security officer

dealer

line cook

cashier

barista

Boyd Gaming Corporation

I enjoy working for boyd gaming.The people are friendly and the hotel i work in is clean and small.I work for one of the canneries as a hostess and cashier.My main complaint is the micros register system we use for payment transactions.They suck.There are way too many steps involved in order to cash out a guest.Even for to go orders, it can take up to 5 minutes to put in a simple order for a burger and fries.If the wrong button is hit it can slow down the whole checkout process and sometimes require us to get a manager to fix it,and since managers arnt always avaliable,this causes long waits for guests causing them to get irritated.Most of the guests are sweet and understanding about how long it takes,but others can get irritable and as a front of house employee we deal with that fustration,and than get blamed for whatever went wrong, even if it was the micros system that froze up or refused a cashier's command.Because of this,lines can back up with guests waiting to pay for their checks,while others are coming up at the same time trying to place a to go order,it is very disorganized and can confuse guests as to who will be taken next.I have brought these issues up to my management team advising that newer more modern day systems would make the checkout process simpler and more efficient resulting in happier customers but nothing has been done about it to date and as a cashier i am at the mercy of the very tempermental micros system that frequently reads wrong and continues to fustrate the guests,collegues and myself.Another issue is the endless coupons that are given to guests to use for food and beverage.The hotel i work at is obviously losing revenue,but here they are giving the food away for free every single day.People will come in with coupons that can cover meals worth $50 or more and use them to eat,and never pay a dime otherwise.As a cashier 90% get their meals comped or free and in my opinion the hotel loses a lot of money this way.They should maybe reconsider giving  a percentage off per meal or have a senior discount day,but everyday theres a new special or coupon out and as a cashier it can be hard to keep up with all the promotions boyd is dishing out and if we tell them a coupon can only be used one day and they want to use it on another some guest"s dont like to hear that and get upset at us.Boyd needs to slow down on the freebies since all it does is bring in cheap,entitled customers who wont spend a dime in the hotel anyway because the only reason their coming there in the first place is for their free meal,and then they wonder why their losing revenue.Well obviously because you dont have anymore entertainment in your hotel and dont charge anyone for anything.I was told when i got hired 3 months ago that the hotel i work in was at one point a full on casino with a sportsbook,steakhouse,bars and a buffett.No more since boyd took over,if guests are looking for a buffett we are told to direct them to our sister property,sams town.It almost feels like they want this place to close down.Very strange, its a beautiful hotel with so much potential,and if boyd put some money in it,it would truley bloom, why boyd wants to let it rot is beyond me.The fact that its losing money makes me apprehensive to stay,and have taken a second job just in case it does end up closing its doors.The pros:There is a nice clean locker room for women and men that we can use for changing,breaks,etc.The employee dining room is cute and cozy, small but the food is pretty darn good,especially the chinese.They provide your uniforms and name tag,and for me getting time off isnt a problem,my managers arnt always on shift but there just a text away and if i need anything like time off i can always ask and so far it hasnt been an issue.The management at my property is kind and understanding,we all try to help each other and work as a team.This hotel is so small that were all like a big extended family,everyone knows each other and says hi to you in the halls and common areas,it has a a very small town feel to it,which i tend to enjoy.The pay is  lower than my other local and strip hosting jobs i have had but because i have a second job and like the culture i dont mind.Lots of regulars and locals that have come to this casino for years and know our staff by their names.Even after 3 months at this hotel i was still referred to as the new girl by the guests,so im guessing they dont get many newbies,and everyone was very welcoming to me and still is to this very day.

This is probably one of the worst companies you could work for. Failed management and leadership does not even begin to describe the calamity that is Boyd Gaming.

As a patron, these properties are dangerous to visit. The security supervisors, who are armed, sleep on the job. You can walk up to them, hit their desk and their chair and they will still be asleep. The management is aware of this - because they have seen the videos of their sleeping stars and respond with things such as, "He's been here longer." Any functioning adult does not need to be told how dangerous it is for an officer to be sleeping on the job.

The company does not care about the safety and security of its patrons. They care about money. If there is a domestic disturbance, the sleeping stars...once they are awakened, will waddle over to the disturbance, and say things like, "Can't we all just get along?" If there is a fight, that's fine, just tell the waddler you were going to spend $5.00 on a table game and you're fine. If you steal a car, that's fine - bring it to a Boyd property where a sleeping waddle star will eventually make their way to the stolen vehicle and contaminate the crime scene. Want to sell illicit material and offer your working girls? Make your way to a Boyd property. These stars will allow you to do whatever you want if you tell them you were going to spend $5.00 on a table.

Have you ever felt like screaming at servers and making crazy demands? Boyd properties are for you. When a waddling superstar eventually makes their way out to you, simply explain to them that you are entitled to act this way because you put $1.00 in a penny machine - you will be allowed to do whatever you feel like doing.

Any officer that comes from a LE/EMT/FIRE background is shunned, shamed, and berated. However, officers that come from a background of minimum wage dead end jobs are held in high regard. They are in fact promoted to positions that give them an office which makes sleeping on the job much easier for them.

Once you separate with Boyd, voluntary or otherwise, Boyd will attempt to ruin your name. You will have to take Boyd to court. If you do not, they will do whatever they think they can get away with.

Now there are policies which state officers can no long have any digital recording devices I.E., phones, body cameras, pen cameras, audio recorders etc. This is because their favorite employees were not just caught sleeping but caught sleeping while on the job (carrying a gun), in their office, on surveillance camera, and by multiple employees. What held them accountable? You got it, cameras not under the control of the property. Now they (Boyd) wants to remove another means of protection of the officer so that the supervisors cannot be held accountable.

When you enter a casino property, you consent to audio and video recordings. There are multiple notices that are places in conspicuous places that plainly state this. Additionally, all employees and patrons are always under surveillance. The only reasons that the company would not want officers to have another form of protection is because they do not want to be held accountable.

The high turnover at Boyd properties is not a coincidence. There are better corporations to work for. It would be in your best interest to seek employment with those other corporations.

This was the worst job I have ever had! I started in 2018 and left in 2018

The best part about this place was the coworkers (hourly paid floor staff, not the ones in the offices) they really were like family 

.When you get hired your given only 2 uniforms even if you work 5 straight days in a row.
The worst part about this job is you are just a number if your not in the corporate world.  Manager is a mess and not just her appearance she is rude unorganized and at times verbally abussive she doesn't appreciate or respect the staff and it is very aparent the way shetreats them. The management for this department was poorly selected and that is aparent to even the patrons.

There is no flexibility with scheduling, on call staff are always scheduled because they can't keep cocktail waitresses. If the management was better scheduling would not be such an issue. They are over staffed on low volume days management doesn't care if your not making money. Everyone knows waitressing is hit or miss but when you schedule 5-7 servers on a low volume day so girls are only making $40 at the end of a shift that is wrong. And the manager will lie right to your face and pass the blame to one of the supervisors. Management plays favorites so some are able to get away with things and others get fired or pointed.
 Over all the supervisors were great the one who does the scheduling is the most fair the others can be vidictive at times and play favorites when picking sections.

 I have never worked in a casino with such a high turn over rate. My first year with the company we lost 25 servers. I would not recomend working here they are not flexible with the schedule and don't care if you have a life or family. Scheduled staff are even expected to have oncall days. I have never worked in a casino that expects you to carry a fulltray all the time none of the casinos in Oaklahoma or anywhere else do that. The cocktail servers work hard carrying a full tray around there whole shift getting only a 1/2 hr break and a 15 minute break they are not allowed to sit down and take a break if tired. I would love to see the manager of this department carry a full tray around 5 days in a row getting only the same breaks as the girls. Maybe then management would appreciate them!!

If your looking to be unappreciated and under paid then apply here! If you decide to apply if  your lucky on your 1 year review when they rate your appearance (yes they really do that), additude, and work performance you just might get the whole 10 cent raise !

This is all from my point of view as a housekeeper.

There were scheduling mishaps. I was on call so I had to call everyday between 2pm and 3pm to see if I was working the next day. A couple times I called and had a lady in the office check the schedule and she said I was not working, but then the boss would call me asking why I didn't show up to work. I believe if they switched to an online schedule it would resolve this problem. So they're a little behind on technology there.

The supervisors all wanted you to work differently. It would be small things here and there, but small enough for them to give you a poor review. One supervisor wanted you to fold towels one way, the other would want you to fold towels the other way. One supervisor required you to put the trash in one place, another supervisor told you to put it elsewhere. You REALLY had to learn how to do your job four different ways and pay attention to who your supervisor was for the day or you would get poor reviews over the little thing, which could get you called into the office for "poor job performance" and "Not cleaning to Boyd's standard". There was literally no set standard the supervisors followed.

Another thing I did not like was that you were not given enough time to properly clean a room. We were required to clean 17 rooms a day, in an 8 hour period. We had to take an hour lunch. Take away another half hour (minimum) to clock in and out, get your keys for the day, do your morning room check , and stock your cart after lunch and before leaving. This leaves 6 and a half hours for 17 rooms. This leaves you around 20 minutes a room. No matter HOW dirty it was, vacant or occupied, 20 minutes. That's how long we have to make sure it is clean and safe for the next occupant. 

They did not count vacant rooms as being more work than occupied (even though it really is, ask anyone who works there). They did not care if one room was WAY more dirty than the next.

It was an extremely stressful environment. It was physically draining. I came home hurting everywhere from trying to meet their requirements. I was not able to do the 17 rooms, but I had been showing improvement. I went from 8 a day one week, to 10 a day the next, to 12-14 a day the day after that, and even though I was showing improvement, I was tod by my boss that "It isn't about improving, it is about completing the assignment". I was not encouraged in any way.

I wouldn't recommend working here.

Only applies to the California Hotel & Casino, since there is no culinary union they do with their employees as they please and even the human resources lady on property knows little about their rules and careless for finding out and just says whatever she thinks it is without finding the right info, corporate website says one think she does not care hear or to know about it, managers have their preferred people that do whatever they want and since there is no union again as employee better don't say anything or might get statement advising if it's not ok for you, you can go home, get hire to be on call forever even when they need personnel and rather get more outside to be on call than to give full time jobs, employees is common to see 1-2 years or longer on-call before getting full time jobs, they said that if in your 90 days after you decide to seek a different position within the property they welcome your desire to learn and with their support is possible... well it does not happen like that, they list jobs that do not follow up on filling up position for months, some have been there for so many years that they have forgotten how to deliver great customer service but since they have been there so long that no one tell them anything, since they allow employees to gamble while on break or after shift, many have gambling issues. They keep cutting benefits and at times they have you working 2 jobs for the same pay.
If you enjoy providing genuine great customer service, this property caters mainly to hawaiian visitors and you can tell that they do really appreciate real customer service, not like the service you recently see in Vegas that if you tip good they smile if no good tip or no tip, they help you in bad mood, which again this property also have a lot of them, and managers just pressure the new on call people to deliver outstanding customer service but the old employees seem exempt of that, only a few still delivering that experience.

I currently work here as a reservation's agent. The job title kind of seems like you'd be working at the front desk, but it is more like working in a call center. We wear headsets and our only interactions are with guests over the phone. There are opportunities to rise up the ranks here and good benefits. The negatives are the hours, favoritism, and the guests are really really rude when their complimentary offers aren't available. I applied as part time since I'm in school full time, but after maybe 2 weeks of getting around 25-30 hours a week I was getting scheduled around 50+ hours a week (8-10 hour days working 6 days a week) without my manager checking with me first. I asked for my hours to be cut back to part time hours, she said just stick with it for a week or 2 and she will. 8 months later, I'm still stuck working overtime. While the employees who have been there for a couple of months were working over 50 hours a week and their one day off, the manager and 3 women who have been there for a few years were getting every weekend off and weren't asked to work late. The manager would let them go home early, always approved their pto, worked around their kid's schedules, dr's appointments, wouldn't try to call them in on their days off, gave them holidays off. They also had their set schedule for mornings, while everyone else would have to work a closing shift which is almost 10pm and open the next morning before 8am. A good example is I put in PTO for the 4th of July and a few other days in that week 4 months ahead of time. I asked the manager before putting the request in if anyone had put in PTO, she checked and she said no. When the schedule came out she came over to me and said she shouldn't have given me the day off because someone else had put in PTO for the same days I did. It was one of the 3 aforementioned women. I was there when she had the calendar open with all employee's PTO requests while we decided on how the pto days would coincide with my days off. No one else had requested those days off. I also remembered at least a month after my request was in, the other woman talking about requesting the days off.

Boyd Gaming has grown a lot over the last 10 years and unfortunately it has done so mainly on the backs of its employees as revenues haven't gone up, but the company has found lots of ways to cut back and reduce expenses to make their bottom line look better than it is.  In a similar fashion they have cut back on guest amenities which is also why revenues are flat.  Nice that they opened several new restaurants, but really how many Steakhouses do you need in Las Vegas (Cornerstone, Angry Butcher, Alder and Birch, Redwood Grill, etc)?

For those who qualify even for health benefits, the costs have risen dramatically in the last 5 years and the coverage has gone down.  At the same time some employees get no increases or they get 1 percent which isn't even enough to cover the increasing cost of benefits.

The only people who like it are those that have been with the company for 15+ years as they don't know any better.  Turnover for those less than a couple of years is VERY high because of favoritism with management.  If you are hired at one of their properties, chances are you will start on-call with no benefits and work less than 30 hours per week. Plan on bringing your food to work with you because if you eat in the employee dining room, there's a pretty good chance you will get food poisoning.

There are a LOT of corporate employees or as some might say, too many chefs in the kitchen. Compared to Stations or Penn National, Boyd is still operating in the 1990's.

The biggest fear is what happens when Mr Boyd is no longer in the picture.  Will the company be sold, will the CEO change all the things the Boyd family has instilled over the years?  

Boyd is traveling like the Titanic.  Keep adding more steam to go faster, but slow to change.  Better watch out for the iceberg and for those considering a job with this company, beware of what you are getting yourself into.

Eight hours could consist of any or all of the following: guest (customer) service - creation of players' accounts/cards; dealing with and resolving customer complaints to mutual agreement; scheduling/greeting bus groups; Ticketmaster sales - before and at showtime; scheduling reps work assignments and break times; ensuring all employees received their breaks in a timely manner; assisting with casino promotions from handouts of scheduled promotional items to assisting with Marketing promotions; entering time data into Kronos.

While employed at Belterra I learned the hospitality side of business operations. I learned how to make hotel reservations; PBX operations; Casino business operations; how to record employees' time on the Kronos system; ticket sales through Ticketmaster.

Management is not the best. There is a lot of unfair treatment of employees (it depends on who you are and whether management likes you). Reviews extend beyond the standard form. You (as an employee) can perform at or above accepted standards, yet not receive a good review. I believe that management has been ordered to perform reviews in this manner in order to keep payroll costs down.

The most difficult part of my job there was dealing with complaints from guests. Many times I would resolve issues according to policies in place only to have a Supervisor override my decision in order to keep certain clientele returning to our Casino, while I was told by Supervisors NOT to resolve issues to their satisfaction if it was someone who did not regularly frequent the casino. (They would look at a guest's playing record to make their decisions.)

The most enjoyable part of my job was meeting people from all walks of life - even from abroad and hearing some of their stories.

Company is ok but management is really bad. There is no support at all as most supervisors, leads, and managers spend most days in meetings so there is nobody to ask questions or get authorizations. Many of the manager do not know how to do the basic job they were hired to do  or know the workload of their employees or have a clue how to do the work at all. Many, including mine, lack the skills or even a formal education to handle the position they have been hired for. I lost count of the times I had to explain accounting tasks and basic math skills or computer tasks to my supervisors, leads, or even the department's manager, with many of them not being able to understand what was all about or how to do the work or how to hire someone who could do it as they do not know what work skills to look for in new hires. English and Liberal Arts majors are managing accounting work and online graduates with little or no practical skills other than copy and paste papers to pass grades at online universities are in charge and  bossing us around without a clue of how to do the job. It is exhausting and stressful as employees spend most of their days in meetings trying to explain how the job gets done to ignorant managers and supervisor and then find the time to do their work with the little time left or have to deal with constant work changes as the people in charge keeps making bad decisions. On top of all that, most leads, managers, supervisors, and even upper managers spend hours upon hours in their cells phones texting, checking emails, showing pictures to each other, sending messages all day long but get upset if you interrupt them with job questions.It gets to the point that many are unable to even do their own work and then just dump it on the employees. It happened to me many times. Employees on the other hand, are threatened with firing if their cell phones on their desks makes a sound. The whole work environment is very unproductive, unfair, and just not healthy at all  to be honest.

- 1% raises while Management is overpaid with bonuses
- Health benefit costs have tripled in 5 years
- Lack of diversity in Downtown management. No blacks, the one you had you fired 3 years ago, one women in management . All are old, uneducated angry white men.
-Lack of advancement, constantly eliminating positions to control cost due to a dispassionate marketing team that has not been able to raise top line growth for 3 quarters year over year.
-Turnoverover at 100% in the bottom third of the seniority base. Massive favoritism toward long standing employees.
-integrity issues from core team who blindly follow for fear of retaliation.
- Bonuses collected (20% of base salary) for average performance at the expenses of shareholders and employees
- Treating your employees like they are nobodies or know nothing unless your a 30 year veteran.
- Holding on to an outdated belief system that worships a now defunct Hawaiian clientele.

This company needs a complete cultural re-set. Paying employees a 1% raise while Someone has stated the wage growth in Nevada is 4% is corporate hypocrisy. A stock that trades 40 points below its all time high is not maximizing shareholder value nor is losing 980 million in one quarter. It seems you wish to profit off the backs of your employees rather then your customers at your shareholders expense. If you believe that integrity is your cornerstone then Management should show the courage to resign to allow another individual to lead the reemergence of shareholder value and fire your entire management staff downtown to start from scra

Top Job Titles	Average Salary
Security officer 3 salaries reported	$15.00 per hour
Dealer 1 salary reported	$25.07 per hour
Line cook 1 salary reported	$15.00 per hour
Cashier 1 salary reported	$10.24 per hour
Barista 7 salaries reported	$11.39 per hour

Working at Boyd Gaming Corporation: Company Overview and Reviews

Boyd Gaming Corporation

Boyd Gaming Corporation Ratings

Popular jobs at Boyd Gaming Corporation

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected