training made it difficult to keep up. The pressure to perform without clear guidance or resources created a stressful environment.

The Most Enjoyable Part of the Job:
The most enjoyable part of the job was working with the team. Despite the challenges, most of the coworkers were friendly and supportive. Building relationships with clients and helping them with their banking needs provided a sense of accomplishment, especially when you could solve a problem or assist a client in a meaningful way. However, these moments of satisfaction were often overshadowed by the constant pressure and lack of support.

If you applied to work at the Yakima main branch good luck with getting anywhere in the bank. I was hired for part-time but I always worked full time and had to work overtime. I was definitely not paid for working full time. The manager is the worst. She is super nice to you when you start and makes you feel welcome but once you've been there for a few weeks she starts treating you like dirt. The supervisor is really racist and it almost always making multicultural people feel bad by making snarky and unwanted comments. The company doesn't do anything about her though because she brings in clientele. Now the coworkers are really the worst of the worst about this place. The coworkers make you feel at home and make you feel apart of a team until you've been with them for a few weeks. They are really racist and have their own little cliques. They all try so hard to get each other in trouble and try to make each other look bad. It's like they have games of trying to get each other fired, which I've definitely seen happen before. This is a toxic workplace and I do not recommend for anyone trying to grow. 

The only enjoyable part of this job is the free coffee in the lobby.

-Typical day at work is getting there by 8:30 am. Logging into my computer, and then printing out forms to do that balancing for the branch. Then opening the vault and night drop and processing those transactions. Once the bank opens at 9, its continuously helping clients with deposits/withdrawals/problems, until 12 when I go to lunch. After I get back from lunch at 1, its back to helping clients until about 4:30 when I balance the vault for the night. My coworkers are great, we can joke and laugh and poke fun at one another without people getting upset. The hardest part of my job is my manager. She constantly makes me feel like I can't do anything right. She wants us to go ask her questions all the time, but yet when we do she gets visibly annoyed and gives attitude. She gets mad when we don't do something, but when we do, she gets mad that we did. She contradicts herself a lot, then takes it out on myself or other coworkers. The most enjoyable part of my job is helping people. I love helping people in anyway that I can, no matter how big or small the impact is.

Manager discriminated on an hourly basis. If you do not do what she tells you to do (even personal favors) she will make your life  miserable at work, as long as you work here.

No room for advancement: Everyone hates eachother here. Yet, nobody has the courage to tell the truth to one another.

Code of conduct is violated daily: Client's are not treated equally: If the manager knows the client personally, she will do personal job endangering favors for that client. 

Human resources has no idea how to manage the company when real problems arise.

Upper management is very negative. They are all best friends, which means if you are not in the friend circle good luck!

Other banks pay better, do not waste your time here.

Advice to management: Just because you hate your personal life, does not mean you need to transfer that hatred into the bank during business hours.

This by far has to be my worst experience in a financial institution. The company does not care about its employees, all they care about is how many accolades they receive and lining the pockets of the higher ups. Most branches are very understaffed; they don't have the proper equipment/ are really far behind in the times. The pay compared to other banks/ credit unions is low and benefits are terrible. Management only tells you what you're doing wrong, never has anything positive to say and is a very toxic work environment. Sales are constantly pushed down your throat, but the products and services are terrible. Internal communication is clunky and not user friendly and you can hardly get ahold of someone in back office; they do not answer their phones. The service center sends everything to the branches to do, I'm not even sure why a service center exists here.  I would not recommend anyone work here.

This is a absolutely horrible place to work. Nobody here understands the word empathy. I feel sorry for you if you ever have a family emergency come up because management will give you the third degree like no tomorrow. And to top it off they are all a bunch of garbage trucks that can’t handle their own emotions. If they have any kind of stress what so ever be ready to feel the tension because they will dump it on you. You do not get compensated enough for what you do here, especially considering that the manager will throw their tasks at you and expect that you know what to do.The training they offer is horrible, Good luck working here if you don’t have any prior banking experience. And just be ready for a petty and mentally draining work environment. Seriously if you have the option run away and go somewhere else, you will thank me for it.

Culture? You mean the us and them mentality Banner has created? Or maybe the divisive nature of the mid level leaders? Oh I bet it is the executives who are so stuck on themselves they don't realize that they act like they're as old as the 125 yr old company itself. Not a forward thinking company in any fashion. Their motto is 'we've always done it this way' and guess what it doesn't work for the new size. This isn't walla walla people you are a major west coast company. Pay is lower than average, lots of hoops to simply get employed, and little to no leadership from anyone in the company. I would say definitively  the left hand doesn't know what the right is doing and they get lucky w the Feds. 
Would not recommend to work here if you want a career or a quality company. They are pushing all their best talent out the door with micromanagement, horribly negotiated healthcare and poor leadership from the top down.

This was one of those jobs where you take a look at the employees and they seem overworked and unhappy but you hope it's just a bad day for them. Nope, this will never get better, and you will be one of them. Plus, the compensation is very low. If you think you will hold out long enough to get a raise, forget it. The raises are below twenty-five cents a year. Heck, twenty-seven cents ended up being one of my better years! Do not waste multiple years like I did, hoping things will get better. 
Also, management micro-manages unbelievably--I kid you not, telling me what fingers to make which keystrokes with. It's That Bad.
That said, I was proud to work at a bank voted best of the Northwest. We worked hard to get it there. Just wish the company would have cared.

Working at Banner Bank was short lived as I was hired with a Loan Officer that I had worked with at Union Bank/ Frontier Bank.  My experience with Banner Bank was in general excellent.  The office I worked in was professional and well educated.  Banner Bank extended invitations to me for further education and signed me up to internal classes on a regular bases.  I would have stayed at this bank if the Loan Officer I served had not chosen to move to a different bank.  The hardest part of my job was negotiating between the loan officer I served and the regional managers and credit administrators.  The most enjoyable part was working with the people at the Burlington Office.

Bank transactions for customers, opening accounts, entering customer information into computer. Calling on customers on their new accounts and or if they received their debit cards, used online banking, etc...
I learned that happy customers are customers that come back and appriciate you and what you do for them. 
Over the years our branch had several managers, some good and some not so good. My last managert was very knowledgable and team oriented.
I had wonderful co-workers that we all worked together as a team to get our jobs accoumplished.
I most enjoyed my customers. I had customers that only wanted to do their business with me and that is an awesome feeling. It also felt good to be able to help a customer to their satisfaction.

Top Job Titles	Average Salary
Customer consultant 5 salaries reported	$23.42 per hour
Banker 10 salaries reported	$19.67 per hour
Teller 11 salaries reported	$20.00 per hour
Personal banker 1 salary reported	$26.00 per hour
Senior relationship manager 3 salaries reported	$121,830 per year

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