registered nurse

health screener

research assistant

physician

cleaner

Boston-Medical-Center

When I first started working at BMC, I felt very welcomed and the staff were all very friendly. I quickly was broken out of my shell and made a large number of good friends and lasting relationships. I genuinely enjoyed coming to work and felt as though I was respected, valued and appreciated. In the past few years however, I’ve noticed a complete culture shift and feel the overall positive experience has been completely diminished. I believe there is an extensive list of reasons for the decline in overall happiness and satisfaction. Some of these reasons include lack of management, unclear roles and responsibilities, inconsistent training, constant work flow changes, lack of communication, and little to no opportunities for career advancement. Most of the information that is provided is spread through word of mouth with no formal email or posted notice. This leads to frustration from staff as well as discrepancies in knowledge regarding job roles and duties. The work environment overall is very toxic; it feels incredibly stressful-there’s obvious cliques and clear favoritism. I’ve experienced retaliation (from coworkers and management) and what feels like high school bullying from the “senior” staff. I also felt like I constantly had to over perform in order to not upset certain staff who would then tattle tale to their friends in the office. There’s lots of animosity and constant nitpicking There’s also constant conflict between shifts with no resolution after involving management. Staff are not fairly held accountable for their shift responsibilities, workflow is not evenly distributed, and there’s often times coworkers who sneakily pass off work or find excuses not to complete their shift tasks. I’ve also seen staff being treated unfairly or being asked to work in areas they are not trained in or not compensated for (i.e. Tech I working in the IV room with no pay raise or promotion to Tech II). 

In summary, BMC inpatient pharmacy is not a sustainable place to work. The turnover is the highest i’ve ever seen, it’s basically a revolving door. Management either overworks their dedicated staff or chases them out with constant scrutiny over minute details. I’ve heard the expression “people don’t quit jobs, they quit managers” and never found it to be true until working here. 


The job itself was challenging. The benefits are there but only come after 6 months of probation period, and bonuses after a year. Part of the big issue was that they were hiring urgently. I needed the money and job and didn't complain. But, despite being an honest worker I was treated as an outcast by the older staff who clearly were favored and had privileges. They didn't put their all in working hard and doing the job right. Rules were ignored and people skipped over the sanitation. It's disgusting. I had 6 floors all to myself since my partner didn't do anything except be on their phones. And it's not everyone there are good people there that, without their support I would have quit. All floor and room cleaning are expected to be deep cleaned, and under my 5 hours (temp worker) and then 8 as a full time it was impossible; I would skip my break time just to finish everything and go home on time—exhausted. You don't decide where you are sent, remember that. It can be the morgue, the ER, or worse maternity. They all involve trauma and A LOT OF BLOOD. I'm squeamish and very sensitive but my bosses refused to change me. It took a lot of emails to get them to do anything. The management can be friendly but in the end they don't know who has authority over who. I can't tell you how many times I was referred to someone else. Would not recommend the workload for anyone with physical limitations. You're looking at piles of trash, hazardous materials, laundry, restocking, and mopping and vacuuming and dusting (and more) IN EVERY ROOM on every floor. You're looking at around 35 rooms per floor or 20, 3 minutes a room and this includes all restrooms. You'd be lucky to get into a small doctor's office building which is a privilege offered FIRST to the older staff. Please think about the environment alone, I didn't feel comfortable eating knowing that no one was actually doing their jobs. And if you are in an office, you need to consider the doctors. Some are so positive and generous, but some were so rude and distrusting. If you really need the job then do it at your own expense. This is a high stress job.

Grossly incompetent staff and nasty, NASTY management 

I moved all my medical services to BMC because I worked there and thought it would be convenient

Picture if you will: The nastiest people you've ever had the displeasure of knowing and they all work here

Examples:

1, Shorted meds from the pharmacy and wasn't informed. Then when I complained they stated it was to early for a re-fill, so I went without
2,  I was the last person in the waiting room for an eye appointment, was not given service until spoke up after a half hour
3, My 'primary' doctor was elderly, in a rush, rude and incompetent. Saw his twice and was as nasty and short tempered as his support staff
4, As mentioned I worked there. Abusive demonic upper management, I witnessed sexism, homophobia, theft, waste, racism, antisemitism complete and total disregard for fellow managers, directors and employees, buck passing, blame games, 'empty suit' syndrome run rampant, completely dysfunctional finance department, absentee HR, archaic hardware, software, procedures and processes, Teflon union workers/un-fireable, poor working conditions especially smells, poor air quality, mice, HUGE roaches, dingy, gross bathrooms, broken elevators, poor ice removal, awful general housekeeping. Poor pay, less benefits than other hospitals offer. I routinely received mis-faxed documents with patient information that included their SS numbers, DOB, home addresses etc. HIPAA!  
5, I would never, ever recommend BMC to my worst enemy. If BMC is ever brought up in conversation I make sure that person is totally turned off to BMC after I speak to them

