customer service representative

client advisor

logistics specialist

service advisor

inside sales representative

Best Buy Health

when i started at greatcall, i was told how amazing it was to work there. the training team is incredible and will do anything to insure that you are ready for the job. 
when i hit the floor to take calls i felt confident because of their efforts.
after a few months on, i started to be hound by managers about specific statistics, such as when i went to the bathroom (its looked down upon) 
which is strange since i was told it was ok to use the bathroom when i needed. when you work for this company you are treated like a child. 
you are to be brainwashed by management to become a robot. 
they talk a big game about caring for employees but where it counts they fall short. people have messed themselves on the call floor due to being scared to go to the bathroom. 
at the beginning of 2020 i was put on a corrective action, because my stats had dipped down due to a loss in my family and medical conditions. my supervisor at the time had no compassion for either as i was expected to be a drone and have no emotions . they have a line you can call to report if you are being treated unfairly but it does not seem anon. managers will target you.i was put on the corrective action in January, the issues were resolved, yet in late August  im still on a corrective action.
the actions taken by management due not align with what they preach or what the mission statement is. the managers will eves drop on employees, use what you say or what you have on facebook against you so keep an eye out for that.
the supervisors tend to try for the advisors, but are under strict control from the managers so they end up fighting both fronts constantly. 
    the calls can be either simple or extremely difficult.
this depends on the caller, they are all very old in their 70s-80s and have no idea how technology in general works. it doesn't help that the flip phone is garbage and the smart phone is just as bad. the safety devices have been recalled once , and they tend to break down before a year or two years. 
customers are given mixed information depending on who answers the phone, this is because of the politics that reward mediocrity rather then good work .
on a good note the pay is good.
as far as moving up, good luck. you will need to play their politics and get everyone to like you by brown nosing. if you are not a minority you will not move up unless you are u.s. military. 
the site director is a bully, he will intimidate you until you feel as if you don't belong.you will never feel good enough, even if you are showing the best team statistics. i was here for three years and i should have left earlier, leaving is the best choice iv made. get out while you can. 
the company's response to covid was too little too late. people in the texas office contracted the virus. it took over four months for any action to be taken, they do not trust employees to work from home, they first had a small team work from home until the entire office but by this time the virus was wide spread and working in an office before that was unsafe. other centers in m area had already started working from home. 
in short a good company does not need to tell you they are a good company, they just are. 

I worked at Best Buy for almost 10 years before coming to Best Buy health and it’s an even better experience especially for those that want a more meaningful and rewarding experience. Every manager and supervisor was absolutely amazing and they are some of the best people you will ever meet. Set schedules, tons of benefit hours, employee discount, great benefits, etc. most of all it’s a company that truly has a passion for helping the community and people in all walks of life. 

The ONLY issues I have .And honestly with some adjustments this could be an easy fix but these things stood out as negative or uncomfortable to me as a very experienced salesman

1. The company does absolutely want people with compassion but they only want it to buy the customers trust . . . After you do then they make it clear you have to hurry up the call or have a manager jumping on the line speaking in your ear to hurry up. I understand efficiency and time management but this was a huge drawback especially in such a delicate field. 

2. Those scripts are rough. While there is very little scripts in general . . . The greetings take away the genuine feeling and callers would often get confused or uncomfortable by them. If you hire passionate people that match the companies vision then there’s more reason to get rid of the robotic side. Of course disclosures matter but the greeting could go. 

3. The trainers. While I still give this a 5 star review overall . . . I still think trainers could use a minor adjustment or two. The humor and class is there along with the passion for sales however having that old school call center approach is kinda the opposite of everything else. The trainers can be so intense when they should be the exact opposite. Their intensity definitely makes associates uncomfortable and half the people in the nesting classes quit before even making it to the sales floor. Their frustrations easily show when you hit a mental wall and it can really mess with someone and their confidence. People should leave every single day feeling they did a great job and it’s ok if success wasn’t met that day rather than feeling bad. A bit more empathy and less intensity would really change so much for them and the training class turnover rate.

