customer service representative

entry level customer service representative

overnight customer service representative

banker

entry level associate

Blackstone Gaming, LLC

I started working for Blackstone about 3 years ago. I was lead on with the "possibility" of overtime and the "potential" for advancement since they promote from within. What they don't tell you during onboarding is that overtime is MANDATORY. Its not the 8+ hours they tell you seeing as how only the night shifts barely do 8 hours. If you're hired on and scheduled for any of the day shifts be prepared to work 10-12 sometimes 13 hours. They say its because of staffing. There are constant call outs do to employees being overworked, banking 2 and 3 tables at a time with the same rate of pay and without so much as a thank you. Its just expected that you do the work of 2 employees. The supervisors are ok with leaving you on the table for hours at a time, if you barely take a few minutes over your allotted 10 minute breaks or 30 minute lunch break you get talked to. Yes your allowed one 30 minute lunch break in a 12 hour period, generally given to you at about the 4 hour mark sometimes you'll get your lunch 1 hour after clocking in. The leave passive aggressive notes saying that your break starts the minute you get off the table and if you use the restroom before you get to the breakroom then that counts as your break also (Illegal?) If you ask for a restroom break while you're on the table the treat you like you're an inconvenience. They do have their favorites that they allow to get away with basically anything i.e. taking 20+ minute breaks or 45+ minute lunches or calling out constantly and there is no repercussions. however if you're not a favorite be prepared for the backlash. Some supervisors walk in and don't say anything to you just give you an assignment and walk away. Or they come to buy chips from your table and just stand there expecting you to know what they're thinking. They lack Communication. There are constant rule changes on the casino side and if you have day off when there is a rule change no one communicates that to you. they just expect you to know or ask. If you're looking for a place where you can grow into the company and move up then this is not it. There is no clear way on how to advance and depending on the supervisor you ask they all have a different answer. one thing is for sure they are looking for someone with a "Flexible schedule" meaning they expect you to want to stay longer than 12 hours and come in on your days off. If you request for days off be prepared to work over 9 days straight before your next day off. and when you question them or bring it to their attention that you're working that many days they just say well its a different pay period. If you're sick they still expect you to show up. in my first year working there I was really sick at least once a month. you get players and dealers that cough and sneeze in your face or in there hands and then touch the chips and to give them to you so your chances of getting really sick are VERY HIGH. but all they are about is if there is a body on the table to watch their money. They don't care about their employees health or safety. the possibility of learning multiple games is hard, you can learn 2 of the games in training if your badge takes a while to come in and the rest you learn in the casino but it "Depends on staffing". The pay is ok if you value money more than your time. and the new banker you coming make more than the bankers that have been there for years. There is no clear guideline on raises or when evaluations really happen. 

in the end if you're ok coming in and sitting on a table for 12+ hours everyday and not being cared for then this is the job for you. when I started I thought up to 12 hours a day sometimes will be great. Little did I know it would be 12+ hours EVERYDAY. it does take a mental toll on you and burns you out really quick. there is constant negativity from losing players. as well as attitudes from some dealers when you correct their mistakes.

Let me start off by saying that you will not work less than 10 hours a day. This isn't your typical 9-5 job. I worked at the Oceanside location as a Banker for a few months and to be completely honest, it was one of the worst experiences in my life. The management does not care for your well-being and treat you exactly like livestock. There is little to no communication. You can do your shift and go home without even being acknowledged by your bosses. The average shift is 12 hours long and a few days a week you'll be pulling 13,14, even 15 hour shifts. Not only are the shifts ridiculously long, but what you actually do is repetitive, boring, and quite despairing. You're literally sitting at a table( Blackjack, Baccarat, or a variation of Poker) and just replenishing chips onto a tray for the game. The dealers and players do not care for you and to be fair, you're just a nuisance for the dealer. There is no such thing as work/life balance when working for this company. HR does not care how much you're working even though the hours completely affect your health and your sleep. Sure, the pay is decent at $14/hr with tons of overtime pay, but at the end of the day it isn't worth it. You're better off working somewhere else making almost the same amount of money with a much better schedule. Seriously, if you have self respect and want to keep your dignity, do not apply here. You could do better.

Working with this Third Party Proposition Player company is good and bad. Good because if you need to make some money and don't care about long hours this is the place for you. With mandatory overtime you'll make up what you need to save up or pay your bills. 

Bad; because this company by far lacks communication with their employers. The corporation has a contract with the casino to provide bankers (you) to make sure you do your duties and assignment but when you are on the table of which ever game you are assigned there are different rules the casino has to what you are trained to do or being told by management. There are certain supervisors that are worth working for but some have their favorites so if you are not a favorite you'll be ignored regardless of your hard work or loyalty to the company.

Getting a raise for this company won't be easy, regardless of you working two tables at once which is ridiculous. Having hired a Security Manager a.k.a. Asset and protection is a joke. This A&P just knows one game and thier duties is to make sure you are not stealing it, giving it away illegally, or falling asleep. 

The starting hourly pay may sound fair, but it's not when they put you to work two tables at the same time and they definitely don't pay double for that.

i have work with this company for many years, #1 you have no life, you are force to work until they decide to let you go home(10-12 hours daily). the upper management is horrible,  for starters you will only move up if you shoe shine them hard enough, nothing related to seniority or game knowledge. if you want to use the restroom you have to ask and wait until they decide to send someone. the sad part is that i loved my job, i have worked at the casino Long before Blackstone gaming took over. but unlike the previous corporation Blackstone put assets first employees second. they forget that is the employees that make the company, and happy employees will work harder.. the money was ok for how easy the job was, but when the back to back 12 hours start to come mood goes down. in conclusion, this company and the job they provide has the potential to be great, sadly with the amount of force overtime and the lack of management that cares all you get is a company that only see their employees as replaceable assets.

You're gonna be looking at 60 hours min every week. People call out all the time because as long as you call out 2 hours prior to your shift you won't get in trouble, some people call out twice or more a week and give themselves 3 day weekends because there's no repercussions. You get stuck because of these call outs in this endless cycle of 11-12 hour shifts. Management style is all over the place when comparing day versus night, very inconsistent. You'll be introduced to the toxic casino culture where you're transported back to high school where there's drama all the time and everyone talks about someone. Beginning bankers are sometimes paid more than veteran employees, the pay rate is inconsistent. Training in the home office is extremely out of touch with how things actually work on the casino floor and there's little you use from the training sessions for reality. Overall this job is suited for people who are fine spending half their day at work. You're better off becoming a dealer.

-depending on what shift you work, your day could go by really quickly
-when there are players at your table you watch the card games to make sure everything is being done correctly
-lots of OT but I knew this coming in, I love my paycheck.
-plus OT could involve you sitting at a table with no players...so you could literally be paid OT for sitting there to watch your bank
-co-workers are like family, we see each other a lot and most if not all are pretty fun
-as a new person, my managers help make me feel welcome. I even got calls from the office to check in with me to see how things were going working at the casino
-hardest part of the job is keeping up with the speed of the game
-love the family feel this company has and all the events they have. I don't think I've ever worked for a place where everyone personally writes a messages and signs every employee's holiday card.

Blackstone Gaming will make you work till they legally can't keep you anymore.  If you have somewhere to be then forget that before you clock in because that is canceled.  If you have responsibilities then forget those too.  Kids? Forget them they're not important to this company.  I was let go for having to pick up my son in an emergency situation AFTER already doing more than 8 hours.  It's as if they would rather you just call out everyday than come in and do your 8 hours which doesn't make sense to me?  You can call out all week and no backlash so that means everybody is doing it and then that leads to you having to bank 2 full tables, sometimes even 3 tables.  The management is so poor they don't even say hi to you or acknowledge anybodies work.  I traveled for this company and not one thank you or recognition was felt.  They job is perfect for somebody who wants to sit all day and stare at people play the same game 60 hours a week.

Started here at blackstone because I was getting desparate for a change and needed more money. If you are looking for something short term to save up some money this is great. Otherwise- skip it. The management is hit and miss. Some managers are a pleasure to work with and are consistant. Others are worth staying away from. Every week they have a new rule that they reinforce for a few days and then they forget about or don't care about anymore. But if you aren't a favorite (luckily I have been) then expect to be cracked down with on absolutely everything you do. As someone who has been more "favorited" seeing how they treat other employees is horrible. And make sure to look into which shifts do 12+ hours because some will rarely do over 8. Also do not get this job if you are looking to advance. People have been there for over 5 years and will not be promoted anytime soon.

Worked for this company for 3 years and rose up to the possibility of the lowest "management" role but lost respect and desire to work after countless times of being told to be patient while unequipped and inexperienced workers who didn't put in work get promoted.  All due to the main cause of favoritism and bias.  Instead of focusing on what matters they pick and choose who they want to nit pick and criticize usually by the person in management who is very hypocritical to the matter or is unexperienced to even handle the matter.  There is a big issue with the management of this company and it all trickles from the top.  This company needs guidance, better communication and structure.  Aside from that the job is easy and unchallenging to the mind which is why management treat the associates the way they do.

If you have a lot of time on your hands and don't mind putting in the extra hours, this is the job for you. The work hours can run long (8-12+ hours), but if it's a fit for your lifestyle, I say go for it.

As long as you follow the dress code and stay up to date on the procedures, you'll be fine. Management from both the employer and the client casino will assist you if you have questions.

The staff from both sides of the workplace are friendly and generally helpful people. They understand it takes time to get used to the environment so they can help you adjust.

The most difficult part of the job is staying awake during the slow hours and dealing with unruly customers. Again, the staff will usually be there to try and help support you.

Top Job Titles	Average Salary
Customer service representative 19 salaries reported	$22.92 per hour
Entry level customer service representative 2 salaries reported	$22.00 per hour
Overnight customer service representative 2 salaries reported	$22.00 per hour
Banker 3 salaries reported	$26.33 per hour
Entry level associate 2 salaries reported	$21.00 per hour

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