service advisor

car sales executive

service technician

lot attendant

lube technician

Berge Auto Group

A typical day was to come in with a happy, positive spirit, ready to take on the task of answering telephones, greeting clients, supporting sales staff with a smile. Some days were wonderful...most were covered in a black cloud of drama, disrespect, immaturity, and negativity, created by only a few, but condoned by upper management. The excuse to toxic behavior was always "This is the nature of the car business". 
Saw many good, hardworking people come and go...some quit after time, out of frustration and disgust, and some fired for not joining in the toxic environment. Double standards and favoritism were common place. Job security was threatened on a regular basis, along with personal insults. Human Resources was a place to vent, at risk of being terminated...take the risk...accept the consequence.
The worst offenders are the people that have been with the company the longest.  
There were some people, and managers that were wonderful, but compromised their good nature to maintain their job. 
I am grateful to have had the experience, and learn that that type of environment is not where I care to spend the precious moments in life.

As a sales associate, my job was to meet and greet customers. Secondly, interact with the customer to assess their needs in a vehicle.
Introduce the features, advantages and benefits of the unit and it's components.

I learned to enhance my skills in product knowledge and customer needs awareness. Refining the sales process in both time and convenence.

Management possess very fine qualities in areas of customer satisfaction, retention and loyalty. It's my resolve that some elements of middle-management may require a more worldly view of sales techniques. (the same style doesn't apply to all consumers).

As in most independent sales environments, all my co-workers where a pleasure to work with. We all are striving for similar goals.

The hardest part of my job was not being able to apply my sales education and experience fully. There are styles and techniques that differ in each sales, Not being able to pivot strategy when needed, or conflicting styles with middle management was the cause of several non-sales.

The most enjoyable of all my sales positions no-matter the company, is interaction with the client, discovering their need and applying resolve.

I worked here for 2 years was the top sales guy 2 times, did not get promoted, istead they promote there family there not the top sales people , then turn around and run off anyone that might be good or better than they are. Then on your days off they will recar your deals or unwined them all together. Taking half your already low commisson. If you work in new cars the mini which is $75 for selling a new car is mostly what you will get. And if you sell a "A" Plan or "X" plan which is a family or employee deal that works for ford you still get the just 75$ even though ford reimberses the dealer the full MSRP. Working 70 hours a week with alot of people unprofessional  with criminal records. Then this is the place for you. They burn sales guys all the time and dont want to pay more than 38 K a year. I now work at another dealer and make $82000 a year and work way less hours. I got let go after 90 percent of the staff was fired because of the 2008 ression. Could not even get deals bought through finance with 700 credit scores. Then they have a no rehire policy but then pic and choose who they rehire anyways. sales job dont work here. On top of that the company has since found where i worked and sent fake BBB complaints to my employeer and tryed to come to my store and start a confrontion.

A typical workday starts with a brief performance\ announcement meeting in most department at 7 am. I personally worked in the service department. I ran at light speed multitasking for 10 1\2 hrs. a day for at least 5 days a week, sometimes 6 days a week.
Most managers are very helpful and have positive ways to motivate their employees. The service department seems to cycle trough managers fairly frequently and can be frustrating.
The fellow employees are all very nice and respectful. Being a smaller dealership you are able to build relationship with follow employees and customers.
The hardest part of the job is the hours. In the commission positions, in many instances, we spend more time with our colleagues than we do our own families. Hourly positions stick to 40hr/wk.
The best part of my job is working with other employees toward a common goal. All the departments will work together to reach that goal. That is making sure the customer is satisfied. It can be very challenging but success is rewarding.

Working as a sales person at Bell Ford was an interesting experience. I enjoyed the greeting of new customers, the showing of product, and the problem solving that comes with sales. 
A typical day is pretty laid back since each sales person is his own business. From posting advertising on social media, making phone calls, following up on previous clients, and staying up-to-date of current inventory; there is always something to be done. 
The most difficult part was understanding how to ensure my clients were placed on the right vehicle for their needs. Cars are a numbers game, and the numbers do not come until after a product has been shown and mentally sold. Not all clients will qualify and adjustments must be made. This is a fact finding skill that is developed over time.
Fortunately, most co-workers are willing to assist new persons and all of the management team is very helpful. Overall, Bell Ford's staff is encouraging and upbeat. Great place to work.

