operations associate

mechanic

maintenance specialist

driver

senior operations associate

Bird Rides Inc.

It is very competitive and fun. I spend about an hour to two hours collecting the scooters, bringing them home, and charging them. Nesting or servicing is a different story. I must get them out from the hours of 2am and 4am everyday ON FOOT and they do not cater to this aspect of the job at all. The app is EXTREMELY poor and malfunctions pretty much daily. So the nests that do open to serve them rarely come up -and contacting customer support is worse than extremely poor, almost at a complete nil. Takes 24 hours or more for some of the most simple to the most important issues that need to be solved. And by then they can flag you from THE COMPANY'S LACK OF PROMPT RESPONSE AND CARE FOR THEIR WORKERS/CHARGERS.

I have learned the streets of the new city I moved to since I started working for them. And how to utilize my skills on foot to beat the other chargers to the scooters that have cars and vans. It has taught me to be more self aware of my surroundings in dangerous areas and has kept me fit by walking and lifting the Birds everyday.

This is THE worst management I have ever worked for. Most of the help that I request for is helped by automated messages that have no answers to the issues at hand. The actual humans that do respond are just as short and not specific to the help needed and can take over 24 hours or longer to respond or get any help what so ever. If I were to rate them from a scale of 1 -10 it would be a -10 (negative 10) They seem to have no care for us chargers that work really hard to keep the product they produce up to date and street worthy. Absolutely no incentive's, when they do, they are so low they do not help much or encourage at all. They also do not take care of current issues like scooter hoarders, or recovering their own product for repair and retrieval from those that hoard (steal) The developers of the app have not done anything to fix the issues it has had since launch nor do they listen to their workers to make any improvements. Payment starts extremely low and they do not hear our out cry for how much time and effort we put into this to make the company who they are today.

The charger community for the most part are strong kind people. Even though some are money hungry hoarders and very violent, most of us look out for each other and help each other out with info and security way more than this company ever has - or ever will very possibly.

The hardest part of the job is the extreme low pay, lack of attention from the company for support. Lack of care for the people on foot or recovering the scooters and taking action towards the hoarders AT ALL! The amount they hold and steal should be taken into hard consideration and prosecuted/fined to the fullest extent to detour any one else for taking advantage of this and messing it up for those of us that put our heart soul and effort into this. Birds are almost impossible to find because of the hoarding. The app lacks the ability to upload screenshots of the map to give them the location of these thieves and to recover and prosecute people hoarding dozens and even hundreds of scooters. Lime starts at $4.50 - Bird starts at $3 and almost never goes up. They are so inattentive that they take months to hire independent mechanics to fix any of them - so most of the time they are broken or in pieces. There should also be an option for the payment. Payout happens every day - but most of us would like to get paid once a week as an option. Some of us - like me, do this 7 days a week to survive - rent, food, bills etc.

The best part of this job is that I get to work for myself and finding the scooters. Working on my own time and meeting the community and business's around me. I get my work out every day since I do this on foot and it keep me in shape. Payout every day to my PayPal is nice as well at times if I need the extra cash the same day! And the minimal time it takes to get the amount I need to collect, charge and serve is excellent. Allows me to work other jobs easily and gives me extra time to do what I want and spend time with family and friends.

When you come in to bird on your first day it is up to you to learn. the company doesn't let you use the standard training videos. become proficient and perfect so that the toxic people who work there can not get rid of you quickly. its a really bizarre environment to say the least. during my time we experienced high turn over rates and hour reductions simply because management has no clue how to lead a team effectively. they seem to worship the main manager like a cult leader and if you do not take your place that the leads, operations specialist, GM, and other high ranking officials place you in their internal hierarchy; you will be placed on the chopping block and pushed out the door due to covert means of manipulation, smear campaigns, narcissistic abuse, and fear managing. At the start of my employment 14 people were mechs and it dwindled down to 5 in the span of 4 months. every single person hiried as a replacement in that time period quit due to the work culture plane and simple.  due to the cult like worship of the manager and their own narcissistic tendencies, management plays games with all the employees, one scapegoat the another and then another. Standards are not consistent for every employee so company regulations set in stone with the employment contract may or may not lead to your termination. so one person may be fired for late arrivals while another employee may not based on their likability in the management hierarchy. the best way to get through is to not react. when your are targeted expect many attempts to provoke you and use your anger as an excuse to get you thrown out. conflicts lead to gossip which is what the narrcisistic leaders feed on to keep themselves entertained and in a position of power when there is not such structure that formally exist in the company. among the team those with mental illness have a hard time with music and use it as a passive aggressive form of protest and communication. (i am not joking,)due to downsizing and the fact that competition is beating bird in the  Dallas market expect disorganization and also expect the business to fail. also when you are terminated you are ghosted because the management is run by cowards and power freaks that lie to build reputation and credibility. the lone lead of the mechs capitalizes on peoples weaknesses and exploits this to his benefit and management is clueless to this and this is partially why more that 6 new mechs left the operation

