floor manager

event coordinator

manager

shift manager

entertainment manager

Big Air Trampoline Park

My first day on this job I got a skimpy training session. This was frustrating in due time because other managers would always call me out on the stuff I was doing wrong. During my orientation I gotten all these rules of things to not do, but there would be other coworkers breaking said rules. At a point I’ve asked one of my fellow coworkers about the rules I’ve been told and they responded with “they never told me those rules”. People who were newly hired had gotten the opportunity to work admissions, and got more hours than I had. Out of all the people I seen on the schedule I’ve gotten the least amount of hours. I have went countless times without going on a break I would have thought when clocking in it would show you your break time but NO! you would have to SEARCH for a manager and ask them if you can go on break, or hope a manager comes around to you, because at times you are not allowed to leave your spot. One time we were VERY short staffed and I’ve gotten moved to the front of the building while one of my ex colleagues was in the back of the building doing absolutely nothing beside jumping with friends, I’ve had people from the back asking me could I help them. Trying to find people to cover your shift is hard because they would decline it, or if you want to cover somebody’s shift it would always get declined by a manager. Overall if you decide to work here I hope you get the best experience because I didn’t.

Unless you suck up to the ones in charge, you are not budging (on promotion) and at risk to being written up. 
When managers take a lunch break they clock in early to eat in the office. While others aren’t allowed to eat on the clock. 
If you are sick and call out, best believe you will be written up.  Even if you are vomiting. That is unless you have a doctors note as proof. Which is pretty dumb since not everyone has money or time to go to a doctor just to get a note.
Don’t get me wrong some people are really cool there and nice but the bad weighs more. 
Sometimes they schedule workers for court monitors and bring them down to do parties. It makes it more difficult for the supervisors to give people breaks when they do that. 
It may be a fun place for guests but it’s not for workers.
Some people get fired for a lot of write ups while those who have good connections with a lot of write ups aren’t fired. 
If you are looking to get a job here, do yourself a favor and don’t. Unless you have connections! 
There are a lot of other things that can be said about this place. 
Honestly I’d rather work at McDonald’s than this place.

I loved everyone I worked with because we were all the same age. There were times I fell ill and they were really hostile about it. They treat it like it’s a full-time job you will be working all your life. Your first day there everyone is talking about how they’re going to quit. The management is honestly one of the worst and they are quick to point blame. Also a lot of the supervisors are fifteen which at that age you don’t really know how to handle stress or work with adults. They also cut you short on checks and never give you pay stubs when you ask. They work environment is dangerous and unsafe and when you ask for a cooperate office they tell you it doesn’t exist. The boss is the worst because he will honestly bully employees. He treats us like we’re trash. Honestly this man has his own parking spot labeled Tesla only. Also I know a girl who hosted his daughters birthday party and his mom was the only one to tip her ten dollars and they destroyed the place. They had a good fight and she didn’t get home till one am. I’ve had plenty of jobs and management drove me away from this one no matter how much I loved the people.

I can’t even begin to explain to you how abysmal the management is here. If you’re looking for a place with fair opportunities, absolutely do NOT come here. I know SEVERAL people who have been stuck in the same position for over a year and haven’t even been considered for a promotion/training for another position despite begging. Management doesn’t even take issues on court seriously, it’s almost as if it’s a joke to them. They absolutely play favorites and will only listen to you if they like you or think you’re funny (it’s really obvious to see, please try harder). I can at least say that most of the court monitors are ok, maybe a bit stand off-ish at times, but granted there’s a lot of awkward teenagers.  However I don’t like hearing that I am entirely disposable during a team meeting by management. If you want your work to be at least appreciated, and especially if you wanna be heard when there’s an issue, do not come here. I’ve worked here long enough to know what I am talking about. 

Unclear instructions/rules for booking parties. Inconsistency in the website, confirmation email, and written rules of booking events. System for booking parties is so flawed it sends the wrong information to guests. Employees who train have no idea what they are supposed to be doing and the correct rules and policies. Too casual of a work environment, no one takes their job seriously. General Manager is never in store to ask questions, doesn’t reply to text or calls and never has time for a meeting. Assistant manager is too casual, doesn’t know answers to questions. Too much gossip in the work space makes you uncomfortable. Employees are vulgar, and have inappropriate conversations in the workplace. Employees FaceTime constantly through out the whole shift. Overall terrible experience working for Big Air. The management needs to be more organized, or needs to get fired. 

I would love for some of the things I stated to improve . When things improve that’s when big air will be a better place and environment , I don’t think the managers care about what we have going on in our personal life’s , they are quick to write someone up or fire and punish them. If we don’t show up
For a shift after we explained a good reason for not coming in and no one can cover our shift and it’s clear that we can’t come in , they will deduct $20 out of our paycheck , they don’t state anything about our pay stubs , and I feel as if my money is being cut short and played with .. and we don’t get breaks on Sunday’s ...

My job consisted of making sure the employees were doing the job correctly, running breaks, and helping out at admissions when needed.  Workplace culture was horrible.  The staff did not respect the managers.  I could see why because the leads and managers were not old enough to hold a position of power.  The most enjoyable part of the job was clocking out at the end of the shift.  Management had their favorites and would put people who were a couple to work the same shift.  This was a horrible move because these employees would not do anything.  The only thing I liked was getting a break after standing on my feet for 6+ hours of doing continuous laps around the place.

I'm not going to sugar coat it, this job was not it. It was fun at the start but then there was a lack of overall improvement, management was not nice as far as they appeared they would say one thing then be messy, there wasn't room to advance at all in the job, there were people working for a while putting in so much dedication and would not get a second look. for the amount paid it was not worth the work you would put in. I now work at a job that really focuses on efficient teamwork, overall everyone is mature all around and pays absolutely great. For 16 years olds and people starting on first job this is a perfect job other than that I don't recommend wasting the time.

Big Air is a fun environment to work in. When I first came everyone was very welcoming and inviting. I would say this is a good first job for young teens such as 15/16. They respect availabilities & time off most of the time and is very flexible for outside life.  The pay is VERY LOW and is not worth the half of all responsibilities and situations you have to deal with. While raises are put in place, they are limited. Management is fairly poor but can be good at certain times or when someone higher up is in the building. If the pay was higher and management stepped up a bit more this company would get a 5 star.

At Big Air, I noticed an exponential increase of replacing management and employment with no progress shown. The company under appreciate employees and the value of them. The pay starts at $8/hr. and management claims that there will be raises given per 6 month period ($0.50/hr. increase), which is not fulfilled. After working there for 1 1/2 years, I only received 8.50 per hour when I worked all positions including completing task that management was supposed to fulfill. Overall, this company does not value employees and does not pay overtime. I would work 45+ hours a week at times and never was paid time and a half.

Top Job Titles	Average Salary
Floor manager 3 salaries reported	$14.42 per hour
Event coordinator 12 salaries reported	$16.06 per hour
Manager 2 salaries reported	$18.00 per hour
Shift manager 6 salaries reported	$17.00 per hour
Entertainment manager 2 salaries reported	$17.00 per hour

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