crisis counselor

certified peer specialist

licensed clinical social worker

mental health technician

registered behavior technician

Behavioral Health Link

The company is more focused on productivity than actually caring for their staff or consumers. They lack adequate resources and the technology is outdated and constantly failing. Most of the information provided to customers can be found on google or by calling the insurance company bc half the time that’s what staff has to do ensure contact information and operation hours of other agencies are accurate. The work is emotionally draining, every time you answer the phone you’re expected to solve someone’s issue without really having the means to do so. Mobile Crisis is the redeeming quality of the company but transit times are long and people expect them to arrive as soon as law enforcement does so people are often angry. There are some great people in management who make you feel heard but they don’t seem to have the ability or time to shift the culture of the agency. Other managers are less than desirable, they make you feel like you’re bothering them any time you need help with anything and are just plain rude/condescending. Calls are expected to be around 15 minutes and 5 minutes of documentation. Time is watched down to the minute so don’t ever be late or take too long. They’ll tap into your call if it’s taking too long. Most people work 10 hours shifts and have to work a weekend day. You only earn 4 hours of PTO a pay period, so it takes 6 weeks to earn one paid day off. There’s always opportunities for overtime and you’re required to sign up for a certain number per month. Clinical supervision is not guaranteed like they state in the interview, you can only use it if their groups are on your off days, they don’t have individual supervision, and you can’t have another supervisor. So either way you can’t get all your hours from them. They do have access to trainings/CEUs online but most of the required ones aren’t relevant. You also have to sign up for the mandatory meetings on your off days, so having to spend your off day reviewing work also wasn’t my favorite.  It’d be a decent part time job especially bc it’s work from home but definitely not for full time. They pay isn’t great and I think you only get considered for raises every two years. You also can’t get a 401k until after being there a year.  There were some decent and fulfilling moments but they’re few and far between. The job definitely isn’t for everyone.

First off, I love working at Behavioral Health Link! The company offers an extremely supportive environment for employees, with a strong emphasis on continuous learning and development. No one day is ever the same and I've learned a great deal, far more than just what I obtained during my Bachelors/Master's programs. We have access to a variety of learning opportunities, not only from being in the field, but also live training sessions and monthly meetings with my supervisor/management. BHL also has several recognition programs, which allow us to earn gift cards for outstanding performance, quality, and attendance, which is really nice if you're a dedicated worker like me! Another perk is my personal healthcare plan is at no cost to me and they offer free virtual telemental health sessions. I've felt like these benefits support what I need both professionally and personally for my wellbeing, especially since the job focuses on supporting individuals in crisis.

In my opinion, one of the most significant advantages of working at BHL is the opportunity to make a meaningful impact on people’s lives and absolutely fills me with a sense of purpose and pride. The leadership team is open and transparent, and I've been able to discuss my growth opportunities within the company with my supervisor. All around I feel like BHL creates a rewarding and positive working environment to come to every day. Having been here awhile and seeing the positive changes going on in the company, I believe many of the negative reviews on here are old mentalities and ex-employees who left bitter and not interested in the positive growth continually happening at BHL. If you are dedicated to helping those in crisis, BHL is an excellent place to build a fulfilling career with wonderful colleagues and leadership.

In the beginning you are able to choose a schedule that works for your life. Supervision is very critical and does not offer positive reinforcement or feedback when comes to job assessments. It does not matter whether if you care about the quality of your job and if you are great at your job. It feels great to be able to help people experiencing a mental health crisis. Instead of them looking for what you do well and your strengths there will be a magnifying glass on the most minuscule mistakes. There is no consistency in communication amongst the leadership team and no 2 supervisors on duty will have the same requirements of you. From the outside looking in it will appear to be a great company to work for.  If you are Ethnic (Black or Brown) the job pressure will be more intense. This pressure will be applied by the leadership. Forget those employee engagement surveys; skip them. If they don't like something specifically about you; you will become the target of their judgement. If you enjoy conforming then this company may work for you. Don't expect anyone in leadership to actually genuinely care about any of your concerns; even if they ask please opt out of answering.  If you have concerns about your specific job  responsibilities is not encouraged to ask questions; do so at your own risk. It is best to keep your morals and professional values to yourself at all times. If you ask the unfavorable questions you will become the target of intimidation or retaliation or even worse the "D" word. Be ready to sell your soul. 

Behavioral Health link is a good on the job learning experience if you are doing mobile crisis. "Toss out and just do it" is what I would call it. This has its benefits because you will certainly learn the job but it does have some draw backs as far a learning diagnosing if you are just out of school. 