The job was pretty straightforward and simple. Outreach to guests for service by texting and emailing, sometimes calling. Take inbound calls and messages. However with it being a multi store line for 6 stores, the inbound calls could get extremely overwhelming. There would be times of being alone at the end of the day and there would be emails, inbound calls, and doing your own out-bounding all by yourself. Especially  on a Saturday and receiving 50+ calls alone. Never had set Saturdays off but everyone else did. Had to get my own coverage instead of management sorting it out. 2 months notice required to take time off. Advisors were very difficult to work with as they would not response to emails, guest requests, have correct service items performed for customers which caused a loss of commission, and would send rude emails to Service BDC when they were upset. Management was notified of issues and made no changes even when income was affected. 

I would say that this place seems great on the outside until you are actually on the inside. I believe that some people don't care about the fact that they have been given a great job and take advantage of it. Some of the management could be changed due to the disrespect that goes on not only for customers but also to their employees. I had heard multiple horrible things about this place before I started here but I thought they were just saying it, but I know now that they were right. The stress of the positions aren't what they should be for how much you are getting paid. The people who you work around are interesting some of them are great and others treat you like you are nothing including some management. I met customers on a daily basis who were unsatisfied with the company because they couldn't speak to the person who they needed to talk to simply because the person who they wanted to talk to didn't want to answer the phone or avoided them. I have never worked somewhere where I felt like I was just a number and this place definitely makes you feel like you are just a number.

Working for Mr. Berge was always a pleasure.  He owns several dealerships in the area, and he checked on all of them weekly.  He was always accessible, friendly, approachable.  Truly cares about his employees.

It is the automotive sales industry, and that presents its own issues, but honestly working for this company I felt pretty sheltered from the shadiness of typical automotive sales.  The products I sold were Mazda, which I completely believed in, from their philosophy to the product itself, so my product knowledge as well as rapport with customers (which is also something that is cultivated in the Berge Group), made sales relatively easy.  Later, for a change I transitioned to selling Lincolns, which was an altogether different experience.

Were it not for me having to go back to my hometown to care for family, I would probably still be with them.  I felt very much at home there.

It is the typical place where the workers that do the least get rewarded and the workers that do the most don’t get anything.
Management definitely has favorites, and don’t you dare do anything to upset those favorites off or point out the bare minimum work they’ve done yet they get the raise and the exceptional work you’ve done and you’re $5-8 below them.
They will fire you for no reason even past the 90day period. They will allow the less reliable to stay but fire the hard working employee who had to call out due to a family emergency.
They will criticize everything and never show any appreciation.
Want a raise? Go ahead and ask, they’ll pile on more work and then never give it to you.

Don’t work here if you wish for your work and time to be valued. 
No matter how much you do and never complain, there is no job security.

Work-life balance
Work-life balance at Desert Toyota is none.

Pay & benefits
My pay and benefits at Desert Toyota are based on sales commissions and is not well compensated after working 55 to 60 hours weekly.

Job security and advancement
In terms of job security at Desert Toyota, I think there in none.  You are treated as just a number.

Management
In general, managers at Desert Toyota only cares about you when your sales numbers are high.

Culture
Collaboration with my colleagues at Desert Toyota is a mix feeling, and not Consistent.

Overall
My experience working at Desert Toyota has Not been what I expected.  I’ve also learned that the HR Director does not take part on resolving employees issues, nor has authoritative position in much of anything.

Top Job Titles	Average Salary
Service advisor 7 salaries reported	$88,571 per year
Car sales executive 8 salaries reported	$86,313 per year
Service technician 2 salaries reported	$23.00 per hour
Lot attendant 5 salaries reported	$16.10 per hour
Lube technician 4 salaries reported	$20.88 per hour

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