lobby attendant

patrol officer

security officer

flex officer

security supervisor

Blackwell Professional Support Services

I've never been more impressed with a security company. Most companies only qualification is that an applicant have a pulse. Blackwell is very different. They want a certain type of person. That want someone who knows what it means to look professional and provide exceptional service to their clients. 

Blackwell is the first company I've ever interviewed with who truly was interested in my past work history and experience. In the interview process, they ask in depth questions about your prior experiences and how they pertain to the security industry. I've been on both sides of the interview process and walked away from my interview very impressed with the company.

I am pleased that they were able to find a site that was a good fit for me instead of just using me as a body to fill a hole at a location. I am working in a great environment with great people. I can honestly say that this is the first time in many years that I am happy with  my work environment and what I do.

I have found the office staff to be the most helpful and friendly people. I always get my first impression of a prospective employer by how friendly their office staff is on the phone and in person. I am very impressed with the attention to detail and courtesy the office staff has

There are advancement opportunities available. Blackwell, in my opinion, fills those positions with knowledgeable and qualified people unlike other security companies. Benefits are better than other companies, too. The pay is also above industry standard. This is a "you get what you paid for world" and Blackwell understand that in order to attack employees of a higher caliber, they will have to pay more and that is how it should be in the job market. 

In a nutshell, Blackwell is not the stereotypical company. They are miles above the rest and I'm happy and proud to be a member of the Blackwell family. 

What is the best part of working at the company?
It is a a great place to earn a future at any level within the organization. They are hands-on owners with many long standing clients and most importantly, long term employees. Anyone from entry level door staff and Concierges and their experienced counterparts to Security Officers on station and mobile or Personal Security will find this company welcoming and worth working for to achieve your goals. Their growth will also include clerical staff at times.  

What is the most stressful part about working at the company?
There are times when an employee emergency makes it impossible to be at work and working with their reserve team and cross trained staff to help fill those unexpected openings everyone works together to be sure their clients have a competent and knowledgeable staff member on duty a all times. In addition, maintaining positive relationships with the public and those whose safety and security we are responsible for assuring, under occasionally stressful circumstances is a skill they stress and support with training..  

What is the work environment and culture like at the company?
It's been a while, but, I found Blackwell to be supportive, solicitous and receptive to suggestions and true to the company's stated values. I enjoyed working for Blackwell.

What is a typical day like for you at the company?
In my position in the Concierge group, one day is totally different from the next, but there is always something to do. We attempt to greet every person who enters our lobby while we may be handling package deliveries, announcing visitors and deliveries, taking calls, processing work orders or any one of the scores of tasks and responsibilities, but there is never a shortage of things to do.

Security officer positions are available, offering both part-time (flex) and full-time options. The flex position involves responding to various locations as needed, which can lead to a high turnover rate, particularly for positions Downtown during the 11 PM to 7 AM shift. Alternatively, flex officers may be assigned to cover shifts in the Fenton or Carondelet areas.

The pay for the flex position is decent, but there is a risk of reduced hours if the employer deems the officer unwilling to accept all assigned shifts. In contrast, lobby attendant roles seem to have a more positive work environment based on observations.

For those interested in overnight work, a minimum of 5 days per week is required, which can result in chronic fatigue. This schedule may suit some individuals but may pose challenges for others with outside responsibilities.

The nature of security work is highly situational. For those who have flexibility in their personal lives, the varied shifts and locations could be beneficial. However, for those with significant commitments, there may be little leeway provided.

Candidates should be aware that the flex position can involve being sent to different locations on short notice. Refusal to accept an assigned shift may result in immediate termination, despite the higher hourly rate. This can come at a significant cost to personal time and flexibility.

This is not a professional company in the slightest.

All they are concerned about is supplying warm bodies to the client sites and worry not about if the work can or cannot be performed adequately so long as the contract money is received. They will lie, ignore, deny, and delay anything so long as they can keep the contract.

Benefits are terrible. You have to work exactly 2080 hours which is exactly 40 hours a week for a full year to receive 1 week of vacation. If you do not work the exact 2080 hours, you do not get vacation. They edit your timesheet taking away overtime you worked. They overcharge the money from your paycheck for a uniform that is cheap in quality and price. They say you will get a raise after 90 days, but after 9 months of asking where the raise is, you still do not get it.

