warehouse associate

territory representative

line operator

chemist

batch maker

Benjamin Moore

The CEO is never seen in the halls, but he's actually a good guy who most would like to work for. The VP's create a sometimes nasty working environment, many worked their way up from other positions and have know it all attitudes or condescending behaviors, they play favorites and cause a culture of back stabbing. Many mid level people keep to themselves and try to stay out of the politics and they wind up falling out of favor and being killed off. 

The company lacks a 360 degree culture that holds the VP's more accountable for their pieces. VP's protect their own vested interests and create a silo effect. They are very skilled at schmoozing the CEO team as well, but they treat their people poorly, except the ones they really get along with. 

Benjamin Moore is a tough company to come into and succeed in. Priorities change frequently, none of the data systems talk to each other and the VP's run their areas poorly. There is no commitment to modeling the company's Foundational Beliefs. As a result, the atmosphere is downright dreary and negative at times. Core values should drive an organization. Benjamin Moore has them. They don't walk the talk. Bottom Line Here.

The company's outlook is kind of gloomy. They continue to sell to the Independent Channel but they don't truly listen to the Dealers. People that have been there many years always say things like, "We tried that 20 years ago" or, "There is no shortage of ideas, everyone has lots of ideas." 

What this company needs is a team that visits Dealers and truly takes their feedback to the Leadership team and then, all the VP's are held accountable for following though and really getting things that matter done. 

The Dealers are also closing shop or adding competitive lines and one by one, the points of distribution shrink. Recent commercials reflect an Ad campaign that talks about what's in the can and a tiny bit about the Dealers who sell the product. 

Shoppers don't care about the technical attributes of the paint that much. Shoppers want color. That's it. Yet, the ads are driven by a Manufacturer who is too focused on what they make and how they make it. 

Shoppers also don't really get why Independent Dealers are better. They perceive the Benjamin Moore Paint to be similar to other paint. All things being equal, price is the deciding factor and Benjamin Moore is expensive. 

The only thing that would work would be to market and drive the Benjmain Moore colors & educate customers on how these colors can't be copied. 

The ads should have a Pintrest, Design Oriented feel. They don't. They stink. Its shocking to see how bad the Marketing Leadership is. One by one the CMO's drive the future of Benjamin Moore further away from that Designer Feel they should gravitate towards. 

Meanwhile, competitors focus on what in their ads? Color. And their colors do NOT compare to what Benjamin Moore has to offer. 

Females and Couples see neat things on Pintrest and they want to make their homes look like this. But the retail experience at many Dealers is nothing like what they need to experience. 

The real problem with Benjamin Moore's future is that Silo's fight each other instead of creating continuity and synergy. Instead of striving to achieve a customer experience driven by look, feel, positive experience, brand standards and above all - a strong color experience, Benjamin Moore's focus on Retail and Marketing is AWFUL and the customer experience is just not consistent. 

Some of the stores get this and they create AWESOME. Benjamin Moore needs to shoot commercials in these stores and listen to what these types of Dealers have to say. But they don't get it. Seems like they never will.

Benjamin Moore makes the best coatings in the market.  They demand a premium price, and they make no excuses for it.  Nor should they.  
They are fairly hands off, and allow you to run your territory like it is your business to a reasonable extent.  
I would only say negatively, they don't really do a good job of making you feel like you are part of something bigger.  They are not a negative company by any means, but they are not a positive one either.  If you are looking for a company to acknowledge your efforts this is not it.  But if you perform, the bonuses make up for that lack of positive feedback.  Millennials are probably not going to like being a territory rep.  A corporate office employee they probably would.
Benjamin Moore is a rather small company employee wise, so opportunity for advancement is not substantial.  There are more opportunities now, since we have expanded recently specifically to allow for more growth.  But it is not going to be a substantial amount of opportunity.  There is good and bad with that.  People love their jobs and the company so they stay, which is great!  But that is what creates the lack of opportunity.                 

I started as a temp to hire worked for 3-4 moths and moved up quickly. Hire Full-Time and almost immediately moved up taking over fax distribution team. Was selected to participate in new Sap system debugging program due to company integrating SAP from infinium  (an ancient data entry program). After most of the bugs were clear I was nominated do to my knowledge of SAP, to take over training position. I trained current representatives that had been there from 2-20 years as well as 15 new employees retaining 12. Personally every day was less then typical because my hours would be changed to meet company needs. I've learned a lot about paint and its distributers. My co-workers were very helpful at 1st after while I was doing  most of the helping. Hardest part of the job, to me was keeping everyone up beat to meet specific cut off times for order to be entered and warehouse to receive it in time to have it on truck for next day delivery( which is a Benjamin Moore pledge. Most enjoyable were also co-workers and the 2 managers. they were very knowledgeable and have great personalities.

