veterinary technician

veterinary receptionist

veterinary assistant

client services coordinator

veterinarian

BluePearl Pet Hospital

Much about this Company's success can be defined by looking at their Midtown Manhattan location.  Much about this Company's failures can be defined by looking at the Brooklyn location.  This mostly has to do with poor leadership - some managers who are overwhelmed and clearly in over their heads, and in other cases inexperienced or overly zealous leaders.  In fact they hire vet supervisors and friends who have so little knowledge of their jobs and make so many errors the doctors do not even want them assisting them with patients.  The head managers will constantly say to let them know if we need anything yet never fixes problems unless the problem is important to THEM then suddenly, there's a brand new policy out of thin air, found no where in the employee hand book.  They spend countless money on sugary snacks and sodas to kill the pain, and insult staff and doctors by ignoring repeated attempts to correct problems and instead continue compensating our frustration with down time puzzles and arts and crafts vs actually doing the job at hand. If they had the appropriate management skills required for their roles, perhaps they could take the cloak of dysfunction off this hospital and bring it up to its potential. The higher ups either know and don't care, protecting their own hand picked club members or are completely blind to the dysfunction junction which is held together with a few dedicated amazing ER docs and specialty docs and the majority of the staff who are overworked to the point of exhaustion due to this mismanagement. Company wide they are so short staffed they close the ER.  So how is this ok for a 24 hour Emergency Hospital? When will it be fixed?  When the ship is sinking it's time to either fix the hole in a short amount of time, or get the life boats out and evacuate instead of worrying about entertaining the passengers and having all day meetings discussing the temperature of the water and never produce a survival plan. Failed expectations and empty promises here, unfortunately, no matter how many suggestions they received or chances they had to improve.  

BluePearl has the potential to be amazing, but local management will make or break your experience there. My experience at the beginning was great. I was hired as a part time employee but I was consistently scheduled 36-48 hours/week. I asked to be moved to full time in order to have health insurance and was told there were no FT positions open. At that point, I decided to pursue another FT job with benefits and advised management that I would need to reduce my hours to two 12 hour shifts/week. Management's attitude towards me then completely changed, to the point other employees noticed and made comments about it. Per the BP handbook, PT is considered 30 hours or less, and FT is 30 hours or more, yet management gets upset if you reduce your availability to match what you were hired for. We were also expected to check the schedule daily as the days and hours you were scheduled changed constantly, sometimes just 10 hours before your shift. Management has no respect for night shift in general and you're often called in the middle of the day for non-urgent questions or expected to attend staff meetings scheduled in the middle of the day between your night shifts, meaning you get very little sleep. Management definitely has their favorites and will believe anything they say without verifying it with others.

Pay was better than some in the area but could be better. There's very little difference in pay between a year of experience and 10 years of experience. I cannot speak to benefits since I didn't have any. 

The training is lacking quite a bit. I was never trained in multiple areas and just figured it out as I went, but they are quick to point out any mistakes your happen to make.

There are very few licensed veterinary technicians at some locations, and unlicensed staff are sometimes asked to perform tasks outside their legal scope of practice. 

The ER hours are inconsistent due to lack of doctors which leads to confusion and frustration from the public. 

The break room is usually stocked with snacks so you're not just stuck without food for 12 hours if you forget your lunch. There are no scheduled breaks and you're not allowed to leave during your shift.

The night shift staff got along really well for the most part, but there's always one or two people that don't get along with the others. 

Title: Advanced Patient Care Assistant (ER Technician)
Company: Blue Pearl Pet Hospital
Duration: 3 years

Job Responsibilities:
As an Advanced Patient Care Assistant at Blue Pearl Pet Hospital, my role primarily involved providing critical care and support to animals in the emergency room. Responsibilities included triaging patients, administering medications, assisting in medical procedures, and maintaining detailed patient records. Additionally, I was responsible for handling emergency cases independently during certain shifts.

Work Environment:
The work environment at Blue Pearl Pet Hospital was challenging and often stressful due to the nature of emergency care. Unfortunately, the atmosphere was also described as "extremely catty," suggesting a negative interpersonal dynamic among colleagues. The company culture appeared to be lacking, contributing to an overall less-than-ideal workplace experience.

Company Review:
My overall experience with Blue Pearl Pet Hospital was marred by several challenges. The company's tendency to hire individuals without proper qualifications, resulting in fast-tracked promotions for kennel associates, created discomfort and potential issues within the team. The decision to often work in the emergency room alone proved to be demanding and took a toll on my well-being.

Regarding professional development, I attempted the Penn Foster Program with the expectation of improvement, but I found the program to be disappointing. This further added to my dissatisfaction with the overall work experience.

It is my observation that the company may not be receptive to necessary changes, and the environment might not be conducive to positive growth. As such, I would caution prospective employees to carefully consider the work culture and management practices at Blue Pearl Pet Hospital before pursuing employment.

Feedback for Improvement:
I believe the company could benefit from addressing the workplace dynamics and investing in a more supportive and collaborative environment. Adequate training and qualifications should be prerequisites for promotions to ensure a competent and well-prepared team. Additionally, improvements in communication and leadership may contribute to a healthier work atmosphere.

