attendant

pool attendant

cashier

club attendant

spa attendant

Boucher Brothers

This is the WORST company to work for in South Florida. I wish I was exaggerating! First I'll start with a typical day at work, if you are able to make it in ( you might get called off due to it being "too slow") You will be overworked (YOU CANT DRINK WATER IN FRONT OF THE GUESTS per "Forbes Standards")! You will not be promoted! you wont even get the raise they promise at orientation. I worked for a year and asked for a raise on my 8.10 hourly due to my bills and time in company and they raised me 15 CENTS. One of my coworkers had car trouble and threatened to quit ( which if you threaten to leave in busy season or ask for a raise they will just fire you to get you off the pay roll) They gave him a raise to 9 dollars then moved him to another property to pay him less (the original 8.10) when he asked to get more hours at his original property they said they couldn't do it, he then asked if the raise could carry over and they replied " you haven't earned it yet".
They fired a 3 year manager for asking for help opening a property due to an ankle injury. I was personally lied to about what my earnings would be and when i approached them about the fact that i thought i was making 10 an hour they replied "Sorry"

This company makes HUGE sacrifices for their ViPs and City commissioners but will make none for their employees. In south Beach the workers take parking tickets to avoid the costs of paying for parking which the company doesn't reimburse or even try to change the situation. You'll find our attendants providing free services to City and Government officials all for the reputation of the brothers.

The directing staff protects its own and will not promote from inside the company, 3 director positions opened up during my employment 2 were filled with directors that had failed at other properties the final slot was filled by one of the Directors friends ( so much for growth?). The director camaraderie runs very deep! One of our directors wrecked a rental truck and received a DUI causing him to miss work he however retained his job while the company keeps a strict policy of firing those who "can't" work when scheduled, those who look at their phones, and suspending people for weeks just for speaking their minds (Double standard???)

It is Disappointing and deeply saddening that this company would get to be in charge of most of the South Florida Beachfront and care so little for it. They know they don't pay their workers enough and will even cut payroll when we should be picking up messes left by our guests and the wildlife and beaches must suffer for the Boucher Corporate Greed. DO NOT GET FOOLED INTO CONTRIBUTING TO THIS MESS

Generally your work experience can greatly vary on the property you’re assigned (you could request a certain property, but it doesn’t mean you’ll get it). It’s understood that it’s a lot of physical labor, you signed up for that, but there are certain “amenities” that should be required in every property-water. Most properties on south beach have a cooler that has to be refilled, but with all the work it sometimes never gets refilled. Parking in south beach is a hassle. Water and Parking are two amenities that I consider essential when working for boucher, but sometimes it gets overlooked in the work craze. Properties up north (past surfside) are better to work at but require more “poise” than working at south beach. These properties like the ritz are usually upscale hotels and residencies. The pay is way better and food is provided, as well as parking; however, the stress is more mental than physical. These upscale properties require you to consistently provide high quality work everyday and by high quality i mean you can’t really say no and i don’t mean this in a sketchy way, but rather getting overworked and any complaints are on a “case by case” basis where the customer is always right. Your scheduled hours don’t mean anything- at least closing wise. If you’re suppose to be there at 7 then you can’t be late by a few minutes but if you have to leave at 5? You’re not leaving until the customers want to leave and that can be at 6?7? 8? Sunset is usually the answer. If you want to work for boucher i suggest a short period of time and on an upscale property. You can probably make some great connections and network, but that killer sun isn’t worth it in the longterm. 

I experienced all kinds of discrimination, the manager that is at my location is young and not nice like the previous manager was (they told me.) Felt like I was being discriminated for some mistakes I made in the first month of working, after that it was never the same treatment or anything. Eventually after saying everything exactly how they wanted by their script like not being perfect with everyone etc, maybe I wasn’t too talkative with guests. Barely any of the coworkers liked me, they were also younger. I believe they pulled up a plan to try to make me quit by cutting my 3 days a week to 1 day a week. I had no other choice but to take up other side hustles. They even pulled a lie out of their butt, when I asked, sending me a long message about how “You were given only one day a week because we got complaints from colleagues and guests that you aren’t friendly, etc etc” i call B.S!!! I wouldn’t believe that for my life and no one else I know would believe that either. It’s simply treachery, blackmail. I knew after a certain # of mistakes they got fed up enough and that’s how your employer tries to make you quit- they test you to see how long you can take it. Anyway, would never work for them again. maybe another location /management is better but for me personally, it was a no.

