it support specialist

quality assurance inspector

quality assurance auditor

maintenance mechanic

machinist

Brasscraft Manufacturing

     A typical day at work included doing daily walkthrough inspections, responding to and restoring down/malfunctioning machinery, conducting preventative maintenance on facilities equipment, remodeling offices, and completing maintenance work orders throughout the facility. 
I hired in as a maintenance tech with the expectation of learning primarily about production machinery and facility controls. Unfortunately, frequently I was relegated to remodeling office spaces which included moving desks/furniture, installing sheetrock panels, and rerouting wiring and overhead insulation supports. I don't have a problem with doing those things, I just wish that I was able to work more on the technical side, hence why I hired in as a maintenance technician. 
     The upper-management I either never saw or when I did see them they were rather standoffish. Overall, I have a neutral opinion of them. My direct maintenance manager however, had in my opinion, a micromanagement style which does not suite the way I like to work. When I'm tasked to complete an assignment, I don't need to be constantly asked what the status is and it doesn't help to be frequently pulled off of that task to work on something else. I don't believe that multitasking in that environment is safe or effective. My biggest complaint as I've alluded to above, is that I was frequently assigned to do office remodeling work and other miscellaneous tasks but at the same time was supposed to be learning as much as I can from the senior techs about the machinery. One day I might be able to be two places at one time but it still eludes me. 
     As far as workplace culture is concerned it seems everyone there was content to mind their own business and keep focused on their work. We had company lunches maybe every 5 months where management would bring in decent food. However, the lunch area was too small to accommodate that many people and would heat up quickly. 
     As I mentioned before, I believe the hardest part of the job was being micromanaged. I'm fine with being assigned a task and then being trusted to accomplish it in a timely manner. Also, I believe it would be better to hire outside professionals to complete sheetrock work/ office installations rather than pull equipment techs away from their tasks. 
     Lastly, the most enjoyable part of the job would have to be working with the senior techs. They have been there a long time and they have much tacit knowledge. I wish I could've worked with them more. 



The facilities, people, and working atmosphere  were great.  Place was kept clean and vacuumed daily.  Provided extra things like a an adjustable working station at my desk.  Parking was great and head quarters is located in a nice (but very busy traffic) location.  

The downside is that I felt the salary offered was low for a person with with my background and experience.  Was able to negotiate a little higher offer but still (IMHO) lower than my value.  But since I was coming from a contract position with my previous employer, it was still a pay increase.  Training was non-existent... the person who was responsible for training me had already moved on to another position both physically and mentally.  My first 3 - 5 days (of training) consisted of siting in a conference room for eight hours looking at an overhead projector and being "taught" my job responsibilities.  After those 5 days that was it.  I was on my own.  There were no examples of real or practical situations. Any question I had was always given a hypothetical answer.  I was not inexperienced at this type of job... but the lack of training had me hating the job for the first 3 months I was at BrassCraft.  As I learned the job (baptism through fire) it became a more pleasant environment but good lord, it shouldn't have to be that way. 

I worked there a year before I was offered a position with another company with salary increase of 34 percent... I attempted to get BrassCraft to match but they wouldn't.  That is the reason I left.

A typical day at BrassCraft was satisfying the customer.  It is important to smile before answering the phone to let the caller feel/hear the positive energy when you answer the phone.  I learned at BrassCraft that once you answer a telephone with a smile, it made the customer smile as well and feel comfortable discussing the issue at hand.  Management believed if their associates were happy the organization would be happy.  Therefore, BrassCraft organized many fun outings and incentives such as gift cards for the kudos you received from customers.  The hardest part at BrassCraft was learning the many different parts and tools that customers called regarding their issue.  The most enjoyable part of the job is to meet and greet customers everyday.

What is the best part of working at the company?
It’s a good company just the points system don’t agree..Work there 2yrs and 11 months and fired me for points do to absents that’s was going through problems on court ….but it’s ok I did not lose anything cause I learn alot ,they lost me that I was giving them production 🥴But still thank you ..nothing  bad to say about nobody just point system sucks ..

What is the most stressful part about working at the company?
My stressful part is when I had to call out do to problems in court and would not understand situations

What is the work environment and culture like at the company?
Good I guess not much to say .

What is a typical day like for you at the company?
Nothing much to say .. Everything going good

What is the best part of working at the company?
Pay, is good. But the managers are terrible. They make excuses for everything. Cannot get the job done without pure aggravation. They job could be easy if the managers listen to the people on the floor. They do not and will not.

What is the most stressful part about working at the company?
Managers, everything is harder than it needs to be. 

What is the work environment and culture like at the company?
Not good. In our last meeting, someone brought up the bad floor moral. Plant manager did not what to even discuss it. 

What is a typical day like for you at the company?
Your on your own, make whatever discussion you want. Nobody will ever find out. If they do it will be days later.

I come to work there would be people coming in late, no respect for others. They are suppose to hire you in the company within 90days they take all your information drug test you and psychical and play a waiting game. They never get back with you and then they get angry if you ask what is going on with getting hired in the company. The job was not hard at all. I did packaging and quality control a long with inspecting parts before they go out. The most part I enjoy about the job is when they put me by myself to package up parts,

I worked 1st shift,so it was 6:30 to 3:00.
    I worked with 3 other ladies and they where so sweet and helpful,also upbeat an made time fly with conversations.
  It was a temporary job,I was let go.
But if I could get back on there I would in a heart beat because I absoultlty loves this job and work place.
     Nothing bad ever happened and everyone was so nice and helpful.

What is the best part of working at the company?
What I liked best was the small size and minimal pressure of deadline requirements.

What is the most stressful part about working at the company?
Covid restrictions got to be to much forced me in to early retirement.

What is the work environment and culture like at the company?
Work environment was somewhat arrogant with a lot of "I've been here X amount of years and that's the way we've always done it".

What is a typical day like for you at the company?
Always evolving you have to be flexible.

Working at Brass Craft was a good experience for me that helped me learn good team building skills. I held several positions there including Hilo driver and working in shipping and recieving productions. I had a very good relationship with management and that was one of the main reasons I was able to move up to several diffrent positions in the company. I enjoyed learning new jobs and at Brass Craft and being able to help production. The most difficult part of my when i'm unable to meet a quota in recieving because of a shippment truck may have been delayed or missing parts on an order.

Supervisor's are very helpful and if you have a problem they will try to help if they can. I learned that the more you lean the more you move up in life, for example i became a lead person in less then 4 yrs.Co-workers are very helpful and will train you as best as they can.The best part of this job is that they appreciated all the hard work you and the co-workers do, and they show it by at least every 6 months they ether give a cook out or cater in and a if your family can come they are welcome too

Top Job Titles	Average Salary
It support specialist 3 salaries reported	$35.00 per hour
Quality assurance inspector 2 salaries reported	$25.00 per hour
Quality assurance auditor 1 salary reported	$24.67 per hour
Maintenance mechanic 1 salary reported	$35.50 per hour
Machinist 1 salary reported	$27.50 per hour

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