cosmetics sales associate

store manager

retail sales associate

assistant store manager

seasonal retail sales associate

Bluemercury, Inc.

I wanted to enjoy working for this company. Unfortunately, my experience was miserable.

One of my co-workers would constantly talk horribly about our manager behind her back discussing things such as her weight or what she thought was “poor management.” She believed she should’ve received the Store Manager position.

After I began esthetics schooling, the dynamic shifted in the workplace even more. I successfully became certified in esthetics during my time at BM, but if I didn’t know an ingredient or seemingly “less than” my co-workers, I was berated with comments like, “Didn’t you go to school for this?” It was embarrassing, rude, and demeaning. 

Finally, the co-worker I mentioned previously hated one of our new and older co-workers. Every shift, she talked maliciously about her appearance or lack of industry knowledge. My older co-worker would tell me how relieved she was to work with me instead of her because our co-worker wouldn’t even speak to her during their shift, much less help her find anything in the store if she needed it. My manager never corrected her bad behavior and would occasionally even join in. I understood that my older co-worker required more patience to work with, but I never understood why anyone would go out of their way to try and make someone feel unwelcome. I offered to be a witness for bullying & harassment if she ever chose to pursue it with HR.

I quit BM after getting hired at a spa job for esthetics. I was unable to work a full two weeks notice. I was apologetic about my sudden absence, but I had to do what was best for me under the given circumstances. It didn’t end well and my manager sent me a paragraph of how disappointed she was in the situation but wished me well nonetheless. I didn’t respond and decided it was best to mail back the key and cut ties permanently. Overall, a disappointing experience to say the least.

I believe BlueMercury is a great company; just not this specific location. I hope it improves in the future.

I worked at the Bluemercury in Massachusetts, Seaport location. It was absolutely the worst job I’ve ever had. The management was the biggest joke ever. Manager was either always out on PTO and wouldn’t answer phone calls or texts about important store matters and NEVER worked weekends pass 3PM or Sundays. Manager  showed favoritism openly. Vendors run the store and they get to do whatever they want, breaking many rules but are put before the actual Bluemercury employees. Extremely under staffed at all times. Certain people would get hours cut but then be made to work overtime. Gratis was never fairly given out. Lots and lots and lots of favoritism, constantly. If you change your schedule they’ll lose their minds but they’re allowed to bounce you around whenever fits best for their PTO or so the management doesn’t have to work weekends. Had to fight to get holidays off or request time off but manager never worked a holiday. Store was rarely visited by higher management and no problems were ever addressed. Extremely petty, mean girl environment. Very glad I left and will never be looking back. I have never recommended this job to anyone and never will. The company is not involved enough and will give management positions to anyone and not properly train them. There are better jobs out there that will pay more and you won’t sacrifice your mental health for a bunch of mean girls in heels for 8 hours forcing you to do everything so they can leave at 2PM and you, open and close. There’s also ZERO routine or structure so if you’re someone looking to actually work and get work done, this slow paced environment with ever changing rules for each employee, is NOT for you! Don’t apply here, don’t work here! Go find somewhere else that’ll the management actually does their job!

Bluemercury is a good company to work for. The locations that I work at usually have atleast two employees on the sales floor every day. Sometimes the day passes slower than other days but theres always something to do. We clean displays, floors, mirrors, and also keep up with inventory. When a client comes in, we sit them down for a makeover which helps increase and personalize a sale. We also do an hourly read for the retail sales and do a touch base at the beginning of the day so we are aware of our daily goal. 
my knowledge has definitely expanded while working for bluemercury. It's a daily thing learning something new about product. Having an esthetician in both locations helps with increasing product knowledge because she tells us what piece of skincare would be best for certain skin types and/or clients. 
The management could be better. The communication should be stronger than it is.
My co-workers are absolutely amazing. We all share what we know about the products we carry. When someone is new with the teams I work with, we are all excited to share what we know with them, we encourage questions, and we love to train and make sure they are on board and comfortable doing certain tasks. Having a positive team is what really makes the store run smooth and well.
The hardest part of the job is not having enough communication. It is very easy to lose something since there is not a permanent location for most things (client binders, overstock, brush belts, supplies). It can be a tad confusing. Also paying for parking since the company does not reimburse.
The most enjoyable is being around the employees, helping a client and educating them on every piece of product, and keeping up the sales to make the month.

If you are foolish or desperate enough to work for these liars, get whatever they promise you in writing and get a lawyer. They prey on people's trust in their employer to at the very least obey the law. They constantly break labor laws and they have the multiple lawsuits against them to prove it. They put their employees at unnecessary risk during COVID. They asked people showing COVID symptoms to work anyway, They told us not to tell anyone when coworkers got COVID and continued to schedule people and vendors without telling them. They'll change your schedule all the time. You NEVER get a weekend off. They have zero understanding for events outside of your control like a car crash causing you to be late and will respond with the most severe disciplinary action they can take including termination. They constantly have positions available on here because no one wants to tolerate their abuse and thievery if they don't have to. All the 5 star reviews are clearly plants from corporate. No one talks like that and they don't give any examples. The real rating for this company is less  than 2 stars. Upper management is completely insane. I can't even say they're just cheap and greedy. They cut off their nose to spite their face constantly. If they have an opportunity to make you miserable they will take it even when it means losing money.  It's so bizarre. I have never seen anything like it. 
tl;dr run from these shady nut jobs!

I've noticed the locations on the east coast are better ran but west coast it's such a toss up. It's nice because it's not commission based but it's made very clear that your job is on the line if you don't make goal, which is especially hard if you just don't have the customer base or volume nor do they bother to stock your store with high selling products (we sat out of stock on most best sellers for months while other stores would get healthy supplies, our poor customers leave frustrated and end up going elsewhere). Management is hostile with no room to grow and no coaching. They just expect you to know without proper training. I've noticed this with upper management as well (manager/district manager). There is also no room for creativity. They want you to stick to their seemingly approved business model, meaning: merchandising how they tell you, sell what they tell you. So it's really no different than Macy's or Nordstrom. I enjoyed my coworkers but they are equally as unhappy. Constant negative environment with hostile management (think talking down, being treated like your inept, but can't be bothered to coach or say what they expect of you. You gotta figure it out on your own) and there is such a poor work life balance. Saturday's can never be requested off unless your sick, vacation doesn't get approved unless it's more than three months out, it's mandatory to work Christmas Eve, plus our location was extremely under staffed where you'd be manning the store alone which left us susceptible to theft, plus there was no coverage if there was an emergency. I hear east coast stores are better run with a fun atmosphere.

Commission? Rarely. If you make your monthly sell’s goal as a store with no returns for the month then you will be lucky to get 1%. Gratis? Funny, only if there is a vendor that wants to come to your store and most of the time it’s sample sizes. Free samples? No, you can only have 3 free samples. Discount on deals? Nah, only when allowed to have a good discount, when the company says so. Sick time? That’s a joke. Managers are spoiled and will leave you alone to work while they walk around outside, take 2-3 hours break, or go on vacation for weeks at a time. Entitled customers? Yes. You are expected to sell, be the janitor, the plumber, the maid, the therapist to people’s personal problems, deal with online returns that are not easily processed, the rodent and pest control, do the mail, the inventory, the advertisement, solicit cold calls to customers, stand for long periods of time. Deal with one customer for 3 hours trying to find a lipliner with the limited stock you have in the store and they end up buying nothing. You are hardly trained on anything. They want you to dress like you have money but pay you minimum wage. No sneakers, no head bands, no patterns on your clothes, no logos even if very small, all black everything. High stress with no reward. Management covers management. It’s like high school and a bunch of mean girls. If they don’t like you they will make your life miserable. But they will use you every chance they get. They will make someone a manager with no management skills. The managers are mostly on vacation anyway.

Don’t apply here if you like to have weekends off or any type of personal life because this job doesn’t care about you. First company I ever worked at that didn’t give a Saturday or Sunday off a month. They say it’s a full time position but really it’s 30 hours only. Make you come in 5 days a week with only 2 days off. They extend store hours but don’t extend hours for employees. They rather overwork you than hire an extra person so the company saves money. They don’t pay for holidays or give bonuses like other companies do. This company does not cater to Hispanic or women of darker complexion whatsoever.. The environment is toxic. NO ONE is happy for working for the company. Can’t keep a full staff and can’t even keep locations like Lincoln Road and Coral gables open. Obviously there’s a pattern here. It starts with upper management. A company that makes millions a year and doesn’t give holiday pay or days off for employees. Doesn’t matter how much they pay you it’s not worth your losing time with family. Management acts like they care about you but as soon as they need to meet a deadline it falls on the employees because they didn’t get it done on time and they let their frustrations out on you. They expect you to do everything while they just sit back and do nothing. This company should figure out a way to to make their employees happy before opening new locations. 

Horrible unorganized management. Very unethical. Majority of workers feel unvalued. Underpays employees. They trick you out your work. Glastonbury, CT manager is very condescending. You will go above and beyond doing your work just so manager can gaslight employees and use twisted psychology to try to make you feel like your not doing enough. They sell you a dream like you apart of the team but then later on make you feel very unvalued. Do not sign the temporary position contract they will take advantage and work you just as much as the regular employees and then keep you as a temp with no benefits at all for as long as they can just so they recruit more people and keep paying you less for the same type of work others are getting paid for. All your hard work gets unseen in that type of environment and they hold your whole team accountable for the job position they give you. Manager told me that in order for me to be a part time the only full timer in the store would have to quit, or we the whole team had to meet a goal of several more million$$$ per quarter to increase the store volume hours (yet they always hire new people) or I would have to be willing to be a stock person in another location as well. Management is horrible. THE SAMPLES AND GRATIS ARE NOT WORTH THE UNDERVALUE.


I've worked at a few locations due to moving. I really enjoyed my first year with the company at the first heritage store that I worked in. I learned about a lot of brands and I gained a lot of new skills. My DM and manager saw a lot of potential in me to move to up quickly and I felt really valued and appreciated at my first store. Unfortunately when I moved and had to work in a Macy's location it all went down hill. Very bad management, super disorganized, the team was not a team and didn't want to work there anymore. Each location is a little different, I wouldn't recommend working at any of the Macy's locations based off my horrible experience. I've helped out at many different heritage stores and worked at 2 for a while and I know for a fact that those stores are more put together with a more professional team who enjoy working together and who enjoy there jobs for the most part. All in all this company isn't bad. It pays fairly well, you get a lot of free products, get to work with and meet some great people. I will say that the benefits could be a lot better, more vacation time, more affordable health care, holiday pay would be nice, and the company does lack in communication.

I'm a part-timer here and I constantly had 20-30 hours a week in which I thank my manager for since she never hired a second part-timer so that I get all the hours. But now the company has cut a lot of hours nationwide and I'm left with 5-10 hours a week. All the hours go to the full-timers first and then what's left to the part-timers. Part-timers barely get any benefits, we can only receive dental and vision insurance. There is no health insurance and no paid vacations for part-timers but the full-timers receive it. No one gets paid time off unless a natural disaster occurs. It is very inconsiderate for the company to cut this many hours and it's affecting everyone. They are growing so rapidly and can afford their employees at the hours we use to have which were fair and consistent. On the other hand, there is advancement but only if you are willing to move to where new stores are opening. The stores have a boutique feel to them so there aren't that many around unless you live in a big city like NY. Other than that I was so happy there because we have amazing clients and my co-workers, manager and district manager are such great people! I love beauty and skincare and this was perfect but now I feel like the company is going downhill.

Top Job Titles	Average Salary
Cosmetics sales associate 146 salaries reported	$21.12 per hour
Store manager 5 salaries reported	$30.59 per hour
Retail sales associate 117 salaries reported	$21.71 per hour
Assistant store manager 6 salaries reported	$24.88 per hour
Seasonal retail sales associate 2 salaries reported	$20.76 per hour

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