intern

field service technician

infrastructure engineer

customer service representative

Benco Dental

Great company with decent structure and work life.  No regard for official SOP's put in place in daily work life practice. informal policies are constantly put in place and shifted around.  Daily huddles are not utilized in a fashion that is relevant or informative.  Incompetent regional management with no professional goals to reach or future to work towards. Standards of ethics are low and juvenile in they're delivery. I was there for about 9 years and was just never able to see 10 feet in front of me.    Management would always push for the team to "be at its best" however they themselves were only mediocre at best.  They would literally make statements like "I don't care" or "They don't spend enough money with us so what" when it came to the team or even the customers.  They would never inquire about your personal state of being, future goals or assist with productive ideas or work towards team cohesion.  lots of instigating and back stabbing among your peers.  everyone seems to be driven to believe that by sabotaging each other it will somehow promote they're own career which just isn't the case.  Even if you work really hard you will still be held accountable for those who don't and will be made to feel that somehow it is your fault that they are failing.  They will provide you with just about all the tools you'll need to do your job, including a work vehicle and fuel card. in my opinion it's a great place to gain experience and build on a resume, but not a place for longevity or long term success.  I left in 2021 and had always had a pretty high regard for it's corporate leadership, however I realized upon departure what my worth really was as I felt the work environment was so toxic "on a regional level" any way.  when I did leave, albeit abrupt, I did so professionally and without conflict.  No one from HR reached out to inquire why.  there was no out process procedure (SOP) in place or even Q&A session.   I also made attempts to reach out to HR in regards to a few final administrative items and they wouldn't even answer or return my call or answer questions.  it was just very disappointing.  I geuss I just expected more from the company and overall.  And had hoped for a non-biased human resources group.   of the three major dental distributors maybe all of the above is why they are the smallest. 

The company has changed dramatically over the last five years. What was once a family-oriented organization where employees felt valued has become a company where employees are treated like numbers on a spreadsheet.

Leadership says all the right things about culture, appreciation, and putting people first, but their actions tell a different story. The focus has shifted almost entirely to revenue growth and becoming a billion-dollar organization. As a result, employees are often overworked, underappreciated, and expected to achieve unrealistic goals.

Many teams are given targets that are not attainable with the resources, staffing, or time available. When employees raise legitimate concerns and provide data showing why certain expectations are unrealistic, those concerns are often ignored rather than addressed. Instead of solving problems, leadership frequently seems more interested in protecting the narrative.

In my experience, the Culture & People team functions more as a shield for leadership than as an advocate for employees. Employees are encouraged to speak up, but meaningful feedback often goes nowhere.

My biggest mistake was believing I was part of the "Benco family." The family culture that once made this company special no longer exists. At the end of the day, employees are expendable, and the company will do what it believes is best for the bottom line.

There are still many good people who work here, but the culture that attracted so many long-term employees has largely disappeared.  It's truly sad to see the direction this organization is headed. 

This company preys on the less fortunate. & hey, when you set up shop in a depressed old mining town, you have yourself the perfect set of victims! 

There is a joke amongst employees that any time someone new is hired that they must be in a dire situation to have taken the job. In most cases, it's true.

They will pay you 1/3 of what you are worth (not even),
require you to EARN your PTO (which they will probably fire you for using, so watch out), 
and if they EVER promise you are bonus of any sort - BE VERY CAUTIOUS. They will fire anyone who achieves the 'goal' required for said bonus in order to avoid paying them a measeley few hundred dollars.

BENCO encourages mediocrity. This is a company where TRUE SALESPEOPLE go and die.

If you have a shark mentality or consider yourself a 'hunter' stay as far away from these people as possible.

Oh, and the C&P department is a joke. Again, anyone with ANY real professional experience will understand. Middle management and 'C&P' should not be frumpy people looking like they might explode from a heart attack at any minute they are so swollen but they can tell you how to dress/how to look/when you can and can't do things as if this workplace is a kindergarten classroom. If they want to be in an authoritative position, they should look and dress the part.

Company is ok if you are starting as a Service Tech, although the only way to get a real salary raise is to jump ship (or threaten to jump ship) to a competitor. 

Management is OK for certain things like securing training for the crew and letting people know what is coming through the grapevine, but will never back you as a tech and will always side with the customers (even when it's clearly obvious that the customer is wrong or straight up trying to get Benco to give them free stuff). 

That said...
Benefits are not all that good, medical insurance is not very affordable and for a dental company their dental insurance plan is a joke (oh the irony).

Corporate culture is another big joke. Their really push the idea that Benco is a great company to work at (maybe in the past, not so much anymore) and they forster an almost cult like environment to praise the family that owns the company. 

Benco's business model is somewhat outdated and is going to be phased out in a matter of years (if not months thanks to the Pandemic) so they better adapt soon or else they will see their share of the market further reduced.

8 hours of consistent working. Constant stress and no work life balance whatsoever. The shift is from 930-6 but they will make you stay until finished no later than 7 Monday through Friday. Management if you can even call it that are incompetent and unsympathetic to your personal responsibilities outside of work and/or disabilities required by law for them to adhere to. They are severely understaffed and overworked daily. There is no happiness to be given at this company nor career fulfillment. They will use you until you cannot take it anymore and then throw you out as if you were never appreciated for any of the work you do. There is constant gossip and unprofessionalism by management. They will lie to you straight to your face and make up stories to get you reprimanded. This job is like high school filled with children that have no meaning in life other than to make your day miserable. I have no ill will towards anyone at this company I’m just stating facts by my own account. They need to clear out and rehire with extensive training in management and communication. For there is none whatsoever.

I have spent over 20 years in durable medical equipment repair. I was hired at Benco because of my customer service skills and polished look. The local regional manager thought I could pick up dental equipment repair very easily with little training.  After spending 2 months traveling with a more experienced tech, they put me in the field. No official training on company software, practices, or procedures. Only what I was told by the tech I traveled with... and he didn't even know of all the ongoing changes. I found out from a tech in a different area of the country that no one is supposed to be on their own with less than 1 year of training. 
The southwestern U.S. region has the highest turnover rate, and now I can see that it's for lack of proper and complete training. If you've been trained by the military or another company, you have a fighting chance  otherwise  find another career or at least a different company to work for.

I enjoyed my job while working at Benco and enjoyed my coworkers and the types of things I got to work on. I didn’t like the favoritism or the way one gets treated when they want you out. They will find ways to make you want to leave so that they do not need to fire you. They will start with a threat of a PIP, then move on to false promises and then surprise you with news that they are moving away from your position only for you to find people with the job titles they told you were no longer available. It doesn’t matter how long you work there, if they want you out they will find a way. Once I left I discovered how underpaid I was against industry average. While I’m grateful for the time I spent with Benco, I will never forget how unwelcome and ungrateful they seemed for the years I gave them. While I miss my job, I would never work for this company again. 

I enjoy my Job, I carry a Big Responsibility but I have been doing this Job for many years, it's Nothing that I cannot handle. I feel like I do a very good job, but even when you thinking your doing well there is always someone pushing back that has a different view or opinion. 
Working from Home has made me definitely much more effective, I have a great office setting with No distractions. I am accessible more and always have gave this company 100% and Always Will.
I know upper Management wants to see me/us in the office more, but the back and forth would set me backwards. Working from Home has carried this Company the past 3 yrs, it's working, I wish they would just accept it already. If it wasn't working, I would clearly understand.

If you have a warehouse background,  I believe you'll enjoy this humble warehouse.  It's  a bit understaffed sometimes and you won't expect hardly any overtime. If they call overtime, it's on a Saturday.  Sometimes you get out a few minutes early or are excused a few minutes after 5:30pm but not past 6pm. 
With a small team, it's easy to meet everyone and help out in other areas. The leadership team is very personable and friendly. Even their corporate leadership seems very friendly. You meet them on video meetings. They don't have HR on site. However, leadership will guide you and help you. If you have good and strong work ethics, you will definitely stand out and they will appreciate you. Have an open mind and understand the work ethics of those who have been there the longest, and you will do great. Encourage team work and don't be afraid to take initiative.  

Management is marginal, depends on the department.
Loved the job, and excelled beyond what was required or expected. Company provides some training, but mostly depends on the employee to be resourceful to get outside training from manufacturer reps. 
 Workplace culture is relaxed, somewhat stress free. Most enjoyable part of the job was building such great working relationships through the enormous amount of sales reps within and outside the company.

OH, BENCO has an anonymous hotline that employees can use to tattle tail against a fellow employee. 

The hotline is a ridiculous way to monitor employees, I suppose Benco doesn't want to allow their employees to offer their skills and talents openly,  rather expected to not achieve or have a voice.
My direct manager is a dictator that micro-manages Manger never encouraged, just sounded their own trumpet call for self importance.

Top Job Titles	Average Salary
Intern 4 salaries reported	$14.25 per hour
Field service technician 2 salaries reported	$24.50 per hour
Infrastructure engineer 1 salary reported	$70,000 per year
Customer service representative 1 salary reported	$22.50 per hour

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