4. The checking in on teams and reporting your numbers really bugs a lot of people. If you miss a sale then you start fearing having to put in teams if you miss the second one and pressure is added during that second call. Having to wait for a meeting or someone online monitor while everyone else sees you are “struggling” is just more unneeded pressure. There seems to be so much monitoring to the point where it’s uncomfortable when all they need to do is capture sales in real time and monitor weekly performance instead of every single call. The less pressure on the associates then the easier it gets. This is also why there’s a high turnover rate in the first few months of working there. 

Overall these things I partially had issues with still don’t change the fact that Best Buy health is a wonderful company. 

This company is so poorly run we joke that decisions are made by a monkey in the back room rolling dice, throwing darts or flipping a coin. They will promise you help and not deliver. They will promote the people pleasers that have poor communication skills, no leadership skills and no ability to think on their feet. Supervisors have actually admitted the new leads and supervisors need to be taught how to talk to people because they don’t know how. Why were they promoted before they had the skills to do the job then? Favoritism is rampant. You’ll be told something absolutely cannot be done and then see it done for someone management likes. The priorities are completely screwed up. Management cares more about whether you take your breaks on time than if you consistently call out on the busiest days because you’re so stressed out from departments being understaffed, which means there’s a core group who do that often leaving the other employees doubly burdened. Supervisors won’t help out unless a manager makes them, but the manager never seems to be around and is rarely paying attention to call volume. If you get snippy with a caller you could lose your job but if you screw up protocols and lower the chances of someone having a medical emergency surviving they’ll just shift you to another department, if they notice. The phones and devices are cheap and you get what you pay for, so customers are frequently upset that they don’t get good service or their equipment malfunctions. The sales team tells incredible lies about what the services and employees can do, leading to escalations that managers or supervisors should handle but instead you usually have to tell the customer someone will get back to them within a week. Employees sometimes develop anxiety from how overworked they are and supervisors say that’s not a good enough reason to go to bat with upper management to get more staffing. But, if you say stressed out and anxious employees won’t be able to provide high-quality service then your supervisor might try. The company uses cheap software that’s constantly freezing or breaking down and it’ll take weeks to months to resolve IT issues. Employees will quit in protest of unfair treatment and no one bats an eye. Discrimination gets pointed out and HR doesn’t do anything. It’s clear their job is to protect the company not help the workers. There’s harassment that everyone turns a blind eye to because supervisors are never punished. They never get fired, demoted, or transferred no matter how many people complain or how many times they’re caught watching Netflix on their phone while their subordinates can’t even go to break until an hour or two later because there aren’t enough people working afternoons, evenings, nights or weekends. 

Great Call has always had the the possibility to be a good company, unfortunately the Sales Floor is vibrates with a Culture of Fear. Mandatory Over Time is ongoing, so the work life balance if way off.  Some agents work 12 hr shifts to attempt to compete on the ratings, all of this contributes further to the Stress that is palatable in the room. 

This is a company that hires and fires employees routinely. It's definitely a revolving Door. I know I was a survivor and managed to work quite some time. The other issue is how "coaching" is done. Rather than inspire an agent the results are more often rendered with negative criticism by Supervisors, who have no understanding or empathy regarding the difficulty agents are going through to jump through the micro managed hoops that change from week to week. 

Critiques are handed out sometimes 6 times a week. If there are too many pts taken off for the calls the agent will not earn a commission. Critiques from Quality Assurance are handed out at least 3 days a week as are Non-sale critiques.  The original purpose was to make certain the information disseminated by Sales Agents was Accurate and Fair. Unfortunately this process of QA got out of hand with Agent's receiving marks against them for not following a strict call flow as they adjust to an individual's needs to retain rapport etc.  If a word is used to describe a safety device as a unit vs a device another mark off.  The Non Sales Critiques explore why there was no sale. It good be an opportunity for a learning opportunity, unfortunately these critiques are being given to Agent's, who already were stressed out about loosing a sale and often know exactly why the call didn't produce a sale. Not every caller is going to cooperate with the mandatory call flow, not every caller is a customer, sometimes it is a neighbor or a friend doing research for a person they care about. Often the elderly consumers call in to ask for the price of the product as it is rarely ever disclosed in the advertisement and when they are finally given the price they are mortified and just cannot afford the product or services..

What you can expect from GreatCall is pretty much the same as what you can expect at any other call center. This company gives it's employees good benefits and plenty of perks, but it isn't any different than the average run-of-the-mill call center that doesn't. 

You'll pretty much be expected to check your higher-level thinking skills at the door just like you would at any other call center. GreatCall views all of it's employees and their job skills with a kind of a red-white-and-blue-black-and-white lens cap still left tightly on their collective Nikon Coolpix. 

If there is something that you are capable of that isn't black-and-white and obvious, then GreatCall won't see it. If you've got your college degree, then don't bother applying to work here -- because it will be worthless here. 

Off the record -- I would say that the emergency button that they sell isn't worth the $49.99 that unsuspecting people, who expect a decent product, pay for it. 

I worked at this company for six months, and I think that it was a bad experience. It was more like being paid $13 to dumb down than working at the kind of company that expects the best from its employees; I didn't like it.  

I have my bachelor's & plenty of work experience -- some of which includes retail & fast food experience from high school that I leave off of my resume. I applied for three jobs that would have allowed me to bring more of my skills & abilities to the workplace, and I was blown off every single time. 

The management kept shoving a counseling pamphlet into my face as if my personal life outside of the workplace was their business and theirs to control. My coworkers went out of their way to make me uncomfortable, and as a whole -- it was a bad experience. 

I felt extremely uncomfortable here, and I would advise everyone not to work at GreatCall or buy their products.

Working there on a typical day, was all about metrics.  Company is very strict on time, you have to be ready and available to take your first call exactly at starting hour of your shift or you will get docked for it. Having to communicate through team chat for any problem solving or advanced troubleshooting was a big pain.  Because you knew the problem in simple troubleshooting and technical issues had everything to do with those jitterbug phones which are made with very cheap plastic and electronic chips. The elderly are getting ripped off and their better off buying a phone from Apple or Samsung. 

 What I learned working there was that you couldn’t help every customer because Best Buy Health  is not very innovative and advanced with cell phones. Their phones are cheaply made.  I will never refer anyone to buy their cell phones or plans through Best Buy Health. 

Management is not very friendly or have skills on how to manage or help employees build skills for advancement and success. All they care about is how to keep their numbers high to make theme selves look good.  

Workplace culture company hires different ethnics but while I was there I didn’t experience any holidays or celebrations for different cultures  

Hardest part of this job is helping the elderly who are sold a smart phone and have no idea on how to use it.  Helping them troubleshoot a flip phone which is an awful phone as they are made with cheap plastic and break easily. The new flip phone is very hard for elderly to use. 

Most enjoyable part of the job was the snack tray and working remotely.  

Another thing is the company did offer some perks, sound class, yoga class, walking class, but I was never able to use any of those perks due to the times and schedules availability. 

This is a very stressful environment.  You will be micromanaged to death.  Make certain that you know who is your manager and who is the lead.  Most of them are pretty helpful and have their heart in the right place but one of them along with that lead is a sour type personality with no sense humor.  When you get out of training, you are already judged and you will be assigned to a particular team based on the feedback provided to management from the trainer.
So, you are categorized from the onset.  Stronly believe that the calls are gated.  The number of calls and the quality of calls that a sales rep receives does vary tremendously.  If you are a super star and if talking with older people for whom a phone purchase is a major life event, then this might work for you.  There is tremendous bias on behalf of the high producing people they like.

Your day will be spend frequently on callers from the South who believe the phone and the plan is only $14.99 total..  Some callers really do get rough and many cannot comprehend much of  the cell phone system. Lots of l reasonable callers, too but Sundays are the worst days there as so many looky loos want questions answered.  Be mindful that each call counts against you as this is a strictly metrics based job.

