cashier

busser

line cook

crew member

shift leader

Bill Miller BBQ

(I apologize for the length of this review, but I feel that every word is necessary) If you're just starting to work and are looking for something to put on your resume, Bill Miller's is ok for a little bit. But beware. This place has a staggering amount of issues. All the tasks you will perform are easy, but the sheer amount of work you are given is ludicrous. The turnover rate of both mangers and general employees is very high. Scheduling is very inconsistent. They are not flexible with your schedule. Despite the fact that I wrote out my college schedule for them on multiple occasions, they would still schedule me to come in during my class time, and would berate me for showing up late or calling in due to tests or having to study. The management often pick favorites, and would generally favor female employees, which lead to an extremely unbalanced work load. Most female employees were allowed to leave at closing time, while the male employees were tasked with cleaning up and staying extremely late, and if they did linger around, they would clock out and sit in the dining room. Managers are very lazy, unprofessional, and hypocritical. They will lecture you if get caught chewing gum or checking the time on your phone, while on the other hand, they will frequently watch videos on facebook and snack while on the clock. They will gossip about employees and customers alike while they are supposed to be working. They don't allow bathroom breaks at all. Hard work doesn't pay off here, no matter your work ethic or how many positions you learn. They will never give you a raise, even if you ask. Shifts are long and exhausting, and depending on how busy you are, don't allow breaks, despite the fact that company policy states that you allowed a break if you work a shift longer than six hours. The work environment is fast paced and hostile. If someone calls in you will be expected to do their job as well as yours, and they'll expect it all to be done in the blink of an eye. Employees are lazy and not helpful and will frequently attempt to get you to do their job for them. You won't be treated like a person here, more like a slab of meat only there to perform tasks. If you feel like being disrespected, and value your life and sanity for only $10.00 an hour, then look no further than Bill Miller BBQ. If you're a sane person, just get the experience you need and get out while you still can.

I came to Bill Miller's right after college with no management experience. They have a very detailed training program which was very benificial. I learned alot, what to do and what not to do. Typical work days are over 12 hours long. It is a Quick Service restaurant so all day long I hustle to push service. Often times I am the only manager on duty from opening to close. Everyday fresh food is delivered. I have to do cashier auditing, answer phones, send breaks etc. There is a specific way to manage the store with a set schedule of times. As long as it is followed verbatim the peak hours go smoothly. The company has several policies which are strictly enforced. Some policies can be counterproductive and upper-management is not open to new ideas/improvement. The company is a very aggressive work environment and upper-management expects all of the managers to manage with the exact same style. There is no time to take a break because a manager is always needed on the floor and there are so many minuscule policies to be followed and enforced. There is a constant angst that upper-management will show up and nit-pick the slightest thing wrong, which they often do, instead of praising positive aspects and focusing on customer service. The most important thing I have learned is how to effectively manage. I have seen the aggressiveness and learned to turn it into assertive management, which generates a much better outcome. I have learned how to manage my time, and prioritize duties throughout the day. I also was able to enhance my customer service skills by handling and resolving complaitns. The hardest part of the job, in addition to long hours, is the negative pressure received from upper management to do everything a very specific way. It is almost as if everyone has to dot the "i" and cross the "t" the same way. I did not feel as if I could be myself and manage in a way that best suited me. Part of the pay, was commission from profit. I liked this part because I could closely monitor food costs by managing wastes and watching the commissary food orders. I also was able to manage the labor costs which in reutrn made for a larger profit margin. I liked being able to control part of my check.

Bill Miller does a great job at being what it wants to be. My experience of working with Bill Miller is: INTEGRITY & HONESTY. These are its virtues. Those are really important at the restaurant I work at. Customers are placed as very important, but this chain (as far as I know) does not schmooze its customers so much as focus on the actual deliver and quality of their product. Bill Miller management expects a lot of you, but in my experience, a lot is expected of them as well. It is helpful if you work there to keep this in mind. The downside is that sometimes because of the fast-paced and high pressure nature of this work, personal tension can arise and that can make working at Bill Miller unpleasant or challenging at times. Further, sometimes it is hard to fairly judge the performance of anyone's work, but the managers are expected to do this constantly and to try to strongly implement the cliche philosophy: "You are only as strong is your weakest link"... and Bill Miller wants to keep its weakest link quite strong. Sometimes in an attempt to get people to have "integrity," the higher-ups can be overly-critical out of fear of being disliked or of being wrong. Generally they are just hard on themselves, however. Of course, dramatic business model aside, when a solid Bill Miller crew is working together, they are more free to have some fun and are generally very perceptive, intelligent and hard-working folk whom I have learned immensely from. They also got a sense of humor. I have truly benefited on a personal level from working at Bill Miller. The best part is that management really does appreciate if you work hard, and if you're good, you WILL be rewarded.

Bill Miller BBQ is a very popular fast food barbeque joint all around Southeast Texas, it's the longest job I've ever worked at. As I stated before all my life, I've worked in the food industry and I've always enjoyed the regular's I see every weekend I go in the morning's to open at 5am or 6am depending on the days. 
We're usually super busy once we open on Friday's and Saturday's. 
I've worked at Bill Miller's for 3 years and a few months now. I enjoy working with the people I work with, most of them are literally like family to me. Most of them are the ones I've been working with since I started at Bill Miller. 
Once we're busy, it's not even a scare, it's more of a rush since it really does make time go by super fast and it's just a challenging job since people really enjoy our breakfast tacos early in the morning. But we're an amazing morning crew, we're always on task, always on things. Getting orders out, getting stuff done. We do try our best being on top and having a gain after breakfast is over. I'm usually on cashier either on dining (inside register), walk up(to go register), or drive thru. I'm constantly always interacting with others and I really do enjoy it. Every weekend I attend my shifts, I constantly learn new things such as cutting brisket, helping out mistake orders with customers, learning how to handle situations that involve upset customers, I mean there's just always something new to learn at Bill Miller Bbq.

Im my experience working at Bill Miller's the managers have always expressed poor management skills and attitude when conflict arose and simply would blame others for any situation in particularly.
 Managers become two faced when faced with a escalating situation which they never de-escalate and would contradict themselves when spoken to in private.
 Higher management would rarely involve themselves in these matters except when pressed with near legal action against the company as to avoid getting the owner involved as they treat their employees even more poorly than the managers because some of the Miller family are hostile and racist.
Sadly there is a culture in base management that pushes the idea that managers are always right even when blatantly wrong.
Respect is never on the any manager's agenda, even at a base level of human interaction but when someone openly asks for the adequate respect they are met with personal matters from the manager's lives as if they have it worse than the basic employees, who don't even get paid nearly as much or even close to.
Even worse is that they have their own health inspector that only tells them to do things differently but gives them an A+ when they are actually a C or lower rating.

It is very fast pace. To the point that if you are still slow within a week or 2 then they start to get frustrated with you. Pro is that if you are good then they will give you hours. Pro: If you work extra hard then you probably would get a raise within 6 months to a year. Pro: You get 9 tardies, call ins, and 1 no call no show (there's other stuff but I forgot.) Con is people always call in. Morning is working with adults and Night is working with teenagers. Con: The managers need more communication with each other and a little more professionalism. But either than that they are nice to work with. (Ps stress levels are through the roof because it does not matter if you were right about something, the customer is always right.) Customers are stuck up because they know they can be disrespectful and yell at you with no consequences. The managers can't and will not back you up because they have high probability of getting condemn by higher ups or by the owners. It's kind of says in their rule book they have to make the customers happy no matter what. Also they are not allowed to kick out anyone especially if they make s*xual comments or make small gestures of it. They have to physically touch you to do something about it and even that they're a bit iffy about kicking them out. This is for parents; Don't let your teenagers work here. They will not be treated well and the pay is not worth it

Bill Miller Bar-B-Q is a great place to start a work history with. Most of the operations store members are young adults who are starting out in the workforce. With the training of Bill Miller Bar-B-Q, you will be sufficiently experienced to take on other careers that specialize in the fast food industry. Previously, your role at BMB depended on your gender, now more and more stores are allowing for a worker to perform all roles (from washing dishes to making the food to cashiering). The typical day includes being assigned your work area for the shift, then preparing your area and getting ready for the next rush of customers. After the rush, you will need to clean your area and/or prepare for the end of the shift. I have personally learned many skills from BMB and it has helped me grow as a person and an employee. The management at BMB has always been amazing, in my opinion. They offer multiple management positions, each position their own take on the business. At times, it can seem daunting as they may have conflicting views on operating the store. The workplace culture consists of mostly young adults dealing with customers of all types.

Maybe at the stores it’s different but, at the commissary it’s horrible. They expect you to go above and beyond while the person next to you, who’s been there longer or who’s been there more than 6 months, is able to get away with doing the bare minimum or less. You have to argue your case with management that you need to take your vacation hours when you need or want to. If you need to leave early because of your kids then they give you a hard time. The managers will talk about you to other employees which is very unprofessional. They can’t keep people because the work is not worth dealing with horrible management. You have a 30 minute lunch break and the closes location to eat at after 2 pm is by the Alamodome and you have to park by highway 35 which is about 5-10 minutes away depending on how fast you walk. During Fiesta, they make you find parking somewhere else or you have to pay for parking. They give out $5 gift cards sometimes to cover your employee meal. Any gift card they give is always to Bill Miller’s. You have to ask for your raises because they won’t give it to you unless you remind them you work hard for it. Overall my experience was negative. If you feel like it’ll be different for you then by all means don’t let this review change your view.  

A typical day would require you to be alert at all times. You have to rush to clock in because a second late and you will be called into the office. Once I clocked in I was already on the move. I had to catch up cleaning dishes and putting them in order so the other employees can find them. When we were low on chicken they would call me to fry more. I would clean my hands, batter and flour the chicken, and the fry it in less than 5 minutes. If i worked at night I had to to clean all the dishes, clean the friers, and wipe down all the tables before 11'o clock. My managers were very strict and didnt not want to have any kind of relationship with us. Not a personal choice just company rules. I learned the concept of working for your money and getting a education is important. My co-worker I was only able to talk to them outside of work but sometime for a minute or two I would be able to ask them how their day was going. The hardest part of my day was not finding the time for personal uses because sometimes i will be so busy i would forget i need to use the bathroom. The most enjoyable part of the job was after work relating and bonding with the same working group of people.

A typical day at work would be to review the store's business and access what needs to be done for that day. Review the team that is present and goals for the team to achieve. Overlook the entire store ensuring service and sales are running at its best. I've learned to be a strong leader and to overlook the entire store as if I owned the business myself. Be passionate and understanding and to never give up. Management skills were always a test. How you worked and managed the store was always a reflection on yourself. Being a strong leader was an absolute must. My team had always been such a successful team. As the majority of them grew with the company and became managers themselves. The hardest part of the job was crucial weather circumstances and still managing your store in a successful outcome. The most enjoyable part of the job was meeting new customers and hearing such positive feedback on our business. Training new members and watching them grow with the company.

Top Job Titles	Average Salary
Cashier 4 salaries reported	$14.75 per hour
Busser 6 salaries reported	$12.25 per hour
Line cook 3 salaries reported	$13.33 per hour
Crew member 3 salaries reported	$13.67 per hour
Shift leader 4 salaries reported	$16.88 per hour

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