ejecutivo de ventas

costumer service

agente telefónico

coordinador de customer experience

servicio al cliente

Bella Group

A typical day at work to me was me registering vehicles warranties, working on trade in reports for managers, assisting coworkers on any requests. Answering phone calls and transferring them to proper personal for further assistance.

The hardest part of the job was to work with customers complains, is a little tedious but not something I can not deal with. The very last experience I can remember was this customer who was maybe the angriest one I had to work with, the customer said he had four months calling asking for someone to help him but they keep claiming they would help him but the help never come, or they were not the accurate personal that could help him that the right person will call him back to resolve the issue but that never happened. That customer was not even immediately associated with my dealer but as I have to and also love to help customers I offer him assistance, I told him will try to get the person that will solve the problem as soon as I can, but he said that the other told him the same thing but nothing had happened, he was not trusting anyone at that point. As soon as I hanged up with him I wrote an e-mail with his concern to the appropriate personal that can work on his case including the  Sales VP to make sure they would do something about it. At the next day I called the customer back to ask him for some feedback and he was very happy because they actually worked on his case. I felt a lot of satisfaction knowing that they could help solving his issue, that is what I love of customer support

Something that I enjoyed about this job experience is the independence I have as I was working on a particular dealership of the entity as the cashier, I knew which were my duties, I always had my own work plan to get them done as they supposed to be done.

Overall is a good place to work. Good benefit package. Pay is not good. Asked for a better pay plan and they offered more in hour rate but cut off comission when they said that base salary is going to be deducted from comission in a place that it is not posible to make the numbers they ask. They offer good training. You are going to learn a lot of new things. Coworkers are great, we have a like family relationship. Management is good in some departments and is the worst in others. Don't expect to feel like they really care for you. I know they see you as another number or object, not a human being. If you do a good job, maybe you have a chance for some kind of promotion. Overall is better than most companies in the area but not the best. Take what you can, decide what's best for you at the right moment.

It’s definitely not for everyone. Some people love it, most don’t. There’s a high level of turnover for a reason. Toxic environment, no company culture whatsoever (or at least one that benefits the employees), little to no room for growth if you’re not amongst the favorites, no holidays yet only 15 days of vacation… The owners are millionaires but you have to pay for Thanksgiving lunch and any other holiday activities. Loved my responsibilities and the work I was doing but it wasn’t enough to outweigh the horrible every day environment. 

Company has high standards and values. There are different opportunities for you to succeed. I you enjoy and are good in selling cars then this will be a good place for you. But if you are just starting in sales the pressure can be overwhelming. You can easily be taken your clients away from you  by your co-workers or Managers resulting in total discouragement. 

The worst upper managements I ever worked with. Cero work and personal life balance. Directives does NOT shows any respect for others, especially if you are not an executive. An impressive turnover of employees due to lack of managements'
 empathy and respect. No space for growing. Employees are overloaded with no help, working many hours and days off. Company Culture is ONLY based in making money, they do not care about employees and their health, neither customer’s service. DO NOT RECOMMEND

I am current employee of Bella Group and I would like to continue being part of it. 

I would like to continue being part of bella with leaders; that gives me the confidence of
Be involved in your success with a positive attitude aimed at achieving results. I from the
opportunity to be ambassador of the company offering an extraordinary experience
towards the service.

Everyday is different. It is a fast-paced environment with work that challenges you professionally. They offer continuing education opportunities and growth within the organization. The benefits package is excellent.  Company-sponsored events for employees. It is driven by its focus on community.

My experience with Bella International was a rather good one to boot. I have been given a great workplace to develop my experiences with and make a good salary for when I was starting out. 

The only cons I could think are the low wages, but other than that; I have no complaints, whatsoever.

t is a great experience. Having the opportunity to work in one of the largest companies on the island has helped me grow professionally. In addition, I have been able to pursue my career in a stable place committed to its community.

Great Company. Excellent professional environment. Full excellent training provided. Great benefits. Really nice place to work.

The hardest part of the job was the customer service but the company provided such an excellent training so it made it easy.

Top Job Titles	Average Salary
Ejecutivo de ventas 1 salary reported	$70,000 per year
Costumer service 5 salaries reported	$10.80 per hour
Agente telefónico 4 salaries reported	$11.00 per hour
Coordinador de customer experience 3 salaries reported	$11.00 per hour
Servicio al cliente 6 salaries reported	$11.00 per hour

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