i was laid off in an attempted restructure and relocation of manufacturing. the milford facility wasn't able to expand to meet demands of new products; however, i toured the johnstown NY facility and didn't take the generous relocation package because that place was generally depressing and i thought they did things in an inefficient manner, i was able to produce more volume by the way milford operated. managers were good and i liked the way they tiered their raises based on time there, even though i never got to really enjoy it due to the recession. i was given 3 months notice of my layoff and even more paid time off to compensate with a generous separation package, and offers to relocate. after being laid off i received calls offering my job back 6 12 and 18 months after, which hindsight i kind of regret not taking, but at the same time idk how much job security i'd feel from a company that had already laid me off once. the company preferred to hire from within and there was a good hope for advancement and learning new skills. benefits were good but seemed like they were ever-shrinking

The local management will determine how far you go and how well you are treated.  My experience was be a yes man to all  management. They do not like to hear the truth. They say they do but when confronted with truth they will gaslight you. 
 Local management has the say in your career path.  My experience when I started was favoritism, devaluation and lack of support.  Benjamin Moore is corporation run off of personal feelings and opinions from the top.  I watched employees that worked here 30yrs leave because of devaluation and lack of being heard due to management not doing anything they said they would.  As a company they seem to try and be a fair company. If local management followed the rules it wouldn't be a bad place, but they don't. They are allowed to make decisions based off of personal feelings and this is a emotionally immature industry. I was lied to about pay, withheld pay all based around immature opinions. None of that matters to the company as long as you always say yes and devote your life to the company.  Lots of egos at this place. 



Coworkers were great, most of management was pretty good with a few exceptions in the mix. The work life balance is terrible unless you are the type of person that enjoys working 6 day weeks for months at a time, even when there are raw material shortages or no orders to be filled simply to meet a number to make corporate happy. 

The Work Environment is filthy, and dirty. You will be covered in paint, pigments, dust, grease, and dirt daily. You get used to it after a little while, there are much dirtier jobs out there.

Expect you will work every last Saturday of every single month til the end of time unless corporate changes their ways. 

Benefits were Good overall, Pay is decent but not exceptional, Great yearly bonuses for all employees, Management could do a better job of training new employees and relying less on their co-workers to pick up their slack. Turnover was poor but nothing excessive compared to other manufacturing/production jobs.

What is the best part of working at the company?
My fellow employees they were all awesome to work with, and we all help each other to make the day go a little easier

What is the most stressful part about working at the company?
Upper management and the toll it takes on the body to do the volume of paint that’s turned out of the stores each day

What is the work environment and culture like at the company?
Work environment sometimes stressful when there are too many customers and not enough staff working but I worked 8 to 3 great stores that had wonderful neighborhoods attached to it and a constant turnaround of clients who were lifelong fans of Ben Moore.

What is a typical day like for you at the company?
7 AM to 5 PM five days a week. Dealing with clients at the counter helping clients with color choices and design issues unloading trucks placing orders for material pretty much anything I needed to get the job done

Professional account management is critical to the success of Benjamin Moore's distribution of their paint products. They only distribute through the independent paint dealers but operate with a greater and greater disconnect from the owners and they require sales reps to be end user selling 60+% of their time. If a salesman has a large number of retailers to manage it becomes two full time jobs with at least a full day's time off road to complete reporting.  The retailers and end user contact become the best part of the job as the supporting of sales management needs impede these relationships with subjectivity instead of direct results. The company should return to the practice of full time end user selling along with retailer management and account selling and a stronger marketing message to millennials.

Ben Moore is not a bad place to work, and as long as you're interest in sales, advancement opportunities are pretty high and even encouraged!

Corporate is split into two separate offices in two different cities, and making the jump from customer-facing to behind-the-scenes has gotten harder and harder as the years have gone by. If you are in the customer information center, the only way to advance is through the sales ladder, which is great if that's what you want to do!

If sales isn't your thing, you don't really have a shot moving anywhere unless you happen to also be a scientist. If you want a bi-monthly, slightly over minimum wage paycheck, and don't mind stress or answering phones, you'll do well here.

What is the best part of working at the company?
Potentially a good job. They have trouble getting decent staff so safety is simply the bottom of the list. I'm putting in my notice next week. The pay is not worth the risk.

What is the most stressful part about working at the company?
I wouldn't say it's stressful, it is physically demanding. Due to the lack of safety enforcement it is not a safe place to work at.

What is the work environment and culture like at the company?
Unsafe work environment. The culture definitely needs to be addressed. Laziness and subpar work are not penalized at all.

What is a typical day like for you at the company?
Clock in, go to your assigned line that you will most likely be running alone depending on the shift. It's not inherently bad, but most of the lines are not maintained well which causes so many stoppages and messes. Can be stressful and exhausting at times

Top Job Titles	Average Salary
Warehouse associate 31 salaries reported	$23.63 per hour
Territory representative 70 salaries reported	$90,457 per year
Line operator 30 salaries reported	$22.91 per hour
Chemist 4 salaries reported	$61,650 per year
Batch maker 13 salaries reported	$30.30 per hour

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