If you are looking there for a job, stay at your current job or on unemployment. If you are working there already, find another job immediately or stay at your own risk.

This is not a professional company in the slightest.

All they are concerned about is supplying warm bodies to the client sites and worry not about if the work can or cannot be performed adequately so long as the contract money is received.  They will lie, ignore, deny, and delay anything so long as they can keep the contract.

Benefits are terrible. You have to work exactly 2080 hours which is exactly 40 hours a week for a full year to receive 1 week of vacation.  If you do not work the exact 2080 hours, you do not get vacation.  They edit your timesheet taking away overtime you worked.  They overcharge the money from your paycheck for a uniform that is cheap in quality and price.  They say you will get a raise after 90 days, but after 9 months of asking where the raise is, you still do not get it.

If you are looking there for a job, stay at your current job or on unemployment.  If you are working there already, find another job immediately or stay at your own risk.

I spent a year and a half as an overnight lobby attendant for Blackwell. During that time, I received nothing but respect and support from my coworkers and management. My experience with Blackwell proved that it's not always a red flag when a company says that "we're like a family here". If I needed time off, even suddenly, they did everything they could to accommodate. If I had a question about protocol, they had the answer readily available or got back to me as quickly as they could. If I messed up, I was told in a respectful and polite manner. If policy was changed, we were all made immediately aware. I felt valued as a person, not just as an employee. I recommend this job and company to everyone I know in need of work. 10/10 will return when I can commit to a schedule again

I currently work for Blackwell as part of their Corporate Security for their clients.  I enjoy coming to work looking professional in my own suit and tie.  

The opportunities for advancement are there.  Show up and do the job right and management will notice and reward you for your performance like at any company.  

The uniform is a suit and tie that you purchase on your own.  It's great because then you know it'll fit great when it's tailored to you.

You have to pay for the security license yourself which is a downside but you get competitive pay which is always a plus. 

Management is great.  They always try to ensure the best for you with scheduling of time off and ensure that your needs are taken care of in a timely manner.

It all seems good at the interview but it’s mostly lies. 

You are not likely to promote. You are not going to get raises. If you ask for your review or assessment for a raise you will get fired. 

The management is terrible and doesn’t not suppose their staff. The management rules in a culture of fear and lies. 

New people will come in and get paid more than people who have been there three years. 

You have to pay for your own training and equipment before working. It will be roughly 200 to 300 bucks just to start work there. 

Here is the good thing: ALL YOU HAVE TO DO IS WALK AROUND, WEAR A SUIT AND BE PRESENTABLE, BE PLEASANT TO EVERYONE AND DONT TALK TO MUCH OR BE ON YOUR PHONE. That’s it. Follow those simple guidelines and you will be fine.

Although they’re considered “luxury”…
They’re not.

HUGE lack of respect towards employees, absolutely no workplace culture, and an environment that breeds toxicity and bullying amongst staff? 
That is not a job.

Easiest part of the job? ✅
- Getting paid and going home.

Hardest part of the job? 🚫
- Getting yelled at by patrons, and upper management does nothing for the behavior.
- My hard-work going UNNOTICED and UNAPPRECIATED, always.
- Being invisible in the workplace until all important staff are occupied, then I’m noticed.


Do better Blackwell.

It was a great job at first. Management tells you exactly what you want to hear but will not back it up. Understaffed so you can bet just about every weekend you’ll be asked to cover a shift after your 40+hr week. No PTO until a year after being an employee. Still have to fight for a day off after you put in a request 30 days in advance. If hired for a lead position be ready to be handed problems that you did not create in the first place, and if you dont have a solution, be prepared to have the job compared to something from your past that makes no sense then still be told to fix the problem. Management will help on occasion after you beg a couple times.

Top Job Titles	Average Salary
Lobby attendant 85 salaries reported	$18.83 per hour
Patrol officer 34 salaries reported	$18.72 per hour
Security officer 32 salaries reported	$18.72 per hour
Flex officer 2 salaries reported	$20.00 per hour
Security supervisor 4 salaries reported	$21.00 per hour

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