support specialist

family support specialist

Behavioral Services of Louisiana

This company will make you believe it’s the most amazing job you’ll ever have. They hire people based on “life experience” so you don’t necessarily need any kind of degree. The starting pay is fantastic at $14 an hour and they say, “you only need to work 30 hours because the company will fill in the extra 10 for you” but what they don’t say is you get paid minute for minute. If you don’t see or speak to the clients, you do not get paid. No matter what. Putting in notes each day takes way more time than you’d expect it to and no notes equals no pay. Once they get you in, they definitely make sure you know you’re the lowest man on the totem pole. When COVID hit and they moved us to telemed, they had NO sympathy for their employees. They added so many clients to everyone’s schedule and if someone wasn’t answering the phone even though you called all week, guess who’s fault it is? Yours. I’ve been told recently that everyone has 30 clients on their schedule so if you’re a new hire, good luck. We were told to “keep trying” client hasn’t answered any of your four calls a day? “Keep trying!” They have no problem threatening hours or pay. They tell you they’re on your side but they are not. It was an awful experience. They don’t care about you or the clients. They care about the CEO who obviously has never done a job like this in his life. Just, don’t waste your time. It’s not worth it. 

I love working for this company. I was able to move up in the company after a year of working with them. My supervisor is great at what she does and she helps me better understand the dynamic of my job. She gives me encouragement and listens to me when I am stress. She also helps me when I am unable to do something. The company have a lot of benefits and of coarse things can be better but that is with any company. If things are always great then how will it improve. The company is not perfect but it pays better then most jobs. Supports are starting at 14 dollars with no degree and that is great. The job is very flexible and works with your schedule. The most important thing about the job are the families we serve and get to help. Social Services is not for everyone and you have to love what you do. I love working with staff and supervisors they are the key to a successful region.   

You're basically out "helping" families on your own. They hire employees with no Social Work or Psychology background. Actually only a high school degree is required. The specialists are required to do a social workers job with low pay. You don't get paid for sitting in their (management) office on your time due to their mistakes. You only get paid for seeing clients, that's if they make an appointment. This is not an hourly job. There is no compensation for mileage either. The hiring manager was deceptive about the actual job description and benefits.                                                                                                                          No real support from management. If you do ask, they blame you for their short comings. The idea of the job is great, but actually working there is chaotic. This was the most unorganized organization I've ever worked for.

A typical day at BSLA (Behavioral Services of Louisiana) is kind of like being at home and all the relatives are there. The team I worked with came from many different backgrounds and offered different perspectives. I believe I learned more on interacting with children that battle with severe behavioral issues. The most enjoyable part of this job was that I was able to help families in ways that most run from. Being able to work face to face with children when it comes to behaviors that are hard to understand and some that are hard to diagnose was the greatest aspect of this job.

Good luck if you consider this company your main employment. You might want to think twice. Pertaining to all the favoritism etc....I had a great start working for this company. Until I dropped down part time due to too many cancellations and no show appointments. Don’t get me wrong I really care about my families. That was the best part was helping families with needs and concerns.

The hardest part of the Jon I'd getting clients to keep their appointment.   Of we don't see them we don't get paid for those missed hours. If you have little kids male aire you jabe a dependable babysitter because you might have meetings in the evening.  Which you are required to attend unless you have an emergency . Miss the meeting miss your hours.  I would recommend attending these meetings....easy 2 hours for the week 
 


A typical day at work was good because you make your own schedule.  I

The Family Support Organization was developed for a really great, beneficial purpose to help provide the best services and supports to the communities. Behavioral Services started off on a good track up until post Covid! New management, major changes, and lack of support for the staff and the families. There were a few Upper Management employees that were holding everything together and they made sure to make them uncomfortable!
The company can't keep anything but the same CEO, Directors, and a certain Supervisor! The contract needs a new holder! 

The idea of working with clients the way that is explained and talk to the employees motivate you to actively engage and pursue your clients to build their confidence level and teach them that say can make these wonderful positive changes in their lives. But in reality working with this company cannot provide you with the ability to maintain your own financial necessities because there is no guarantee that you will be getting a paycheck I was

Cons: High turn over rate, it’s always a change with policies and way we write our notes FYI is the way you get paid. If a client cancel on you that’s your money you’ve missed if you can’t make up the day. Paid by how long you vist with the families on your caseload. Mileage is not worth the drive over 30 mins away from your home. Management sucks. The only reason I’ve been working with this company for 4 years is flexibility and freedom of making my own schedule while raising a 4 year old. Looking for better currently I’m stressed and overwhelmed. 

The families you are working with are okay however management is unorganized and need work. Also, working with Choices is a mess because their staff including supervisors do not like to admit when they are wrong and only look out for themselves. Job does not believe in a balance between work life and home life. You drive in all 6 parishes however you do not get paid mileage nor do you get paid hourly. If you have cancellation of visits you will not get paid for your time.

Top Job Titles	Average Salary
Support specialist 27 salaries reported	$17.22 per hour
Family support specialist 3 salaries reported	$15.00 per hour

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