stocking associate

retail assistant manager

fulfillment associate

retail sales associate

department supervisor

Bed Bath & Beyond

Bed Bath & Beyond is a really good place to work, but only if you seek a part time position. It's excellent if you are a college student, retired, or otherwise need a second job, but terrible for a full time position.

Positives: 

* Very Flexible with Part Time - Most managers are willing to work with you changing availability, as I did while working there during college. They let me set my days and hours (Within reason), and I never had a time off request denied as long as you submit it properly (Usually two weeks in advance, if not further). There is some give and take and as long as you do not ask for insanely specific and unusual shifts, you'll be fine.
* Incentive Items - Every month there is a list of merchandise employees can order at usually substantial discounts (Such as $70 pillows for $25 during one month). The idea is to allow employees to purchase some of the merchandise they sell and become more familiar with it. The selection varies every month/year, but it's something cool to check on. The only downside is it can take several weeks to receive the items.
* Generally good coworkers. Management are usually professionals with strong retail backgrounds, well trained, and usually knowledgeable about everything in the store. 
* 401K available, even to part timers. Full timers get health and up to two weeks paid days off.

Negatives:

* Awful Customer Base #1 - Prepare for tons of theft attempts, and tons of attempted returns of stolen merchandise. People will bring back stained sheets and moldy coffee machines and expect they'll get back every penny they paid, even if they have no proof of purchase. Some you can deny (Electronics require receipts now, for example), but you'll inevitably have to argue with people over why a baking pan they bought five years ago and never cleaned cannot be returned for a 100% refund.
* Awful Customer Base #2 - People begging for coupons - Even though people get them in the mail every week, and they can sign up to get them via text and e-mail as well, you'll still get indignant soccer moms in Tesla SUVs demanding coupons on the one $4.99 item they didn't have one for as part of a $450 transaction. This will happen every few minutes on a busy day, and if you accommodate by giving out too many coupons, expect to hear from management very quickly. 
* Under Staffed - I've been with the company for years at this point, and we've been running on skeleton crews for close to two years. Stores rarely have what the company manual would describe as minimal staffing for the floor space/departments we have. Less associates on the sales floor, and less cashiers manning registers. Any time a customer wants to do an order to ship an item, it means half the store is unattended for ten minutes at a time, and you better expect plenty of customers who want their hands held around the whole building. Lines have a bad tendency to back up, and the company has all but eliminated Supervisor and some Management positions, so those who are in the building are regularly being pulled in three directions at once.
* Customer Service Stress - In smaller stores that don't possess every department, the people in Customer Service are doing a job that, according to the company handbook, is for three people. If you end up in this role, prepare for the worst... and then it will go down hill from there. 
* Useless Corporate Apparatus - Employees basically can't get fired unless they directly insult multiple customers who take the time to complain to corporate, or are caught blatantly stealing. Corporate HR is inept and lazy, and they can't perform a "confidential" investigation without an entire store learning of it within days. Management usually will tolerate poor employees who make more work for anyone else if they can fill hours or lift heavy objects, occasionally get good order numbers, and don't receive customer complaints; employee complaints are almost universally ignored. Even employees suspected of theft are allowed to work for months on end, stealing significant amounts of money/merchandise and causing headaches for everyone else, before corporate will act. Unless they catch something on video, corporate will adopt an "your word against theirs" policy on anything ranging from sexual harassment to stealing cash from a register! 
* Horrible for Full Time - they require 100% open availability. There are no guaranteed hours or days off. You may not work the same hours or days for weeks at a time, can be assigned to occasional overnights, or awful closing/opening shifts (IE, closing and leaving at 10:30 or 11:00 PM, then expected to be back at 6:00 or 7:00 AM the following morning, often for 8-9 hour shifts). Full time requests for paid days off can be denied by corporate with little or no notice given, and simply cannot be made for extended parts of the year. None can be made from early November through the end of February due to peak holiday hours followed by annual inventory, for example, with several additional blackout weeks during other times of the year.
* Mediocre Pay - Self explanatory. Raises are usually only a quarter or so a year. Company avoids overtime at all costs, even at expense of important store functions. 
* Zero Opportunity for Advancement - The best you can hope for is a full time position, with bad hours and tons of responsibilities that will usually go unrewarded. Contrary to what they claim, almost all management positions are filled from outside hires and are never promoted from within the same store. You will never go from hourly to salary, even if you work for the company for 15+ years and can perform any task in the store, including "managerial" functions.

Summary: Don't believe the propaganda they give you in orientation, and don't try to make a career out of this. Full time eats people up and spits them out.


Advice to Management

* Orientation and Training are only as good as the people doing the instruction. Some are excellent, some are awful. No real consistency there.
* PROMOTE FROM WITHIN - In the five years I've been with the company, I've worked closely with nearly 20 different managers, assistant managers, and corporate employees. Only one of them was promoted from an hourly associate, and corporate will readily admit it only happens if there are literally no other candidates within a 50 mile radius. Competent hourly employees are not even given a chance to fill open salaried positions, even when they already know most of the positions' responsibilities. Instead, corporate prefers to bring in people from the outside who have zero knowledge of the store or company, have to learn everything on the fly, and wonder why tasks around the store are not completed or are done incorrectly.
* Better Staffing - The company radically slashed hours in the summer of 2017. Prior to that, staffing was not great but was at least survivable. Now, they expect more work to be done by less people, in less time, and then wonder why the store looks like a mess. They need to actually invest some hours into the store, get extra employees in the building so tasks are completed fully and properly for a chance.

Lets start with the positive, the upside of this call center is that you  only take inbound calls. No pressure to sale or do collections. Most of the customers call in wanting assistance and help purchasing for registry customers, to report a lost or damaged item or to get a coupon applied to their purchase. The actual job can be fun really, problem solving is like a puzzle to me so I found this aspect challenging and enjoyable.  

A common complaint however is they ship slow(I was told multiple times a day that if a customer had chosen Amazon or Target they would have already had their items, which was true) and they have redundant systems that are also slow and cumbersome yet they expect you to accomplish the impossible to open and run a dozen programs in less than 5 minutes. 

They say your job is to be the expert in heartfelt life experiences. However, your given zero minutes a day to check up on issues that require follow up, they have archaic systems, and they care more about their rules, metrics, adherence and regulations than they do about their employees. 

The attrition and turnover is incredible and the stress level is high. This is not a place where you can really take care of your customer unless you are a machine.

You get two minutes after a call to notate and if the customer needs follow up in the future, good luck ever reading your emails to get resolution. You're rarely given time for customer follow up and questioned every minute you take over the allotted two minute standard follow up is scrutinized by the work force management team, you are not empowered to do the job you're tasked with. I'm working on moving on to a place that treats you like an adult and gives you the tools necessary to actually care for their members.

I'm going to miss my kind customers at BBB but the management there and the HR department are a roll of the dice. You get a good manager and it's a better experience, you get a bad one and your're stuck with no way out but finding another place to work.or if you're lucky transferring to a different area such as email/chat or One Kings Lane.  However part time options are super rare.   If you're full time you can play the system by switching your days off to get on a different team but part time shift options are limited.  HR refuses to move an employee if they don't sync with their management team, despite detailed examples of unprofessional behavior. 

Sadly, my experience was that HR sides with the manager ever time, they are not concerned for the employee, they know their turnover is massive and they could not care less. 

Also there is a group of managers and supervisor who form a network and if you have a problem with one of them be prepared to be treated poorly by the entire group. It's like junior high all over again. 

Most frustrating is you cannot know if you'll luck out and get on a good team, and if you don't mesh with your Supervisor/Manager they refuse to move you to another team.  No exceptions allowed. 

I do understand it's a better likelihood that you will enjoy the management on the One Kings Lane side or the Home Delivery team, so if you have that option it might not be so bad. I wouldn't risk it if you have a better chance elsewhere.

I know college students like the 24 hour work options so they can go to school and make some money.  They do have evening and graveyard shifts so if you need a late night job there is that advantage since they are 24/7 and opened everyday but Christmas.  Also, they have a free soda machine, if they actually restock it.  I don't like soda so it wasn't  a benefit to me.  I  would rather receive a sincere compliment or words of affirmation than a food reward anytime.  

Good luck and happy trails.

I began employment at this Beaumont branch of the corporation after an intense job search and an unexpectedly longer-than-planned stint of unemployment. Not having a vehicle (the reason I had to leave my previous job), the store was in walking distance from my house and was the only place hiring at the time. Unfortunately, they were hiring in early November, just in time for the beginning holiday season. So, needless to say, my first experience with the company was during a bustling holiday extravaganza, and my very first holiday season in a retail environment. I was overwhelmed, but I enjoyed the busy work. the company, received merchandise five days a week, M-F, which encapsulated a majority of our part-time days. The company, at least the Beaumont branch, did not schedule hourlies full-time. All labor was scheduled part-time hours only. I, a majority of the time, was a closer, scheduled 5p-11p, but usually working later than that, and no more than 4 days a week, sometimes 5. Duties included customer assistance as a number one priority, along with backstocking and down-stocking to fill empty holes on shelves, fronting and zoning, sweeping and ensuring the superb quality of merchandising racks and walls throughout the day and before end of shift. The store specializes in a one-of-a-kind merchandsing display, composed of a central track-like main walkway which guided customers through every department of the store. The departments were positioned inside the track, abutting each other, and outside the track, filling out the end perimeters. And, of course, each department was not comlete without the company's signature floor-to-ceiling product displays that the company is so known for. The merchandising, the specialty products and the superlative inventory maintenance system were probably my favorite aspects of the job. I have not since worked for a company who kept as thorough and efficient track of their inventory and was proud to work for a company that did so. I certainly learned a whole lot, as well, about the said products. I had not much use for knowledge of lifestyles products until I had to learn it, and I realized that that knowledge would be necessary for the rest of my life, in terms of buying and knowing competetive brands of products I may be interested in purchasing in the future as compared to subpar ones. I also loved my management. My ex-manager there is a strong work reference of mine for whom I would gladly work for again should the opportunity (matching the payscale) arise. Co-workers were fleeting, with a few mainstays who I enjoyed thoroughly and kept in touch with even years after my brief stint with the company. The company was less than perfect, though, with the hardest part of the job falling into that category. Hours were never full-time and hourly wage was minimal, making nearly the lowest hourly rate I've ever made with the company, clocking in at $7/hr. The workload was quite overwhelming with more product coming in than there were employees scheduled to handle it all, making the compensation far beneath the job responsibility. And the holiday season, while not the most grueling I've ever worked, is still a hustling and bustling nightmare. But, again, like any other profession I've undertaken, I handled myself with poise, composure and propriety in order to fulfill my job duties and help customers feel comfortable, welcome and satisfied with their shopping experience before making their purchases and exiting the store. 

They say your job is to be the expert in heartfelt life experiences. However, your given zero minutes a day to check up on issues that require follow up, they have archaic systems, and they care more about their rules, metrics, adherence and regulations than they do about their employees. 

The attrition and turnover is incredible and the stress level is high. This is not a place where you can really take care of your customer unless you are a machine.

You get two minutes after a call to notate and if the customer needs follow up in the future, good luck ever reading your emails to get resolution. You're rarely given time for customer follow up and questioned every minute you take over the allotted two minute standard follow up is scrutinized by the work force management team, you are not empowered to do the job you're tasked with. I'm working on moving on to a place that treats you like an adult and gives you the tools necessary to actually care for their members.

I'm going to miss my kind customers at BBB but the management there and the HR department are a roll of the dice. You get a good manager and it's a better experience, you get a bad one and your stuck with no way out but finding another place to work.or if you're lucky transferring to a different area such as email/chat or One Kings Lane.  However part time options are super rare other than on the Bed Bath and Beyond and Buy Buy Baby side   If you're full time you can play the system by switching your days off to get on a different team but part time shift options are limited.  HR refuses to move an employee if they don't sync with their management team, despite detailed examples of unprofessional behavior. 

Sadly, my experience was that HR sides with the manager ever time, they are not concerned for the employee, they know their turnover is massive and they could not care less. 

Also there is a group of managers and supervisor who form a network and if you have a problem with one of them be prepared to be treated like garbage by the entire group. It's like junior high all over again. 

Most frustrating is you cannot know if you'll luck out and get on a good team, and if you don't mesh with your Supervisor/Manager they refuse to move you to another team.  No exceptions allowed. 

I do understand it's a better likelihood that you will enjoy the management on the One Kings Lane side or the Home Delivery team, so if you have that option it might not be so bad. I wouldn't risk it if you have a better chance elsewhere.

I know college students like the 24 hour work options so they can go to school and make some money.  They do have evening and graveyard shifts so if you need a late night job there is that advantage since they are 24/7 and opened everyday but Christmas.  Also, they have a free soda machine, if they actually restock it.  I don't like soda so it wasn't  a benefit to me.  I  would rather receive a sincere compliment or words of affirmation than a food reward anytime.

Bed Bath & Beyond was a great place to work for several reasons.  I only needed it to be a PT job to supplement income for a regular FT job.  The management at my particular store was extremely accommodating of my challenging schedule changes.  The customer base is a pretty good one, they are coming in to buy lifestyle ease items rather than life survival items.  Meaning, they can get most of these items at other retailers - comparable pricing, but we carry many specialty items for the home that may not be available at other stores, but they are really Need to have items, they are more Want to have items.  BBB also has one of the most liberal attitudes towards guaranteeing their merchandise that I have ever seen.  The philosophy is customers should always leave happy when possible, so unless it is just really a situation that is going to be a hardship on the company, the customer will be accommodated in regards to returns, exchanges and prices.  It is very easy to provide great service when you never have to say no.  It is also company policy, that if an employee is in a situation that they feel like they are going to have to say no to something - they don't have the authority to make that decision, they maintain the good will of the customer by stopping and calling for a manager to take over.

Management was average.  Some were better than others, but I felt that all of them cared about what they were doing and was doing the best that they could and wanted to continue to learn and grow in their field.

Customers and co-workers made the job fun to come in to work.  At Customer service, we were busy, fast and crowded - yet we laughed and talked with each other and the customers which made for an enjoyable shift.

The standing for 8+ hours in one spot was very hard for me, but then the worst was if your shift included closing the store, the Customer Service team was expected to clean the restrooms.  I am not too good to clean a toilet, but that is not what I got the Masters degree for, in fact I got the education, specifically so that I wouldn't have to work in the janitorial, construction or other such position that I felt strongly that I did not want to do.

There were several women in management and supervisor roles, store manager was a woman.  However, they most all started as a sales associate on the floor and had to work there several years in order to move up.  During my 3 years there, I didn't see one woman hired from outside at a level higher than entry, yet 10+ men were brought in at entry level management and most all of them moved up within a few months.  Just found that interesting.  For example, I have a high level of education, 15 years of management in retail on the service side rather than the product side and more than 25 years of customer service and sales,yet when I was laid off from my primary position, I wasn't even considered to move into an entry level management position because I hadn't been with the company long enough - yet man after man was brought in off the street in those positions.  However, I was not in management, so I wasn't privy to the decision making process or the applicant pool.  Therefore these are simply observations from an outsider.

A typical day of work begins with customers. I'll spend time helping people find products, answering questions, or tracking down and ordering items not available in the store. Most shifts at some point I am called to escort a bridal couple, sometimes multiple times during a shift or even having multiple brides on the floor at the same time. I'll sit down with them in the office, enter their information into the database where their registry is kept, go through benefits and features of the registry, and then escort them through the store to be sure they can get through with all questions answered, gifts are found in a timely manner, and that the registry is made to be fulfillable. If I am working a closing shift and I am not with a bridal couple we will begin working the freight until close. 

The management is incredible. Communication is very professional, any scheduling conflicts I've had have been handled without any unnecessary hassle. All the managers take a lot of time to make sure things are done correctly, we know why it was done that way so that it can be completed in a similar fashion quicker the next time around, and if it gets busy or there is a difficult project they never hesitate to get their hands dirty. They've taught my about taking responsibility and knowing what your responsibilities are. One of the least professional things you can do is constantly blame other people or lower level workers for your responsibilities. 

Most of my coworkers are college students, I just recently graduated. I enjoy their company, some of us socialize outside of work. I think the general chemistry and attitude in the store contributes to there not being any workplace drama and keeping everybody working together and hard. Nobody ever says "that's not my job". 

