shop technician

field technician

service manager

customer representative

service writer

Boyd CAT

Whayne Supply is in a very exciting and fast paced construction equipment industry. The hours required to complete projects are long with very little guidance on expectations. Outside of service technicians there is very little room for advancement. There are frequent employee layoffs and rehires. 

The benefits have decreased at a consistent pace and the perception is of a very disconnected management and employee culture is evident.   

Since the region has lost much of the coal mining business that it enjoyed for over 100 years, moving to a more construction and agriculture based company has taken a toll on Whayne. It is evident that the CEO is trying to maintain a high level of business but very little attention is being paid to the ground level front line workers that work with customers every day and it is starting to show. This is not a healthy place for a construction machinery dealership.

My experience with this company was disappointing. While the pay and benefits may be competitive for some positions, the overall work environment was not what I expected from a professional organization. This all began when the new ownership took over but really showed when the kids took over

The company promotes a family-oriented culture, but in my experience this often resulted in blurred professional boundaries and inconsistent treatment of employees. Workplace relationships frequently seemed to influence day-to-day interactions, which created challenges for employees looking for a more structured and professional environment.

The atmosphere often felt more like a high school environment than a workplace. There was a significant focus on interpersonal dynamics that at times distracted from productivity and collaboration.

Communication from leadership was often unclear, and expectations were not always well defined. Feedback and performance discussions could be inconsistent, making it difficult to understand priorities and how success was being measured.

What is the best part of working at the company?
The best part of working at Boyd cat is quitting time.

What is the most stressful part about working at the company?
Management, it seems like there are too many conflicting viewpoints from the management team. Plus they allow employees to sit on their butt all day and as soon as they hit overtime do the work they should have already done. It makes it hard for the people who do their job to keep good morale watching other slack and get away with it. It’s also difficult to know that the owner of the company doesn’t care about anyone but himself promoting the worst people for the job and keeping hard workers where they are with no advancement in sight. Also the pay is not worth the stress. 

What is the work environment and culture like at the company?
The work environment sucks in general.

What is the best part of working at the company?
The pay is decent and the work is simple and easy.

What is the most stressful part about working at the company?
The most stressful part of the job was the lack of consistent communication and accountability from management. Expectations could change quickly, and employees were often held responsible for outcomes without clear direction or support.

What is the work environment and culture like at the company?
The culture can be challenging, as communication and leadership styles are not always consistent. At times, it can feel like decisions are made without full transparency, and accountability is not always evenly applied across all levels.

If you are in the clique, you are gold.   

Not one single supervisor/manager knows what an evaluation is for.  They simply write some subjective opinion on paper and turn it in.   If your good at your job they dont care.  If your bad at your job they dont care.   If your in the clique, or liked by a clique member, then your a good employee.   

The place is ran by salesmen.  If you dont have that swarmy superficial charm of a used car salesman, you're going to struggle.   You personality & social skills are 99.99% of making it @ Whayne.

Boyd CAT takes pride in caring for employees and customers. We sell and service Caterpillar and other heavy equipment to keep our customers going. The company is family owned but has a professional feel with process and procedures to guide mangers and employees. The company’s top core value is safety and making sure employees arrive to and from work safe every day. There is a great team environment at the support center and at the branches. Employees are good about welcoming and supporting new team members. 

The management will never leave you alone if you have one issue even if it gets fixed. They don't follow their own policies and only way you have a chance is if you're in the "CLUB"! Expect micro management even if you do everything you're supposed to do they will come up with something you didn't do. I know the pay looks good but think twice about working here. I showed up late a few times along with about 2-3 other employees. I was the only one who got in trouble for it cause I wasn't apart of the CLUB! I know I sound petty but I'm warning you! 

Nice people, big company for the industrial and agricultural world. Really need to know your merchandise. The area where I worked provided little help in very little time. It was part to full time position. Computer system is slow and lags unable to do your work accurately. Have to call the home office to talk to technicians to fix problems because the company does not provide IT support when you need it. Extremely a lot of cross training and info to cram in in short period of time. If you can master it in 90 days you are on a roll.

This is a good place to start working and get training. You get the chance to work with skilled mechanics, and attend classes to learn. The trouble is that once you make it to the top of the pay scale, you can make more money as mechanic than you can as a supervisor. this a hurt the their leadership, because they have to hire a lot of supervisors who have never turned a wrench. The most enjoyable part of the job was getting to travel around to all the different mines and working on all the different equipment. Everyday was different and challenging.

As in the title, I feel that me, nor the new application development hire has no shot in career advancement. Most people end up working there for 15+ years, management included, and there's not a big shot for anyone getting fired since everyone is family there. 

The backbone for application development is ASP.NET WebForms, which for me feels incredibly dated. In the time I've been there, I've learned about MVC.NET and some Javascript frameworks on my own and seen how much of a splash theyve made and how resistant to change this company has been.

Top Job Titles	Average Salary
Shop technician 16 salaries reported	$22.64 per hour
Field technician 7 salaries reported	$29.16 per hour
Service manager 15 salaries reported	$95,566 per year
Customer representative 12 salaries reported	$64,270 per year
Service writer 16 salaries reported	$62,737 per year

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