entry level sales representative

sales representative entry level

staff accountant

service technician

student representative

Breezeline

The best part of Breezeline is the service discount if you happen to live in their footprint. 

The job is mostly talking to customers, listening to complaints, and selling. 

You’re not allowed to have a heart when it comes to customers who are struggling and you have no room to actually lower bills. Any “deals” that you have available are usually 3-month promos and are more expensive than the older plan that the customer has. 

You’re paid mostly on commission from sales but the sales are hard to come by since you’re not actually the sales department. You only get transferred calls when someone wants to cancel service or is screaming and threatening employees. 

Supervisors are not easily reachable and if a customer needs to talk to one, they are put in a  ticketing system and it takes days for them to hear back. 

Retention also mostly deals with customers who are put in plans that are more expensive than what was promised to them by the sales department. If a customer lives in Ohio then you can almost always expect to be yelled or screamed at and with good reason. 

The way in which this company handled their acquisition of WOW (Wide Open West) was absolutely horrendous. Many accounts that were closed prior to Breezeline taking over were somehow reopened and customers received calls threatening to send their balance to collections even if it was already canceled and didn’t have a balance. Other accounts had issues with AutoPay and they weren’t notified so their accounts became past due and there was no attempt to rectify the issues and offer any credits to those affected. 

If you wanna work for Breezeline, don’t work in retention or customer service unless you wanna get yelled at all day, have little to no help from your supervisors, and get paid poorly after training. 

As a former team leader, I was responsible for managing a team of employees. However, it was often challenging as I had to mediate conflicts between team members at times. My workdays were typically busy, filled with projects and meetings. Unfortunately, most of my work was micromanaged. The company had to reduce its workforce over the past few years, which created unease among the remaining employees. While the company promised changes, they were not implemented. The company's poor infrastructure resulted in unreliable internet service, which caused customer dissatisfaction. To manage the workload, the company opted to outsource billing and technical support to offshore employees.

cons
- They use a system that micromanages your  time, but only when its busy or when everyone has to take calls. 

-Sales Reps are rewarded only for metrics,  not for going above and beyond for customers just how much you can sell.

-You are pushed to sell the highest speeds to meet monthly goals to all customers even those with no need for it which is not really very customized or personalized.

-There are a few managers and  employees that do not know how to speak professionally to co-workers company wide, not just in sales. 

-The weekly hourly coaching's are redundant and not a great use of company time. They should be every few weeks or monthly so you have enough sales in get yo a good feel of call quality.

pros
-Good pay but only when its extremely busy otherwise decent pay

-You have most of your weekends off

-They give vacation time and floating holidays

-They offer decent benefits 

-They offer set schedules, but you will be required to work 10 hour shifts, which was not made clear if that was optional or not during hiring. 



Breezeline used  to be Atlantic Broadband. Even during the pandemic, managers did their best to keep morale up. The employees worked very hard but there was still some joy left in the job. 

When Breezeline acquired WOW in Ohio, they really stuck it to the employees. Call center employees had their commissions cut and mandatory overtime every week became the norm. Employees had to sign up for the days and times they wanted to do their forced overtime. We were all burned out. The company bought new software that micromanaged every second of the day with messages flashing on the screen telling care employees to move on to the next part of their schedule. Then they bought software that listened for keywords on calls. If a representative doesn't say the keywords, they are coached and it goes against their performance review. The keywords don't help the customers at all. 

This job is very stressful. The pay of $15/ hour is way too low for the required skill and workload.  

It isn't the worst job to have especially if maybe you are looking for an entry level job, don't have children and only need to support yourself it would be great.  Not so much for someone who is looking to go into more advanced positions or a job that's financially motivating or to provide for a large family. Originally the pay was decent, but inflation was so drastic, and they refuse to raise our pay to go with the increase of inflation, so you have employees struggling with them promising raises next year. Other than that, it's a great way to start in the field, learning opportunities and some fun people.  

Practically impossible to make more money, no matter how hard you work or what you do you only ever get an annual 3% increase. Which completely destroys your ability and want to do better, it is a pretty good place to work with decent pay. The accrual of vacation time is the only reason I've stuck around so long. Getting paid half the national average to do the work we do is definitely a struggle... And the advancement opportunities are next to nothing. But rest assured, you also get a really nice Christmas bonus every single year. And once again you accrue vacation time which is very nice. Management can be a little on the micromanaging side depending on who your supervisor/manager is. In all, I would be a lot happier here if I was paid $35 an hour. Especially considering I've been here for 4 years and I've traveled the country to help this company

I’d like to start off by saying I liked working for Breezeline. Unfortunately when you work in such a small bubble like Morgantown where they already have great sales representatives in most of the area it’s hard to get the ball rolling. Knocked hundreds of doors multiple sales pitches and couldn’t get many to budge. It was the ultimate defeat. I come from a sales background never had a problem talking to anyone about anything. Door to door sales is a different game. People don’t want you at their door. Breezeline still being new to the area has a lot of people hesitant. The management and coworkers were great! Pay was definitely fair. Obviously the more you sell the more you make. 

Really the only drawback here is the pay. As a Cable Maintenance Technician you are responsible for quite a bit and tend to do a lot. For the amount of work you complete/ standard you are held to the pay does not equate. The benefits are good. People have been leaving due to better paying jobs. The maintenance supervisor is a good supervisor and will have your back, do what he can to help you and leaves you be as long as youre doing what he asks. To me, the only downside is the pay and there is poor career advancement opportunity due to the company being smaller. Upper management above my supervisor feels out of touch. Coworkers are great.

I've been with Breezeline for almost 2 months now and am continually pleased with my choice to join this company! When applying for the position, I was drawn to the company's claims of fun, flexibility, and competitive pay, all of which are legitimate. The culture is great, not only on my immediate team, but throughout the various teams I interact with. I really appreciate that the roles are remote or hybrid because that fosters flexibility, however everyone is still really connected which is great. The benefits package is better than I've had in the past and offers additional wellness benefits to colleagues.

• No direction or goals are set
• There's nothing to learn. Company has 0 structure 
• The Management  does not communicate and creates unnecessary animosity with in its team members.
• The job is not hard or challenging because there are no goals or structure set in place. 
• If you want a job where you don't have much to do and you are scrutinized over it , it's a perfect place for you.
• Pay scale is not even competitive. Field operations pay per hour will never exceed or come to close to 30$. Infact way less than that.

Top Job Titles	Average Salary
Entry level sales representative 4 salaries reported	$1,563 per week
Sales representative entry level 2 salaries reported	$1,563 per week
Staff accountant 3 salaries reported	$69,203 per year
Service technician 3 salaries reported	$20.83 per hour
Student representative 1 salary reported	$3,125 per week

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