This is a hospital one goes to if:
* You have taxpayer health/dental insurance
* Don't care or you're not uniformed..both go hand in hand don't they?
* You're an unemployable, hideous excuse for a person that's looking to 'blend in' with your kind AND have a socialist union to protect you, because any other employer would fire you within the first week

•	Participated in Requirement Analysis, Business Analysis, Design Analysis and Gap Analysis.
•	Developed Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Beds and Traceability Matrix.
•	Followed Agile Process throughout the SDLC.
•	Created Traceability matrix between requirements & test cases.
•	Conducted Integration, System, Functional, GUI, Regression, Smoke, Database Integrity, User Acceptance (UAT) and Performance testing.
•	Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing and system testing of the ITS, ICD9, ICD10 and Claims Application, its interfaces and Client-Server Utilities.
•	Tested and processed Medicare and Medicaid claims with ICD-9 and ICD-10 codes. 
•	Including claims and enrollment testing as well as NPI and medical coding, ICD-9 and ICD-10  EDI testing
•	Tested different links for the user's to navigate through the site with hyperlinks using LoadRunner.
•	Involved in Manual Testing and Automation Testing.
•	Developed detailed Test Plans and Test Cases using Quality Center and executed them.
•	Tests are managed using Quality Center.
•	Created Claims for Medical / Hospital and Dental Claims Processing.
•	Tested the Eligibility applications (Eligibility Request and Eligibility Response).
•	Tested ANSI X12 EDI 4010/5010 transactions for (270, 271, 276, 277, 278, 834,  837P, 837I,  and 837D) 
•	Maintained the traceability matrix between requirements and test cases.
•	Worked with SQL queries to validate the data in database.
•	Tested User Interface inconsistency and application functionality.
•	Tracked the issues using Quality Center.
•	Developed Test Summary Reports and participated in SCRUM meetings.
Environment: HP Quality Center , SQL, Oracle,  MS-Word, Ms-Excel, MS-Project, Windows XP.

Having arisen from the near ashes of Boston City Hospital, BMC began as an extension of an Urban Ideal. To provide quality Health Care to the City's population regardless of the ability of the Patient to pay was the Mission. Highly trained and passionate workers were the soul of the Institution. That soul is now under attack. The high quality Staff which used to be so greatly valued, and who, in return, valued the Institution, seem to be being culled to make way for far less skilled workers(read less expensive). The ability of the Staff to make Patient centered decisions has been, and continues to be, eroded by an Administration which, on the one hand, has never provided Patient care as one's profession and therefore does not have an iota of sense of what doing so requires, and on the other hand, is so very dismissive and disrespectful of the personnel under their watch as to have created an environment of suspicion and fear which further impacts one's ability to provide quality Patient centered care. Benefits are at greater risk now than ever before. It is my opinion that, at BMC, Customer satisfaction is no more than lip service. Here it only goes so far as to lure numbers of consumers for the sole purpose of gleaning revenue. 'Care' is irrelevent beyond the aspect of 'keep them coming back.' The evident paucity of true regard for the Patient population which was once a hallmark of a great, albeit floundering, institution is chilling. In it's place appears an almost parasitic relationship to the Community and the resources which it is able to bring to it's coffers.

I’ve never worked anywhere as bad as this place, not even close, which leads me to believe the problem wasn’t me. Toxic environment. Poor management with no clear cut way of what goals are to be met nor how to meet them until you’re getting spoken to for poor performance in an area where you didn’t even have the opportunity to meet expectations because you were told to work in another area of the department by evening managers. You won’t get properly trained because it’s always too chaotic. Office equipment is always (seriously, always) breaking and creates a real barrier to work efficiently. Career advancement favors colleagues that tattletale like children. Employees from other departments are so burnt out and over-worked that they lack any decency. Unions are a joke, as they offer little to no help. Clientele can really put a strain on your inner strength. Metrics are almost so unrealistic that mistakes are often made yet punished less than quality work without errors that fall short of 15-20 patients (out of the 300-400 on the daily list.) Personal safety is often compromised in the area that you must always be on extra alert. Don’t step on any needles on the sidewalks! Also, medicaid theft to the max, taking advantage of ignorant people in need of care & understanding. Wasting your tax dollars by the thousands per day. Not exceptional whatsoever. You’ve been warned. 

I was hired and signed an offer letter for this company in August 2018. I was suppose to start in August, then it get postponed to September 2018. I officially started training in September, and during training my team and I were surprised to learnt that we will not be working at Boston Medical, like we were initially told, but in another building twenty minutes away. Luckily, I have a car to commute faster, but for everyone else the travel time went from 15 minutes to 40-50 minutes due to lack of communication. I was upset about that, that we didn't know ahead of time. The first day on the floor, I didn't have much work to do, so I spent a lot of my time looking busy. I was pretty quick and efficient when completing my task, so I was told by my supervisor to slow down. I was at the company for about two months, until the head manager of my supervisors terminated five other colleagues and myself, one random day after a work shift. The manager never gave us a solid reason of terminating us, he claimed it was due to productivity and attendance, which is false. His claims contradicted ones of my supervisor, and ironically I found out it was because of funds. I was never spoken to about productivity or attendance, not once, nor was I given a verbal/written warning, it was just random and surprising. I am glad I gained the experience, and now I can move on to a more respectable company, who are fair and transparent to their new hires.

- thank you

BMC provides great benefits and the cafe discounts. However, the recruiting process is very unorganized, after interviewing, it took 3 weeks to send out an offer letter, another 2 weeks to start and then another 2 weeks to work after hired (reasoning undisclosed by them). Important paperwork being mixed and missed by recruiters and so forth. Their training was very insightful and interactive for the role pertained to, but the scheduling etiquette by the team once again was very unprofessional and overextended. The new/current management (Patient Administration/Registration) is very micromanaging, controlling, with favoritism. Many, if not all, of the employees are slacking/refusing to do their work due to extreme poor management treatment/high stress. Essentially, it messes up workflow and creates work load imbalance ultimately making the work environment very draining/high stress. It is extremely hard to move around departments in the hospital due to the current employee need across all depts. This is a perfect job to work per-diem/on call but not on a consistent basis as it may impact those mentally over time.

A typical day at work involves a lot of back and forth e-mailing as well as data entry, scanning, faxing and photo copying. With doing all of these tasks it was easy for me to learn how to multi-task as well as deal with medical data bases and learn a lot about the Graduate Medical Education office duties. Management in the Graduate Medical Education is not so good and there is a lack of communication between the employees and the managers. The relationship I share with my co-workers is fairly good because we are a small office and depend on each others duties to get the overall job done.  
On the other hand the hardest part of my job has to be when it is time for the residents, fellows and chief residents to renew all of their documents as well as when we receive new residents to be part of Boston Medical Centers team of doctors. In addition it is also difficult to deal with out of task questions from Program Coordinators and concentrating on the task at hand when there is so much multi-tasking going on. 
The most enjoyable part of my job is the organizing events for the residents and fellows as well as the new faces I get to interact with constantly. Finally, the help I get to give to those in my team and outside my team to get tasks done on time.

The start time was 8:30 am and the day ended at 5:00 pm. Everyday we went to our desks. We verified health insurance through SDK system and different provider websites. We had a list of accounts we had to complete for the following day and if we had time we would start accounts for the day after. The management was very knowledgeable and very aware of the office and the employees. They consistently tried to improve the work environment by asking questions and listening to complaints and by appreciating us as employees. The hardest part of the job was to be sitting at a computer all day and have little reason to leave your seat. Also it was hard for me to feel like my job mattered to the hospital because I didn't feel like my job was important to the hospital. It was very easy and almost mind numbing day to day work. It wasn't challenging enough. I liked how diverse the staff was and how the managers were very personable. I learned from this job to always be on time, and to work efficiently and productively to complete my list and also try and do the most I could do in that 8 hour day. The company also provided excellent benefits, but unfortunately did not compensate well with pay.

Top Job Titles	Average Salary
Registered nurse 31 salaries reported	$54.18 per hour
Health screener 9 salaries reported	$35.40 per hour
Research assistant 5 salaries reported	$18.81 per hour
Physician 5 salaries reported	$203,200 per year
Cleaner 20 salaries reported	$17.02 per hour

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