coordinator

engagement manager

engagement specialist

call center representative

cloud engineer

BeneLynk

The company is nice. The trainers, supervisors, and HR are really nice people.  The problem is the micromanagement, expectations, and how the job description doesn't match your job duties.  During interview, the hiring manager and the job description stated you would have mostly inbound calls and some outbound.  That was a lie.  It is mostly outbound calls that we cannot control, it is a constant barrage of outbound calls.  When you ask if this will be the norm or if it's always back to back, they state no, but the blind outbound calling system suggests otherwise.  Upon looking at the queue, we would only average like maybe if you are lucky 5 inbound calls and nothing but angry outbound calls to members who do not wish to be bothered most of the time.  During training, we were given different answers on how we should handle each call and how to access each system(not just from trainers, but from seasoned employees).  Also, back to my title summary...sales, but not sales...that means if you do not send them a "Community program" flyer, we encourage them to take it, even though they do not want it.  You have a set average that needs to be sent daily, if not, you will get scored off...hence why it sounds like a sales job. If you are sales driven, this is the job for you.  They do offer nice bonuses for sending so many flyers a day to a member...yet it's not a sales job.

This position is not for anyone really looking to help members. What is taught in training and what is required are very different things. Being that they are not truthful about what is required honestly  that is where the high turnover rate comes in. It is all about money and the bonuses that are given to management who are not the ones on the phones dealing with angry members who are fed up before even hearing the greeting. Before figuring out the valid reasons member’s were angry it seemed like getting a negative response unnecessarily until seeing why. If I got calls 5 times a day from a number seeming to be spam but represented as an insurance provider i would be annoyed too. If i was strong armed into signing papers to get help renewing benefits and find out the assistance listed on the form is not available I would be angry too and hesitant the whole thing is a mess pointless and managers are stuck up and rude but then again  they just are on a high horse while the ones actually doing the calls deal with the members. Its hard when your not that type of person to be able to convince someone of something you know is not true but the ones who don’t mind lying  to people i guess that works for them. If you figure out later down the line what the position really is and by then are not earning them enough bonuses each month management will bully you to get you to quit and if you don’t they will find a reason to get you terminated it’s sad that grown people can be so petty and toxic. I hope at some point helping people actually becomes priority there

At first, the job seemed almost too good to be true. Training was adequate, but without prior medical knowledge or experience, it’s easy to feel lost. The role involved making excessive outbound calls 99+ back-to-back via an auto dialer often to members who didn’t qualify for the community link programs, already knew about the services, or weren’t interested. Despite this, unrealistic quotas had to be met.

Many members were confused or suspicious of the calls, as the dialer number displayed on their phone wasn’t linked to UnitedHealthcare (UHC), making it difficult to establish trust. Even veterans were sent letters asking them to release VA records, which often caused more confusion. Scripts were long and repetitive, and the process felt impersonal.

Management tended to show favoritism, and communication was poor group chat questions often went unanswered, even though they were the primary way to get help. Benefits were decent, and PTO was available, but approvals were inconsistent, and unused time was essentially lost.

Overall, frequent policy changes, unrealistic goals, nonexistent bonuses, and a high turnover rate made the experience stressful. In my opinion, the job created more frustration for UHC members than value. Unfortunately, it turned out to be one of my worst work experiences.

A typical day at work is stressful frustrating & upsetting. During the interview & training you’re told you will be assisting members with 1 thing however every month there is a new task added to your job description with no additional pay. You’re told it isn’t sales however all they care about is stats & numbers never the quality of your calls. Supervisors and team leads ignore you, the only time they communicate is when they’re telling you your stats should be better. When you reach out to HR about how unhelpful your supervisor & leads are they don’t respond either . The hardest part about the job is they send out false letters to members saying they have lost their health care insurance so members call angry & hostile. Many members are seniors so they’re also afraid because they need the coverage. Another con is supervisors are no longer allowed to approve your pto it has to be sent up to higher management to see if they’re willing to give you that time off. Don’t be fooled during the training process when they tell you this company is about family culture . If this is a family it’s dysfunctional 

 sense of pride,entrepreneurship, and self motivation to earn addtionl compensation sky the limit..Great leadership.It is a call center environment  but duties is to help our Medicare recipients that qualify  for Medicaid to start a new application or Renewal. Inform new applicants of  Medicaid  benefit how they can save on Medicare premiums which is greatly appreciated. Those who need to reapply knows the drill..Dont want too loose such great benefit.You do the math paying 144 60 monthly  or saving that cost t equals to 1735.2 yearly  Try living on a fix income loosing that much yearly  Our duty is to help as much to those who will benefit Not everyone  needs savings but the ones who does appreciate your effort and time. Elderly  population  requires patience,understanding  be kind like its you who needs someone to listen or your mom or Grandma. Be kind to that population it will be you one day.



This isn’t a place to put faith in if you’re seeking a long term career. Please be advised for this to be a new little company they’re are shady. We all know how most negative third party call centers are with the favoritism, and the rest of the mess. At this place you’re just a number to meet the daily, weekly, and monthly goals (which is impossible). I honestly don’t know why UnitedHealthcare Care gave Benelynk their contract. The H.R. Lady  and her brother works there and he’s the mail guy lol. This company doesn’t value or cherish good people with good intentions. Instead you’re just part of the slavery train. There’s so much more I can say about this negative place. But, to be honest DO NOT WORK HERE  BECAUSE YOU CAN AND SHALL FIND BETTER!!!

THIS ISN’T WORTH APPLYING FOR!!!

The company talks about integrity but, the trainer has a bad reputation and a record. The whole management team worked previously before together from another company

At first, the job seemed almost too good to be true. the training was okay but if you don't have some medical knowledge or experience you'll be lost. We would call members excessively through the week (4-5 times) just to bother them about some programs that we don't even know help them or not. My gut would hurt anytime I would have to talk a member into this! The script is unendingly long. Management favorites people easily. Group chats pretty much get ignored, which in this line of business cant happen. Things would change and we wouldn't be notified until we got in trouble for it counted against us. Overall the company needs to go. There is a reason the turnover rate is high. The bonuses are nonexistent, the goals to get a bonus is unrealistic unless you feel like selling your soul to this company (not worth it). The UHC member in general hates this. Don't put yourself in a place where you doing more harm than good. Definitely on of my worst experiences ever!

I STARTED OUT WITH THIS "START UP" LIE OF A COMPANY. THEY LIED TO US ALL IN THE TRAINING BC THEY NEEDED PEOPLE. THE MANAGEMENT IS RACIALLY MOTIVATED. IF YOU ARE A CERTAIN RACE YOU CAN QUICKLY MOVE UP IN THE COMPANY EVEN IF YOU ARE A PERVET AND HAVE A DUI JUST LIKE THE "TRAINER" WHO DOES NOT DO A GOOD JOB IN TEACHING YOU THE MEDICARE/ MEDICAID BUSINESS. THEY USED ME AND THE REST OF MY COLLEAGUES. THEY GAVE NO CARE  FOR EMPLOYEES WE WATCH A LADY LITERALLY PASSED OUT AND HIT HER HEAD WHOM LATER PASSED AWAY. THEY NEVER EVEN MENTIONED THIS POOR WOMAN AGAIN LIKE SHE NEVER MATTERED. THEY DEMOTED AND HUMILIATED A SUPERVISOR OF COLOR MEANWHILE THE OTHERS THAT ARE NOT OF COLOR CAN DO WHAT THEY WANT AND HOW THEY WANT....I COULD GO ON BUT ILL STOP HERE.... ONCE I WAS FIRED I NEVER FELT SO FREE. THERE ARE BAD SPRITS OPERATING IN THERE I DON'T CARE HOW MUCH THEY FIX THE PLACE UP IT ALL STARTS WITH THE PEOPLE AND THE HEAD.... DON'T EVEN WASTE YOUR TIME . ...IF YOU'RE WILLING TO KISS BUTT AND BE WORKED INTO THE GROUND...THEN GIVE IT A SHOT

Like a lot of other people have said when you first start you are promised that they are different and they care. Management is a joke the team leads are worse. If you make it long enough to do the overly long training you will realize that you are not ready for anything but to be a mec. I was a benefit advocate and had to wait for over a week  just to be showed how to do apps for state during a meeting my team lead muted and paused multiple times to talk to her husband and yell at her kids. They will tell you to do one thing and act confused when anyone else says you are doing it wrong. You will get rude emails that they include management in bringing up the mistake they claim that is on your part to cover them. Accountability is seriously lacking at this company. It will give you high school vibes. The benefits are a joke. They don’t cover anything or if they do the network is so small it’s not worth it. Only positive is the base pay and the remote working.

Think of your dream job and what you'd love about it - now think about being micromanaged, constant system issues, underpaid, unrealistic numbers to meet, not being trained properly, and TLs and supervision who have no clue what's going on, and being gaslighted by staff as a way to justify things. Which sounds better? If that second option doesn't then I would look elsewhere for employment. This really is a telemarketing/sales position without the pay to back it up. You're told your job doesn't depend on numbers, just "helping" people - but you come to find out everything is about numbers with this company and nothing else. If you have a background in Sales I guess you would thrive here but the "incentive" pay is so low that it would not be worth it to any sales professional. 

Top Job Titles	Average Salary
Coordinator 354 salaries reported	$18.65 per hour
Engagement manager 124 salaries reported	$20.72 per hour
Engagement specialist 18 salaries reported	$18.75 per hour
Call center representative 145 salaries reported	$18.25 per hour
Cloud engineer 61 salaries reported	$90,000 per year

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