inside sales representative

customer relations representative

business development representative

business

business development consultant

Better Business Bureau

The BBB Better Business Bureau does nothing to help the sales people. Leads are a mess. Outdated and mixed up and no one is making any money there. A lot of inappropriate behaviors there that I will not go into. The team environment is horrible. From the day I started I seen all this... they never introduced any of the new people that I started with formally to the team. I have never seen anything like this.

There are cameras everywhere... HR spends their day just watching all of us. I was never told this from the day they hired me until the start date. I feel it is a violation of people's rights to not tell them this before they take a job with you. They also deducted medical (dental and vision) costs from my check and never had the paperwork. Which means I never had benefits and today when they let me go- they tell me I will be refunded for those costs, and I have no insurance.

I am sure that there are consequences for deducting monies without signed forms in hand that I signed up. If they been filled out, I could have used the vision benefits or dental after they let me go. Instead they got one over me. Not too ethical for the Better Business Bureau.

They also give favors to certain reps at the company... separate leads and allowing them to sell accreditation for a lower costs than other reps. Allowing them to have an upper hand on making money. I could go on and on.

Their reason for letting me go... I wasn't the right fit. HR Manager said she seen me log in and put on some makeup at my desk. Powder and lipstick?  Prime example of them staring at you in the cameras. She would not have known that if she was not staring at me in the camera. Yet... people making their coffee and breakfast is okay before they start work. It was obvious this was personal. 

How about treating your employees with respect and giving them all equal opportunities, guys in the office making advances towards people and allowing your sales team to be at 45% of goal is okay?

The HR manager told me to sit down... that she was not done talking to me after releasing me... with her snide condescending tone. Sorry, but I am not a punching bag to be yelled at... and I will not be disrespected by anyone.

I am not sure who she thinks she is to treat people that way. Oh, and she also as a HR Manager has a plaque on her desk that says either No Whining or No Complaining. I thought HR was there to handle the good and the bad. Not at the BBB (Better Business Bureau.)

My thought is stay away... you will not last there. No one does. Either they quit because of the lack of money opportunity or they are fired. The exact reason the postings always say "Urgently Hiring." This is a Red Flag.

It is HIRE... FIRE in Marlborough.  If you have ethics or morals... my suggestion is to find another job. Of all places that was where I thought I could find that. Guess not. 

If you take a job there... keep looking. In the meantime... smile for the cameras - they watch your every move.

Firstly:  The BBB in it's mission & history is awesome.  Helping consumers not to get scammed is great.  Now the problem:
There is a huge US  over Them mentality in the Spokane office.  Us management vs Them "Business Consultant" (sales staff).
When I first interviewed I asked the earning potential of my position and was told the gentleman before me had earned 52K with bonuses.  When I was offered the Job and arrived the remuneration / bonuses had been changed..  Basically minimum plus bonuses.  I thought well I'll stick it out and work my way up... NO chance.  I earned the "Top Gun" award for most sales /cash in the door every month I was there.  But here is the problem the bonuses were nothing  $5.00 $10, $15,  ... but then you had to play the General manager Poker, to get your bonuses!  So if you didn't win you didn't get the bonuses you had sold to qualify for!!!  Is this even legal?!  
The Manager also brought in a Sale trainer... what a joke, a wanna be trying to write a book that gave us rehashed Zig Zigler.  One day he tried to get us to use what I felt were unacceptable pushy practices. We asked him to show us on some clients we were working with... It was the second call which is usually the close.  We gave him 11 clients between us and I watched him blow all elleven. He even had people hang up on him.  We were then supposed to use this system... it was a fail.  
We used to congratulate a co worker when they got a sale to keep moral up, he and the  Management then instituted new rules... you weren't allowed to congratulate a coworker on a sale until they had two for the day.  
So first we make you gamble for your bonuses, then we moderate your first ammendment!
Remind you I performed every month.. 
There are essentially three segments, the CEO,GM,Investigations, and PR  have it good, the level down are the People who answer the phones and help the senior citizens calling about a scam etc..they're great.. and need to be recognized.  Then there are the lowly "Business Consultants"  That bring in the money... they are treated and paid at about the same descriptor!
The thing is the management came from Bank of America after working through the toxic loans season and possibly brought some of those attitudes with them.  
The BBB is subject to a board made of local businesses, it would be nice if the "Board'  WOULD ACTUALLY LOOK AT HOW THINGS ARE RAN.

