sales representative

commissioner

sales manager

packager

front desk agent

Bluegreen Vacations

I am a former Inhouse employee who was let go for getting a couple of bad Medalia reviews from owners. This has been over five months ago. I think it is completely unfair I lost a job I worked hard to keep with sales when I know the Director of the property and the Manager of the Inhouse Department and all of his managers are all complicit and will pay $40 to a front desk girl to change email addresses of new owners to protect their favorite reps from bad Medalias. They pay her each time to switch the email for the owner on the ibounce tour for their top rep and whoever he splits deals with. The Inhouse Manager also covers his reps he is friends with that he referred in who he feels are pitching lies to owners to protect their own careers and keep the sales sites average sales APG high. They are trained by their top rep to pitch equity of their deed specific inventory into larger deeds claiming their ownership will now be valued at $7 a point with immediate unrealized equity for their families. The tax benefits are huge and their heirs won’t have to pay a 60% Estate Tax. Where is Human Resources? They bring in their managers and their specific rep who can split deals before going into QA to cover up what they said to the owners so the lies won’t be brought up in closing. There were a lot of good representatives like myself working hard when I was there who tried to educate owners the best we could while still trying to make money for the company and ourselves without lying to the owners to do so. Has the company ever considered the owners are upset with the original salesperson? I was unfairly fired from this company with a average $6000 apg just because the director and manager didn’t pay for my owners emails to be changed. I possibly wasn’t their favorite rep because of my lifestyle and not being part of the boys club. The only rep hitting top level bonus consistently when I was there by more than double some months due to the fact that he is the only rep who goes to whichever table he wants to giving him more than 60% of deals. If that’s not favoritism than what is? If the company really cared about Medalia’s like they say they do than they should look into this corrupt activity and clean house from all the managers who were participating like The Director and Inhouse Manager and take notice that the top reps never get any bad surveys back. If they do get any Medalias back it’s because the Inhouse Manager and his managers bribe the owners with RCI certificates to be mailed to them if they give them all 10’s? How is that fair to me that lost my job without any of that special treatment. Human Resources and corporate in Boca Raton should investigate the corruption going on at Club 36 in Las Vegas from the DOS to the Inhouse Manager to all his managers including the top rep considering he’s just an overpaid manager who gets half of all deals he goes on the backend. Corporate and HR should investigate and see how they are deceiving both you and the owners of BlueGreen Vacations. I hope this helps someone and I can only give the benefit of the doubt that this corruption doesn’t go all the way up to the corporate level. If that’s the case hopefully some of your stock holders will care enough to see this and reach out to you. All I want is my job back and to be treated fairly like all of the employees they give favoritism to. I know respecting our owners is essential to the growth of the company. But what corporate doesn’t understand is as a rep we are only following what the management team teaches us to do after we educate them which is to try to sell them the correct number of points for the vacation time they need. I hope someone finds this post enlightening and I truly hope HR cares and fires those doing illegal business practices. If a rep gets a bad medallia than they aren’t being protected by the Director.

I have worked for Bluegreen for some years and have been lucky enough to work at a few different locations on the East Coast. 

Like I mentioned in the title the company as a whole is good, but the Smoky Mountain area is cancer to the entire company. There is one individual in charge of the area that literally acts like a mad childlike bully to all of the employees, sets the process for all the resorts sales centers in the area, and encourages aggressive and misleading tactics with the guest. It's a disgusting environment for the standards of today.

If you are talking to the management alone, it's do whatever, say whatever to get the deal. Then when they do a meeting they say to never to mislead a guest. It's insane. I can't see how this has been allowed to continue for so long, anyways..

If you choose not to participate in what he, the leader, calls "The Process" then he will starve you out by not allowing you to talk to the guest. 

You will be required to show up daily as scheduled but not allowed to talk with any guest. So essentially you will be working for minimum wage if you do not just go along with the plan. It's not fair for honest professionals.

I have worked in the vacation ownership industry for many years, and I can personally remember when the salespeople were overly aggressive and lied to their guest. 

In the last ten years that has changed for the industry. The Timeshare industry as a whole has gotten better, but working with the leadership in the Smoky Mountains area brought me back to the old timeshare. No heat, No eat. Hire them in masses and fire their a--es.

What's even more disturbing is watching how different the leadership acts when someone from corporate is coming in to town. They go from old car sales mentality to professional in a blink, then right back to the boiler room when corporate leaves. Every employee there sees it and yet everyone there is too afraid to ask questions.

If you're interested in working in old school timeshare then Bluegreen Smoky Mountains Preview Center is where you need to be. If you want to work in a respected and professional vacation ownership environment with honest and talented people then I would recommend seeking out other opportunities with Bluegreen in a different region entirely. 

Like I mentioned earlier, Its a good company everywhere else that I have had the pleasure to work. And I would recommend them to my friends, just not in the Smoky Mountains. It is literally like a different company altogether in that area.

It's a shame too because if it had the same leadership as everywhere else it would be such a great place to work. Positive and friendly, as opposed to negative and everyone walking around scared of getting fired.

If anyone thinks that this review may just be one person's opinion and over exaggerated or biased I would recommend asking the people that work there directly, but do it off the site because if anyone is caught saying anything bad about the leader or his rules they will be terminated. I have personally witnessed this many times as well.

Even if he catches wind of it that a rep may have said something while at his or her own home in their own front yard, they're fired. Everyone that works there is walking on eggshells every day. 

If you do decide to work for this company in the Smoky Mountain area, please bookmark this review and come back to it in a few months. You will see this is the most honest review you have ever read about any company.

Good Luck.

The job basically is, you walk up to unaware people in Bass Pro Shop and try to twist their arm into buying a $199 vacation package to see a timeshare presentation. You are on your feet all day, you can't lean on anything for one second or even glance at your phone without getting reprimanded. 

You are expected to approach and try to sell and be pushy with everyone you see, and you're expected to unprofessionally yell up and down the aisles to draw potential customers' attention. They tell you to be slick about when you're going over the timeshare part (oh, no, we're a vacation club). There's no other way to put this, this is entry-entry-entry level, cold, face-to-face selling, and it's a tough product to sell. I've even heard management break the rules and lie, just to get a sale. There is very little volume in the store, and most people will not even give you the time of day. 

And beware, if they are advertising benefits. The company is in the middle of a merger with another company, and hours are getting cut. You'll get hired for a full-time job, but you won't get one, and you won't get the benefits either. There's an incredibly high turnover, and they will hire nearly anyone with a pulse. The job is basically like when people walk up to you in the mall and try to sell you skincare. That's what you're doing. 

Training, especially on the job, was great at the beginning, but as soon as they hire another person you're thrown onto the floor whether you're ready or not. Also, because they know they can just hire another warm body if you don't make sales (which is impossible because there's no one in the store), they start to give you warnings, make you stress about job security, and offer negative rather than motivating feedback. I would stay far, far, away from this company and job, especially during the merger. Also, they're going to 8-hour shifts, not 6. This entire job description is an inaccurate as they come. 

Anyone can be trained for management but in a sales environment there needs to be leadership and consistency.  They hire anyone that can breath, spend time and money so they can memorize company info then put them on the phone.  If you never sold before you have a 10% chance on surviving there.  Let lack inspiring meetings and  motivational tactics to keep the momentum.  Every sales floor needs it.  They waste tons of $ bringing in new people but invest nothing in keeping the current staff.  Compared to other timeshare companies their employees resort/ hotel discounts are never available.  This is huge reason why people leave.  It's a stressful environment because of the negativity the customer brings from their annoyance with choice and they reservationist from Thailand then to be transferred to a sales person to sell them a package they probably cant afford (CC declines at $99! smh).  Its important to be able to getaway every 4-6months with a discount to rejuvenate your spirit.  Isn't that why most are in hospitality?  If they ever have availability, its maybe 2 days during the week, if that. Not a whole week for $79 as they tell you in training. Their spiffs are a joke!  Usually its vending machine or fast food coupons.  Other companies celebrate recognition like award ceremonies, yearly company parties, getaways, electronics, $20+ gift cards, park tickets, and timeshare sales bonus.  Plus the people you talk to are extremely ghetto which makes it stressful when you cant understand them on the companies horrible phone line .  Did I mention how many times they ring the bell or how loud they announce 1 deal everytime?  It's an over kill.  Yeah, very unprofessional and no motivating perks. 
 Save your time and try out a better company that pays more and with hospitality benefits you'll be able to enjoy.

A typical day at Bluegreen as a Sales rep would include attempting to stop everyone possible in retail location, ( Bass pro/ Premium Outlet ) attempting to sell them a vacation that can possibly lead to timeshare ownership. 

As a manager, you will be held to some pretty "strict numbers". Some of them are quite attainable through dedication and enthusiasm. If you enjoy the job, and have a good team, they are reasonable expectations. The pay/commission structure is fairly aggressive. Bonuses are fairly aggressive. Downside - Regional Manager/ DM's are under a lot of stress to hit their budgets and can be unrealistic when under pressure. 

While this is not for everyone, if you are friendly, enjoy a challenge, and are sincere and direct - it can be very rewarding. You will learn a lot about different sales tactics. Some are very advanced. You will work with like-minded individuals, for the most part. It is a very challenging job at times. The hardest part of the job is getting people to commit to a vacation ( for a great price ) and also agree to sit through a 2 hour presentation while there ( for the timeshare aspect ).

Also, reaching sales goals can be very challenging and sometimes, unrealistic. The most enjoyable part is the feeling you get when you make a connection with the customer. Some sales give you a feeling of accomplishment and even make you feel great about what you do when off of work, as well. I sincerely learned a lot of great sales knowledge, and I have been in sales for over 13 years. This is a good job for someone that doesn't mind commission and hates being in an office environment. There is certainly money to be made.

Call transfer Management presents themselves to try to help employees succeed and reach high commission levels, however calls are manipulated to "feed" a select few to "prove" high commissions are achievable; they over hire to obtain about 6-8 sales per week for the majority of employees with about a 6% conversion due to their manipulation of their algorithm (low/medium income zip code zones with a 0.03% op to make a sale; 1 sale per 20-30 calls per day) to minimizing commission payout while meeting their marketing quota. The Director and managers vote for 1 rep among all the reps each week, aside from their three favorite reps, as to which one will reach a higher commission to prevent turnover, giving the reps a false hope that they can eventually make top commissions and stay; normally the following week after being "fed" they don't make it to the commission board, 5 or less sales unpaid to balance the higher commissions made the prior week. Lastly, if they don't like a specific new hire, they will never provide the good calls to ensure they only obtain the answer % needed for calls to maximize their return for their new hire sign on bonus with little commission payout; this trick makes new hires stay for the sign on bonus while they hire people to replace the ones they don't want. If you're looking for a quick hire with a sign on bonus to hold you over until you get a better job, this is the place. If you're looking for a secure job that pays commissions based on your actual sales skills, this is not the place; they control the calls to control your income potential while maximizing their own personal marketing budget goals; if you're making too many sales outside of their budget, they will stop you and put you on calls that don't qualify to even sell the customer.

The company has a few hiccups in that you do have a very strong sales orientation and you're constantly battling between the two goals of sales and care.
There is a huge benefit of communication between all departments and inside your individual department within the company of Bluegreen which provides an expedient response to any problems that you face. The con to that however is it can create an instant response to any mistakes as well being transmitted and subsequently expanded beyond need however those are few and often can be resolved with a simple gesture of correction.
Our community within the workplace is very accepting in the departments, you wont feel out of place as it is a place all geared towards togetherness. However it can feel lonely if you are more introverted and don't reach out first since it is in fact a desk job with a lot of paperwork and time involved.
Early mornings are the exclusive time slot that your work will always occupy, we are early to rise so early to bed is often key to making it to work on time although it does make a lot of time for you in the day. I cant think of a time before working here that I've been able to have dinner with my wife consistently. So often in todays world our jobs outside of the corporate workplace there aren't very many jobs that provide anything near a 9-5, and 8-4 is pretty phenomenal with a guaranteed weekend!
The last thing I wanted to mention is the benefits are often something I consider heavily in my life as I have family that are very far from me so its important to have more time off to see them which I get a lot of PTO accrued quickly to counteract those problems.

tl;dr The directors and company are a nightmare and unless you want to chase your pay every other week, work literally anywhere else.

