field service technician

installation technician

account executive

service coordinator

customer service representative

BearCom

If you just want a steady paycheck and you're okay with low starting pay and then doing the same job for pretty much the same pay as long as you're there then you might like it there. Some people must be okay with this since there were hard working loyal employees who were 10 to 20 years or more and might have had a small raise or two if there they were lucky and pretty much made what they started at. When management positions came open they used to promote from within and this was your chance to make a little more but then they started hiring outsiders. If you were in sales then you could make a good living and you could do no wrong. When someone left the company they would usually just divide their work between the other employees and try to avoid rehiring for that position as long as possible or permanently. Some employees took advantage of their managers and got away with almost anything since their managers knew that if they got fired or quit they probably wouldn't get to refill their position. Everything was controlled by the executive team and management feared them and had very little power. When business was good they talked about how they could invest in more locations or hire more salespeople but never about investing in the loyal people who kept that place running. If you ever brought up the raise question to management they would get defensive or lie and tell you that they were working on it but nothing would ever happen. Nothing was kept confidential. There was a lot of information floating around that nobody should have known about but directors were friends with managers and managers were friends with supervisors and supervisors were friends with the grunt workers so everyone knew everything. It was an okay place to work and I had a few great coworkers but once people realized that they weren't getting raises or even reviews and had little room for advancement they just quit caring and the smart ones would move on to better things.

I have over 25 years as a Motorola technician. A rare commodity! Bearcom is the largest Motorola dealer in the US and I was planning on spending the rest of my career with them.
I was absolutly loving my job and helping my customers. Every day was exciting and with my experience it made it pretty easy.
Our location lacked a general manager so they made our head salesman the manager which kept him from his sales and it had a negative impact on his income. They withheld commisions from him because customers did not pay. Just about all these issues were from poor equipment builds out of the main Dallas location. He had enough and quit.
His son took over his position. I worked there for 3 years and NEVER saw the boy enter the office before 11am. NEVER ONCE ! Of course the VP and general manager was 1500 miles away and was oblivious to this .
We had a vice president with absolutly NO people skills or first hand experience in a Motorola shop.How do you manage a Motorola shop when you have NEVER worked in one ? He was a corporate man. He was our general manager managing a branch from Dallas. How do you know what goes on when you are 1500 miles away ! !
I was completely competent and knowlegable in my feild and one day the vice president shows up and lets me go. No warning and no clue it was coming. I asked 2 times - Why am I being let go ? He NEVER responded and I still to this day do not know why. When a man fires a man he NEEDS to have a reason and the balls to tell him !
Soon after, the VP started hassling the rentals manager with unreasonable stuff so he quit!
Withih one year an idiot has brought down an entire location and does not even have a clue as he has NO experience !
Darn shame when a leader has no experience in a specific feild and really has no idea that he has no idea - DANGEROUS !
When I don't know I ASK someone who does !!
All in all a great company once the VP finally retires and leaves knowledgable people do their job !

To start off this company has some really great pros. As long as you get your work done you're not micro managed and the hours are flexible. At the branch level the people are great to work with. Unfortunately, the cons heavily outweigh the pros. The company will work you till you are drowning in work and then maybe they might start thinking about hiring help. Also, Bearcom moves SUPER slow at getting anything done. Their are few raises and if you're lucky you might get a few cents. The HR department doesnt always keep conversations that were suppose to be confidential to herself and shares with others. The biggest thing though is that your hard work will not be recognized, no matter how many overtime hours and weekends you work. I truly believe that there needs a major change in higher management. The company runs like its operating in the 90s. You also have to document everything especially when working with the exec. VP he is very forgetful and unless you are smart enough to document conversations and emails you will be helpless when things go wrong even if you were told to do it that way. He will go off on you because of one slip up even if you have been meeting your numbers and doing the best your branch has seen in years.

I worked at BearCom in Corpus Christi and would not recommend the company. One of the biggest challenges was poor management and a lack of accountability across departments. Issues that were repeatedly brought to management's attention were rarely addressed, and communication between departments was often ineffective.
The service department's performance directly impacted customer relationships. Service commitments were frequently missed, follow-up was inconsistent, and leadership was often unavailable when support was needed. As the face of the company to my customers, I found myself trying to repair relationships and manage frustrations caused by issues outside of my control.
Over time, the lack of support and failure to address ongoing operational problems made it difficult to maintain customer confidence and trust. Employees are expected to deliver results, but without responsive leadership and accountability, success becomes increasingly difficult. Unfortunately, the same issues continued without meaningful improvement, creating a frustrating environment for both employees and customers.


