barista

retail sales associate

packager

shift leader

customer service representative

Black Rifle Coffee Company

I worked here for a year and at first I was excited to go into the office everyday and be around my coworkers. Then things dramatically changed once the roles within the company changed. Management plays favorites, lies, does not care about issues going on with low rated employees who they see as expendable. If an issue arises it is not taken seriously by any means. It is mainly about who you know in the company and if you do not know the right people you will be fired. 

The policies that are explained when you are hired are not followed through on unless it benefits them to enforce them. Once they do enforce them they fire you, they give you no chance to tell your side and take what one single person says as the truth. They over work the employees, they hire management personnel who have no business being in that position and have zero idea what they are doing. They allow said management personnel to treat those below them as if they do not matter, and they are the ones who pick up the slack due to management not actively doing their jobs but rather pawns it off to others because they know that they will not be fired if something gets messed up but the ones below them will. 

I love the company and what they stand for, however management is almost nonexistent, the back stabbing high school attitude is thick in the air there. Over all, if you enjoy being treated as though you do not matter, used as an escape goat for situations, and overall treated poorly then this is the job for you. If you want to work some place where you are respected and matter then I would recommend looking for a different company to work for.

Forever grateful for this company, and won't leave unless a unicorn of a job comes this way. From the beginning we've all been treated great, have had great benefits and really awesome and hardworking coworkers. I love how well we are taken care of.

 My only real critical point to make is the lack of communication, some executives overstepping into departments they don't really have a "in the trench" experience with. Spreading employees and managers too thin (with a growing company you need to be adaptable and at the speed of growth, you can occasionally end up working 5 people's jobs). 

Executives have multiple companies and are so busy, it can be difficult to reach them. Media/marketing is the sole focus of the company. Operations are often a second thought and the last ones to receive any sort of raises or MUCH NEEDED support. (seasonals were not hired during peak periods, and 10-20 hours of overtime a paycheck was not uncommon, and just short of mandatory.)

Promises are often broken and many initiatives fail to come to fruit, but the intentions are 100% ernest. The employees are always looking out for each other, and that is really what makes this place.

It doesn't hurt that the office is 100% dog friendly. There is always room for growth if you want it. Positions are flexible and have really catered to employees preferences as much as possible.

No support for staff, upper management are not qualified for their positions. When they do get someone qualified to work for them, it's short term because the unqualified management can't see outside their own chaotic box. Communication is non-existent. One member of upper management thinks employees deserve less holidays and benefits, so a lot of benefits were cut away while I was there. You will get better benefits pretty much anywhere else at this point. The only people capitalizing on the company's success is the upper management. Lower level employees are expected to bend over backwards with no reward or even a sincere thank you.

Watch out for all the back stabbing amongst upper management among themselves. They also try to drag lower level employees into it. This is not a professional work environment.

Nothing special about the product, it's basically a marketing company that grew too fast and will have a surprise when their market share caps since not everyone wants to be associated with their hardcore image.

The management was clueless. There was no standard for anything and every shift operated differently. It may be owned by a person who was in the military, but it is not run like it. Run from this pace! I was promoted to line supervisor and never got the "eventual" raise I was promised. If you knew what was done there you would never drink the coffee! Last Christmas we were promised that if we got all of the orders out on time we would get the week off for Christmas. The joke was on us! Once the orders were complete they laid everyone off! Yup, one week before Christmas, after busting our butts for them. The absolute most unorganized place I have ever worked!

What is the best part of working at the company?
Three freee drinks on shift, good team members.

What is the most stressful part about working at the company?
Management is in shambles, working later and more every day, chronically understaffed and can’t keep employees around for very long.

What is the work environment and culture like at the company?
Very strict, after CEO stepped down started to veer away from the mission statement and focus more on straight profits

What is a typical day like for you at the company?
Make coffee, serve customers, and maintain store, general focus on customer service has switched from positive interactions to upselling as much as possible, days run late as management has no sense of urgency

What is the best part of working at the company?
The pay and benefits are great for the company. 

What is the most stressful part about working at the company?
The most stressful thing about working for this company was dealing with management coming from Starbucks, and carrying the same concepts over. Instead of keeping a military value.

What is the work environment and culture like at the company?
At least at my coffee shops that I worked at the management would continuously reprimand their employees. I’ve watched the GMA a 17 year old cry over their shoes. 

What is a typical day like for you at the company?
The typical day would look like cleaning, serving coffee, and restocking shelves.

What is the best part of working at the company?
Your one free coffee a day, and making new drinks. Some pretty cool co workers. 

What is the most stressful part about working at the company?
Making sure you make people pay for extra anything. For example, extra flavor, shots etc. also the mornings got hectic when alone. 

What is the work environment and culture like at the company?
Very conservative, and you better love every thing about America, and the military.  Also never received a W2 from them and there was nobody to contact. Maybe they don’t pay taxes. 

What is a typical day like for you at the company?
Make coffee, please your manager, get one free drink, tell people thank you for your service.

Management is out of touch with the day to day operations of the store. They are extremely rude and unprofessional and treat workers like their personal assistants. The only good thing about working there was that the other workers are nice. Certain people in management are lazy when it comes to doing their job. I was disappointed, I expected it to be like a big family and they fired a ton of people at once, good workers too! They also preach about radical transparency then talk about you behind your back and ultimately try and get rid of you by dropping your hours so low you can’t make a livable wage. And for a company that is owned by veterans, they sure do like to fire them. 

Having worked for multiple BRCC outposts, I will say that the dynamic between staff is similar to that of a family. I enjoyed going into work each day to see my coworkers. However, the management tends to lean more toxic. There’s blatant favoritism among the leadership team, and if you don’t fall in line with management, your job can be on the line. The turnover rate for BRCC is one that I have never seen before. I had 5 GMs during my time with them. The company claims to take a different and unique approach to coffee, but most of the OG management that was with the company from the beginning has since been let off to make room for corporate culture from chains like Starbucks. 

growing pains, favoritism, unfairness with job duties due to military structure, hired as a barista but was hired to make more sales, team leads did not lead, they carried a clipboard and hid when it was busy. The leads were barely trained and would train other new hires without knowing much.  The military structure of the ways they ran their day-to-day made it unfair. Baristas were held at a higher level while your coffee runner who did more running around cleaning toilets, refilling ice, making more coffee etc. did more work and had the same pay. 

Top Job Titles	Average Salary
Barista 2 salaries reported	$15.82 per hour
Retail sales associate 2 salaries reported	$14.00 per hour
Packager 2 salaries reported	$18.20 per hour
Shift leader 8 salaries reported	$18.19 per hour
Customer service representative 1 salary reported	$20.95 per hour

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