hit quota

kiss but

dont challenge the cult like belief system or company practices, 

and you will scoot on by.

In good faith, I would not recommend working at Bird/Spinn or its subsidiaries based on my experience. While the job itself is manageable, the workplace environment had significant challenges, starting with safety concerns. The warehouse had several obvious hazards that management appeared to overlook. I injured my foot multiple times, but these incidents were treated with indifference. Additionally, the trucks were often in need of repair, and even minor issues could take weeks to resolve, causing unnecessary delays and frustration.

Management and supervision were another source of frustration. Communication was poor, and supervisors seemed disengaged from daily operations. Their primary interaction with employees often focused on work speed rather than offering constructive feedback or support. This approach made it difficult to feel valued as a team member.

Scheduling errors were frequent. On several occasions, I arrived at work only to find out I wasn’t scheduled that day, despite not being informed ahead of time. Messages regarding scheduling were often ignored, adding to the confusion. Favoritism in hour assignments was also evident, with some employees receiving more hours based on personal relationships with supervisors. This practice left others feeling sidelined and undervalued.

The pay did not reflect the effort required, especially given the lack of benefits such as health or dental coverage. Combined with the limited opportunities for growth or skill development, the role offered little long-term value.

For those considering a role here, I would recommend exploring other opportunities that offer better support, transparency, and growth potential. While the job market can be challenging, there are workplaces that prioritize employee well-being and professional development. Don’t give up, and don’t settle for being treated like a number. You’re worth more than that.

Even though your warehouse may be 2-3 times faster and more productive than all other locations, they will congratulate the team then in the same breath remind everyone that you're a dime a dozen employee and it's all contingency work.   

!They will wring out all the possible work they can from you, then set your best possible day with easy fixes as your minimum work required everyday which will be impossible to surpass as you'll be doing more difficult repairs typically. (FYI they make much of the repairs difficult by restricting what you're allowed to fix/replace and also they don't have enough tools for everyone and things get stolen, bring your own items in and they'll get stolen as soon as you turn around.. LITERALLY.

You may be given extra tasks and not able to do repairs for most of the day, they get chastised for your production being low for those times.. No excuses (they don't care about reasons)

Immediate floor supervisors were great in general, then the office manager would fire people for doing what their floor managers directed them to do.

While managers and their brothers are vaping cannabis (also slanging/selling weed on the job) and doing nothing, beware of Corporate that will visit every couple weeks and change the way everything is done, then others come out weeks later and chastise everyone for doing everything wrong and change the entire set up that the previous tell your location to do, Over and over and over again, It's a waste of time and turns progress into regress, have fun with cameras watching every single thing you do.

They tell you "after 6 months you'll be an "official bird employee" LIES!!! They DO NOT care about you, your well being, or your family. They work you until they dont need you. They hire you for one job position like mechanic but try to mandatory make you complete other tasks like Driving trucks (which requires a drug testing). If you complain or rock the boat about anything these "managers" have to say they cut your hours completely its happened to a multiple of us. (That's if you can even get in contact of them bc lord knows they're sooo busy).
"Managers" who will ignore responds with when you message them and yes you have to message bc we have 0 authority figures watch us in the warehouse or in person.
The 8 months I've worked for them busting my azz completing jobs as a technician role AND Driver positions without any pay raise while my coworkers completed the single positions they were hired for and got paid exactly the same. 
They tell you hours are being cut because of the holiday but will show favoritism and give others 40 hours while you get 16. After they feel like they've gotten enough work out of you they'll get the staffing agency that hires you to fire you. I've seen great workers and cool people just tossed away without any notice because the managers thought it was a good idea to "down size" when we literally have 6 people IN TOTAL working.
All in all it has to be one of the most unprofessional jobs I've ever worked at which is sad because they have a lot of potential but literally a monkey with a clipboard could be a better manager 💯 .

