registered nurse

screener

health screener

usher/ticket taker

order picker

Bon Secours

All Companies have their cliques and when you don't fit in them your job situation suffers. The first 2 weeks I was hired as a office manager I knew I would never run the show. The old manager was continuously linking the staff checking up on me. It made a true divide in our office. The staff that supported me was good to me. The staff that supported the old manager (who was in administration now) just made my job hard. The Drama was like High School again. The staff made up lies about me and I could never defend myself because My boss did not want to hear it. The mean girl staff wanted me gone and that's exactly what they got. I have never been treated so badly in my life as I was at Bon Secours. I have never had anything but excellent evaluations and I pride myself and getting along with everyone but this group of ladies Nurses made it impossible. The administration looks out for each other and will not help you if you have an issue with another supervisor. I came in a many mornings to them discussing my health issues which violates my rights. Also, I work for my PCP and before I got out of the room with the Dr one of the nurses told all the staff I had a tumor on my spine. So everyone knew when I came out of the room from being seen that I had a tumor. I told my supervisor what had happened and she said she has nothing to do with that. I saw the specialist the following week. The day after seeing him I was putting in my FMLA Because I was going to have surgery in 2 weeks of that day. My supervisor and another supervisor ask me to come to her office so I did and w/in 5 min I was terminated. The excuse was not fit to do my job. So much for Bon Secours having a heart for someone who worked for them for 12 years. So instead of helping me get better I became a Liability and I was out. I had just helped our office pass our very first State Compliance. Almost 1 year of working 15 hour days on salary.Coming in on weekends.  Cleaning and hauling stuff to dump. Making all new policy and procedure books and manuals.Making sure we knew all the information we needed to know and running a practice while this office overhaul was taking place. I was told the staff could not help because of we could not pay them overtime and that if they worked they had to be paid. So all I heard if not done its going to fall on you. That was the Thanks I got for devotion. Bon Secours let me down in a big way. They caused hardship to my family 1500 Cobra insurance for me to continue my insurance. If they treat employees like this in time of need imagine the patients care. My situation was unfair and poor management. I am still considering a law suite and probably would have by now if I was not recovering from surgery. If you have a any concerns express them. Maybe Bon Secours little town offices will be cleared out of their little cliques and more professional Supervisors will be hired in their place that remember the mission Bon Secours is suppose to stand for. The Catholic Sisters that started Bon Secours are very disheartened by today's way of thinking. Its about the money and numbers and not patient care. SHAME ON YOU BON SECOURS!

Faith based organization with focus on providing high quality and safe care for their communities. A large focus is on indigent patients or those with less than optimum healthcare with several outreach clinics for community members   use who do not have primary care physicians. The clinics provides ongoing care for patients with chronic conditions providing regular appointments and medications at low cost for those utilizing this service. 
 
This hospital's mission statement and community involvement contributes to the longevity of many employees who believe in the core values service to those who are less fortunate.. 

While the mission is heartfelt the opportunities for advancement are few and far between and while stating they support employee growth and do have a significant financial reimbursement for staff pursuing advance degrees. The opportunity for advancement or promotion are not available with the health system routinely utilizing high cost consultants or hiring from outside sources. 

I have felt supported and encouraged to complete my graduate degree yet now find no opportunities to advance within the health system.
 
The hardest part of the job is dealing with a culture that says it puts safety at the forefront yet does not exhibit accountability for those who regularly choose to work around protocols or outside best practice standards. This is frustrating for those who review events and documentation only to have events explained by middle managers who consistently say "its really busy". Staffing continues to be a huge challenge and contributes to  many safety events.
 
Despite a focus on safety there are ongoing opportunities to improve safety practices and protocols with negative patient outcomes that go unrecognized or addressed by leadership in a way that is communicated back to direct care staff. 

The best part of the job is working with staff that are dedicated to providing faith based best practice care for our patients and are unafraid to share their faith with co-workers, patients and family members. 

Although faith based this organization does depend on CMS and other insurance payments for services making them actually a for profit hospital. Patient outcome metrics are reviewed monthly with much focus on appropriate documentation for maximum reimbursement.

My experience with Bon Secours Health System has afforded me the opportunity to grow professionally with a much greater emphasis on direct care with patients. I love people and at Bon Secours there are so many to love! I feel supported by a team of other professionals and am assured I am a good addition to the team. Management has clearly let me know my skills and my presence are important. I like working in a Catholic health system because it clearly proclaims what I value most. Most of all, this ministry is allowing me to learn how to achieve a healthy work/life balance by making expectations clear and learning to stop for a breath every now and then.

I'm unable to rate the Job Security/Advancement category only because I know I am here until late August as that is when my Clinical Pastoral Education year will end.

There really is no typical day in hospital chaplaincy. I could say I spend a lot of time visiting patients, but it so much more than that. Each door I knock on and enter is an opportunity to establish trust and build a relationship with someone who was a stranger only moments before. Every day and every patient is unique. I have the opportunity to reach out to hospital staff--be it nurses, food service staff, administration, environmental services or security. Of course, there is also the academic side of the program--discussing reading assignments, presenting verbatim reflections, and engaging in InterPersonal Relationships group.

Through the Clinical Pastoral Education process have I grown in self-awareness. I have become more comfortable sitting with silence when its warrented. I find I am able to help people in crisis and grief. The hardest part of the job is certainly when there is a death. Death touches everyone: the family, the nurses and doctors, EMTs, unit secretaries, and me. The most enjoyable part of the job is simply the many different people I meet. I love to hear their stories--the bitter and the sweet. In some ways I've gained a new sense of history as I listen to older patients telling me about how they grew up and what their lives have been like. I'm amazed that so many trust me with their story and I recognize the sacrednes of these encounters.

A normal day when I would come in would usually be around the time where things start calming down. After logging into my computer and getting set up, the calls began to come through for an hour or so until they slow down. Many people would call for just password resets and others would make requests for specific things that needed to be done for them. Later in the day, a critical call might come through and require a certain team to be paged to handle the request. During every call taken, a ticket was documented with information regarding the call and the actions taken for a resolution. 

I learned about some of the terminology used in the hospital and the common problems with applications used by many of the staff in the hospital. When a nurse would become locked in a patient's chart or when they're unable to place a patient in a bed, they would call requesting help with one particular application. The application, Connect Care, is used in many Bon Secour hospitals to keep track of patients. Although very useful, it requires much maintenance to keep operational and appears to be complicated for some nurses and doctors. 

Management was a blast to work with as well as the co-workers. Everyone was enthusiastic and worked great as a team. If management ever got involved, we were all informed of any changes and future plans. We were provided with a day out of every other week to express anything to them if ever needed, and to receive a progress report. There were also team meetings held once a week to update us on what was going on in Bon Secours and what other groups were saying. 

I think the hardest part of the job was the problems that some people called in about. They were hard to fully understand earlier on because of the unfamiliarity with hospital terminology. There was always something new coming up that didn't ring a bell. However, the most enjoyable part of the job was working with people that helped you out no matter how busy they were. Even if we were short staffed, the managers made it clear they were open for contact if there were any problems. I think being a team player is a very important factor in the workplace and I noticed that quickly while employed there.

This position requires not only efficient and quality data entry, but a unremarkable level of world class compassion and care to create a lasting impression on patients in their times of uncertainty. The registrar fulfills this important role of being the face of the hospital for patients and visitors while admitting/directing them to their needed destination. I have to have a detailed knowledge of: every department within the building, medical terminology, physician names and practices to be able to provide accurate directions for patients' different procedures. Primary duties include: meeting and greeting patients/families and beginning the medical record, both written and electronic. I am responsible for quality patient registrations by obtaining thorough and accurate information, timely and efficiently, and entering this data correctly into our system. My specific duty as an emergency room registrar collects the patient’s chief complaint and enters their arrival into our system. I have to have a working knowledge and history with a wide array medical terminology to initially assess each patient’s acuity, sense stroke and heart attack symptoms, respiratory distress, circulation and chest pain to notify a nurse immediately. I must have knowledge of specific follow up questions to assess severity as well. I enter demographic data into the system, collect any copayments/coinsurances/deductibles as well as verify health insurance coverage or offer them different financial solutions for uninsured patients. Secondary Duties include; conducting end of day money reports, keeping the monthly employee copay log up to date, faxing all supporting documents to the finance department, deposit any cash and check collections for Dunbar pickup, weekend outpatient cover for any Saturday patients coming in with an X-ray Order: I schedule the patients visit, transcribe doctor's orders, linking it electronically with the patient's information, and signing in those patients

I was very happy to work here when I first started.
They allowed employees to pick up overtime, the management attempted to fix problems, and there was hardly any drama.
Recently we merged with Mercy Health making the combined companies an 8 BILLION dollar health care system, one of the 5th largest faith based health care systems. 
Management ensured us that there would be little changes, and the merge wouldn’t effect us.
WRONG!
Overtime is cut throat now, we’re all fighting with each other to make enough money to survive.
They’re sending CNAS home early or at the start of shift
The Resident to staff ratio for someone in the dining room is unfair.
All you hear now is we’re on a budget! Budget this and that all the time!
We went from having plentiful supplies for the residents to having supplies cut
We went from as much OT as you want to being lucky to get one day of OT.
We went from a fair workplace for CNAS to an overwhelming workplace

Aside from that they also cut our yearly raises because we went over our budget. We all received a letter in the mail explaining that they will reassess in March 2019. 

Bon Secour before the merge was a company I was proud to be employed at and would recommend, they actually cared about the employees. They wanted to make sure we all could afford the cost of living, now it’s the complete opposite.  It’s a shame.

Aside from that...
There is drama and favoritism between staff and management. Most of us do not see a point in voicing our issues any more because nothing gets done. 
Typical in most health care environments.

Before all the changes I would have recommended working here especially someone with a family...
Now I would only recommended someone who doesn’t need the extra hours or has more than one job. 

