behavior technician

therapist

registered nurse

licensed practical nurse

transportation specialist

Banyan Treatment Centers

Let me start off and say that yes, Banyan is a for-profit business. That being said though, the balance of caring about insurance payouts compared to caring about client well-being is incredibly skewed towards the former, what they can get out of clients versus what they can give to them. The end result is a revolving door. Clients coming out and going back, many times in sequence. While there's an element of personal responsibility in a relapse, you have to think where the problems could also be and in my eyes and many employees that work there it's the environment that's not being conducive to their recovery.

There are many great employees at Banyan, a good number of them are great people that care very deeply about the recovery of clients. Then there are those that simply don't care, and display a total lack of maturity or professionalism and the problem lies in the lack of accountability for that. These individuals are praised and promoted while those that go above and beyond are criticized and kept in their place or driven out. The individuals that simply do not care stay the longest and those that see through the cracks stay for a short period of time and leave. The good ones that do stay are overworked, underpaid, and stressed to the max.

The clients and the experience I gained working with them were my only favorite parts of this job, seeing someone go from rock bottom to getting a good foundation and back on their feet is a great feeling. However there were bad times with clients that I somewhat attribute to a lack of giving clients opportunities to keep their minds occupied outside of clinical programming. Going to group is almost never enforced and there is a lack of planned and structured activities for clients to do outside of group. What results is bored clients that sit around in the sun, smoke, couple and get into 53xual situations, and start fights and altercations because management has cut costs for healthy and constructive activities that would distract them. Drugs and alcohol also seem to find a way in and not a lot is done to monitor this considering security more often than not is not monitoring the perimeter. Clients are also left unsupervised regularly and rounds and not kept because of a combination of lack of staffing and certain techs that do not keep up on them and would rather socialize than do their jobs.

There are many good rehabs out there and I do not deny that this facility has done good for many employees and clients, but by and large if you want to work for a place where you feel appreciated and have pay that reflects the work and effort you put in and see management that cares about your well-being as well as the well-being of client. Then you should look elsewhere.

From the moment Admissions gets on the phone with courageous individual seeking help, a bond is made. I have listened to the admission process, it is scary for the person and our Admission team knows this so they are very patient, utilize natural empathy and care. Once pt. admits to treatment they are considered a hero and treated like one! Everyone welcomes them and takes special time to connect. Intake begins and they are wonderful and understand pt. may not be feeling so good so they are very gentle. Nursing conducts a through assessment along with providing 24/7 care. All patients receive full H&P, Blood Draw, PE, & CA within the 1st 72 hours of admission. Patient all have their own Licensed Therapist and participate in small process groups. Each patient is seen as a brave person seeking help, so we are very open with the multitude of therapeutic modalities that we incorporate so that a patient can decide what feels right for them and we can empower them. I have witnessed Nationally the passion & care Banyan has to help people, we never give up. In treatment if a patient finds something they love we ensure they have more of it, such as DBT, CBT, Peaceful Practice, Grief & Loss, Equine Therapy, Bio feedback and more. Our team stays in harmony and has transparent conversations, we call upon each other and understand that everyone brings something wonderful to the table. We at Banyan are not in this field for just a job, this is our purpose! Upon completion of program patient has a phenomenal aftercare plan. Our Alumni program is diligent in making sure patient is reached & supported for longevity. Honestly I feel so blessed to be with Banyan, one of my Mentors at a Banyan location shared she is so happy I am finally being honored for who I am. Another Mentor said I found my place, My direct Leadership has been so loving, supportive, & brilliant. They found my strengths and built on them....never thought I would be this happy. For those of us in this field that value our purpose it is extremely important to ask yourself, would I place a family member here? We have and the outcome is incredible! Our niece is thriving with 7 months! So my review is this, Banyan Treatment Centers goes above and beyond to help people struggling with untreated Mental Health symptoms and Substance abuse. Any one reading review before applying or admitting, know this I would only be in the very best location because I love people so much, everyone deserves to be nurtured & loved. 

I worked for Banyan for about three years in three different departments: telehealth (full time), RTC and PHP at a substance use facility part time and per diem.  I found there were positives and negatives working at Banyan in all three departments.  The positives were the immediate clinical staff I worked with, they were overwhelmingly supportive of one another and helpful.  Banyan also supported clinical trainings in psychological interventions such as EMDR and ART, covering their cost.  The negatives however really outweighed the positives.  There was a high turnover rate amongst employees (both due to firings and to people leaving on their own volition), the salary I was paid was not competitive for my position and training, the PTO was almost non-existent, and the job description changed over time and increased as I was expected to increase my case load numbers, documentation duties, and other responsibilities (I was assured a specific case load cap when hired and this fell to the wayside as a few months passed).  The workplace culture was difficult to navigate--clinical staff were wonderful, but other staff members seemed pitted against clinical staff members, disregarding their recommendations around client needs, and there were a lot of cliques that reported directly to upper management, resulting in frustrating and inexplicable decision making that badly affected those of us providing therapeutic services to clients.  The most enjoyable part of the job was the flexibility around per diem work, but it did not balance out the stress of being on the receiving end of adverse upper management decision-making and workplace politics and culture.   

If you are seeking a healthy, supportive, and ethical work environment, I would advise caution regarding this facility.

A Typical Day:
Daily operations often felt disorganized and lacked clear direction. Leadership presence was inconsistent, and important decisions, including client discharges, frequently appeared to be influenced more by insurance considerations than clinical needs.

Staff morale was notably low. Many employees seemed burnt out and hesitant to voice concerns, likely due to a workplace culture where feedback was not always welcomed. Policies and expectations shifted frequently without clear communication, creating an unstable environment.

Specialty programs such as the “First Responders Program” were advertised but, in practice, often lacked the consistent structure and engagement clients deserved.

Workplace Culture:
Professional boundaries among staff could have been stronger, and at times, the environment felt more focused on internal dynamics than client care. Overall, transparency and consistency were ongoing challenges.

Leadership and Management:
Upper management often appeared disengaged from day-to-day operations. Priorities seemed more aligned with financial considerations than with supporting clients or staff. Guidance, support, and ethical leadership were areas where improvement was greatly needed.

The Bottom Line:
If you are passionate about ethical, client-centered work, you may find it difficult to thrive here. Stability, professionalism, and clear communication were areas of concern during my time with the organization.

What is the best part of working at the company?
There was no good part of working with this organization. Their use of formulaic thinking, reduction of clinical analysis and assessment with fear led employees to consistently work with a priority list for only those things— formulaic thinking and reduction of any clinical analysis with expansion of pop psychology— and analysis of patient’s psychological status to intent alone. This led to many meetings of laughing at client problems behind their back, copying of copyrighted materials out of other authors’ books, overcharging for this service, and a disproportionate concern for the documentation. 

What is the most stressful part about working at the company?
The executive director— the new one— had several skills: talking over others and cutting them off especially if their statements left responsibility on his doorstep; gaslighting their concerns; flat- out lying, deception and dissembling; deflecting legitimate questions on actions for program development and execution of project management; cutting out early; and playing the clown to set others at ease. Trying to work with this individual and the people he brought in was an experience of watching structures being set-up to play one person off against another. 

What is the work environment and culture like at the company?
Terrible unless you like non-clinical processes and manipulative efforts. 

What is a typical day like for you at the company?
 Working on assessments, one some days running groups, listening to meetings where laughter about patient issues was normalized by so-called clinical staff at the 9:00am meeting, and occasionally providing mental health therapy.

I thought this job was amazing when I started. I was excited and ready to go but found out quickly that it was a pipe dream. The director of operations does not know what she is doing and the executive director is highly unqualified being an RN trying to run the facility. The clinical director was amazing and did what he could but was just as overworked as the rest of the staff. Upon my first week, the director of operations told me and another staff we weren't allowed to sit with clients during meals, when asked why, we were told it was unprofessional. We argued it could be a great was to develop that relationship with the client and she responded "We aren't here to build relationships, we are here to build rapport". She treats the facility like a prison, locking down things like only allowing clients to have a wedding band and 4 outfits rather than training the techs better on searching belongings and keeping a better eye on the clients. I realized then that it was not worth speaking with her about it. The company itself is very profit driven and not very caring about the clients themselves. I spoke up on this matter numerous times to my superiors and was essentially told to focus on my job. I was let go with a few others abruptly with no written warnings or verbal corrections for " Performance issues" And no clarification. 