Unprofessional behavior from the Manager. Takes hours to respond when he does nothing all day but sit at his computer. Does not work or help any of our coworkers. He frequently looked under the influence. Didn’t even have the decency to fire me. Instead he didn’t show up to work and blocked me. He had some random lady call me. She said he fired me, and gave no explanation. She called me long after I was already at work and did not get paid for my work that day. I frequently missed lunches and breaks. They do not pay you for working overtime even when they make you stay late. Never missed one day of work and was never late. We started in a storage locker, and I helped them build a warehouse. I went above and beyond the job description and was fired for no reason. YOU ARE A TEMP EMPLOYEE, NOT A BIRD EMPLOYEE. They do not care about you. YOU WILL BE FIRED FOR NO REASON AND GET NO EXPLANATION AS TO WHY. THEY BLOCK AND IGNORE YOU.

I signed up to be a charger and was told that they paid $5-$15 per bird, only to find out it’s actually $3-$7. Ok. After countless nights driving around looking for birds, and only capturing 2, I was quite frustrated. I then started reported two people who had cars full of birds at all hours of the day. Bird would always say they took this seriously,however, I saw the cars there almost daily for weeks. People taking birds before their release means that when you do go to get them, they aren’t there. Huge waste of time. Now they only pay $3 a bird which is still not fixing the problem because people will collect and hoard even more since they’re worth less. Not happy. Trying to pay off these stupid chargers I paid $30 for and then over it.

I loved everything about the actual job!  The pay was great, the work was fun, and the schedule was nice!   My problem was my superiors!  I showed up my first day to two storage buildings piled full of approximately 2000 scooters mangled together in piles and I received ABSOLUTELY NO DIRECTION FROM ANYONE!  3 weeks after I started my direct superior showed up and complained I hadn’t done enough.  I had no space to work, not enough time to get the work done, and no support from anyone!  I recruited 3 mechanics that were willing to come and help me knock it out in a five day week.  They wouldn’t pay them to do it but when I got fired through an email they let my direct superior hire two guys to come in and do exactly what I had asked to do.  I came into a mess and got fired because I didn’t fix it fast enough and I didn’t create the mess.  I was so excited about the job and loved everything about it and wanted to work for them for many years to come but it was horrible that they would treat people so disposable!

HR practices were not the most conducive to an inclusive environment... Recruiters at early phase of the company's growth estimated higher earnings for all entry-level workers, which did not turn out to be the case. Promotion and advancement guidelines were not set in place clearly, which created a lot of confusion among workers. Great for recent college grads and for those gaining experience right out of college. 

It is worth noting that the company tends to promote based on standards that are not transparent or clear for entry-level workers. Management is not diverse and women's views are not prioritized. Diversity means something different. Engineers are prioritized over the workers at the front lines who keep the business running.

Overall, the experience felt like too much of a high school / college environment and upper management was severely out of touch with the needs of entry-level workers.

A great and fun place to work at the start. Yoga, free lunch, employee recognition, referral rewards, opportunities to move up, autonomy....
Then, one manager arrived and got all of his friends in....
Opportunities to move up were eliminated with the introduction of Supervisors with unrelated experience. Little concern/respect for the 3rd party workforce. No respect for experienced team members' ideas, constructive feedback, or suggestions. It became uncomfortable and stressful for people who made the machine move while managers got themselves feeling lavish. The goal to incentivize the public into alternative transportation as well as convenience those in need of it; was completely lost in short time.

Top Job Titles	Average Salary
Operations associate 1 salary reported	$17.50 per hour
Mechanic 1 salary reported	$21.00 per hour
Maintenance specialist 5 salaries reported	$17.88 per hour
Driver 3 salaries reported	$21.00 per hour
Senior operations associate 3 salaries reported	$100,333 per year

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