In conclusion, my time at Blue Pearl Pet Hospital had its share of challenges, and I would recommend potential employees to thoroughly assess the company culture before committing to a role.

This place is a great place to learn and grow your skills. There is no question about the medicine they do and the teaching. It is the best place I have been too to learn and grow as a technician. The doctors are AMAZING. I LOVED what I did and loved working with the patients and the clients. It is a job I LOVED, but no support. Benefits were amazing! I miss what I did, the doctors, and the benefits, but not the people or managent.  

There is a lot of favoritism that goes on with management. You can literally work your butt off for this company and they will praise the employees that never show up, that constantly play on their phone all the time, socialize all the time, or cause all the drama, over the hardest working technician there. There is NO work life balance. You are expected to respond to calls, texts, and come into work no matter if your sick, hurt- with a doctors note and pain medicine, or if the weather does not permit you coming in, and you are to respond even when you are off work. There is no praise for your work. It is all negative and no one there is up lifting. Management let a lot if things happen, even when it came to patient care and safety. You CANNOT trust anyone that you work with here. Even when you think you can, they will turn anything you say into the opposite of what you said, run to their "bestie", the manager or shift lead, and tell them all kinds of lies to make you look bad. Definitely don't ever whisper or talk softly, because that means you are causing drama, when you are just a soft spoken person or talking g about something personal in your life that you dont want everyone to know. There is no support from management. They do not listen or care about your concerns. Little to no pay raises. They do not care that you are the hardest working employee and drive two plus hours away and show up no matter what! It was the most depressing, negative, dark place I had ever worked at. It ruined my mental health and I still have bad anxiety and ptsd from how I was treated here.

Enter at your own risk.... the teaching and tech growth is here, just a very toxic work environment.

It’s crazy to me that people are actually happy working at BluePearl. I know for a fact my negative experience must be location based. 
I have never worked for a company so toxic in my entire life. Let’s first start with Management. Within the BluePearl I worked for we had a Covid-19 outbreak, and instead of closing the ER they kept the doors open and 15 employees tested positive within two weeks. The PPE the supplied us was cheap, and policies in place to protect us employees obviously didn’t work. When bringing my concerns about the whole situation I felt as if I was ignored and expected to carry on as if nothing ever happened.
 I’m still not 100% after getting Covid from BluePearl.
Management is “cliquey” and obviously chooses favorites within the support staff. If you don’t fit a certain mold they will find a way to get you out. They made me question my abilities, and made me feel like I was never able to do anything right, after begging to be trained properly when I started at this BP. 
They struggled to keep anyone on the team, and because they weren’t able to keep Doctors on the ER floor they expected us support staff to use our PTO for closures—why do we have to use my earned pay time off for ER closures? How is it our fault they aren’t able to keep veterinarians? 
Employers lose good employees because of bad management. 
With being short staffed it was expected to stay longer than the scheduled 12 hour shifts. I worked a 15 hour shift and was written up the following day for being 20 mins late that morning. 
The one good thing I can say about this place is you do in fact learn A LOT If you’re willing to sacrifice your mental and physical health for a period of time. It’s a good place to start if you’re trying to venture into specialty medicine and for the most part my co-workers were friendly, and easy to work with. 



I started working here while it was in transition from CVSEC to BluePearl. So this is about both management companies. I was hired to work a set amount of days and hours, they offered me a couple of positions but because of Covid I had to choose one over the phone. When I actually started I realized the position I picked was not best suited for me so they told me another position was opened up front which is what I was more comfortable with. The ladies up front were nice to work with with them exception of one or two standoffish ones. I was so overwhelmed though, it seemed like no one wanted to ever help me with anything, because I was new they wanted to throw everything on me and hope I sink or swim. Which I get, but if I needed help no one would still want to help. Suddenly my hours and days got switched with no warning. I was unable to work those days which is why we discussed something different in the interview, but they obviously didn’t care. I was struggling hard with my depression and panic attacks and trying to keep up this work schedule they had thrown on me, I eventually sent an email to HR to discuss a schedule changing and potentially cutting my hours because it was so overwhelming, I was struggling. I got pulled into the office with HR and the manager who basically told me they didn’t care about my depression, I was going to work those days and hours they set for me. And if I couldn’t do it then this wasn’t the job for me and they wouldn’t stop me from leaving. I was bawling by the end of it and they didn’t even care, I ended up quitting a couple days later and it was an immediate “See yah, good luck.” Nothing to even try and help adjust for my mental disabilities, not even a comforting word. They had no problem getting rid of me. But they have signs up everywhere for “taking care of your mental health, it’s important.”

I dedicated over six years to this company, and unfortunately, I watched it go downhill year after year. Every time management changed, the culture seemed to get worse. What was once a place I enjoyed working became an environment driven by fear, poor communication, and inconsistent leadership.