I worked at the St. Petersburg, FL location for Bluegreen Vacations for 9 months (yesterday was my last day) and to say it was an awful place to work is an understatement. There was no manager or supervisor the entire time I worked here, it was all run by the Director of Marketing and the Assistant Director of Marketing who are extremely shady and removed. I am the top producer and did many components of the managers' job and was never promoted, but this is only one reason I chose to leave. If you do well at the hotel desk, they will not advance you.

There were also SEVERAL problems with my pay on many separate occasions and the directors pushed back against me every time to try to keep my money from me and push blame, making faulty excuses along the way. Speaking of pay, they're going to tell you you can make up to $90k in a year in this position and while it may be technically possible due to the commission-based pay, it is not actually plausible. It's more so a 30k-40k/year job (if you get all of your money). There is also no HR manager onsite, so there's no one to talk to about the mistreatment from the directors and there are several people who should have been fired who haven't been and several people who have been fired for personal reasons. The turn around here is inconceivable externally, but once you've worked there it makes sense.

Besides all of this, the vacation club owners regularly scream in your face about being given the run around by customer service and deceived by the sales teams (primarily in Myrtle Beach, St. Augustine, and Shenandoah) and management does nothing to help you out. They throw you to the wolves which is fine for few and awful for most. 

Run away, and don't look back. This place is toxic.

Worked at the Outdoor Traveler kiosk within Bass Pro store. Site Manager was very young, inexperienced & apparently was NOT trained in employer/employee relations, legalities &/or Labor Laws. 

Doing timeshare sales (even selling mini vacations from a kiosk) requires total immersion. Employees must be on the company site regularly - making social comments, thanking each other & "drinking the Koolaid". Site Management regularly gets yelled at by upper level management (by phone, sometimes in 30 minute rampages) to increasingly sales production more & more. In turn, site management pushes sales staff like crazy.

In my opinion, when I left I could've sued Bluegreen for a multirude of reasons: 

1) Degrading to women/male favoritism;
2) Illegal firing (literally on the Monday following my 
    weekend in the ER. It was cruel, at best);
3) Manager swearing at employees via text messages;
4) Unfair to a medically disabled persom/ADA 
     violations (no accomodations made for my 
     disability);

*** 5) Requiring employees to take LESS than a 30 
           minute lunch (BLATANTLY ILLEGAL by CA State law). ***

6) Violating Bluegreen's internal company rule of a    harassment/abuse free workplace.

Maybe I should still report them to the ADA & the Labor Board. Bluegreen is advertising for a new Manager at the Rocklin store. I guess that means that my Manager was "de-throned".

As an added incentive employees are told they can get reservations at all of the Resorts. The fine print basically gives a TON of blackout dates; AND that your reservations can be cancelled if a "real" client needs the space. There's always a catch.

Allegedly good benefits package but I didn't sign up for it. Any employee vacations must be scheduled in the quiet seasons.

I have worked for Blue green twice once as a District Manager in the Bass Pro Division and later in the Outlet Mall Marketing as a sales manager. Both divisions have there challenges in the Bass Pro side you are expected to move your family in order be promoted giving you $1500 for moving expenses on a 1200 mile move is almost an insult. After selling my home and my wifes business to move to a town that we knew no one I was expected to manage one location and travel to six others to oversee operations while taking no time off. After a year of 7 day a week work weeks, I took some time off. I returned from a week off and received a write up first day back stating I was to work 7 days a week until further notice. I was then demoted and moved back to the town I had sold my house and wife's business to a location with no employees at all and given 30 days to turn it around! I did turn it around by hiring and training 5 employees and hitting 99% of the set budget. This was not enough for management so I was fired. I later was offered a position with a new division in Outlet Mall Marketing this was truly a joke! My team was giving no support no internet or way to process credit cards and unable to take cash. We were told to write down the customers credit card information and call it in to the district manager later. After months of hard work we finally got a computer and I took a few days off with approval and returned to a write up demanding I work 7 days a week. Needless to say I quite on the spot! I started my own business and now 5 years later we have 9 employees and I take home $200k. 
I write this as a warning do not give this company any of your time! 
I went to work for them with ten years Timeshare experience and can tell you this is not a healthy environment for anyone.

Top Job Titles	Average Salary
Sales representative 2 salaries reported	$35,000 per year
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Sales manager 40 salaries reported	$86,925 per year
Packager 87 salaries reported	$61,379 per year
Front desk agent 39 salaries reported	$16.31 per hour

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