call center representative

human resources assistant

human resources representative

medical biller

human resources generalist

Brault

Horrific experience from beginning to end.  The managers who interviewed me were very deceptive about how much support and flexibility you will have at this company. They told me they would be willing to give me time off shortly after starting work to move and then when I gave them my moving dates they told me they weren’t approving any time off due to their backlog. Coding leadership is abysmal. They would snap at me for the slightest question or correction, demanding that I pay attention to detail when overall I do. They praise themselves for being so transparent despite not communicating to me that there are no annual raises and that the opportunity to earn incentive pay was gone because of the queue I was assigned to. HR claims to take everything concern about leadership seriously, however this is a blatant lie. I had a Teams call with HR regarding how rude the coding manager was to me and the HR rep told me I would need to address this with the coding manager myself. They watch you constantly with their software tracking your screen, which is the equivalent of your manager standing over your shoulder all day. They demand absolute perfection but offer minimal support. They praise themselves for providing the Calm app, however don’t provide benefits that would actually help employees, such as annual pay for performance raises, short term disability, or even a decent 401k match. They offer an extremely poor 1 percent match.

Training does not prepare for the floor. Training does not prepare for the floor. The training consisted of videos and unrelated materials
Calls are back-to-back all day every day and you are expected to navigate multiple screens and carry out their confusing, convoluted, and lengthy processes
There is no wrap up time, everything must be done while you constantly place the caller on hold. (They would rather irritate the customer and have them wait on hold multiple instances than give you a breather in-between calls.)
You have to be comfortable with taking abusive calls without recourse. You cannot offer warning or disconnect the call under any circumstance.
You will not get the time off when you need it. Holidays are off, but the days before and after are not. You must be entered into a drawing and a lottery is conducted. Only 2 people will be drawn for the days before and after the holidays. These people do not care what you have going on, even a partial day on a Tuesday or Thursday is hard to get approved and will count as an occurrence

The management doesn’t care for employees. They give you 3-5 counties to work with over 3,000 accounts in each not including the other question you have to work for all data set and expects you to work each one within your 8 hour shift. If you inform them of any issues with coding they ignore it. They code for providers that are not certified for anesthesia, they up code knowing the service doesn’t support the records. They bill same service twice knowing the insurance doesn’t cover it. They have you doing coding, refunds, credentialing work on top of your work. They have a system that tracks everytime you touch your keyboard and if u don’t reach ur quota of 50 percent with touching ur keyboard you get in trouble. They do not properly train you. If you call out because you’re sick, or have an emergency you get a point. If you clock in late you get a point if you clock out late you get a point towards termination. If you do not work your eyes correctly because of training and no matter how many times you inform your manager they will still fire you. 

I did not enjoy my experience working here. The company needs to prioritize employee retention, as many people seem unhappy and disengaged. The lack of natural light and the monotony of sitting in a cubicle for eight hours can be draining. The strict clock-in policy, where even a minute late results in a write-up, adds unnecessary stress. 

The CEO appears indifferent to employee well-being, and HR often adds to the pressure. There’s a strict no-headphones policy, which feels stifling. The workload is overwhelming, and the atmosphere is one of constant pressure. 

I’m relieved to have left. If you’re someone who prefers minimal interaction, has no family or friends, and is solely focused on making money, this job might be suitable. However, it offers little room for growth, and employees are often treated as expendable. Overall, I found it to be not worth the toll it took on my mental health.

This company likes to preach about communication. However, they do not practice what they preach you are micromanaged, and management does not share information with the people that need the most. They would rather invest in offshore employees that are not very well skilled most of the mid level management is more about control than teaching, guiding, and mentoring. The training is absent, there is no set training protocol, except to sit with leads from departments learning things you won’t actually be doing in your position. The owner is completely detached from reality. Do yourself a favor And skip this one. If you have worked in AR for any amount of time, you will quickly see that this company is one of the worst ones I have ever worked for and I regret not leaving sooner. 

I worked very hard, worked every single weekend with no extra compensation. The executives do not care about the employees beneath them whatsoever. They do not care what impact the decisions they’re making have on the departments below them. What was once a stateside respectable company to work for has now become a greedy corporate sending our jobs to other countries business. They claim to be transparent and take everybody’s say into consideration which is completely false. HR will not have your back in any situation and micromanages every single department, regardless of their expertise in it or lack there of. I was told I was let go due to reduction force when we had just taken on a lot more work and I was having to still work extra hours and weekends, just an excuse because once again, they can’t be honest or transparent about anything in the company. 

Blind leading the leading the blind in this company. There is no sense of professionalism at   Brault. Management is a joke. You will not learn anything new, and what you do learn is bad practice at any other real IT department. The IT manager treats the department as if it was an MSP instead of an internal IT department. In short if you want to be a phone monkey this job will be for you, but if you actually care about your career, I will not recommend this company. 

I always felt like they wanted me to up-code everything. They have their own guidelines that are not the same as CPT. Nearly every visit qualified for critical care or for a level 5 E&M according to "The Brault way". Most coders know that level 5 visits are reserved for serious encounters, not simple constipation. I was always in conflict to day what I morally knew to be right and what they wanted me to do in order to keep my job. Also, they required 150 ER encounters to be coded during a typical 8-hour shift. This is a completely unrealistic standard and way above national standards for coding. 

What is the best part of working at the company?
Coworkers are supportive to each other 

What is the most stressful part about working at the company?
Many processes are broken and new software and processes are not communicated to the clients leading to high stress for them due to the breaks. Communication is poor from c suite to clients. 

What is the work environment and culture like at the company?
Stressful and low paying compared to others, many responsibilities too many y for one person. 
Owner not "available" for clients 

What is a typical day like for you at the company?
200 emails about 25% client complaints another 15% patient complaints.
Constant questions on productivity of coding and billing. Payment posting is horrible.

Don’t work here or better waste your time applying here. This is the worst company I have EVER worked for. Leadership is a joke their turn around rate is crazy. They have no good system. Patient’s accounts go to collections prematurely and when they make payments can sometimes take weeks to post. They never have an answer on why things aren’t working like they supposed to . They will work you dry and not care or appreciate anything you have sacrificed. They are losing client due to them just not having their stuff together. The only good thing is the pay but it’s not worth it. Do yourself a favorite and not bother working for this company. Save yourself the stress. 


Top Job Titles	Average Salary
Call center representative 11 salaries reported	$19.00 per hour
Human resources assistant 7 salaries reported	$23.50 per hour
Human resources representative 4 salaries reported	$22.88 per hour
Medical biller 1 salary reported	$28.50 per hour
Human resources generalist 5 salaries reported	$27.00 per hour

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