Employees are often terminated without being given the opportunity to explain their side of the story. Decisions appear to be made based on hearsay or one person’s version of events, with little effort to investigate or hear from everyone involved. You’re often not told exactly why you’re being fired, and management doesn’t seem interested in listening if you try to ask questions or provide context.

I also witnessed employees being let go after raising workplace concerns or simply expressing how they felt. This created an environment where people were afraid to speak up because they feared retaliation.

Staff are expected to give everything to this company, but when employees need flexibility or support with scheduling, that same consideration is often not returned. The expectation is to continually sacrifice for the business, while receiving very little support in return.

From my perspective, I also had concerns about inconsistent enforcement of workplace standards and policies. I observed situations where employees appeared to be held to very different standards, which was frustrating and damaging to morale.

On top of that, the prices charged to clients have become increasingly outrageous, making it difficult to feel good about what clients are paying.

After more than six years of loyalty, I left feeling that employees were viewed as disposable rather than valued. I cannot recommend working here unless significant changes are made to how employees are treated, how management communicates, and how decisions are made.

This is by FAR the worst company I have ever worked for.  Management at the Rivergate location is horrible. Save your mental health and work elsewhere. Few examples: 

There is not an existing training guide for this company for new, unexperienced staff, and I learned nothing. It felt like I was thrown into a pit of wolves. I was berated by management in a very hostile way. Doors were slammed, I was yelled at and humiliated in front of the entire practice for something that wasn't my fault. 

There was a situation where a certain doctor came up to the front desk angry because she wanted receptionists to determine which animals were not hurt enough to come to the hospital to prevent extra volume in stressful periods. Basically telling us if they were not dying, to divert them.

There is absolutely no training guides or manuals. You are expected to learn it all as you go, and I was very frustrated with that. Reprimanded over things I didn't know I had to do. 

There is absolutely no communication between staff. I was berated in front of the entire practice in a very hostile manner by new management.

Breaks are not mandatory or thought about here. You would think it is, but I was never even asked about a lunch break until I brought it up.... FOUR MONTHS LATER. Simply because I needed to go home and feed my animals on my 11 hour shift that day. It was denied because there was not "adequate" staffing. She also tried to tell me I could not leave the building when none of this was in the handbook at all. You should never have to beg for something you are legally obligated to do. And you would think they would care about your well being and your animals, but they simply don't. 

Worst Company.

I started off working in primary care for about a year before deciding to go into emergency care. You often hear stories of how hard/ stressful working in the ER can be and it is tough work but it's worth it (to me) Everyday I get to see/learn about new cases and apply new skills.  This is especially good if you plan on getting your VT license and they even help pay for your schooling. 

You're given about a month of training to make sure you're comfortable with the pace, handling patients and triaging on your own. I think now they are mainstreaming being crossed trained for the CSR role to help fill in when the receptionist leaves for the night. I never felt rushed during my training and any questions I had were answered promptly. I'm sure you're aware about the shortage going on in the vet field so with that being said, sometimes it's just one tech and one assistant but everyone usually does well with communicating to get things done. 

Overall, I love working for BluePearl and the work we do. We have a great team, doctors who aren't afraid to jump in or have your back when you have not so nice clients, great benefits, and many opportunities for growth. The only thing I think could use some improvement is the organization of the schedule but we have someone temporarily filling in at the moment. It's not really a big deal.

With all that being said, it is stressful at times, the hours are long, you have to deal with the occasional condescending client(s), BUT it is rewarding work, especially when a sick patient is healed and reunited with their owner. Just make sure you take care of yourself physically and mentally to prevent burnout.

What is the best part of working at the company?
When I first started, the hospital had a positive, energetic atmosphere and a strong sense of teamwork. Over time, however, the workplace culture changed significantly. Staff morale declined, turnover increased, and many employees felt unsupported when bringing forward workplace concerns. In my experience, issues related to communication and professionalism between coworkers were not consistently addressed, which created a stressful and uncomfortable environment.

What is the most stressful part about working at the company?
Chronic understaffing, limited breaks, poor communication, and a lack of leadership accountability made it difficult to succeed or feel valued despite strong teamwork among some individual staff members.

What is the work environment and culture like at the company?
I experienced ongoing workplace bullying that was reported multiple times but never meaningfully addressed by management. Concerns about staff behavior, professionalism, and workplace culture were consistently dismissed, leaving employees unsupported and morale extremely low. 



What is a typical day like for you at the company?
I often worked extra hours and was initially encouraged for my dedication, but expectations later shifted without clear communication. Staffing shortages became common, resulting in heavy workloads, missed breaks, and frequent supply shortages. While I respected many of the doctors and coworkers I worked alongside, management appeared overwhelmed and disconnected from day-to-day hospital operations, making it difficult for staff voices to feel heard.

Top Job Titles	Average Salary
Veterinary technician 43 salaries reported	$31.30 per hour
Veterinary receptionist 3 salaries reported	$23.32 per hour
Veterinary assistant 5 salaries reported	$23.88 per hour
Client services coordinator 1 salary reported	$23.33 per hour
Veterinarian 1 salary reported	$220,000 per year

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