The hardest thing I do at Bed Bath and Beyond is working with the brides. I've worked a great deal on my professional communication on the phone and in person. When I sit down with the couple, or the bride and her mother, or the bride, her mother, her best friend, her best friend's daughter, her sister-in-law, and the rest of the entourage you have to be able to listen to what they need and understand how that affects the registry. Whether it's knowing to put cheaper cookware, or put more gifts because they have 300+ guests. Then  in a week or so I'll call and double check on any concerns over the registry and see if a second appointment is necessary. Keeping up with all the brides I've been assigned is challenging but I enjoy having the responsibility. 

The most enjoyable part of my job is the stability. I am well taken care of by Bed Bath and Beyond. The management all the way up to the Regional Management are friendly and professional. People take responsibility for their actions and we work quickly to correct what we can. I've learned a lot of communication skills, managerial skills, and workplace skills. 

When I picked up a part time job to help with school I didn't expect to enjoy it this much or gain as much experience. 

I have worked for this company for two and a half years as of July, 2021. When our CEO changed, almost every position in upper corporate was let go and a new wave of people came in. There have been a few changes that were very beneficial such as curbside and BOPIS, but there have been several changes that were detrimental. About a year ago they let go almost all full-time positions that were not management, which left all of those positions and jobs up to part-time associates to fill. I have been working at 40+ hours as a part-timer to help make sure that the things the full-timers would have done were completed on top of my workload. This company also does not see the benefits of promoting within the company anymore, as my location alone has brought in two people from outside the company as management. This means that on top of basically working a part-time and full-time job, I now have to train my own managers on how to do their job. As for the lack of communication in corporate, they changed distribution centers for the region I work at and that was not communicated to the stores at all, so we were getting unusually large freight shipments everyday. This caused out back stock rooms to be crowded and overflowing with product which made merchandising difficult because we could not find any of the products. There are also a lot of miscommunications and lack of communication when it comes to merchandising standards and whether products are going to be carried in stores anymore. For example, we were told that a specific item was on clearance and we were no longer going to be carrying it anymore in store. We sold through what we had and filled the shelf with other products to fill the space. A couple weeks later the items were starting to come back in and the status on the item was active in store which means they changed it back to having it carried in stores and it was never communicated to us. Another issue was, for example, as a company we were originally told that if an active item was temporarily out of stock, keep the shelf/peg empty so that when it comes in  you can easily put it away. But a few weeks later we had a visit with our District Manager and they said that we shouldn’t have so much empty space and we need to fill it with something else until the product came back in stock. So we started doing that to make the store look full and not so empty. Then a few weeks later when the new standards for the merchandise came out they said that everything should remain to planogram so it is easier to put away the products. There are other examples of this as well, but that was just to name one.

This company makes everything as hard as possible on the worker.
Hot in summer, cold in winter, low wages, dirty fans that blow hot, dusty air at you. Inventory system and hardware should be updated. Work supplies and good equipment not readily available. Christmas bonuses are a joke and you have to jump through many hoops to get one. This year I jumped through all of them, but had bonus delayed due to two different managers being in opposition as to whether I was on the schedule to work or not because they changed the holiday schedule AGAIN.

 Some departments work hard and steady while some stand around waiting on more work. These employees should have lower wages or clean while they wait.

 Not enough support workers to maintain facility, Sometimes trash wouldn't be changed or broken glass containers would not be picked up and emptied. Cardboard conveyor jams would not be resolved in a timely manner and caused workflow to back up. Some work area floor plans not well thought out. Inventory Control  workers had to walk through the work areas of the Induction Department to reach their main  work area.

 Safety walks provided around perimeter of product storage areas, but people stand in your way talking or want to walk three abreast so oncoming traffic must either stop or move outside safety walk and risk being hit by industrial truck traffic.  

The pallets purchased by company were of poor quality and that, coupled with negligent handling practices, resulted in an often unstable platform to store product on, which also led to splinters,  product damage from protruding nails and risky load moves to different floors.I

I am still here  because I like a stable life. I enjoy my job and the people I work with and OT is usually available so I can make ends meet.  My lifestyle quality declines with each passing year due to low wages and the toll the hot summers and stair climbing took on me physically. 

The benefits are mediocre,the 401 K is not matched or even funded until the end of the  year. Employees are hourly so if you don't work or use paid time off, you don't get paid and you get points against you.

 The company lost many workers when  work schedules were re-structured. Each year at Christmas peak season fewer people come to the job fairs, so there are fewer people to help us and bonuses are shrinking or unobtainable. So we get to work harder for less reward.   
 
