customer service representative

client advisor

fraud analyst

trade assistant

software engineer

Bet365

If you have no previous contact with the gaming/gambling industry this a good place to start, bet365 will instruct you with an extensive 12 weeks program, bet365 does not discriminte your age you can even be hired at your 50's is all about attitude to work and learn.

The payment is always on time and rigorous, the salary is good even for a customer service starting position, comparing with the same position in other companies. This is as pinks as it gets...

If you wish to continue your career in bet365 you also have to take, for the sake of money, the other stuff: 

Work load just keeps increasing for each
individual but is expected that your quality
performance keeps the same, so be ready  to explain (not to defend) this on your monthly reviews and it will make a reflection on your bonus. They are always right, to succeed here you have to agree on everything, trust me.

Work scheduled is rotative, you will not be able to get any lessons, gym classes or routines out of your working hours becuase your days off and shifts keep rotating every 6 weeks. One day you can start at 11am, another day at 9am, the next at 3pm...and so on, also your days off change a lot, pray if you want to be able to match with partner'days off, colleagues, or kids schedule unless you have been granted part time or have a friend in Management...

Reduced annual rise to all employees with the excuse of pandemic losses, but the company keeps expanding its offices, locations, jusrisdictions and you can see in the news that the CEO increased her personal wages once more.

There is not a company 'positive' culture at all, you come-work-go; even if you don't say a word ever, no-one will notice, if you are 100% antisocial this is your place to be. 

You will be managed as you were in a boarding school. The supervisor or team leader's helicopter will be circulating around you as they will never trust you, does not matter how much effort you put to demonstrate otherwise. Overtime ...you get used to it, but still can be exhausting over years.

Don't expect team building, canteen, Christmas dinner (or hamper, gifts), Summer events, yoga!? (Some staged photos in the company profiles are... laughable, if it ever happened, never-again repeated)
There is nothing of that here, if there is something organised for the employees, it comes from the employee's money and their time off from the office. Charity and Christmas jumper competition full stop (again, organized by caring employees)

Management can have robotic manners towards officers/specialist and not even talk to you directly while working hand with hand.
Or, in the case they are behaving as human beings, they will be overwelmed with workload, so there is no time to apply changes and improvement ideas for the department.

There is not budget/time for professional development, even if it a subject related to your work. Development will be on your own expense and time-off the office.

If you are ok with all of that you will probably happy here, The salary is good but other companies are pairing up on salary and many more benefits for its employees.


Working for Bet 365, has been by far the worst experience of my life.  The management are all young and have let the power trip get to their heads. They treat the employees like they are children and they talk to them even worse . When you get your 10 minute break or 30 minute lunch you must make sure to be back before your time is up because if you are even one second late, you will be dinged and reprimanded. This place does not allow for a personal life or unexpected things that may come up in your every day life. They expect you to request  time off months in advance and put your requested days off on a calendar months  in advance. You are not allowed to hold onto the days in case of emergency. Any sick time that you take is held against you, whether you have the days available to you or not. If an emergency happens, forget about it.   You will end up getting reprimanded for having to leave. If you need to use the bathroom, you have to ask like you are a child and you were only given 15 minutes total for the whole day, this is unrealistic for any normal human. They have meetings to discuss why you take sick days and threaten your job if you continue to use your allotted days. They play favorites amongst the employees and build resentment toward each other.  The working shifts are different days and times every day. You never have a set schedule. You do get  your schedule a couple weeks ahead of time, but it doesn’t matter because they don’t expect you to have a life outside of the job anyway. The people who are in management must not have a life because they do not sympathize or accommodate anyone who has a real life situation happen to them.  The management have a “ do as I say, not as I do” attitude. They expect you not to speak or look at your phone for the whole day. This is unrealistic for any human. The pay is OK, but for the amount of stress that this job causes, it is not worth any amount of money. It is very sad that people treat each other this way and especially in their place of business. Bet 365 is more like a prison camp than an office. If you take one piece of advice, do not work there or allow anyone you know to work there!  I really hope that management decides to take the power-hungry little kids out of management and start treating their employees like real people.

I worked at bet365 for 2 years and it has been nothing but mentally draining and a waste of time.

Times of work are 7-3:30/10-6:30/11:30-8/1:30-10. You will work 7 days straight with 2 days off and 4 days off at some point in the month.

For context you will go through a 10 week training program to get yourself familiar with the material, procedures, and applications you use. During this time you will enjoy your time but will create a false narrative for when training is over.

Once you are on the floor you will notice a shift of changes that werent like training. You are heavily micromanaged from the time you are in till the time you are out. The culture is ridiculous as an advisor you cannot interact with your coworkers regardless if there is nothing to do or even if you are trying to help. You get 15 minutes overall to use the bathroom ha

Advancement in the company, is not based upon merit or service time at the company. As to become a Team Leader,Instructor, supervisor it will be open to anyone regardless when you start. The process in which how they hire is how well you can have an interview regardless if you do or not have a grasp on the job as you will have a grading on your interview.

As someone who has witness countless of people be “promoted” to a higher level with the expectation to “develop” other advisor yet havent been on the job no more than 6 months is beyond me.

Additionally you will notice a sense of power trips with supervisors or team leaders and act as if they are better or know more than you.

You will hear countless of people say they want to leave or quit and they do as they have such a hire turnover rate.

Please do yourself a favor and look else where, If you want a work/life balance find something better.

In my journey so far, I've observed several areas that I believe are hindering the overall effectiveness and morale of the team. Firstly, the pervasive culture of micromanagement has significantly impacted our ability to work autonomously and efficiently. This has led to feelings of frustration and disempowerment among team members.

Additionally, there appears to be a noticeable presence of favoritism within the management hierarchy, which has created a sense of inequality and eroded trust among employees. This not only undermines morale but also hampers the potential for collaboration and innovation within the team.

