collection agent

learning and development facilitator

collector

bilingual call center representative

benefits administrator

Bill Gosling Outsourcing

It's not for everybody, but I think this is a great place to work.  Management seems overworked, but want to help their teams and most are approachable.  Starting wage is around $13/hour.

They make it very clear that employees are needed to be on the phones working when scheduled.  If you are late or absent a lot, or are clowning with your friends, you will get called on it or even fired if it happens a lot.  But if you come to work and focus on your job everything is fine.

The same goes for commissions or bonus.  Lots of people complain about not getting commission and that they take it away for little things, but for me if you show up for work and do what they ask you to do you earn a decent monthly commission ($300-$700).

People are nice, but there can be lots of drama and they are big on security which can be annoying when everyone is stuck at the door trying to leave on lunch or end of day.

I've worked here for a long time, I started on the phones then moved into a floor support role and moved into other roles here as well. 
This is a big company, we have a ton of opportunities, departments, people and locations so not everyone will have the same experiences however I have been part of over a dozen departments with no regrets so far. The is a call centre so industry standard items like compliance, customer service, and metrics are always going to be there but the thing that sets Bill Gosling apart is the people themselves. I've had approximately 10 managers in about as many years through my different roles and I can confidently say at least 8 were good with the last 5 being strong advocates for me and my growth here. 

Gained more experience with working with the public and customer service. learned more about problem solving and being patient with members and people in general. I enjoyed working with my coworkers and immediate supervisor. Great working hours and overtime available when needed. Pay was not very good for an individual who is the head of the household. I was with the company for 3.5 years and enjoyed my time there, not because of the pay but because of the people I had the pleasure to work with. The hours were night shift which cleared my mornings to take care of business. This company no longer has a office in South Bend, IN. The newest location is in Phoenix AZ.  which is the reason I left company at the time. The home office is out of London, Canada.

What is the best part of working at the company?
The teammates you work with and being hybrid.

What is the most stressful part about working at the company?
The training is not organized, high turnover rate, management continously blame staff for short comings instead of evaluating themselves. When issues are being brought to management they are not being sincerely addressed. Systems are continously glinting or shutting down. The main issue is lack of efficient Leadership. 

What is the work environment and culture like at the company?
The work environment is hybrid which makes the job more sustainable.  The culture of the company ìs  more laid-back .

What is a typical day like for you at the company?
A typical day would be stressful and frustrating .

typical day includes being on back to back calls with 2 breaks and a lunch

i find it odd no team building exercises are done and follow up for calls from manager are only for those that perform less than the met requirements.

what i learned is that day software to perform duties isnt sufficient enough and constantly changing. 

Management is fine but favorites are in place.

hardest part is not being able to be honest with members/customers- or also providers which are people that we decide to work with for that customers behalf.

pay isnt that great due to expenses during job which means no 401k, no advancements, no vacation til being there for a year, paid time off is only thing offered but technically is sick time.

enjoyable part is being able to assist a member timely and effectively.

Been working at this job for a few now and it is a very easy and simple job to do.. I can actually say it is one of the easiest jobs to do. My ONLY COMPLAINTS ARE: The pay, and PTO time. You really never get days off. Have to work every other weekend. Plus to top everything off you have to work at least 6 months to just maybe get 1-2 days off and if you don’t use those days then they just disappear. You also have to work here a full year and sum just to actually get vacation days or even start to collect ANY PTO which I honestly think is some bulls**t. But I would say other than that this is a easy job. They only pay $13.50/hr … So if that pay is good enough for you then come aboard and P.S you only get paid twice a month. Once on the 15th and on the very last day of the month. So just let all of this sink in :)

BGO is a quick check that's easy but stressful. Aside from getting yelled at by multiple customers a day, it'a cool. The employees are great. They're Easy to talk to and enjoy for the 10 hours you're there a day. Management is very down to earth. Some days they aren't the friendliest but they're still human. The VP Jay that sits by the entrance isn't too nice. He isn't friendly. He barely speaks or smiles. He just doesn't give off good energy. Even witnesssd him embarrassing a girl on the production floor instead of quietly taking her in the office. No one likes his energy.

All employees from the bottom to the top are engaged and recognized regularly.  With fantastic amenities it makes it hard to be put in comparison with other call centers.  There’s a free gym on-site with more than enough equipment, a games room with multiple systems and tables to enjoy playing during breaks and a large cafeteria with TV’s, vending machines, lots of microwaves and chilled water fountains.  There are often activities for all which further builds relationships with some great people such as yoga, Mario cart tournaments, costume contests and sometimes you’ll even see a support dog in the office which is known to reduce stress and make other happy! Overall a wonderful atmosphere to be a part of daily.

This job was very misleading you can’t start working from home until 3mths after you start pay is $15 which in this day and age is low there is no vending machine in the building so your forced to buy food and drinks out or bring lunch bathroom is always a mess work space is to close together everyone is thrown in one small room with computers on a table no bonuses when you do collect this job was a waist of time they should be ashamed that they are giving people $15 of pay to work m-s with no extra nothing. So glad I left when I did there are far better opportunities out there this the bottom of the barrel in collections don’t even waist your time 

What is the best part of working at the company?
Bad culture, lazy upper management and leads. Made to feel stupid or like you've annoyed staff when asking for help

What is the most stressful part about working at the company?
The job and not adequate training or the back help

What is the work environment and culture like at the company?
Not encouraging,  motivating or fun

What is a typical day like for you at the company?
Long and stressful. Needing help and the ones who were floor agents would see you struggling or raising your hand and they'd continue to talk and ignore for as long as possible

Top Job Titles	Average Salary
Collection agent 6 salaries reported	$14.83 per hour
Learning and development facilitator 3 salaries reported	$19.23 per hour
Collector 3 salaries reported	$15.50 per hour
Bilingual call center representative 2 salaries reported	$15.00 per hour
Benefits administrator 2 salaries reported	$21.00 per hour

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