The BBB Northwest + Pacific is the largest Better Business Bureau in the United States, but the organization works hard to avoid the big-corporation atmosphere. Most employees are very grateful for the opportunity to work here. Coworkers are genuinely friendly towards each other, and the company encourages us to express our appreciation for a job well done. Bonus: They pay us for 40 hours a week, but we're actually only scheduled 37.5. We also have more paid holidays than virtually any other company out there, no joke.
Being in Business Development is a bit different from other departments though. The stress level can be quite tangible at times. The expectation is that a rep will make 80-100 outbound calls every day. The official policy is that we should call the leads assigned, and if we make enough calls the sales will be there. The reality is that the most successful reps spend time off the clock looking up companies that hopefully have not already been called every year for 3 years or more. You can definitely make a living doing it "by the book", but you won't be a top producer.
It's also not a job for anyone opposed to working from a script. The BBB has very specific standards and rules, so it does make sense that everyone needs to stick to the approved words.  
Overall, this is a job that can make you a lot of money if you're willing to make a lot of effort.
Advancement - harder from Business Development than other departments.

Working at the BBB, I found my calling in customer service. A typical day at work would include arriving around 8:15am every morning and getting to work on complaints and emails that came in after the previous work day. At 9am, our phone lines would open. I myself would handle upwards of 100 calls per day. I learned to multitask; answering phones while typing and operating programs on the computer and also while sometimes answering other employee's questions through instant message or email. I came up with new ways, other than how I was trained, to make my work easier and I passed those techniques onto my coworkers. I loved the work and being able to help businesses and consumers resolve issues. 
I believe the St. Louis BBB could use better management skills. They fired employees we needed and explained this was because our statistics showed we didn't need them. After these employees were gone, it caused extreme stress on the rest of us that management failed to see and resolve in a timely fashion. They seemed to be more concerned in saving a few extra dollars and taking in more revenue. 
There also seemed to be a conflict in interest taking place as management had family employed and held relationships with employees. This caused us to have employees that were not fit for the job, but able to keep it to make sure their relationships ran smoothly. 
There were plenty of opportunities for advancement and great benefits.

While at first glance it seems like there is room for flexibility and job advancement, you will quickly find this is not the case. While BBB hires amazing staff, management crushes anything positive about working here. Although the slogain " Start with Trust" is part of the brand, this does not go for the employee. Unless you enjoy being micromanaged, given unrealistic expectations, put down for providing feedback or straight up ignored, I would not recommend working here. Because everything is monitored to the extreme (tracking your car, cell phone, even if you have or haven't responded to an email), unfortunately the morale is so poor because you feel like you can't do anything correctly. There are no trainings or opportunities for professional development, no interest other than at face value to create a truly positive workplace, and also a zero negotiation policy when it comes to raises. There is also a lot of unprofessionalism because of management whether that be contacting you through personal social media accounts, over sharing personal life issues, or oscillating expectations which leads to setting you up for failure or hardship within the job. As most job seekers are aware, people leave bad management, not bad jobs. This rings true when reflecting on my past experience.

The mid level management was incredible to work under. I found my direct supervisor to be supportive, knowledgeable and approachable at all times. I found upper management did not share the same management style, which was disappointing. The compensation, and bonus structure for the sales team is far better than the average sales commissions. I enjoyed having paid time off, sick time, excellent health benefits (including dental and vision), and a pension as well. One downfall was the lack of paid holidays for the sales team but aside from that, I feel that the BBB was more than fair when it came to compensation and benefits. The culture at BBB is very typical of any place. Some toxicity but mostly a great bunch of people to work with. They are very good at team building events, they celebrate everyone's birthdays, and do fun things for random holidays throughout the year which makes is more of family. I am thankful to say that I was able to learn  a lot while working there because my supervisor always worked hard to support and develop every member of the team. I was able to use the skills I had to help others on the team while having a great group of sales people to help me learn new methods. Overall it can be a great place to work. No more or less drama than anywhere else and depending on your department the management is excellent as well.

I have been handling complaints for 22 years at the BBB, it takes extreme patience and compassion toward the consumer and business.
A typical day is to work what is called a tickler this shows all of your complaints and what step they are in at the time to know what the next procedure is. I usually have between 150 and 200 complaints  n my tickler.
There is always new complaints to work which are done first so they go out the same day. I make phone calls to both the consumer and business when needed to move the complaint along.The ideal timeline to close a complaint is 30days but there are always situations that don't always allow this.
The hardest part of the job is when either consumer or company is not happy with a closure and trying to explain why the complaint was closed that way.
My most enjoyable part of my work is when I can close a complaint as Resolved and everyone is happy. I also try to have a good relationship with both consumer and company and have found that if you smile when on the phone and tell your self to have a positive attitude, this goes a long ways to having a good day.
Every complaint is a new experience  and I do learn about the companies and how they conduct business when confronted with the negative.

I am HAPPY to be part of such an amazing staff and letting potential employees know that we ARE AMAZING is my goal! If you must work to make a living, why not make sure you are part of a company that cares and staff members that make your day great. At BBB we truly care about each other, and EVERYONE is willing to help you out with any issue or question you might have.  I am a Business Development Representative, my job duties include contacting Business Owners, finding out more about their company, making sure we have accurate/up-to-date information,  explaining BBB what we do, who we are and possibly inviting Business Owner to apply for Accreditation. My position is a sales position and does come with daily/weekly/monthly goals that need to be met. I can succeed because of the amazing team we have. Like, with any sales job, there are daily metrics to be hit, which help us all succeed, they are realistic goals and if you have an "off day" you have a management and co-worker support team helping you to better yourself and your techniques so that the next day WILL be a success!  AND PLEASE NOTE: We have FABULOUS benefits available to us! You also get your Birthday Off, WITH PAY!!

Coming into this role with  a few years of sales experience under my belt, I expected a sales team environment with a proven process and room to grow. Unfortunately, that wasn’t the case.

The BBB sales position is entirely driven by cold calling—there’s no real sales strategy, no marketing support, and certainly no true sales management. You're dialing 50 to 80 businesses a day, often just hoping someone can spare $50 a month. It’s quantity over quality, and the expectation is to push through objections rather than solve real business problems.

What’s more frustrating is the level of micromanagement. Every part of your day is monitored, yet there’s no real coaching or development. Sales scripts felt outdated and, frankly, stretch the truth in ways that made me uncomfortable. It’s not "solution" selling—it’s transactional telemarketing.

If you’re starting your career and just want to get a feel for what cold calling is like, this might be a place to start. (do you really want to be in telemarketing?) If you’re an experienced salesperson looking to develop customer relationships, a modern sales process, or opportunities to advance—this isn’t it.  

This role reminded me what kind of sales environment I don’t want to be in, and why I left.

There were many positive aspects of working at the Better Business Bureau of Southern Colorado.  My position offered many opportunities to learn different aspects of the BBB.
I enjoyed working with the public and assisting them in whatever the issue was, including scam alerts, identity theft and senior fraud.

Management was very involved in the workplace environment and gave their feedback on a regular basis.

The most difficult part of my job was learning of the senior fraud cases and the huge loss of money many of the seniors experienced in different and continual scams aimed at the elderly.

The most enjoyable part of my job as Program Manager was that I created and implemented the Savvy Teens Program,  in which I would conduct presentations at different locations in Colorado. These presentations included educating primarily the youth of military men and women.  I also enjoyed assisting and witnessing a positive outcome in a mediation or arbitration.

Top Job Titles	Average Salary
Inside sales representative 16 salaries reported	$60,444 per year
Customer relations representative 15 salaries reported	$68,633 per year
Business development representative 3 salaries reported	$68,250 per year
Business 5 salaries reported	$17.90 per hour
Business development consultant 4 salaries reported	$76,500 per year

Working at Better Business Bureau: Company Overview and Reviews

Better Business Bureau

Better Business Bureau Ratings

Popular jobs at Better Business Bureau

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected