account executive

account director

client success manager

software engineer

analyst

Bazaarvoice

As a content moderator, you read reviews from businesses and attach codes to them for up to around 30 different metrics, some of which change often and are subjective. You are paid by how fast you go, and are kept in check by fellow moderators who review each other's work. Often, your codes are reviewed and failed by fellow moderators even though you were actually correct. Over time, BV starts weighting reviews from  companies differently so that moderators are paid less (companies with difficult coding requirements for their reviews are given a higher weight because they are more time consuming, but over time, moderators become too good and fast at coding them and it feels like BV is trying to save money by lowering the weight on those difficult reviews). 

At the time I was there, morale was low among moderators because the company had been bought out and was being restructured so that it could (presumably) be sold again in a few years at a profit. The curations team that I was briefly on was told that they would need to become moderators because our curations jobs had been moved to the Philippines. Before we went back to being moderators (at lower pay), we had to train the new Philippine curations team.


Bazaarvoice works with some of the largest retailers and brands in the world, which can create high pressure situations with clients. However, there is a good team atmosphere to cross-functionally solve client issues and concerns, and the resources exist to make sure you're not shouldering everything yourself. Even with this, the work/life balance is really good, because there is a good culture of teamwork and flexibility and staffing to make sure the workload is balanced (so we can give the best of ourselves to clients). The culture is very good at BV. There's a high respect for mental health needs, while also having the "tech perks" like beer and cold brew coffee on tap. Obviously, we've adapted a lot to the changes of the past year being remote--and the company has responded with a lot more flexibility moving forward in this regard (by transitioning offices to flexible collaboration centers, giving people the freedom to work from home, and providing stipends for fully remote workers not near a BV office to use a co-working space or to upgrade their home office setup).

Pros
-Meet and work with incredibly talented people
-Flexibility in work schedule (in office/remote/work from home)
-Be a part of a SaaS company that has arguably interesting and innovative products/services

Cons
-Uncertainty about what kind of leader you're going to get. (Don't know whether your leadership is going to help you thrive or set you back a few years. People are always leaving their jobs, thus department and team structures are always shifting on a rapid scale.)
-Blatant office politics. (People, usually leadership, manipulating their way to a bigger paycheck/recognition no matter the consequences, workplace go… 

Overall
Take a deep look at the kind of managers and leaders you hire and how they treat their teams. Listen to what team members have to say and how they feel. Ask yourself why so many good, talented and exceptional people are leaving Bazaarvoice.

I have worked here for 6 months now and after 3 jobs in my 8 year career, all in Finance and Accounting, I can say this is the worst position I have ever held.  The company itself is really great-there are always parties going on, free snacks and drinks, good location; but this is all outside of the accounting department.  Accounting is very disorganized and management is is inconsiderate and under extreme pressure to improve and meet deadlines.  Constantly putting out fires and being given mixed direction, time off policy is unlimited but you are lucky to get off when you want even if it is not month end!  Extreme micromanaement and completely irrational when it comes to requests or suggestions.  Pay is better than average but it is b/c of high turnover and dissatisfaction.  Do not work here if it is going to be in the accounting department.

If you are a quick reader, this job is relatively easy. Paid every two weeks based primarily on the amount of work you do, not the amount of time you worked. Sometimes one of the hardest things about the moderator position is maintaining a quick enough speed. If you don't maintain a certain speed, you don't make the posted hourly rate. There is a required amount of hours you must work each quarter, and you can not exceed 29 hours in a week. Very difficult/impossible to make a full-time salary through this job alone, although considering the flexible nature of the job, it's pretty good supplemental income. 

Management/coaches train you to know how to do the job well, and are (almost) always there to respond to any questions you have (responses can take a while sometimes). It is up to you to maintain that training and find a way to be effective on your own.

Bazaarvoice is good for those who are happy to work as hired help. There is zero recognition. The pay actually decreases year over year because the workers are getting replaced by an artificial intelligence program that takes all the simple work. Humans are only needed for a very few, very difficult tasks that pay pennies and only take a short time. Pay is based on work completed, which means that the job creates a double inflation for employees. As rent, gas, and food gets more expensive, Bazaarvoice is "very comfortable" (their words) to create a pay structure that phases out paying its people. This job is only for those who don't really need an income or job satisfaction. It's something to do for petty cash. At least it's remote so no work clothes or commute time needed. 

Lots of things changed when Bazaarvoice was acquired by a private equity firm. I'll say that I was always treated quite well before and after that happened — given opportunities for advancement, hardly ever asked to work late, given clear goals and reasonable timeframes.

But the work got less interesting when most of the developers were outsourced. It ended up feeling like my job was less about building the things that were useful to our clients… and more about building charts to prove to our clients that we were worth the money they spent.

I can't say that I'm optimistic about the long-term nature of the work, or whether they'll ever even attempt to hire engineers again, but I'd recommend BV to someone who wanted to do good (if boring) work and go home at 5pm every day.

Heavy calendar management to 5 top executives. Expense reports, travel planning, scheduling meetings. 

I learned time management especially supporting 5 executives.

The executives were great people to work for.

Workplace culture was keeping clients and business partners happy and informed.

Hardest part of the job was juggling calendars for the 5 executives that I supported, and keeping them on track throughout the day.

The most enjoyable was helping the 5 executives that I supported. At the end of the day, I felt very rewarded that I was able to keep the 5 executives on track and able to make their day flow with ease.

Terrific people at BV power a really good work culture and deliver benchmark service to our clients. Environment tends to be a bit intense and fast paced, but positivity and enthusiasm tend to take the edge off. Strongly sales-oriented. Very capable executive team. New private equity ownership will create both new opportunities for the company and likely quite a bit of change.

Pay tends to be at market median, in my experience. Benefits are not at market parity for competitive employment environment. Company will need to assess compensation and benefits in a new light, now that equity participation is no longer a contributor to compensation.

I have worked at Bazaarvoice for 4 years.  The first 3 of these, the company was fantastic.  I loved to go into work in the morning; the job was challenging but not punishing, and the company had a fantastic culture.  
In Early 2018, BV was purchased by a private equity firm, and the company has gone downhill ever since.  There has been high employee turnover that management does not seem interested in dealing with.  Engineering at the Austin office is being deprioritized in favor of a new Bangalore office, and the majority of the interesting projects are being moved to remote offices.

Top Job Titles	Average Salary
Account executive 8 salaries reported	$85,000 per year
Account director 5 salaries reported	$119,000 per year
Client success manager 9 salaries reported	$116,478 per year
Software engineer 5 salaries reported	$25.80 per hour
Analyst 12 salaries reported	$13.50 per hour

Working at Bazaarvoice: Company Overview and Reviews

Bazaarvoice

Bazaarvoice Ratings

Popular jobs at Bazaarvoice

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected