supervisor

assistant manager

store manager

sales associate

retail sales associate

Billabong

Billabong has a lot to offer to an employee weather applying for a sales associate position or a store manager position. There is open communication with all of your managers and associates. You have the opportunity to have copious amounts of face time with your supervisors which allows you to build strong relationships with them. What you put in at Billabong you get back. If you work hard then you get rewarded. As being part of the management team, I prided myself and my team on having to ability to positively change, and impact our employees lives, both in and outside of work. There are many lessons to be learned and the management here genuinely cared about there staff. My work day consisted of setting up game plans on how to boost sales and metrics for the shift, having a pre-shift meeting with the staff, observing and coaching on the sales floor, increasing profit results, developing and training the staff, merchandising the store, ensuring all operations and register procedures were done correctly, and most importantly, all customers were recieving world class customer service from our sales staff. I learned how to manage, communicate, sell, provide customer service, accountability, how to write schedules, develop, train, hire, recruit, speak about my business in a professional setting and many other important skills at Billabong. I wouldn't say there was anything very extremely difficult about the job, but for a new manager going to Billabong, the hardest thing they would have to learn is how to become as sales driven as the company wants you to be, and how fast pace it can be at times. I am extremely sales driven so this was not a huge challenge for me, and I worked their highest volume store, so I learned time management very well. There is also a lot of room for growth, and the majority of the people that work there are awesome.

Typical day at Billabong consists of sales, customer service and maintaining store standards. Staying busy even when sales are slow is also key. Retail can be high energy and super busy as well as super slow. As a supervisor I am responsible for helping the sales associates with sales and also tasks to keep busy. I am also in charge of the daily operations such as opening/closing the store and handling returns and exchanges, I've learned so much at Billabong from perfecting my sales skills to also how to work with all kinds of people who have different personalities and backgrounds. At billabong we work as a team, learning from each other is key. Since I have worked at Billabong the management has changed a few times. Every manager is different on how they manage the store. Being able to adapt to the changes has showed me how I would like to manage, if that day does come. Each manager I have had has taught me something different. My co-workers are some of the best people I know. When you work along side people everyday you form a special bond, almost like family. I think the hardest part of my job is the sales side of it. Not that I am bad at sales but sales in general are difficult. Having to reach a goal every day and also every week when you are in the slow season is hard. The most enjoyable part of the job is when you do make those sales. Helping someone buy a gift for a family member or a friend, or helping them pick out a t-shirt as a souvenir is very rewarding.

Major communication problems with management. I was hired as a designer and did almost no design. Ended up a tech pack minion flinging junk product that barely hit vendor minimums with next to zero margins (probably negative). It was depressing. Nothing drives brand value down more than when you redevelop a fuscia pink vneck tee that sold well in swampland florida from 2002. But "no, we don't want to hear your design opinions, just put your head down and do what I say". It was the last thing the business needed during it's already scary position. There were a few bad seeds that were able to advance on the totem pole who have no business being in leadership roles. Stuff started to go especially south during a bunch of fun layoff rounds, so I escaped before watching all my friends and co-workers get the ax. Not fun. 

For surf company, there's not a whole lot of "surf" going on. Beige cubical offices and a drab Irvine florescent glow. The best part of my day was leaving that place only to sit in traffic for 45 mins to go anywhere.

Now Billabong is owned by Board Riders, we'll see how that goes.

A typical day will start by dusting floors and shelves for a successful opening of the store. All sales associates will then be directed to their specific section throughout the store in order for all customers to be reached easily and effectively. It is mandatory to approach all customers with a greeting and non business conversation immediately entering the store. 

Most of our customers are tourists, which make the conversations interesting and fun. At times customers will spend hours in the store shopping while talking to us.  

Our management is great! Although we are all around the same age we have managed to keep the environment drama free which is enjoyable for everyone. 

Late nights mights be the hardest part about this job. Our store usually closes around midnight but cleaning and folding clothes usually takes a couple of hours to complete. 

 All of my co-workers and customers have made this job enjoyable. I have met so many amazing people from all around the world.

