crew member

general manager

shift leader

assistant manager

assistant restaurant manager

Biscuitville

The job culture that is put out to the customers is not what is going on behind the scenes.  Biscuitville says they care about family and always put family first - it's even printed on their bags.  But when it comes to a family emergency, you must pick work over your emergency.  You can get away with getting out of work for something very important, but not without consequences.  Not the type of consequences that are easy to work with.  The kind that are not.  Passive aggressive behavior, inability to communicate.  These are big character traits in all of the management I met at this establishment.  During periods of high stress at the store, this immaturity really shows it's face as managers begin to holler at employees because of their shortcomings.  One day I even had a manager stop me from work on the line, to belittle me, "it's like everyone here is at their first day of work!"  The customer had to correct my manager and explain to him that he and I had already been communicating over the make line about getting his order correct.  My manager was the one who failed to be aware enough to catch the conversation going on, then he stopped our production to publicly humiliate everyone on his team.  I stood up for us and calmly explained to him what was going on.  The customer agreed and told my manager that what I said was correct.  My manager then apologized for himself and moved along with the day.  It would be OK if this happened ONCE and then the behavior changed.   It was NOT OK, because this was a regular thing, and no one learned how to treat each other with respect.  

Another complaint is that I was thrown into my job with very little training.  The person who trained me was thrown into her job too.  She was not as fast as I was, and got very ill with me very quickly as she slowly got orders out.  Our drive through time was only below two minutes ONE day I worked there.  I was given very little advice about what amount of food to have prepped at any time.  I was expected to just "feel" it out.  But doing that meant making mistakes.  I was a big part of keeping orders under two minutes, so I got a lot of heat when I ran out of food.  Hardees had a print out of what food amounts were generally needed at certain times of day.  That was PARAMOUNT in helping me learn that job.  At Biscuitville, I was looked at like I was completely incompetent for not just *knowing* it all right away.  Your employee is going to be incompetent if you put them in a stressful situation with little training, and little guidance, no regard for their emotions, and just expect them to take all the heat for every mistake of the team. 

 There were many times when I would ask a cook to begin preparing a certain food item that I noticed I was running low on, the cook would give me verbal and visual acknowledgement of my request, and I would have to stay on them because they would keep forgetting to make my food.  At most, they had to remember to make me 4 or 5 different things at a time.  At Hardees, the wrapping and cooking positions are combined into one, so I have a fairly good understanding of how to keep food stocked freshly made.  As if I wasn't already trying to compartmentalize enough different items within my brain - inshop orders versus drive through, and which to make in what order to get them all out as quickly as possible, keeping every single amount of every food item locked in my mind, and adjusting them as orders came in to take my prepped food...I really didn't think it was that hard for the cooks to remember to make what food they said they would make. Their mistakes made me look bad, and when I tried to gently mention this issue, management stared at me like I was being an unaccountable jerk. So I didn't push it any further.  I realized they were all on the same team and they thought I was the crazy one. Lies about their open-door policy, there, too.



I’ve worked at Biscuitville for years, most of their values and principles are very Great. I open many  stores for Biscuitville, but I believe It can be like crabs in a bucket when it comes to elevating in the company when you’re not coming from the outside. Biscuitville was a very Special place for a while it helped develop me in my management skills, but I believe it also hindered me from the greatness that I could’ve been. I’ve been through at least seven general managers in the past four years I think it’s ridiculous, and not all with good character traits and when trying to point those character traits out that weren’t Biscuitville protocol and values which I was very aware of, And followed. It seems like I became singled out and targeted And then, once people found out the truth when I addressed the issue ahead of time, then that general manager was fired, and I just shook my head because my voice did not matter when I first spoke up. it got to the point where I started letting a lot of things slide because I’d rather keep my job. A lot of Biscuitville values have slipped through the cracks. I really hope the best for Biscuitville and that they get it together because I witnessed and seen a lot of Sorry unbelievable things that go against all values of Biscuitville. But I did appreciate all of the relationships that I developed while I was there I left on really good terms because that’s the type of person that I am regardless of the situation that I’ve been put through throughout the years. It was a blessing, but also headache sometimes. I Hope this finds somebody well to change things for the better.

My typical day at work was coming in at 5:20 a.m. stocking the dinning and cashier areas with what ever was needed. Then throughout the day I would have the duties of running the cash register and the dinning room. When I didn't have a customer at the register I would empty the trash cans in the dinning area and wipe down all the tables and try to restock the sugar, napkins, straws, creams, and every other condiment before another customer walked up. Only when we were really busy is when I would have help working one or the other, and also bathroom cleaning duties were throughout the day. Also I would help fill in where ever it was needed. I filled in for drive through sometimes and helped the cooks empty the grease traps or all the garbage cans in the back. I would even still work off the clock til my ride showed, before I got my license. The end of the day included cleaning all cashier and dinning areas, cleaning bathrooms, cleaning the tea containers everyday, and helping wash some of the dishes. Since I was always the last one there at the end of the day I was the usual team member who rode with the boss and a shift leader to the bank to deposit the money from that day.