Some reps make good money but most of them have managers with a sense of fun.  Look for that if you decide to come on board.

The snack are great but know that there is tremendous turn over and you will be consistently told that you may not be here as such point in the future.  Yes, an at will position; but it does work both ways.

I started with the company 3 years 4 months ago and at first I was excited to work with the elderly since they are the most neglected customer base in our society. I was happy to provide services designed to make their lives just a little bit easier. So, if you think about it, I went with the right mindset and the right motivation. Everything was fine during the first 2 years but the company's management began to deteriorate and degrade to the lowest standard as we were being purchased by different owners. 

My particular department started to get smaller and smaller as they were finding any reason to get rid of people and only keeping those choice select few they somewhat liked. Even those accused of proven and known misconduct got away scot free and were able to escape to another department in the end. In short, unless you just didn't show up for work, there was basically no accountability unless they liked you. IF you happen to have the inability to perform the tasks without difficulty due to a medical condition you can't get FMLA for it either. All in all, it was a decent experience at first but near the end it no longer had any worth. 

I'm not trying to be spiteful but my entire almost 3 and a half years worth of service was a massive waste of my time. Barely anything gets fixed and I felt that our guidelines mostly slapped bandaids on 90% of the issues we had. I can't go any further than that due to guidelines and confidentiality. At least I got the related experience from this to apply for other positions in the same field.

I did not last enough in the company, due to being sick I was terminated. They do not care whether your ill or not, they have the dumbest point system, I was so upset to with HR for not listening to what I had to say. I did have sick time, which I was able to use but due to their lack of inputting in the system improperly, I lost my employment. Julie, tried to twist my words on stating that one day I can call saying I do not want to use my sick time and then decide the next day, that I meant to put in sick time. Even though my sup, Jessica did as much as possible to keep me in the company, I am overall grateful for her trying to help me out. But the Human Resources Department sucks, there point system sucks, as well. 

Besides, that I would also like to bring up the training classes if you are trying to apply for the customer advisor position in the company, note it is a 6 week training program, LIE!! The first 3 weeks, it is all training in the classroom, the 4th week is Nesting, which is when you are with another agent listening to their calls. 5th and 6th week you are in your own, you do not get training on how to use the system. Don't get me wrong the employees their are nice and helpful, but I think the management department needs more attention. They want you to lie to the customer's so you can get out the phone, and sell stuff they do not need. Revenue is a MUST!!!

You only get 2 points throughout the training program in other words, you only get 2 once you hit 2 points you are terminated. I can say more of the company but there's way more. 
Please CONSIDER BEFORE APPLYING****

I’ve had many bottom of the barrel jobs, but never a job that made me have breakdowns multiple times a day. No matter the reason,if you need the day of, (even if sick, have family emergency,etc.) if you don’t take the day off weeks in advance or don’t have a doctors note (because ya know, everyone can afford to go to the drs every time they have the common cold,flu, etc) you will get a point for attendance. They only give raises ($1 at the most) purely based on performance which is no issue, except for the fact their metrics seem to change weekly and no matter how hard you work or how many customers issues you solve and make happy, management will always find something wrong you did. Their equipment is so outdated, to the point where the company will have outages that will make your equipment stop working, and if that ever happens (trust me, it will) they will not pay you while you’re having issues with your equipment, even when it’s the companies fault. Their lively products are extremely cheap and horribly made, so never ending supply of angry customers that you sometimes just can’t help because what the issue really is it lively/greatcall will sell broken overpriced plastic to their customers, and then expect agents to clean up their mess. Never ending calls with elderly customers verbally abusing you non stop, every time you work. So many other issues with this company. Just save yourself the stress and do not work here. For your own sake. By far the worst customer service job I’ve ever had. 

Top Job Titles	Average Salary
Customer service representative 95 salaries reported	$19.98 per hour
Client advisor 67 salaries reported	$20.37 per hour
Logistics specialist 6 salaries reported	$19.97 per hour
Service advisor 6 salaries reported	$23.65 per hour
Inside sales representative 5 salaries reported	$19.97 per hour

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