e-commerce specialist

courier

route driver

mechanic

dispatcher

Breakaway Courier

the good was being able to ride around on my bike vibing all day, but the biggest downfall was the level of respect the dispatch had.  Very disrespectful and very often i had to figure out many small details just to contact customers which is dispatch's job to get everything in order, when i had to contact dispatch they treated me like I'm dumb yet somehow me asking questions is validation that I' am dumb in the eyes of dispatch.  there were even times when dispatch calls in the middle of me working to be told to ride up to the next pick up so I can stay busy  only to be told that there is no pick up then having to turn around and do it all over again. The  system they have in place is very shady, you don't get to see how much you make per delivery which is important to any courier and when I asked about this they simple ignored me.  On my first day in the office to fill out paperwork there was a dispatcher speaking very disrespectfully to another employee ranting about why they can't keep staff  for long term,  just odd to have witnessed.  This business seriously need to change their ways and get people in that are kind and humble without egos.   Just don't work for this company, they will not appreciate you.

If you know the run of the courier career then I recommend. If you’re new to the game then look somewhere else. A lot of “seasoned” veterans do not take in consideration of guys who have 0 experience and expect you to keep up. The interviewer says you don’t necessarily have to have experience riding a bike but you really do. The people who were left to train me were also complaining about not being paid to train so they could care less if you learn or not.
The people who were left to train me ended up leaving me behind on my first day and expected me to ride through rush hour traffic. In between trucks, cars and running red lights as they basically joy ride the city. They definitely do not take in consideration that there’s laws for bikers and I feel bad for any driver that has to be on the road with some of these guys. Too many close calls for accidents and disasters. Was not worth losing my life over. 
My advice to you is try other courier jobs first if you’re new and not used to riding around Manhattan. 


Working here is simple and amazing if you are someone who enjoys physical labor. You get two hour window periods to deliver upwards of 6 stops worth of groceries and each stop tips usually, so there's money to be made big time. 

I learned to pay strict attention to detail on this job and it definitely sharpened my focus. 

Most management there was amazing. Kind and willing to help. And by most I mean literally 99%. There was one person who seemed bent on reporting any error/warning you on any mistake you committed, but at the end, he helped me out in terms of my attention to detail. It just seemed like he went out of his way to do this, is all. 

Hardest part of the job is working in weather conditions unfavorable to you, and whenever the customers would order jugs of water or 24 packs, the load would get pretty heavy. 

The most enjoyable part is the freedom and independence associate with the job and of course, getting paid to bike all around Manhattan!

To this day I still can't believe I worked there for almost 15 years (2 as a messenger and 13 as a CSR/dispatcher/order taker. While it was fun working there, management is/was something to be desired. Both the manager and dispatch manager would always make you feel like a prisoner in your own place of work, doing things like yell at you when you messed up instead of helping you prevent it from happening again, talk down to you as if you're worthless, and ignoring you if you had an idea you thought was good - even with most of your co-workers agreeing with it. And if you didn't agree with certain things that your dispatch manager felt justified he advised you to keep things quiet so you wouldn't lose your job or get into trouble. But then would turn around and use your idea to the boss. Really? You think it was a good idea, but shouldn't say anything, yet you'll go right up to the boss and say it to him? 

So glad I no longer work for them. It's like a huge monkey off of my back.

As a biker, the work environment is easy to miss. As long as you keep headphones in and follow the rules, its easy to ignore everyone. As a dispatcher, you are required to multitask and execute. One minute your responding to emails, while dispatching routes. The next minute, you are calling DA's and telling them they're delivering to slow while handling another DA's bike malfunction. Unless you suck-up to upper management, no matter how well you solve problems and execute orders, you'll never get promoted. You can solve every problem and one slips through, expect a phone call from upper management the following day.

I started here as a bike messenger, but my computer skills were quickly recognized and I was able to move into lower management.  I made crew schedules, set up and maintained data systems between Breakaway and our clients, including daily reports and data summaries, and dispatched a crew of 16 drivers running the evening shift for our client. I was regretfully laid off when the client I was working for pulled out, but I am eligible for re-hire at any time in another position. If I do not find employment by spring, I will likely go back to being a bike messenger, another position I enjoyed greatly.

Courier companies are known to be janky and horrible. This one probably is the worst. To people who want to work here I'll just give you the rundown you decide afterwards.

1. Have your own mobile (with data), helmet and rope to hold the boxes while making deliveries. ( Make sense they would do that considering most people quit either 2nd or third day.)
2. You will not be managed on what to do and how to do it. You will just be stared at by other workers.
3.When you finally do your deliveries you will have to attach a trailer on the back of your bike. It carries maximum 12 bins full of groceries which can go up to 100 pounds or potentially more. It will be very tough riding that through the city.

Good Luck!

I recently left after working there for 4 years and despite whatever issues I may have had with the company towards the end I will say I'm grateful for the opportunity that I was given to work there especially in 2020 when the pandemic started. So for that I thank Breakaway. The job is very physically demanding and sometimes you don't get a chance to take any kind of break but if you can overlook that I say give it a shot.

This job, like most other jobs, is what you make of it. However with this job you could have multiple experiences based upon what exactly it is that you are doing. The company itself is fantastic. The owner is a really inspiring guy. Some other members of the staff, not so much. I'm not gonna say I encountered some racism or prejudice, but I definitely felt that I was a bit singled out by one of the dispatchers. In short, it's a decent job. Just don't try to make it your lively hood.

I worked with them a number of years it started out ok but over time it became a place that favors a big contract as opposed to a diligent employee.  Where  favoritism takes precedence over ones quality of work  Nothing personal but completely turned me off from working in the logistics field my work and talent faired better working elsewhere. As for reentering the workforce their excellent but if one is looking to advance seek work elsewhere how much can one expect from a messenger company.

Top Job Titles	Average Salary
E-commerce specialist 1 salary reported	$840 per week
Courier 1 salary reported	$21.50 per hour
Route driver 1 salary reported	$45,000 per year
Mechanic 1 salary reported	$20.00 per hour
Dispatcher 1 salary reported	$17.75 per hour

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