zone manager

pool technician

repair technician

field manager

repairs manager

Blue Science Pools Inc

After an extended tenure at Blue Science Pools, I feel compelled to provide honest feedback on my overall experience with the company. While there were certainly positive aspects, several significant concerns have ultimately shaped my decision to leave.

Areas of Concern:

Management Communication: The communication from upper management has been inconsistent at best. Changes in policies, procedures, and expectations were often communicated poorly or not at all. This lack of clarity created a sense of confusion and frustration among the staff.

Work-Life Balance: Blue Science Pools has consistently struggled to maintain a healthy work-life balance for its employees. The workload expectations were often unrealistic, leading to burnout and decreased morale among team members. Efforts to address these concerns were met with limited success.

Employee Recognition and Motivation: The company's approach to recognizing and motivating employees was lacking. Despite putting in extra effort and taking on additional responsibilities, there was little acknowledgment or appreciation from management. This lack of recognition impacted morale and job satisfaction.

Professional Development Opportunities: The company did not prioritize or provide adequate opportunities for professional development. The absence of training programs or support for skill enhancement left employees feeling stagnant in their roles, hindering personal and professional growth.

Team Dynamics: Team collaboration was hindered by a lack of effective communication channels. The absence of a cohesive team culture made it challenging to work together efficiently, resulting in a less productive and more challenging work environment.

Recommendations:

To improve the overall employee experience, I would recommend that Blue Science Pools focus on the following areas:

Enhanced Communication: Implement clear and consistent communication channels to keep employees informed about changes, expectations, and company updates.

Work-Life Balance Initiatives: Take proactive measures to ensure a healthier work-life balance for employees, acknowledging the importance of mental health and personal well-being.

Recognition Programs: Establish and promote employee recognition programs to acknowledge and reward hard work and dedication, fostering a positive and motivated work environment.

Professional Development Opportunities: Invest in training and development programs to empower employees to acquire new skills and advance in their careers within the company.

Team Building Activities: Foster a sense of teamwork and camaraderie through team-building activities to improve collaboration and communication among staff members.

I hope this feedback contributes to the continuous improvement of Blue Science Pools and the overall satisfaction of its employees.     Overall Company Rating: 3/10

Working at Blue Science was a challenging experience for several reasons. The company uses AI cameras in their vehicles that track nearly every movement, which made the work environment feel overly monitored. Even small actions, like taking a sip of water while driving, could lead to warnings and negatively affect your performance score.

During the hiring process, management made several promises about the role and career growth, but once on the job, I found that the reality didn’t align with what was originally described. As a manager, the expectations were particularly demanding, especially when team members were out. It often required working 14+ hour days to cover routes, which became a regular occurrence due to high turnover.

Support from upper management was limited, and there was a strong sense of micromanagement that often made tasks more difficult than they needed to be. Additionally, I felt that many upper-level decisions were made without a solid understanding of the pool service industry, which sometimes led to unrealistic expectations and poor planning.

Technicians were under a lot of pressure to maintain performance bonuses, with strict time and attendance policies that could be discouraging. Customer dissatisfaction was also common, and field staff were usually the ones left to resolve billing or pricing concerns.

There were also moments where internal communications included religion or political content, which felt out of place in a professional setting.

Overall, the role involved high stress, long hours, and a lack of work-life balance. I would advise others to ask detailed questions during the interview process to ensure the position and expectations are a good fit.

There are many positive things to be said for working at family owned business, yet at Blue Science, the high turnover rate, stressful workplace and family based employment decisions does not make this company a positive work environment.  

I worked for Blue Science from 08/2018 to 02/28/19 and during my short time there, I had 3 different customer service managers, about 28 employees were either fired or resigned, with 7 of them being CS & Sales reps.  This resulted in me working an average of 50-53 hours in the office and carrying the customer service cell phone and checking voicemails after hours and weekends requiring me to write down the minutes the tasks lasted during my time at home.  

Also, instead of addressing discrepancies through professional coaching and counseling, there were situations that family members in management positions would raise their voices and speak in a condescending tone.  In my personal experience, my termination of employment started with one of the department managers raising his voice at me for a billing mistake I made.  I disagreed with his approach and expressed my position while also apologizing for my mistake and the next day I was let go.  My experience was only one of many others that also lead to other problems and resignations. 

My first red flag should have been when they changed my compensation from salary to an hourly rate equal to $3+ less than my annual compensation. I decided to stay hoping things would improve but instead I ended up feeling over worked, unappreciated, underpaid and terminated!

What is the best part of working at the company?
Company truck and very little oversight from upper management

What is the most stressful part about working at the company?
Almost 0 support, upper management not interested in fixing operational issues that lead to incredible amounts of stress and operational issues. Cant keep technicians working, terrible training procedures, try to squeeze as much labor out of whoever is remaining as possible. Company needs a real operational structure not the current one that is provided by Director of Operations.

What is the work environment and culture like at the company?
Basically the model of the company is growth growth growth, they would rather gain customers rather than support the existing staff. feels like a house of cards rather than a real company. All the stress of the excessive growth (kudos) is not supported and lands solely on the technicians and field management group.

What is a typical day like for you at the company?
Get into the truck at 6am, open the warehouse for the technicians so they can start their day early enough to get home at a reasonable time. Get out into the field and during busy parts of the year and start field work. Do 5-6 first visits (pool cleaning, customer correspondence, logging of property, etc) while taking constant phone calls and emails trying to support your technician staff. Get home around 5-6pm spend an hour to 2 hours at home doing the computer work (following up with emails, routing for the next day, ensuring the jobs across the zones were all done)

I was hired on here in 2018, at first it was good but went south when the vp bought half the company. Management went to bad, new hires were coming and going either due to lack of training, pay, management, or simply could not handle the elements (weather) which led to lack of man power while the number of pools they were getting increased. Simply they were biting off more then they could chew. It wasn't till I got a new job at a different company that I realized how they undervalue their long term employees. They will make you pay for gas (ram trucks take at least $50 a week) and equipment (vacuum that costs at least $800 out of your check) even though they are one of the biggest pool companies in texas. There are smaller companies who will pay for your gas and equipment, saving you a lot of extra money. I was here for 3 years and got a dollar raise ONCE while new hires with no experience were getting paid more as well as getting newer trucks. I will say the good thing is they will hire anyone, experienced or not which can be good or bad. Good because if you're new to this, you will be able to earn at least $500-$1000 a week depending on how many pools you can clean. Bad because the lack of experience causes bad service which is often passed onto someone with more experience which brings me back to the undervaluing of long time loyal employees

The job pays you by the individual job, the likelihood of you making 1000 dollars in a week is based on you working Monday - Saturday 7 am-6 pm. Everyone is so overworked that no one is happy. The manager stepped down while I worked there. He was so overworked that he had no time to be a manager. The customers are always unhappy about the high turn-over rate or the constant switching of pool techs that come clean there pools. They take that frustration out on you. The company is a customer-first, so you will get in trouble if the customer has a problem. Recleaning a pool does not get you paid, so if a customer complains and you have to go back, it is free even if you followed all of Blue Science Rules and met expectations. You are paying for your fuel, so only you are affected by going back. If you quit before two years, all of the equipment payments you paid go to them and you do not keep anything, or you have to pay the full price of all of the equipment. If you are honestly considering working here, pay attention to the QAs, they will always forget to put time on the jobs so you will not get paid. Pay attention and do not get high hope about the situation. It is a fast-paced job, 20 minutes to clean a pool and treat it then rush to the next job.

Blue Science pools is a pool company that was established in the early 2000's. It is the fastest growing pool service company in all of Texas. The Management is fair and very understanding of life issues. I drive my own truck to work on my pool route every week. Working with this company has taught me how to balance chemicals, such as, P.H., Chlorine, Total Alkalinity, Calcium levels and Chlorine Stabilizer reading. The hardest part of my job is the wear and tear of my own vehicle and not having a company truck. Everything else is very reasonable. A typical day at work is a good day, always staying in a great mood as well as working as hard as i can to achieve my rewards at the end of the day. Technically I don't have any co-workers. I work as a contractor and only see the people i work with once a month at our company meetings. Blue Science pools is a great place to work for, It has taught me a lot and i am able to put this work experience forward to a new job opportunity. Thank you for considering my job application.

Like everyones said, employees and managers come and go so frequently it's chaotic. They didn't tell me in the interview, but you have to pay for your equipment through deductions from your check which is about 700 dollars. You also get a gas card with 20 per week, which they took almost two months to issue me. The website they use to log info / pics at pools is awful and glitches constantly. On top of all that the job is very difficult, especially in the heat. You also have to work in rain / thunderstorms. The customers are also terrible sometimes. I've been accused of breaking equipment multiple times. The pros are simply just the pay. Filters pay 25 each, but you only get them if you finish all 12 - 20 pools they assign you that day. Also, they are kind enough to negotiate pay / allowances. I think the most I made in a week after tax was 1100, but next week went back down to 800. I have a hunch that they only give filters to the techs that have been there a while because I only got them after I said I had to leave because I hadn't gotten any 🤷‍♂️.

Absolutely abysmal management. 

They will gossip all day and never give support to their employees to do the job to the best of their abilities.

 Management will fire over any mistake vs growing and molding an employee. 

Management will make fun and diminish other employees weight and body figure. (Which has been recorded) 

management is known to give major grief for any doctor appointment or family emergency.

 Management does not believe in taking care of yourself when you are sick and will guilt you and hold your job over your head if you even think you should stay home and not risk getting the entire office sick. 

Management will try to tell you how to “get better” and will try to act like they know more than your doctor.

 Management will boast about how they can fire people if they want without cause as they have “played the game long enough” which was also recorded. 

Management and other co workers will make crude jokes all day and get mad if you ask to not be included. 


To conclude- this place is toxic but ran by a “great Christian man and family”, it’s a farce and you will be miserable the entire time working there. 

I worked here for 1 and a half years and advanced from a pool tech to management. 

Although, you more than likely not have opportunity for advancement as they stripped away the 'senior tech' title. 

 I can't say that you would ever be promoted unless you have a deep understanding of pools in and out, can troubleshoot and diagnose equipment, and are an effective communicator. 

They do not supply the proper chemicals to technicians to resolve issues at pools, and pretty much all of my technicians had faulty equipment daily. 

The training for pool techs is 2 weeks and you will learn exactly nothing because they don't have standardized training. 

You will be expected to do a high volume of pools.  You are paid on a per job basis, but they track hours, even if you are good at what you do, let's say you work 40 hours by the end of day Thursday they will not let you work Friday.

Higher ups like the CEO and regional managers have the ability to fix these issues, but they just don't care. 

At least the pay is decent, but they really only care about the bottom line which is money saved. 

It's a one way street here. 

Top Job Titles	Average Salary
Zone manager 371 salaries reported	$57,267 per year
Pool technician 22 salaries reported	$883 per week
Repair technician 12 salaries reported	$29.50 per hour
Field manager 17 salaries reported	$60,000 per year
Repairs manager 1 salary reported	$20.00 per hour

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