This place is okay for a short period of time, while you finish night classes or during a school summer break, but if you stay here much longer your body will get worn down.

I am in managers office often to drop off a note about getting something repaired or replaced. So I am a proactive employee. I keep waiting for the company to do better, they have a lot of potential.

Depends on the shift, for a manager which is the position I held, I would start with any morning paperwork, filing, printing and pulling old promotions or hanging new promotions.  Opening the main system and the registers.  Organizing the freight team for the day with their plan, hold a staff meeting in the morning to cover new procedures, new products and game plans for the day.  Open the back for the receiver to start receiving trucks for the day.  Monitor customer service levels in the store as well as productivity levels and reassess if changes needed to be made as far as staffing. We are required to learn the basics of selling/up selling and product knowledge.  The differences between the products and be able to operate the product it's self.  The management works long hours, required 45 hours a week minimum.  The associates work at several different levels.  Floor associates have a little more flexibility as far as extra assistance on the floor.  You typically have more coverage to get stuff done, than anywhere else.  All though on some days, the extra coverage gets shifted to other departments to help out, so it seems like it's even busier than it really is.  The to do lists are always there, so there is rarely, if ever any down time to get bored.  There is never a day that there is nothing to do.  The associates that are mainly cashiers handle more responsibility and multi-tasking on the front end.  They are required to some projects, answer phones, check out customers, call for assistance when needed and where needed and delegate break schedules for the store.  The hardest part of the job is time management, you really have to be able to manage the time to get stuff done.  If there isn't a balance between customers and work, then nothing gets done and it starts to snow ball into a bigger issue.  Balance and time management.  Communication is key to any succcess.  Communication between managers, managers and associates and communication between associates.  The scheduling is unpredictable at best.  Days off vary each week and it's hard to plan anything when days off are not together.  Shifts vary depending on coverage and you could close one day and open the next.  It starts to wear the body down fast. The most enjoyable part of the job is the relationships you get to build with customers and co-workers.  Learning the product and being able to understand the differences between the lines. You can learn so many  different skills and product knowledge if you take the time to learn it.  Ask questions and don't be afraid to take the reins to be proactive in your career.

A typical day at BBB is one that, after almost 3 years, gets kind of old and repetitive. I have been moved around departments a few times and working in stock replenishment has been the best so far. I didn't ask to be moved; I came in one day and saw that my department had been changed, because of employees leaving and new ones needing to be hired. I went with it, and the best part of it is being in the stock room by myself in the peace and quiet. I go down a list and grab certain items, delete last ones and absent ones, and move on to the next department. I do like helping customers, don't get me wrong, but it can be challenging when they clearly woke up on the wrong side of the bed or missed their cup of coffee. I am one of those people that tends to shy away from conflict if possible, but if it's there, I do my best to be as polite as possible and do what I can for the customer. After almost 3 years, this is still hard and unpleasant, but really important. My management has been interesting. At the store I transferred to after 2 months, the boss was a nightmare. She was just plain mean, condescending, unappreciative, and I'll just say, really annoying with things she would constantly say. I dreaded seeing her red mini in the parking lot because my mood would just drop, I knew I was in for a bad day if I ran into her. Luckily, for some reason she left, and months later we got a great manager, and then I had to transfer back to my first store. The managers there currently are a breath of fresh air comparably, and my days seem to be quick and painless, and I do get recognition and feel the need to be a better employee for them. My co-workers are all friendly and positive, which is so nice to work with. The hardest part of my job is when I get the occasional customer that is just rude (I've gotten a few in my time there) because of a bad day or something, and I'm there for them to take it out on. I also feel inadequate when I don't know exactly where an item is for a customer, or if we have any in the store. It's kind of embarrassing having to call somebody else to ask, or just walking around the department looking for it, just like the customer. The most enjoyable part of my job lately is having my task to do every morning when I come in, and completing it. And even if I don't complete a department or two, simply because of the time or being called away for customer service, it is okay, because I can finish it the next day and I don't get reprimanded for time passing while I am being an employee for customers. My quiet time is nice too, but it is so satisfying to hear a happy customer after I've helped them with what they need; it is nice to be appreciated.

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