Every day within the Billabong establishment was full of positive energy and gave me a sense of being ready to work hard. Unlike most people whose day only gets worse at the very moment of stepping over the threshold and into their workplace, my day actually got brighter. My co-workers were more than willing to accompany the "new kid" on the team with anything I needed to learn the flow of their team. My manager taught me through her actions that there is a way to be friendly but also in charge and responsible. The hardest part of the job for me was learning the many different materials and code numbers but in its due time, it all became second nature with dedication and persistence. 
I took a lot of knowledge and gained great work experience upon leaving. My skills in customer service felt as if they were polished and shined by Billabong. My co-workers were amazing at their craft of sales and I was constantly motivated by their work ethic.

When i first started my shift i will count my register and make sure the beginning balance was correct. Secondly, i went upstairs and switch registers and take the following customers. My job was to make sure that every customer walked out the store happy and satisfied. During the day i made sure every cashier was doing their job properly. At the end of the i made sure every cashier cleans their section and i had to balance out the deposit that was made through out the day. My coworkers were very fun to work with and be around. Management was pretty good, they always understood and listened to their employees. My job wasnt hard at all, it was pretty easy, i just dealt with alot of money at times, which i was used too already after 7 years and to supervise the employees to make sure the day went smooth. The only hard part was parting ways with the store after they closed down, it was bitter sweet. I enjoyed working at Billabong Time Square.

After I clock in, I go to my manager on duty and ask about the day(how foot traffic has been, what our store total is at the moment, what needs to be done). I try to keep the store clean as possible, but always put my customers first. At Billabong we believe we should have a good relationship with our customers and make them feel comfortable and we are always there to help them. So our customers are always our priority. On slow days, we refold, restock, and clean. I work with our stock manager a lot of the time to help get new shipment onto the floor and refill our current product also. I'd say my favorite part of my job is working on new shipment because there's always something new to be put onto the floor, and finding a spot for things can be tough sometimes, so I like the think of new ways to have our product merchandised.

This specific location is owned by a guy and his family In Fort Lauderdale. So it’s not corporate run, they run things a little differently. There is no competitive pay, which was hard to wrap my head around why we had goals set for that week if we didn’t enforce them. You have to be a people person, they want above and beyond which I wasn’t able to attend to their needs. 
The only thing that is weird is how their is a “wait period” before being able to run the register. Until deemed worthy of your people skills and product knowledge (which is learned not taught), then can you man the register. Still baffled by that, I wanted to “move up” in layman’s terms quite fast since knowing register is normally taught a week after you’ve been working in any retail store. But it was fun for what’s it’s worth. As far as I know I don’t think their were any benefits for working full time 

A typical day at Billabong would be welcoming customers, helping them out with desired items and questions. replenishing our products as it daily gets out line due to our busy environment. I've Sharpened my Customer service skills working here because of the different accents and backgrounds of customers that come in. Our Management was Awesome and Professionally laid back. My Co-Workers became more then just Co-Workers as we all would hangout on our spare time. There wasn't really anything hard about this Job as everything was pretty easy and understood. The enjoyable part of this job was that I got to meet alot of fun and cultured people with accents from around the world as billabong is on a Tourist attraction street in Maui.

Daily walk-troughs to make sure full is stock.
Developed A control display and use to make sure that the store has all its shoe displays displayed.
fill floor and have biweekly calls with the company's buyer and assists Shoe Sales Representatives during visits to the store.
The hardest part of the job of the job the miscommunication. Teamwork is important not me as an individual but the entire team. it helps work flow and environment. The more suitable the environment is for everyone better tasks get done and everyone works at a faster pace.
The enjoyable part of my job is when the team achieves all its tasks and to know that we have each others back.

Top Job Titles	Average Salary
Supervisor 1 salary reported	$19.00 per hour
Assistant manager 2 salaries reported	$19.25 per hour
Store manager 1 salary reported	$25.50 per hour
Sales associate 1 salary reported	$13.50 per hour
Retail sales associate 1 salary reported	$16.00 per hour

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