To recap, the clinical director was one of the only positive benefits there but the other 2 directors made the facility horrible to work at.

You will probably struggle here if you have a lot of empathy and integrity. It’s not client centered. 

It was of a-lot of duties and although the staffing is safe, it wasn’t enough. You get one 30 min break and are pressured to work overtime. Management is demanding and HR expects perfect performance. 

Management was ok at best. My managers behavior was all over the place. Sometimes friendly and understanding, then other times angry and overly-critical. Condescending at times. It was confusing because the bad stuff was masked by nice words and smiles. I felt a general lack of accountability and that they trusted the wrong people and avoid doing the hard thing. 

Training is so minimal, my trainer did explain things well and I learned a lot from him but he also treated me poorly and ruined my first impression of the job. 

The culture was judgmental and dismissive. It didn’t seem like it at first though... The gossip and rumors was so bad it was affecting staff/clients and management enabled it. I couldn’t stand the constant negativity and lack of empathy. 

Something that really sticks with me is a client who was upset about some of these things I mentioned being labeled as “just paranoid” and failed by the place. 

As a professional, the most difficult aspect of working at Banyan, Lake Worth was the lack of respect from management.  There was no collaboration within the working environment.  Banyan was less concerned about clients receiving treatment and more concerned about how quickly one could produce volumes of paperwork to appease the insurance companies. No one cared about treatment or clinical expertise.  There was a severe lack of management training and a lack of sophistication from management in their capacity to engage with staff.  The approach of management was old school fear-based management resulting in staffing shortages and a lot of professional people quitting within the past two months, 7 therapists quit within 7 weeks.   This facility was horrible and dirty, the workload intense with clients who were old homeless alcoholics and drug addicts referred to treatment by the legal system.  Most therapists were working 50 to 55 hours a week as well as taking work home.    With the extra working hours, my salary amounted to around $18.00 an hour, not the salary for a working professional.   There was no staff development or implementation of new evidence-based interventions.  No one cared if you were competent, as long as you could generate the paperwork.   For a therapist, this was the ultimate burn-out job.

A typical day at work was often stressful and unpredictable due to staffing shortages, high client needs, and constant crises that required immediate attention. While the job taught me valuable skills in crisis intervention, communication, de-escalation, documentation, and leadership, the overall work environment made it difficult to enjoy coming to work each day. Management frequently seemed disconnected from the challenges faced by frontline staff, and communication was often lacking. The workplace culture suffered from low morale, high turnover, and employee burnout, leaving many staff members feeling undervalued and unsupported. The hardest part of the job was managing large workloads while ensuring client safety and maintaining professionalism during difficult situations. Despite these challenges, the most enjoyable part was helping clients through their recovery journey and witnessing positive changes in their lives. The meaningful client interactions were rewarding, but the lack of support, chronic stress, and negative workplace atmosphere ultimately overshadowed the positive aspects of the position.


Banyan’s “upper management” are very disrespectful people. They are no where to be found when you need guidance. Oh wait? They hide in their offices together. “Upper management” have their favorites. Don’t try to fit in with the click. “Upper management” and I use that term lightly are extremely inexperienced. They don’t care about the well being of their staff and clients. It’s all about documentation and not about clients well being. All they care about is pleasing insurance companies while they chill in their office. You will get called into the office and written up if you smile at them. Everything you do is questioned. If you want to work in a toxic work environment be my guest. You can do all the right things for the company and clients however “upper management” will find something wrong with you. It’s quite sad. All my years working in the helping profession this was by far the worst experience. This place is run like a sorority. Lots of drama. Lots of making fun of clients and staff behind their backs. Terrible terrible “upper management.” They don’t care about staffs well being. Very very miserable people running a treatment center. The clients  and staff who actually work hard deserve better.

Top Job Titles	Average Salary
Behavior technician 129 salaries reported	$17.84 per hour
Therapist 16 salaries reported	$77,969 per year
Registered nurse 39 salaries reported	$43.51 per hour
Licensed practical nurse 28 salaries reported	$35.14 per hour
Transportation specialist 30 salaries reported	$19.40 per hour

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