BHL does offer good remote support when you are doing the job. The call center is helpful. Depending on which region you work and who your boss is, they are usually available if you need them. 

My negatives about the job is I felt they didn't offer promotion in the way I had hoped. I think this was because the bosses were in their 30's at the time I worked there, overworked because the company was newly developing, and lacked the time and insight (at their ages) to see that people need to advance and be commended for the job they do.  I always felt they needed to hire managers that had better people skills and less attitude.

Pay was decent although rarely did anyone receive a raise, and a typical day was usually fun, interesting and at times stressful because of needing to be in two places at once. Never a boring day! I would work for them again to gain the experience.

During my time here, I've gained significant expertise in mental health and crisis assessments. However, the company struggles with staff retention due to various challenges. The recent investment in a new documentation system, which is ill-suited for our work, was poorly designed and a waste of funding. Moreover, the failure to hire staff in multiple areas and shifts has resulted in current employees being overworked. Additionally, requiring employees from areas with fewer calls to travel long distances for 'staging' to meet call response times incurs unnecessary mileage costs. It's evident that management decisions have strained the budget, leading to the inability to provide raises or bonuses for staff. Given the current state of affairs, I wouldn't recommend anyone to work for this company.

BHL is not the place for someone with actual empathy or a desire to help. They want you to have a unrealistically high turn around rate with less than 5 minute documentation times. You literally cannot blink without permission from the supervisors or managers. You experience massive amounts of vicarious trauma and they say they want to be there to support you and help you process those traumas but actually do little to actually follow through. They seemingly stalk your unavailable, working, and active times and ask why you’ve been on a certain status for so longer than what THEY think you should be on. Some (not all) of the supervisors and trainers are condescending and offer vague feedback to actually help you. Some of the people you work with, like care consultants and other clinicians, are so rude and not professional when working cohesively. Finally, they talk a big game when saying they want you to succeed, but I feel like they did nothing to help me do so, essentially making me fail. 

The pay is decent, but it's very hard to communicate with upper management. The schedules are not very accommodating if you're looking to have a social life, spend time with family, or simply maintain self-care. The hours and can be very stressful, and take a toll on your mental and physical health (many of the workers complain of chest pains). Also, upper management micromanages employees to the point that it's frustrating/uncomfortable and they don't appear to care about the employees. There's not very much room to get a promotion, and the Care Consultant position does not receive pay raises. Also, they are not very stable in practices such as training; employees were made to spend a great deal of time in an extensive training that didn't necessarily prepare the individual for the actual job at all.

Mobile Crisis Review: Mandatory overtime always at the most inconvenient times, low pay, unclear work and having the supervisors constantly tell you that you are on your own make this job draining, miserable and unsafe. The First Responders do all the work on the calls and if the second responders mess something up, management is down the First Responder's throat. No support from management, no comradery and its as if everyone is out for themselves. Management do NOT want you to know or be friendly with your coworkers. Terrible PTO and you are expected to meet unrealistic transit times on calls. This is a private company doing public service work with none of the benefits. You do not qualify for PSLF and no help with repayment of school loans, and you do not qualify for licensure holding a Field Care consultant position.  

All of the management staff have stiff personalities and are not approachable. The training doesn’t prepare you for real life interaction with people in crisis. You are confined to a desk for 8-12 hours, you only get a 30 minute lunch and DON’T take 31 minutes or you’ll be sorry. You have to ask permission to go to the restroom. If you choose to drive to work parking starts at $110/ month. They try to get you to set up your computer to work from home so that they can make you work on days off when call volume is high. You are required to work over time and holidays. The only pro about this job is that most days you can “leave work at work” but if you get a heavy/suicidal call you don’t get much time to debrief before your next call.

IHR is very upfront about what it is and is not and the job requirements. The supervisors have all done the job you are doing before and are honest about the limitations of the position. Working mobile sometimes its fast or famine. Some days you receive no calls (still get paid) others could be multiple or a call that is a significant drive from where you live. They constantly look to improve and all the direct supervisors are excellent. The pay is probably the biggest setback but this is a full-time job that gives you the flexibility to have a private practice or another full-time job if you want. It's way easier to succeed  than fail at this job 

Top Job Titles	Average Salary
Crisis counselor 53 salaries reported	$29.31 per hour
Certified peer specialist 14 salaries reported	$19.32 per hour
Licensed clinical social worker 1 salary reported	$29.50 per hour
Mental health technician 9 salaries reported	$18.50 per hour
Registered behavior technician 24 salaries reported	$18.94 per hour

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