A lot of us aren’t happy here anymore

I've been with the company for 15yrs+. Current leadership only cares about Doctors/Nurses/Administration. They started promoting this new idea called "One Bon Secours" which was to unite us. It sounded great, but every Hospital is treated differently with different pay scales & uniforms for the same jobs.

Every year, they put EVERY department under the microscope to see if there is any way they can outsource it, to save money. New hires even with less experience 8 times out of 10, start off making more per hour then employees that have been there for 5+ years. Some years the Hospital doesn't even give a raise, & even if you get the best reviews possible, you'll only ever get a 2% raise. The new minimum start pay is 10.00 per hour (the math is 10.00 + 2%). 

At Bon Secours, you can only earn PTO if your part-time or full-time. PRN's get the very short end of the stick. They can work 40+ hours a week, but never earn PTO & will have to wait for a part-time or full-time position to open up before they can change their status to start earning PTO. 

They do offer a lot of free training with their online courses, which is a nice benefit. This year they required all employees to get a CPR certification, no matter what Department they are in. 

The most enjoyable part of the job, is working with the friendly patients, kids, & friendly staff.

The hardest part of the job is working with patients who aren't necessarily very nice, & an administration that only cares about the image of the hospital.

There is an extremely high turnover rate in both management and employees. Everything is very inconsistent and the right hand doesn't know what the left hand is doing. Lack of respect and appreciativeness and fairness to employees. Either getting low census or being mandated over. Unless you're an RN all other disciplines are very underpaid and underappreciated. We are given no sick time or personal days. If we are sick we have to use vacation time. We have mandatory on call and overtime. We are made to do jobs that we were not hired for and work in different departments that we haven't been trained in. We haven't gotten any covid money. Other nearby hospitals have gotten $6000 or $8,000. Many of us who aren't even nurses were forced to work in the covid units and if we got sick we had to use vacation time to cover it. And now they send us back to work even if we're still sick and just tell us to wear a mask. Most workers I know are looking for other jobs or have found them. The ones of us that have been there 20 to 40 plus years have had benefits taken away vacation time taken away and haven't had a raise in over 10 years. Where new employees that are coming in are making much almost as much as we have they took us 10 to 15 years to earn. They only care about nurses. Other disciplines don't have a fair market comparison pay.

The lack of advancement in the laboratory is rampant nationwide but the management at this particular lab is ridiculously terrible. Office Space terrible.

Rather than promoting the best, they promote whoever has been sitting around the longest. Favoritism is rampant. If you are in your supervisor's good graces, expect to get full "raises" (capped at 2%) and not be signed up for extra shifts. If not, prepare to take some abuse.

Morale is low. Coworkers don't even greet each other in the morning. Supervisors are specifically told not to tell employees they "exceed expectations" because upper management doesn't want to dole out an extra $.20/hour. If the hospital system chooses to do market adjustment, they pick and choose who deserves to be paid the going market rate.

Expect to be written up for just about everything. They use write ups to "explain" why they won't raise your wages or just as retribution.

They want drones in this lab. If you put your head down and just want to get through the day, you'll be fine. Lots of people do just that. If you have any ideas for improving the place, forget it.

The lab is outdated and incredibly cramped. It is only cleaned when CAP comes through. There are some serious safety violations that no one seems interested in resolving (nonworking eye washes, lack of fire exits, high stacks of boxes filled with papers).

The workload is fine. Off shifts tend to take the brunt of understaffing but overall, first shift is overstaffed for the amount of work going through. Expect to be arbitrarily moved between the three hospitals in the area.

Contributed 150% of quality of work in seeing the patients were taken care of properly. Worked as secretary in Engineering, Administration, Guest Services and arranged for repair of issues within hospital. Learned a lot about trust issues.  Never trust people in the work force. There's always people who will trash you for their benefit, regardless of how hard you work.   Do your job and go home. Went beyond the call of duty in parking cars to make it easier for patients upon discharge. (The hospital developed a valet position eventually).  Drove the BonSecour nuns to Doctors appointments (not part of my job) assisted the clergy Catholic mass on Thursdays (not part of my job) I don't consider myself a martyr, just an educated employee.  No matter what you do, you are never appreciated if it's done under the managers radar, since it's all about the managers limelight, not someone who works hard, it's only someone who relishes in glory and makes an appearance and who dictates that gets the reward.  I never wanted or expected any reward. It was about the patients care and quality of care.  Its really spinning your wheels when you go beyond the call of duty.  I sleep well, the person that deserves the reward are the little people who keep the foundation strong, not the higher ups.  It's all about prestige, money and glory and nothing more.  The little people suffer.  Enjoyable part of job:  Picnics, dinners, rewards for longevity.

Top Job Titles	Average Salary
Registered nurse 8 salaries reported	$37.75 per hour
Screener 10 salaries reported	$38.90 per hour
Health screener 10 salaries reported	$34.00 per hour
Usher/ticket taker 3 salaries reported	$11.25 per hour
Order picker 8 salaries reported	$31.75 per hour

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