sales professional

warehouse/driver

customer specialist

warehouse associate

sales associate

Big Sandy Superstore

You’ve heard the term people don’t quit jobs, they quit managers, right? Try working for a company that is “employee owned” (more in that later) and often time there isn’t any room for growth. The managers get away with anything. The regional managers are amazing but things that the store managers do are hidden. They fudge numbers so they don’t get in trouble by their uppers, and lie constantly about the success of the employees. When you are wanting help with certain things it is so hard to get. 

Also, the appliance manager sneezes into his hands often and doesn’t wash them. Numerous store employees have seen him go to the bathroom and not wash his hands before he comes out. But of course any employee is afraid to say anything because that is so bizarre sounding, it’s almost not believable. The managers only believe what they want. 

If there is a customer issue the manager has been known to say “just give this lady her money back and get rid of her” so no, you do not want to work for this company!! The training is for 2 months and you may get to shadow your manager for a total of 2 days then you’re thrown to the wolves. They need a manager takeover! 

As far as “employee owned” that means (I think) you get some type of money back when you leave the job after a certain amount of years? I seriously am guessing there because guess what? I worked there a total of 6 months and NEVER found out what that means. Shouldn’t I have learned that in training? Crazy huh? I could seriously go on and on and on! Please do not work for this company I am begging you.

Shifts at work consume majority of your day. Compensation is lacking, especially stepping into a managerial role. Department managers are expected to do a lot of things that should be delegated to other employees in the store, such as updating and maintaining merchandising and signage throughout the store. If department managers were on salary this wouldn't be an issue, but they commission just like sales reps. So time off the floor means that you are making draw and therefore will not bonus. 

Sales are relatively laid back, however there are many issues that arise that are out of your control. Delivery tend to damage items or not follow up with expectations such as set up and really leaves a bad customer experience, which is reflected on you. 

In store fraternizing is frowned upon yet the entire leadership of the company are married or relatives of one another and are many time under qualified for their positions. 

Most enjoyable part of the job is being able to sell in a rather laid back environment. 

Hardest part of the job is operating the outdated system and making sure that your orders are written correctly. Also dealing with customer issues that are delivery driven.

I don’t know where to even start. I worked for Big Sandy Superstore for 8 years. Started as a sales professional worked my way to sales manager, and then finally General manager of two locations. The first few years were good, and then the culture completely changed for the worst. Once the new President took over about 3 years ago it changed for the worst. He would preach one thing and then do the total opposite. Also he is a snake in sheep’s cclowthing! Most untrustworthy human ever, and is always trying to catch you up in something so he can make himself look good. Corporate greed is at an all time high, and because of that the employees benefits and pay were slashed. Also the GM turnover rate is out of control at this place  seems like they have a new GM every 6 months at each location  nobody can work for them if that tells you anything and has been going on for years like this  the demands they put into the store and individual sales people are unrealistic! From delivery mess ups 24/7 to damage product to housing yours sales if you make a mistake  stay far away from this place it is completely awful!

A typical day consists of greeting customers, having your manager tell you to stalk them whilst walking the sales floor, even if they insist their "just looking" or "not needing assistance." Pestering customers with the sale of the day that ends in "x" amount of hours or days. Basically HIGH pressure sales, and if that's not your selling style, then too bad. Management has zero power. Employees do as they please with minimal or no punishment enforced, ever. The workplace culture was depressing at best. The sales floor is composed of 30-50 something year old divorcees, and 20-30 something year old future divorcees. The hardest part of the job was feeling that I was actually helping customers by hounding them and stalking them like prey. The most enjoyable part of the job was goofing off, and joking around with the other members on the sales team.

Overall a terrible company to work for. Most of the people are great people but upper management is completely out of touch with people on the lower end of the company. Payroll is terrible about taking out federal taxes regardless of how you fill out your tax paperwork. If you do not sale enough of their service plan they require you to attend "service school" which means coming in on a Saturday morning at 8:30am without being paid. Will also put you on an unreasonable improvement plan when customer traffic will not meet the minimums you need to keep your job. Easily the worst company I have ever worked for. 

Big Sandy is a terrific company to work for.  They have great benefits and are employee owned.  The larger your salary and length of employment determine the value of your employee stock options.  Since they are a very profitable company the longer you are employed the more valuable your ownership.  There are many employees' who have worked for the company a long time that will be able to retire early as millionaires.  there is no such thing as a perfect work environment.  This company does its best to look out for their employees during a time in history where CEO's have become greedy and unconcerned their employees' don't earn enough to pay all their bills each month much less have a savings account.  Big Sandy is a family oriented company who wants their employee's to prosper with them.

With COVID going on, I am extremely high risk. The enforcement of policy was not always there. I ended up sick. Thankfully NOT COVID related, but enough for me to switch to something else where I have control over who I come in contact with. That being said this was such a great place to work in the short amount of time I was there. The management team was one that you don't typically see now days. They were right there with the rest of their people. I can't speak to all stores. Just the one I was at but if something needed done it was done. I worked front office which made it possible for me to see what went on in our store on multiple levels. 

It took about a month to be hired and driving around to different stores. On my first day they called and said I couldn't start. When I started weeks later, there was no computer/furniture training. A typical day at work for me was following people around and being a door greeter. I made no commissions. They promise big commissions and million dollar writers. The workplace culture is toxic because the employees there don't want any competition and are always fighting. The managers turn a blind eye to problems. . Please don't waste your time. The hardest part was they only wanted positive feedback nightly and wouldn't accept constructive criticism.

This company is a sweat shop environment for its employees and is a very depressing place to work!  One spends at least half of their time dealing with various customer service issues after a sale due to undelivered, damaged, defective or wrong product being delivered.  Also, there's no dedicated customer service department with trained employees to manage all the problems.  Because of this the sales staff has to spend an inordinate amount of time managing the issues instead of being able to focus on sales activities.  The company has experienced a very serious problem with employee turnover because of all these issues.  Not a fun place to work!  I wouldn't refer my worst enemy to either work or shop there!

Went above and beyond what I was asked... but was only ever a number- money to be made.
Management is a joke in its self- they claim to be “like family” but only if that means stabbing you in the back after becoming close enough to fool you. Wolves in sheep’s clothing. 
They will make promises of advancement, only to turn around- refuse to let you change positions- and continue to overload you with enough work for FOUR PEOPLE. 
Never expected the job to be easy- but when there is no clear laid out training, and the employees are expected to train new hires while trying to carry an unrealistic workload- it becomes too much.
If you care about your mental health, your time and your career - DO NOT work here.

Top Job Titles	Average Salary
Sales professional 1 salary reported	$65,000 per year
Warehouse/driver 6 salaries reported	$16.00 per hour
Customer specialist 2 salaries reported	$12.50 per hour
Warehouse associate 1 salary reported	$11.00 per hour
Sales associate 1 salary reported	$30,000 per year

Working at Big Sandy Superstore: Company Overview and Reviews

Big Sandy Superstore

Big Sandy Superstore Ratings

Popular jobs at Big Sandy Superstore

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected