retail sales associate

sales representative

wireless manager

sales associate

bilingual sales representative

Boost Mobile

I worked for a period of 9 days, not including training days. I was expecting to be trained properly by a manager, but i ended up being trained by a friend. I also had to learn most things on my own since the managers were always unavailable and had a "figure it out yourself" attitude. They lacked responsibility, and leadership. After a few days, i started getting comfortable, i knew what i was doing, and all of a sudden i get told that i needed to do "stars training" which was a program that trained you how to work at boost mobile.I never knew the program existed until that same day, and management also had to make my account the same day as well.  I asked why they couldnt tell me this earlier when i was a trainee, and i never recieved a response. They told me that i had to finish the training while i was working, but it was difficult mostly because customers would walk in. 
Management threatened to lower pay each day the training was not completed. Management didnt even walk in to boost mobile and see how i was doing. There was a bit of drama, also. while i was a trainee, i was doing better than the ones who were working and getting paid.  (traning days are unpaid) Nobody wanted to work with me because of that. Supposedly o got fired because of "lack of activations" but other co-workers stated that was probably not the reason, and that if that were the case, they would have been fired too. We get scored based on activations at the end of each month. i got fired on the 13th of Jan. 2019
the previous month i had actually sold 7 phones which was more than enough.  Management is the biggest issue i had, with communication. They were never around, they never ask about how you are doing, if you need help...etc. They do not go over safety procedures, and when i actually needed help, they wouldnt respond to my calls or my texts. Overall, i do not regret working here, but i am disappointed because i know that i didnt deserve to get fired, and that management was just...terrible. unprofessional, and terrible. Store reps need to be trained more throroughly, and communication needs to be sharp. Things need to stop being last minute. I worked at the one in South cannon, kannapolis NC

As a sales representative for Boost Mobile for 13 months and now a Store Manager for 7, I would recommend, and have recommended it to my friends and peers as a well paying, competitive sales based job.

There is a type of person that stands out in a Boost Mobile Store, and that is one who is passionate about not only their job, but also helping their customers. You aren't just a cashier in Boost, you are a sales GURU, and know everything there is to be known about Boost Mobile.

Boost Mobile is franchise based and I happen to work for a great company. In my experience however, not everyone will say the same about their time with Boost mainly due to lack of proper upper managment or training in their workplace.

In fact recently we persuaded two long-time employees from another franchised boost in the area to switch and work for us at our new stores, and they say the differences in our company and their old one is unimaginably better.

Of course there is the idea of advancement in Boost as well, and for me that is a reality. I worked hard to become a consistently good salesperson on paper and was promoted to store manager and I am possibly looking at district manager in the future (within the next year), as long as things continue to look up for us in the area.

In conclusion I would recommend this job to certain people; friendly and empathetic, consistent hard workers, and a willingness and ability to learn on the fly due to constantly changing promos and numbers involved.

Typical day at work- every customer is definitely a different experience, with many angles of sales pitches depending on the circumstance the customer is in. I learned through the obstacles and challenges of keeping the business a business and do what's best for the customer to get another repeat customer. Give the right information to the customer and make that client comfortable. And also try to look at the positive side of the word NO and continue. Eventually by selling yourself the most the client will buy more than once from you. If they like you they will buy more. And if you treat them fairly given to you that even if a client gets on your nerves. Don't show it, take it in and continue the sale; its a test from most customers. And please be patient. Management was off balanced at times, through have great co-workers we always made sure that we were on top of merchandising and sales quota. We had an excellent team, we cared, helped and educated each other. Which gave us an extra boost for a better sales pitch. The hardest part being by oneself in the busiest hour of the day, and knowing that not all clients will wait patiently and leaving the store. The most enjoyable part of the job- was helping each client as much as possible and answering all their questions, in an appropriate manner and discussing their new plans to continue the repeat customer routine. Also rewarding the customer just to see that smile every time.

My typical day of work at Boost Mobile would include, counting the drawer, activating new phones, customer service, inventory, stock,open/close. I learned that out of the hundreds of people that came in there that some of them had impacted my life forever. They encourged me to go after my dream so that is what I am hoping to do here. The mangement was okay I guess it's just that the owner constanly complained about not having the money to pay his employees. I think the problem here is that he has not been in business long enough to understand that money comes with time and he is just hiring way to many people to handle his stores without thinking about how much money will be taken out each week to pay his employees. The co-workers I had were children, a lot of them did not take into consideration of where the customer lived and if they would get service or they would count their drawer wrong and there would be amounts of money missing, a lot of people make mistakes but if it's everyday and I was a manager I would fire them especially if there drawer was short. The hardest part of this job would be trying to get customers to understand what is wrong with their phone or how to claim their insurance. The one thing I loved best about this job though is how they loved hearing my ideas and how anything I put my mind to I could either fix the problem or try so hard they would finally tell me to quit. I also enjoyed the customers, yes some may complain but that is just a small price to pay when you have so many inspirational and outstanding people.

The store was really slow, at times there were a hand full of customers inside. A Sales Rep really had to push himself to get a sale, plus an added extra due to customers being "satisfied" with what they had. It was our job to convince them otherwise in order to get a sale.But not just phones, I also had to sell Century Link, phone accessories, phone insurance, international calls and so on. The manager was pretty lazy, tiny tasks that she didn't want to complete she told me to do while she stayed glued to her phone talking to her relatives. Although it didn't bother me much, as I was happy due to my high hoped spirit. The store owner who was married to the owner of a franchise of the network was enthusiastic but demanded high sales for a store we had to put a flag up everyday in order for people to realize there was a retailer shop there. Many Sales Reps went and were let go due to how slow the store was because NOBODY EVER made the store owners quotas, not even the manager, not even when  they cut the quota was in half, I was the closest ever to come close to completing some quotas 100% but it wasn't enough in the end for the money hungry owners who liked to trick people with the "deals" but went to "normal prices" when Sprint Retailer came in to inspection the store. but in the end I'd work there again if I had the chance, I liked helping people fix their phones(even though the owner told me not to offer to fix them too often to make them buy a new phone). I had good memories with my co-workers and customers there.

Working at Boost Mobile can be an exciting opportunity for individuals interested in the telecommunications industry. Boost Mobile is a prepaid wireless service provider that operates in the United States and Australia. As an employee of Boost Mobile, individuals can gain experience in sales, customer service, and management.

Sales representatives at Boost Mobile are responsible for selling prepaid wireless plans, phones, and accessories to customers. They must have excellent communication skills, be able to work in a fast-paced environment, and have a good understanding of the products and services offered by Boost Mobile.

Customer service representatives are responsible for assisting customers with account issues, billing inquiries, and technical support. They must have strong problem-solving skills, be able to work well under pressure, and have a good understanding of the company's products and services.

For individuals interested in management positions, Boost Mobile offers opportunities for growth and advancement. Managers are responsible for overseeing sales and customer service operations at Boost Mobile retail locations. They must have strong leadership skills, be able to manage a team effectively, and have a good understanding of the telecommunications industry.

Overall, working at Boost Mobile can provide individuals with valuable experience in sales, customer service, and management, as well as opportunities for growth and advancement within the company.

Overall, Boost Mobile isn’t a bad gig. Most days are pretty slow, and you can mostly just hang out. Most of the time you work by yourself with no supervision, which could get pretty dangerous in some of the locations I worked at. If you’re a woman, I highly suggest making sure you are guaranteed a coworker on the same shift as you. When I worked there, the commission benefits and base pay were pretty much nothing, but things might have gotten better since then. My management at my location was not good either, a lot of push from management to make large sales and spend your own time using your own social media accounts to post ads for them about sales. One of the things I didn’t like was the pressure to make large sales when the majority of our customer base was low income families with children. I wouldn’t recommend this job to people who are uncomfortable with that. You also have to have a pretty broad knowledge of the products they sell, and be prepared to be on the phone with customer service and other phone companies for several hours on any given day. The Point of Sale system isn’t too difficult to learn, but if you’re on your own make sure you know your stuff. Overall, not the best job but not the worst I’ve ever had. I think the culture in the district you work in and specific locations also makes this information vary a little, so be wary. 

Running the store meant that you were required to have the store open everyday and keeping adequate stock of everything. This part was easy. The hardest part of MY job, was the owner of the business, he didn't know a lot about the business and if he was the only one that was working the store he would run it in to the ground. I say that this job is not the right fit for most because of how the owners can be sometimes. Not just the owner but how they handled paying the employees, there were no incentives involved in the pay, however i will say that while being trained i did learn that was suppose to be a part of it. There was also no room for advancement, AT ALL! Once you started you stayed in that position. The only exception is in the instance that there are multiple employee's which may or may not be the case at other locations. Since i was the store manager, training new employees on the systems and setting up employees accounts i also coached them on how to sale products and how to upsell. The problem in my situation was profit margin, there wasn't a large enough profit to keep a store manager and 2 other employee's and the owners can be very unreliable. Overall i would say that under the right owner, a boost employee could have an alright career, but as from what I've seen in my hometown, that doesn't happen very often.

The job itself is fairly easy. You will mostly activate phones and pay phone bills. The hard part is that pricing can change weekly and the promotions change monthly so you need to constantly keep up with them. Boost Mobile is going through a transition phase at the moment and recently there has been a lot of unsatisfied customers so be prepared to deal with them and develop thick skin.

You will either work alone or work with 1 or 2 more people depending on the day and location. You will meet a lot of cool and interesting coworkers that will try to motivate you. It will take a few weeks to learn everything but eventually you will get the hang out of it. After a out a month you will start recieving commissions on top of your hourly wage.


I enjoyed my time at Boost Mobile. The only drawbacks I will say is the constant ways Boost Mobile as a company finds a way to unsatisfy their customers which equals to constant complaints and loss of these customers. And the long days where there are little to no people coming in store. You will work 4 days a week and work 9-10 hours shifts. So the days sometimes feel dreadful.


But overall I enjoyed my time here. I would recommend this job to a high schooler or college student who pays little to no bills and just needs to get their foot in the door.

This place is terrible. I’ve worked under 3 different owners while working at boost and it’s just the same song and dance Over and over again. No benefits no sick or holiday time short staffed not enough is made off of the commission they encourage that you lie to the customers saying that they HAVE TO get a case AND insurance with every phone you sell. There are no lunch breaks. You can either order food or bring your own lunch from home. You cannot leave the store. You must leave the doors open while you are eating. If a customer walks in when you’re eating, you have to stop and attend to the customer. Traffic in the stores are slow and they blame you for not getting enough activations. Also I’ve been working at boost (about to quit TODAY!) for over 6 months now and I have yet to receive company shirts. We’re also short staffed. I’m working 6 days this week. Another thing is, for my current employer, they don’t give you extra money for staying longer. Your paycheck is what it is as if you work more hours than you were supposed to you won’t get more money on your check. They take money out of your commission check saying,”there was an error with an activation you did” without showing any details about the “error.” This place is a joke I would recommend it for people who NEED a job but it’s honestly not worth the headache.

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