home solutions advisor

loan consultant

loan officer

development associate

sales manager

Better.com

I was part of the most recent layoffs but still trying to be honest. I really enjoyed my job in Enablement, I HATED closing. As a closing expert, no amount of work was ever enough. The harder you work, the more responsibility they give you with no additional pay. I cried to my manager more than once and the work load was not reduced, I was simply told to take the day off, as if the same amount of work wouldn't be waiting for me the next day. The bonus structure used to almost make it worth it, but it was restructured after I moved into a new department so I cannot speak to whether it's still worth it. The benefits are fantastic though. Some of the best I've ever had.

The CEO is an actual monster. One of the most unapologetically hateful people I've ever seen running a company. 

If you can land a role that is not customer facing or based on volume of work done, I would say it's fine. If you're looking into working on actual loans, I would not recommend this company.

During my time at Better Mortgage, There are some positives and negatives. Being  an experience Loan Officer, I would’ve stayed at my previous employer had I known what I know now. My role is basically an assistant to a Loan Officer and that’s not how my role was explained to me during recruiting. 

Pros: unlimited PTO, employee stock program, friendly people

Cons: the room of advancement isn’t there anymore. I was promised to advance from my current position to Home Advisor within 3 months and no manager knows the process of promoting somebody. I was also promised there was going to be lots of lateral and upwards and training opportunities to go into Underwriting / Management and there hasn’t been any talk about this since the layoffs last year. It’s currently looking like most people will not be getting promoted and learning a different skill anytime soon as we were promised. 
Lastly, they have Home Advisors (LO) who are greatly inexperienced and have no idea how to solve problems. Myself being an assistance to the Home Advisor has become frustrated since Loan Officers are supposed to be more experienced but they can’t solve simple problems or know any information on FNMA guidelines. 

Ever since the infamous zoom layoff our CEO conducted in December 2021, the culture has shifted drastically. It used to be so much fun to work for this company, and you really felt like you were doing something and going somewhere in your career. I had the opportunity to work in office when that was still a thing and there was always something to show how much they appreciated us - catered lunch, snacks, drinks, various company sponsored events. Don’t get me wrong, there are still a ton of great benefits to working for Better, but when you put that up against a culture of fear, stress about job security, and general toxicity, I don’t think it’s worth it. I had friends who previously considered applying and chose different paths instead…in the beginning they were all so jealous of how amazing Better seemed, now they’re just glad they dodged the bullet. It’s sad how hard the company seems to be falling. Definitely not a flight I’d recommend anyone else get on. 

I've been with Better for about 2 months now and I think it's a very unique place to work, even within the fast paced NYC startup ecosystem.

First off, the business opportunity is massive.  The company is growing >200% annually, and gotten to a fairly large scale with profitable unit economics - but still has a lot of room to run in the mortgage space let alone the rest of the home buying/owning lifecycle.

You can feel good about your work here.  You're helping average Americans save a lot of money and navigate a stressful time in their life.  

This is an inclusive work environment whether you are a love of pugs, or a POC, you can be yourself.

There are very attractive areas to grow with the company given the fast growth.  There are people who've been promoted 2x in their first 6 months.

My one caution is that you need to be ok with lots of changing priorities, an environment of high achievers, and the uncertainties of a startup.  If you like working in a large financial institution, this is not for you.


My time at Better Mortgage Co was unfortunately marked by a truly disappointing and disheartening experience. The company's promises of innovation and a supportive environment were far from the reality I encountered.

Communication breakdowns were rampant, with little transparency about company changes and expectations. The lack of proper training left me feeling ill-equipped to handle tasks, which resulted in undue stress and frustration. Moreover, the emphasis on customer-centricity seemed hollow, as the company often prioritized cutting corners over providing genuine assistance to clients.

Work-life balance was a distant dream, as the constant pressure to meet unrealistic targets overshadowed personal well-being. The toxic atmosphere, fueled by internal politics, made it difficult to collaborate effectively with colleagues.

In hindsight, my time at Better Mortgage Co was a regrettable ordeal. The mismatch between the company's promises and the actual working conditions created an environment of disillusionment and discontent.

I made a tough decision to leave a very stable company in 2021 to join Better. A year later I was laid off. I found out I was laid off by seeing severance pay in my bank account before even being laid off. I then showed up for work on 3/8/22 and was warned that I should work or they will take back the severance pay. Confusingly, I worked then suddenly at noon my laptop access was revoked. 

They never even informed me that I was laid off until very late Tue eve on 3/8/22, nearly a full 15 hours after getting paid severance pay. This company is a joke and was the worst career move I have ever made in my 23-year mortgage career. I should have never left my former company, but was heavily recruited to Better as they praised the culture.

The only culture at Better is the execs inspire by fear and lack of transparency. They are greedy and pay themselves astronomical bonuses while the company continues to sink. They also curse and yell at you on Zoom calls. What a joke.

Do yourself a favor and never work with Better and if you’re still employed there, leave NOW. 

Better as a place to work has changed in the last 4 months and are currently in the squid games of layoffs with 3.5 rounds (one was volunteer) already taking place which were all executed poorly (made national news!). No person is safe, so it makes it a very stressful environment. Better also tries to be transparent, but unfortunately, they fumbled a lot along the way that made an already stressful environment even more stressful. 

All said, the company is definitely going through an uncertain time (as with the whole industry), so its hard to judge the company moving forward. In the past when the market was good, the bonuses, perks, & morale were amazing. Now that the market is bad, Bonuses are non-existent, most perks have gone away, & morale is very low. Better tries their best to right the ship, but the leadership is failing. 

I started at this company in February right before COVID, weeks before mandatory work from home. The company is straight up taking advantage of its employees, not only due to the work from home situation, but because they hire people who they know are not going to stop working until the job is done, and dont stop throwing work on you until you are physically and mentally drowning. Since I started 6 months ago, someone on my team has quit every month since, sometimes more than one person each month. The culture is so toxic, there is no boundary for work/life balance. I've never felt so overwhelmed/anxious in my life before I started working here. But the pay is great and makes it all worth it at the end of the day!!!!!!! Actually, it doesn't. Avoid working here as much as you can.

Better offers incredible opportunities for advancement for many and is a place filled to the brim with exceptional talent and amazing people. I've met and worked alongside some of the most inspiring, humble, and hard-working colleagues throughout my tenure at Better. There are constant opportunities to grow oneself, especially if you advocate relentlessly (and sometimes it does take relentless self-advocacy) and seize opportunities as they come. Those who come to Better must be ready for the challenges that exist within its walls; those challenge can be rewarding, and they can also present many moments of frustration. Overall, despite the ambiguities and the drawbacks, Better can be a great career opportunity for those who are ready to grow, persist, and help make this company the best it can be.

I have been working at Better full-time (Less than a year)

Pros

The people I work with are absolutely fantastic. In the CA office, there is a close knit environment that kindles professional friendships and a comfortable place for questions and immediate help. No matter what position you hold, you will at some point work with our India team as well who are all extremely kind and eager to help. Everyone who is currently here wants to be here and it really shows. 

Cons

I wouldn’t exactly call this a con, but the office is definitely small so needless to say it needs to remain a drama free zone. This is avoided by heavily vetting each candidate that applies for a position and ensuring they will fit in properly with the staff.

Advice to Management

Keep it up! The incentives are great at keeping everyone on par to reach both personal and company goals.

Top Job Titles	Average Salary
Home solutions advisor 3 salaries reported	$53,333 per year
Loan consultant 10 salaries reported	$52,700 per year
Loan officer 6 salaries reported	$51,667 per year
Development associate 10 salaries reported	$52,400 per year
Sales manager 4 salaries reported	$107,000 per year

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