Usually on Saturdays starting at 7:30, me and 8 other beach attendants would throw out 500-600 chairs, 22 beds, 150 umbrellas, a cabana on each bed, and must be finished by 9:30am. By 12:30pm we have 600 satisfied guests relaxing on the beach looking to get some drinks or just have a good time. I've learned that no matter how much you want to help someone that you should never expect anything in return. Do it for the betterment of our society. I also learned that New Yorkers are the best tippers. There was absolutely nothing hard about the job as long as you ate well and stayed hydrated through out the day so we can put all these chairs and beds away. Some guys did the opposite so they worked slowly while we were closing. The most enjoyable part of the job was checking your pocket after running around setting up celebrities on chairs and beds all day and counting 300 dollars cash and checking your notepad for 150 dollars commission in sales. Then going out for a drink with the team.

Working here is very physically demanding. The environment can make your job even harder since you work outside regardless of the weather. The job pays just above minimum wage which varies on which property you're place at, but you can make great money in tips if your customer service is on point and you're taking care of guests needs. Tips also depends on which property you're at because some locations have more high end clients than others. There are advancement opportunities as long as you work efficiently, give great service, and you're always on time. The downside is tips can vary day by day depending on guests volume and season of the year. Management isn't always available to help when you need them. Another con is if you work for a busy property manage will constantly try to call you in on your days off or ask you to stay longer than you're scheduled for. Perfect for any college student looking for a part time job.

Conflict resolution training for management is needed. In fact I would guess there is very little leadership training at all. The typical response to any conflict is avoidance by management.  I would rate the company as a better employer if they would show support and ask frontline employees their opinion or ways to improve. Empowerment is more fruitful than micromanaging. As an employee of several years I've never been offered a raise nor given a review. I feel that the company couldn't care less for me financially and they've proven it.  Pizzas do little to help pay for eggs at $4 a dozen. It is a fact that my 17 year old daughter in high school got hired at a higher salary than I have received for almost 3 years. The members and guests are the reason I choose to remain employed. However my managers are flexible with the schedule  and supportive on location. 

a normal day for a beach attendant starts off at 7:30 A.M.. When you first arrive to the beach you will unlock all chair stacks, 8x8 huts, and the cashiers hut. At 8 A.M. you will start setting up the beach, usually around 200 chairs (depending on the hotel property) along with about 50 to 100 umbrellas. after you set up the beach the rest of the day is comprised of setting equipment up for hotel and public guests. since this is hospitality its a lot more than just escorting  guests to there chairs, its about anticipatory service. At 5 P.M. you will start closing down the beach (depending on the flow of hotel guests). At 6 P.M. you can completely close the beach and lock up all the huts. On a average day you'll stay at the beach from 7:30 A.M. to 7:00 P.M. (depending how fast you close, you could end up staying past 8:00 P.M. making it a 12+ hour job.

Assist guests courteously and efficiently according to hotel, Forbes Travel Guide and Leading Hotels of the World standards.
Ensures that work station is clean at all the times.
Keep chairs and tables clean and clear of debris. 
Take customer food and beverage orders and ensure delivery in a timely manner.
Adhere to all Micros procedures.
Verify guest satisfaction with each table.
Attend all food and beverage training classes and departmental meetings.
Adhere to end of shift report procedures.
Adhere to all the opening and closing duties.
Adhere to all cash handling policies.
Conducting daily pre shift/communication meeting 
Generate a good atmosphere
Ensure all pool and beach furniture is neatly arranged and cleaned as well.
Adhere to towel card standard operating procedures.
Provide guests with towel and chair service.
Open all umbrellas, clean table tops, and wipe off all chairs.

A typical day at work would start off by opening all three pools, the Beach club, Recreational and Tranquility pools. Putting all the mats on the chairs, also cleaning and organizing all the cabanas and refilling all the towel and bins. Another duty was making sure we had towel roll up pyramids in each pool cabana.Then when the clock hit 8:00 A.M we starting opening the beach by pulling out chairs and placing mats and umbrellas. 
In this Job i have learned a lot about customer service and making all of our guest dreams come true. That is the main goal for the Acqualina 5 Star Resort & Spa. 
My Co-workers varied, some were very hard workers some were lazy, and some i just simply didn't like working with because they wouldn't do much. 
The hardest part of my job must of been being in the sun all day but as the time passes by you get used to it, but what was even harder was getting paid $8/HR.

Top Job Titles	Average Salary
Attendant 9 salaries reported	$16.72 per hour
Pool attendant 8 salaries reported	$14.13 per hour
Cashier 5 salaries reported	$18.50 per hour
Club attendant 3 salaries reported	$14.33 per hour
Spa attendant 3 salaries reported	$14.00 per hour

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