Furthermore, the lack of effective leadership and clear communication from management has contributed to a general sense of uncertainty and disengagement among staff. Without proper guidance and support, it becomes challenging for employees to feel motivated and invested in their work.

Moreover, the absence of opportunities for professional development and growth has left many feeling stagnant and unfulfilled in their roles. Investing in the continuous learning and advancement of employees is essential for both individual satisfaction and the long-term success of the company.

Overall, the combination of these factors has resulted in a pervasive feeling of dissatisfaction and disillusionment among the team. Addressing these issues will be crucial in fostering a more positive and productive work environment moving forward.

**Initial Classroom Training:**
   - In the first week, we were in a classroom setting with a dedicated trainer. This part of the training was helpful because we had access to computers and could learn at our own pace.
   - However, I believe the entire training process should remain in the classroom. Having computers available during the entire training would ensure that new employees gain a better understanding of the material.

2. **Live Training on the Floor:**
   - After the initial classroom phase, we were placed on the floor for live training. Unfortunately, this transition felt abrupt and confusing.
   - It would make more sense to continue classroom-based training, especially since computers are available there.

3. **Instructor Attitudes:**
   - Some instructors treated us as if we should already know everything, which was frustrating. Others were more understanding and helpful.
   - One supervisor had a snobbish attitude, while another barely communicated and came across as unfriendly.

4. **Challenges with the System:**
   - The system used for training was problematic. Forgetting to log back into the phone resulted in trouble.
   - Rushing through two chats before fully understanding the process was overwhelming.

5. **Work Schedule:**
   - The month-long pre-scheduled work schedule left little room for personal life or adequate rest.
   - Two 10-minute breaks and a 30-minute lunch break felt insufficient.

6. **Positive Note:**
   - Drew, one of the trainers, stood out. He took the time to help us understand without making us feel inadequate. 

Very toxic & especially management who are very arrogant & nasty.  Asking questions can get you fired. It's very nepotistic so unless youre related or are in a relationship with upper management you wont climb much.

The company overall is very inefficient & cheap. Often feels like working at a chinese iphone factory. You`ll learn little, here just repeat the processes and go home. Breaks are razor thin & spent alone. Even 1 minute late from breaks equals penalisation. The micromanagement is next level. The wage is good... because you`ll have 2 people's workload. You wont have any energy to do anything after work. There's a reason why they're constantly hiring.

Toxic, nasty & arrogant management. Horrible vibe & cramped office. Short breaks. Very high workloads. Little benefits which have lots of strings attached. Not much talented people there its just repeat process & go home. Wont make friends. Limits on how you take leave. Everything is seems to be designed to kill you imagination

This place really isn’t fun to work at. Some of the people are cool but for the most part nobody talks and when you do your told be quiet. You have no life cause of the crazy hours, you don’t get time for breaks or your lunch as you get 2 10 minute breaks and a 30 min lunch and forget about it if you didn’t bring in something to eat and have to go out to get something because you won’t have any time to eat as you have to shove it in your mouth because even if you clock back in on the time your back but if it’s 5 seconds late and I am not kidding they will get on you about being late so you need to shove your food in and hope you don’t have to use the bathroom because you won’t have the time, and if you wanna use the bathroom when you do get back they will get all like ugh really saying you should have done that on your break. The Supervisors and TL’s treat you like your stupid and when you have a ? You will get 3-4 different answers as none of them know what’s going on or talk to each other…the only good thing here is the healthcare, the pay is alright but when you have no life to enjoy it then what’s the point🤦‍♂️

Not sure about the negative sentiment, but I’ve had a very positive experience in about a year at the company. Training was ample, management will and does provide you with every tool to succeed and move from entry level roles in departments like customer service to other more specialized roles. My superiors consistently supported and encouraged me to apply for any internal openings in areas I was interested in, and while frequent meetings are a chore in some places progress checks here feel meaningful and give genuine opportunities to voice concerns in a two way feedback channel. Additionally, the pay is solid for the work and while working weekends isn’t for everyone the ample PTO allowances (considering US based employees receive strikingly similar benefits and PTO packages to European employees) help mitigate that and make it feel like I am not sacrificing any major event for work. Overall, if you want to start in online gambling, definitely a great place to start!

What is the best part of working at the company?
It's a job that pays you money

What is the most stressful part about working at the company?
The people that are in supervisory or management roles, there may be 2 or 3 people that are qualified to be in a supervisory position other than that, most of the people are even qualified to be human beings

What is the work environment and culture like at the company?
toxic,  young people with authority and no life or real world work of life experiences shouldn't be put in roles that impact others.

What is a typical day like for you at the company?
very stressful, everything is monitored, supervisors are n't looking to develop people, they all are looking for opportunities to tattle tale and try to look like a hero

Supervisors are clicked up and don’t treat everyone the same. Pay isn’t great. There is no work/life balance. You’re heavily micromanaged. Your lunch and breaks are delegated, to two 10 minute breaks and one 30 minute lunch and you can only go when you’re told. You will sometimes have to work 7 days in a row more than once a month. Some individuals in supervisor positions let power get to their head and absolutely suck at their job and will try to belittle people they do not favor. You’re not allowed to have your phone out, and have to ask to use the bathroom as a grown  adult. If you value yourself and time don’t work here. Everyone that I talk to in this position is legitimately trying to leave the company. 

Top Job Titles	Average Salary
Customer service representative 19 salaries reported	$23.73 per hour
Client advisor 1 salary reported	$24.67 per hour
Fraud analyst 4 salaries reported	$51,744 per year
Trade assistant 6 salaries reported	$42,517 per year
Software engineer 4 salaries reported	$111,250 per year

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