I only worked there 3 days as a contractor. The 1st day it took almost 3 hrs. to get my computer and passwords all set up. Then I got a 15 minute training session and then left on my own. Day 2 was taking credit card payments. Day 3 brought in a picture that I always carry with me of me and my 2 grandsons. The manager looked at the picture and said nothing. My grandsons are mixed. Again no further training. Had questions and manager stated "Oh I forgot to tell you about that or the system sometimes does this so you have to do this to continue." Also was not told anything about the files in the file drawers and of course I put more credit requests into the file. Day 4 before I even got settle in, manager came over and stated "Before you get too settled, we need to part ways." When I asked why she stated I had some mistakes. Then when asked what they were she stated she couldn't show them to me. Now if I make mistakes, don't I have a right to see what they were so I don't make the same mistakes again? Not a very friendly team for sure. Whoever heard to letting someone go after only 3 days?  Believe something else was the reason but she could not express it. I would never recommend this company in Garland TX to my worse enemy let alone a friend.

Working for this company was a daunting and sad experience from the start. At my first assignment three of the other senior employees told me I was an idiot for taking the job. I would be overworked and underpaid. I would never be rewarded for extra efforts but they would always be expected. There is no room for advancement and no respect for your situation in life or with concern to your future. Sure enough, they were right. They were friendly as most all the people I worked with were. In fact the company is filled with good people that worked extremely hard and put the company first but to only get scrutinized at any given chance at rewarded minimally if at all. We surpassed goals and set record numbers for business but to only be told we still needed to do more. We hit record numbers for the past 20 years, made a lot of money for the company and sacrificed nights and weekends to not receive any extras. Not even a good job. The industry itself is great. You stay busy and it is very exciting and you really get to help people with there communication needs.

I thought I was being hired to help catch up on backlog of A/R and scanning. Worked there a few weeks.  Really enjoyed my tasks, learned a new accounting program.  The scanning program wasn't even in progress. No feedback from manager, although I requested two meetings to assess how I was doing. Wasn't told of any errors until well after the fact.  Training was poor - mostly "stand over my shoulder and watch what I do." Had to ask repeatedly to clarify procedures. Accounting is in the stone age - paper copies for everything,  There are rows and rows and rows of files going back 7-10 years. 
It is a joyless place to work - no camaraderie, no laughing, no sharing, no praise, unlike any place I have ever worked.  One fellow employee called it a strange and different place.  
I was let go with no warning and no reason, and no attempt to establish improvement goals, even though I had requested meetings to establish such.

Typical day included budget development, communicating with manufacturers for coop fund purchases, development of print literature (specifically direct mail pieces), trade show management, advertising development, and public relations management.

I learned a considerable amount regarding specific market needs and mediums for customer communications for the two-way radio industry.

The most difficult part of the job were the unrealistic expectations placed upon me in the last year. I was tasked to do the work of 1.5 additional workers, making it impossible to succeed at this job.

The most enjoyable part of the job was interacting in a team environment and coming up with marketing solutions for products and services.

In recent times Bearcom has had a tremendous amount of new hire .I am totally disappointed in the procedure and process used in hiring GM's it appears most of the time Bearcom's just trying to fill a position rather than build a brand Apparently there's absolutely no recourse for employees who work's out of branches 
where GM's tare delinquent, egoistic,abusive,vendictive and appears racial. Who's job is it to investigate a matter of this nature ? Would it be HR or the VP of the region .If so ,then, someone is definitely not doing there job! There is a GM employed in your Florida region that seems to be a "bully" towards employees and thinks this management style works best for the organization. Someone needs to rethink this hire before Bearcom gets a labor law suit.
I trust not only the executives but also the investors review these comments and addresses it.

The typical day at work is going in early in the morning depending on customer need.  usually start at 4am or 6am and doing antenna repair or troubleshooting a signal that went out in the hotel on the DAS system and figuring out if it is the antenna or the cabling.  Learned that the system is was never installed correctly from the previous techs that installed the equipment and this project is a long intake on getting the DAS up to proper operating standards;  My goal is to make it work three time better then what it is suppose to be.
Hardest part is getting customer understanding and trust on what we or doing, but we have accomplished this and the system is starting to work better each and every week that I'm on the project with my co-worker and we or doing the impossible that they said we would not be able to do.

Top Job Titles	Average Salary
Field service technician 1 salary reported	$28.00 per hour
Installation technician 3 salaries reported	$22.22 per hour
Account executive 2 salaries reported	$57,500 per year
Service coordinator 3 salaries reported	$23.80 per hour
Customer service representative 1 salary reported	$20.06 per hour

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