What is the best part of working at the company?
And I was thrown away like trash

What is the most stressful part about working at the company?
Horrible and stressful thing about working is at this company is that there’s no accountability for employees that no call no show for employees that show up late it was just above and beyond a horrible experience. I know one employee that was actually fired and hired four times that is not a good environment to be in.

What is the work environment and culture like at the company?
Was very toxic and not very encouraging. They allege they want to have their people grow and learn and move up in the company, but that was not the environment that I endure. I was hired as a shift manager, and I was not valued.

What is a typical day like for you at the company?
I was a primary opener and my day was very toxic. I was not appreciated and employees that did or did not call out. We’re not written up. They were not held accountable. It was a very toxic environment. It was an environment where the operator at the Durham Chapel Hill restaurant just wanted employees he came and went as he pleased I covered for him multiple times, he would come in for maybe an hour or two and then leave for hours on end and I was left to hold it down

My time at Biscuitville on West Wendover was complete chaos. They are known to just fill positions just to fill positions. Along with no communication whatsoever, and everyone not following directions. The store manager was known to just let their employees do whatever so when I arrived, they were still in the mindset of doing whatever they wanted to do. I’ve been disrespected, called out my name, left by myself, attempted to be embarrassed in front of everyone, and never had support from my store manager. I have reached out to my area supervisor countless times and did not receive help at all. They will leave you there to suffer! The training of people was not up to par as well. The cooks cross contaminate and do not sanitize work areas accurately. The dishes never get washed nor sanitized properly as well. The shift managers are terrible also. The store is in need of heavy retraining. Everyone comes to work for just a paycheck instead of working by Biscuitville’s and the Health Department’s standards. With all of these conditions, I refused to continue my employment here. 

I have been employed part-time since the end of my junior year of high school. The operator is extremely nice, very lenient (to an extent, of course) and understanding if you are a student in high school or college. My coworkers are also just as friendly, and we often have everyday conversations when we aren't busy (which makes it fun)!
I was trained well and I gladly train others and have watched them be as successful and dedicated as I have become in the nearly 3 years at the time of this review. The weekends are busy and it can get stressful, but the rush only lasts a couple hours on the average weekend. You can sometimes be put in different positions on some shifts, but that can happen anywhere for a number of reasons. The biggest reason I love this job is the latest you'll ever get off is about 2:30 for a closing shift. You get the rest of the day to yourself to be yourself and do what you enjoy. If you don't mind the factors of working fast food, a morning job, and want a friendly working environment, I highly recommend this job!

Biscuitville employees are always put first by leadership. There is a sense of family among employees, everyone being close knit.  I have never worked anywhere that employees are so supportive of each other. The values that were established 50+ years ago when Mr. Jennings opened his first Biscuitville still hold true today. The Leadership Team values employees and strive to keep them at the forefront when making important decisions. Longevity is supported and encouraged. Bonuses can be earned and are very fair. Benefits are great and perks are even better! Employees receive a discount as well. Managers are great at recognizing hard work and show appreciation. Biscuitville is a rare gem as far as being an employer. I am proud to be part of the Biscuitville family!

I’ve been working here for a while and when I say a lot has happened in these past months let’s start off on how poorly trained I was when I first came in as a new employee they welcome and greet you in but the first weeks that you are there they expect you to know everything when nobody really be helping at all. Not only that so much messy drama and shade is tossed around even heard some stuff people were saying about me but didn’t want to interfere because it’s a work environment come on now and as for the managers it’s like a on and off vibe with them they complement you one minute then tear you down the next. Far as I can say this job really taught me a valuable lesson which is to keep to myself and not interfere a lot with employees in a work environment but it was okay working there made a few mistakes got back up, learned, and got to have some good interactions with some of the customers and also the employees when they felt like it..

while I worked there we had like 3 different mangers and only one of them made me feel like it was an exceptional work place where I learned new skills at my pace and encouraged during the process and treated customers with respect but cared more if the employees felt safe than getting the extra dollar from the customers that really deserved to be kicked out. every other Manger the goal 
was money at anyone's expense and we didn't really learn new skills because we were put where the mangers thought we were the best at and we stayed there, which to an extent is good but at an employee we never got the chance to progress and eventually move up 

another good thing though is this company will teach you customer service right. Ill go to any other job and I cringe at other people's customer service skills because of what I learned here 

Biscuitville is no picnic type place to work. Employees do not show up for work, which causes the other team members to work double, sometimes triple positions. The Corporate staff has no concern for their employees. Biscuitville offers bereavement pay to assistant managers and managers, but not the employees. There are certain days when the employees would argue and use extremely foul language, loud enough for the customers to hear. One must work an entire year in order to be considered for a raise. They expect a woman to do the work, that a man should be doing. The most enjoyable part about this job is going home. The hours are great, but it's what you have to do during those hours that makes this job a total drag. To sum it all up, BISCUITVILLE DOES NOT CARE SO PLEASE DO NOT GO THERE!!!

Top Job Titles	Average Salary
Crew member 4 salaries reported	$12.00 per hour
General manager 1 salary reported	$60,000 per year
Shift leader 16 salaries reported	$14.88 per hour
Assistant manager 3 salaries reported	$41,500 per year
Assistant restaurant manager 9 salaries reported	$43,000 per year

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