accounts assistant

security officer

trader

sports writer

product manager

BetMGM LLC

What is the best part of working at the company?
The best part about working for BetMGM is that it will give you a lot of experience if you’re new to working or trying to re-working in an industry that involves Customer Service, technical support, data input, or computers. And it’s also a plus with working for home  and all the perks that come with that.

What is the most stressful part about working at the company?
The most stressful part about the job is that you have a lot to learn in a little time (2 weeks). Let me start by saying this is a job that requires a lot of research.  and I think that is because  one they are short staffed and needs to work on a lot of restructuring.  For example, why allow the customer service department to take calls from customers that May need a bet settlement, or missing funds if we can’t actually do anything about it, and will have to escalate to another department. Which at this point the customer is equally frustrated because they most likely had to already wait a while (days) to get through to someone just to be told that they have to wait several more days.. I don’t know if the company is just  trying to be cheap, Especially if you end up having to work chats. Because unlike with email or live phone, where you take 1 customer at a time, live chats, they may have you talking to 3 people at once, of course they have metrics that they want you to hit, they want you to work on being able to do this within 15 minutes and when you mix that with not knowing everything off the back, it can be stressful. And then getting back to the time, if you take a while to research, it can time out and send another person through while you were still trying to tackle the other 3.  Of course we come across some very rude customers. The work life balance is not that great because they pick your schedule for you and it changes every 3 months, you have mandatory OT. They are 24/7 so you could end up with a weird schedule, no job security, I didn’t find out until after being hired, that they are one of those mass, hire and mass fire companies. After you’re out of training, you get a 30 minute lunch and you may do a 10 minute break even on the days that you have to do mandatory overtime. And overall I don’t think the pay matches their expectations.

What is the work environment and culture like at the company?
It can be stressful because they are highly understaffed, and you are still required to your metrics and manage there is expectations for little pay

What is a typical day like for you at the company?
When you clock in they want you ready status which may or may not be stressful depending on how busy or backed up the lines are. Especially with  dealing with customers. You really do need a moment sometime to decompress. which you may need to choose your timing with that wisely because you’re only allowed up to 2 10 minute breaks. So between the rude customers and a lot of the research that goes to help each customer, it is typical for you to leave work with your brain feeling a little fried.

This position seems designed for people in desperate need of a job. If you have other options, keep it moving. Management lacks direction and consistency, and expectations are poorly communicated. Employees are expected to follow rigid, scripted calls with little room for judgment or support. There are very few strong team leads, and the environment is driven strictly by harsh, unrealistic metrics. There is no annual pay increase. Training is high-risk, including a single test that, if not passed, results in termination. Accommodations under ADA are not properly considered or supported. Overall, the workplace feels unsupportive, inflexible, and set up for failure rather than growth.

Started off great until the company laid off 100 people . After that the work environment changed and became passive aggressive from team leads and some supervisors. Metrics changed every quarter with some changes being unrealistic. Rules on how to handle situations were also changing every other week which was confusing because the you’d be told you were doing something wrong when that’s the way they just told you to do it. Very confusing and stressful place to work due to constant micro managing and no one ever knowing what was going on. It could take over 30min to get a supervisor to respond to help you with a live contact but they’d want us to deal with contacts in less than 14min. 

This role is very challenging and demanding of your time. The work/life balance is a constant struggle, and while I trust my leaders that there will be a change coming soon, I find it very difficult for that to be achievable. Beyond that issue, the company provides benefits that are incomparable to other places I have worked previously. To employer-paid healthcare, to various programs to showcase DEI. The pay feels in-line, but it never feels like enough with all of the problems I’m handling on a daily basis, especially outside work hours. 

What is the best part of working at the company?
Managers and employees are the best they make you love your job ♥️♥️

What is the most stressful part about working at the company?
None. There is nothing to stress 

What is the work environment and culture like at the company?
as mopping, sweeping, and dusting to ensure areas are clean and safe Side work organized plates and forks, knives, spoons prepared water running food and busing 🙏🏽

What is a typical day like for you at the company?
Every day always do my daily duties

What is the best part of working at the company?
No one knows what they are doing. 

What is the most stressful part about working at the company?
Having to work around company deficiencies because they won't invest in their product 

What is the work environment and culture like at the company?
Poor. No communication and poor leadership

What is a typical day like for you at the company?
Trying to give people answers to problems they don't want to fix

If you don’t brown nose or suck up you are easily not going to be well liked. This company enjoys setting fictional standards and shows favoritism among workers. Hard work goes unnoticed and managers are unprofessional and have secret agendas amongst themselves. A very unprofessional place to work, despite how much they boost themselves about what a great place it is to have a job. It is all bs.

What is the best part of working at the company?
Teamwork atmosphere

What is the most stressful part about working at the company?
Learning a completely new work space in the height of the covid pandemic

What is the work environment and culture like at the company?
Aiming to be more diverse & inclusive

What is a typical day like for you at the company?
Extremely busy & daunting to task

I personally enjoyed working there. The only thing they should change is the productivity scores. They should just do it as a formality and not enforce it at all. And let people relax and enjoy their job without that pressure. Other than that the job was amazing and would recommend working for this company 100%!

Changed my work description to doing grunt and unfulfilling work I was not hired for. They don’t care about their workers at all and was used as a minority candidate for trying to move up in the company and was never given the opportunity.

Top Job Titles	Average Salary
Accounts assistant 2 salaries reported	$65,000 per year
Security officer 6 salaries reported	$18.72 per hour
Trader 3 salaries reported	$70,869 per year
Sports writer 5 salaries reported	$20.49 per hour
Product manager 1 salary reported	$121,220 per year

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