staff accountant

planner

business analyst

pensions manager

booking agent

BeneSys, Inc.

I am currently employed full-time as a claim's analyst. So far what I can say is that my supervisor is supportive and encouraging when it comes to my physical adjustment to the actual position. I just started at the beginning of the year. Now the manager of my supervisor, has very high expectations, that are not very simple to achieve, she wants more of a quantity Vs. quality. At my previous employer, my training was 14-16 weeks long, compared to only a month of training here. This company has a lot of potential to grow technologically. They are behind when it comes to the software, they use which is currently a command-based application, they are very slowly trying to transition to a web-based application but don't seem too eager to do so, only a fourth of funds are using the web-based application.  The pay is competitive, I can't complain because I was making a few dollars less at my previous employer however their benefits package was not very impressive. I had to opt out completely due to several reasons, one being that its very expensive whether it's just me or my two dependents. Secondly, while it was very expensive the health company itself isn't well known. The doctors in my state were completely out of network, which defeats the purpose.  There is never any overtime from I have been told. I am currently remote which from what I gather so is everyone under my supervisor, but all upcoming positions that become available are not remote, so it makes me feel like I'm sort of stuck in the position. I live in Texas, but the main office is in Troy, Michigan. Overall this is a good company, i have been treated very well and enjoy everyone who's helped me and continue to do so.  I just feel like they aren't catching up with technology and advancements like they need to. 

Due to the economy, I accepted a lesser than position with the intention to work hard and move up with the company's promised growth. Due to many changes, management did not promote from within, but would reassign your duties on a weekly basis. As you long as you would take it, they would expect you to continually take on more responsibilities as a leader, but would not let you work overtime to make it possible. This company sets you up to fail, but their home company located in Michigan is much more organized and reasonable. The turnover is high and they fire you on a Friday without warning. I voluntarily terminated my employment when I could not stomach their lack of values and ethics. Remember, this is a union contractor TPA and they have the same mentality with cussing out participants and a hostile internal work environment. I am embarrased that I ever worked there.

I have never worked for a company that lies to you during the interview process with false promises and then literally lies to you about all facets of the business every day once you are onboarded.   There is zero room for advancement based on your merit and experience.  People that might be promoted typically have an inside track because they are tight with the right person - NOT BASED ON THEIR MERITS.  You literally have to fight for your compensation increases and even then they are never given when expected.  Training is abhorrent - be prepared to be completely unprepared with zero support.  The culture is completely toxic, which is led by direct managers lack of empathy for their employees.  The ONLY priority they have is to continue to advance themselves and line their pockets at any cost.  Your stress level is extremely high every day due to the barbaric threats and references of poor results from the team regardless of the hard work and effort.  All of which is self inflicted due to extremely low morale & inadequate training.  I wouldn’t recommend this company to my worst enemy!!!

What is the best part of working at the company?
The heart satisfaction of being able to give my best and prayerfully go above and beyond for the client despite little training or management support or assistance. 

What is the most stressful part about working at the company?
Having little to no positive motivational support from managers; having to beg for escalated assistance to help the client. 

What is the work environment and culture like at the company?
They have a great motto, that includes integrity & collaberation, yet it is preached on paper, but not practiced. They expect you to give extra care to clients, yet they fail to care for or reply to their employees who put in genuine effort, thus doing a great disservice to their client.

What is a typical day like for you at the company?
Offering exceptional customer service to client, (via walk-in, phone and email) taking detailed notes on inquires, and proving general answers or referring to specialty departments that can best assist.

I enjoy working with the people i work with and that includes my bosses. 
Overall this company offers great benefits, PTO, casual dress code, and a laid back family environment. You can decorate your cube how you choose to and even for the holidays. They have pot-lucks and chili cook-offs to also bring the departments together. The managers are always treating employees with bagels, or pizza lunches.

The only issue that I have and that has arisen in many meetings with the CEO is that there needs to be more training of new employees. Not just, computer work, but hands on training, where someone sits with you and explains and shows you exactly how to do something. A lot of these departments at BeneSys have multiple, complex tasks to accomplish on a daily basis. For some people, sitting in front of a computer taking quizzes and reading for hours on end, doesn't help.

During the hiring process you will be excited, with hopes of detailed training and rapid advancement. You will go in wanting to provide the absolute best of yourself.  You will receive neither, unless you are related or a close friend of someone who is already part of the click. (Cool kids gang)  Be prepared to be used up, you will have no support, if you dare to reach out and ask question you will be given ill direction... Ex  a process may consist of  Steps 1-5... If ask for assistance to understand the process.  You will be given given step 3 or 4, without mention of steps 1 and 2 or 5.  After which you will hear whispers that you asked for help...(but you been given no training to start with)  Very high turnover due to over worked employees w/o training but high expectations, and Management is horrible , rude and gives no support unless they like you personally... IE: friend or relative.


This company is not good unless you are upper leadership or in the "club". Very poor benefits, pay, culture, morale, environment, and management. Limited diversity. If you are different,  you will feel othered. Some executives and managers do not have education and experience appropriate to their roles and don't seem to know what they are doing a lot of the time. No direction,  no training, no collaboration, no support.  Badly under-staffed, no accountability in any way in any area,  very siloed departments, archaic business model,  very dated and physically dirty environment. There seems to be favortism and nepotism driving a lot of the hiring and employee discipline decisions.  No advancement unless you are connected to someone higher up.  Working here was the worst experience I've ever had with a job. 

This company does not make your feel valued and you have to fight and fight for any kind of compensation increase. Even when you do get it, it won't be anywhere near the market or what you're actually worth. My opinion is keep far away from this company and keep looking somewhere else if you want a place that actually makes you feel valued and compensates you properly for the work you do. They also have no training structure and make it extremely difficult to grow professionally and personally. Reaching out for help is impossible and has to be scheduled as the people training you are also stressed, overworked, and underpaid. Don't go above and beyond, because you won't be rewarded properly. Your annual increase will be more like a pay cut because they don't keep up with inflation. 

If you are looking for flexible hours, and horrible benefits this is a great place. Management in all departments has a poor attitude and lack of motivation to accomplish long term goals. The company as a whole fails to see long term solutions as a viable business tactic, they are more worried about how much money they do not have to spend. Seldom are you rewarded for your accomplishments and or hard work, the biggest reward for doing a great job is more work, more hours, and no advancement. The health benefits are extremely horrible and the 401k is mediocre at best. I suggest if you have other possibilities for a job to pursue them first before considering Benesys.

Top Job Titles	Average Salary
Staff accountant 5 salaries reported	$59,325 per year
Planner 5 salaries reported	$49,700 per year
Business analyst 1 salary reported	$52,500 per year
Pensions manager 1 salary reported	$22.48 per hour
Booking agent 4 salaries reported	$16.13 per hour

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