customer specialist

sales representative

warehouse associate

customer care specialist

facilities maintenance technician

Bernie & Phyls Furniture

A general day at work depending on the day can be slow to fast paced. The majority of the day consists of daily reports to schedule deliveries or keep tabs on customers and calling them as a reminder their merchandise is ready. About thirty percent of the time there may be issues we need to track for customers such as a delay on arrival of furniture. Also, answering phones and dealing with customer issues varies. If there is a customer issue, it very common for the customer to get upset either mildly or severely and we are challenged with their attitude. That's where people skills come into play.
 Its very easy to learn something new everyday considering there's always a new question a customer may ask and we are many times forced to think outside the box and put puzzle pieces together to figure out the answer. Many times I find that I've learned the most at this job. Its a great job to strengthen your brain skills and I can say I know ten times more than what I did before I worked here at Bernie and Phyl's Furniture.

When starting at Bernie and Phyl's furniture. I started work in the warehouse as a moving furniture staff. I would setup furniture in store as well as help carry merchandise off the truck. I then moved from warehouse to customer service. where I would take the clients order, plus delivery date (if needed) and also contact other stores. I decided from there to challenge myself into the Interior Design world. I took on Interior Design asst. part time while doing customer service. Towards the end of my time there I learned Sales and what i loved about it. Working one on one with clients personalizing there furniture to their needs. also educating myself with what designs or concepts where popular at that moment. Great job oppurtunity

Management thinks they are wonderful and they are far from it. All the sales associates do is talk about how much money they make. Also, they are back stabbing and unprofessional. Never met a lazy group of people. Customer service is not knowledge and is extremely rude to customers. But again, they think they know everything. All associates talk very loudly and swear in front of customers. Management does not care. Store is unclean and the bathrooms are continuously dirty. If you're friends of the manager you get compensated greatly.

I have worked in the furniture industry for many years in both sales and leadership positions.  Bernie and Phyl’s is one of the finest work environments I’ve experienced.

Having worked for another big box furniture retailer, there is a significant difference in the way their employees are treated.  As corny as this may sound, I feel loved and cared for here.

As a sales consultant, a competitive environment is to be expected but I haven’t experienced anything outside the norm.  Team mates are supportive overall and encourage each other to succeed.

Sales people are treated really well and pretty much everyone else is left to fend for themselves. The company did NOT respond well to the COVID-19 pandemic and continues to overwork their staff. Regularly scheduling them 8+ days in a row. The managers are nice, but don’t really seem to care about anything other than how much the store sells. Corporate doesn’t care about anything besides making money either.

I have worked at Bernie & Phyl's Furniture Store since 1987. They are a family owned business having positive consideration of their employees. For me, the best part of the day, of course, is when there are a lot of customers that I can guide in their purchases.Every day brings a new experience in selling. After all these years, I need to cut down on my work. It is very sad for me to leave this company,  I have been very happy there from the time I started.

Overall solid place to work. Fellow employees were great also, store management was fair. Some management were favorites of the GM and lazy. Hard workers who didn’t have a relationship with the GM would not thrive because they either didn’t suck up to him or were looked down by him. 

Other than the GM there were no real problems. There was a lack of communication between the departments and animosity also.

Making sure the selling floor and computers are ready to go when the store is open. Helping the customer pick out furniture for their needs and style.
Learned how to be a team player and work together with fellow employees when selling furniture.
Co-workers were all hard working.
the hardest part of the job was working on straight commission.
Management and fellow employees was quite enjoyable.

Please exercise caution; while they may initially appear friendly, their behavior can shift to a more negative dynamic once you are employed.

It is important to avoid implying that the job is too easy, as this may offend your colleagues who take their work seriously. Conversely, do not present the job as overly complex, as that may also create discontent among team members. Striking a balance in your comments is essential for maintaining a positive work environment.

Everyone does barely enough and no one ever gets fired. The managers make sure no one works a minute of overtime, tells you they can’t afford it, then throws thousands of dollars worth of inventory in the dumpsters. So they can’t afford to give employees $100 dollars of extra pay but they can afford to throw away thousands of inventory waiting for parts from the manufacturer. It’s an ok place to work if you’re not looking to get raises anytime soon.

Top Job Titles	Average Salary
Customer specialist 13 salaries reported	$18.35 per hour
Sales representative 13 salaries reported	$69,615 per year
Warehouse associate 5 salaries reported	$18.00 per hour
Customer care specialist 1 salary reported	$18.00 per hour
Facilities maintenance technician 2 salaries reported	$18.75 per hour

Working at Bernie & Phyl's Furniture: Company Overview and Reviews

Bernie & Phyl's Furniture

Bernie & Phyl's Furniture Ratings

Popular jobs at Bernie & Phyl's Furniture

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected